Zuora Reviews & Product Details

Focused on subscription management, fast. Review collected by and hosted on G2.com.

Bug ridden, unhelpful support, very overpriced, over complicated, clunky UI Review collected by and hosted on G2.com.

The security behind this product is very well developed and can make clients feel safe. There is a ton of custom features with this software so help your company's billing products be easily integrated with Salesforce. Review collected by and hosted on G2.com.

The entire user experience as well as client experience. I, along with every member on my sales team have lost multiple deals due to Zuora functionality not working. Software is extremely buggy, slow, and not the easiest to use. Clients experience a lot of the bugs and when they are putting their credit card or bank account information to spend thousands of dollars on your product, this is their first experience. The Zuora system not working. I have spent hours working with engineers trying to get client's payment information to work so I can simply close a deal. This system has caused so many issues and clients have walked away because of Zuora's lack of working properly. Review collected by and hosted on G2.com.

Since upgrading to CPQ, we have been able to dynamically build our quotes with bundling. Review collected by and hosted on G2.com.

Unless you have a full internal admin and dev team to support you, dealing with Zuora support will be PAINFUL. We are averaging one support ticket per week because of all the issues we have come across. The software is buggy, slow, and the users hate it. Avoid at all costs. Review collected by and hosted on G2.com.

It allows us better itemization on the invoices we send to customers. Review collected by and hosted on G2.com.

It is far more time consuming and bulky than the in house solution we'd previously used. Review collected by and hosted on G2.com.

SalesForce Integration, Billing Tools, Reports Review collected by and hosted on G2.com.

The lack of support from Zuora in general. Poor job at follow through and after launch bugs. Review collected by and hosted on G2.com.

Automated quotes and pre built templates Review collected by and hosted on G2.com.

Editing capabilities after quote is sent is very limited. Review collected by and hosted on G2.com.

Zoura offers a lot of flexibility around how products and "rate plans" can be set up. Review collected by and hosted on G2.com.

Where to begin.

The implementation process was awful. We were forced to use a 3rd party consulting group for implementation. They knew very little about the product and were more interested in tracking hours and building spreadsheets than doing any work. After our prepaid hours (about $300/hr) with them ran out, we realized that we would be better off on our own since the only real help we got was from an internal contact at Zoura.

After a while we gave up on the full integration, setting for a very manual billing process. Our CX manager at Zuora wasn't able to offer any help or best practices for us in our industry (B2B SaaS). On more than one occasion they said to us "I'm not sure, nether of my other customers do that".

After a year we decided that we needed to move to another platform. We left behind blood, sweat, tears, and a whole lot of wasted money. Perhaps we were doomed from the beginning due to an inept implementation team and the software is actually great. Hard to say. Review collected by and hosted on G2.com.

I liked the attempt to automate & the escalation for discounts, etc was good Review collected by and hosted on G2.com.

i'm not sure if it was our implementation of it, but it just seemed to not have much flexibility Review collected by and hosted on G2.com.

Product-knowledgable technical resources. Review collected by and hosted on G2.com.

Selling-oriented, make high promises, do not deliver solutions. Review collected by and hosted on G2.com.