Zuora Reviews & Product Details

Zuora Overview

What is Zuora?

Zuora is a SaaS company and the worlds foremost evangelist of the Subscription Economy. At the heart of Zuora is the leading enterprise platform, Zuora Central. Central sits in between the CRM and ERP and is the only solution that orchestrates all subscription order-to-cash processes in real-time. Enterprise leaders and high-growth companies alike use Z-Central, Zuora’s multi-tenant cloud platform to launch, scale, and monetize their subscription services. Zuora’s applications work where traditional ERP applications fail: Subscription pricing, quoting, orders, billing, payments, and renewals. Built from the ground up by SaaS industry veterans from salesforce.com, PayPal, and Netsuite, Zuora services innovative customers like Informatica, Tata Communications, Box, Xplornet, Ustream, and Reed Business Information.

Zuora Details
Website
Discussions
Zuora Community
Languages Supported
English
Product Description

Zuora is a subscription billing, commerce, & finance platform that enables your subscription business to succeed.


Seller Details
Seller
Zuora
Company Website
Phone
+1 (650) 241-4508
Year Founded
2007
HQ Location
San Mateo, CA
Twitter
@Zuora
20,891 Twitter followers
LinkedIn® Page
www.linkedin.com
1,341 employees on LinkedIn®

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Zuora Reviews

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Focused on subscription management, fast. Review collected by and hosted on G2.com.

What do you dislike?

Bug ridden, unhelpful support, very overpriced, over complicated, clunky UI Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want to integrate Zuora with ANY 3rd party software including your own you will be best to look elsewhere. They talk a good game but are unhelpful in reality. Each thing they appear to promise is half-baked and not fit for purpose. I sorely wish we had never used it and begrudge the exorbitant payment we yield to them that I think they happily receive knowing that since Zuora is utterly tied into our systems we can't easily remove it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Subscription managment out of the box. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The security behind this product is very well developed and can make clients feel safe. There is a ton of custom features with this software so help your company's billing products be easily integrated with Salesforce. Review collected by and hosted on G2.com.

What do you dislike?

The entire user experience as well as client experience. I, along with every member on my sales team have lost multiple deals due to Zuora functionality not working. Software is extremely buggy, slow, and not the easiest to use. Clients experience a lot of the bugs and when they are putting their credit card or bank account information to spend thousands of dollars on your product, this is their first experience. The Zuora system not working. I have spent hours working with engineers trying to get client's payment information to work so I can simply close a deal. This system has caused so many issues and clients have walked away because of Zuora's lack of working properly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go with another system. On paper Zuora looks great, but in reality it will cause your whole sales team issues as well as your admin users who will need to spend a lot of time fixing bugs. Our company had multiple dedicated Slack channels to deal with Zuora issues. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Zuora is suppose to solve payment information privacy and security concerns, but ends up causing more issues. I wish my company never used this system. Review collected by and hosted on G2.com.

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Senior Manager Sales Operations
Hospitality
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Since upgrading to CPQ, we have been able to dynamically build our quotes with bundling. Review collected by and hosted on G2.com.

What do you dislike?

Unless you have a full internal admin and dev team to support you, dealing with Zuora support will be PAINFUL. We are averaging one support ticket per week because of all the issues we have come across. The software is buggy, slow, and the users hate it. Avoid at all costs. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Avoid at all costs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Zuora is out billing system of record and allows our sales reps to send quotes to the customers. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It allows us better itemization on the invoices we send to customers. Review collected by and hosted on G2.com.

What do you dislike?

It is far more time consuming and bulky than the in house solution we'd previously used. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Better reporting for our financed teams, and better customer facing auto-generated invoices. Review collected by and hosted on G2.com.

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Account Executive
Online Media
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

SalesForce Integration, Billing Tools, Reports Review collected by and hosted on G2.com.

What do you dislike?

The lack of support from Zuora in general. Poor job at follow through and after launch bugs. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Zuora is all sales and no follow through. They can sell the hell out of this product, but the programming process is a nightmare. Be prepared to get billed tons of hours for incomplete work. As soon as they are done with the billing hours, poof, they are gone! Some insight for anyone who needs a subscription based fulfillment needs....Hire smart people to customize Salesforce and use Salesforce as your main source and data center. Avoid these types of companies because it will just be one headache after another. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Hire in-house staff with Salesforece and business knowledge. At that point, create salesforce as your source for all data, including billing, fulfillment, renewals, ect Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Automated quotes and pre built templates Review collected by and hosted on G2.com.

What do you dislike?

Editing capabilities after quote is sent is very limited. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Getting customers to sign quotes and agreements from our sales team. Very transactual. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Zoura offers a lot of flexibility around how products and "rate plans" can be set up. Review collected by and hosted on G2.com.

What do you dislike?

Where to begin.

The implementation process was awful. We were forced to use a 3rd party consulting group for implementation. They knew very little about the product and were more interested in tracking hours and building spreadsheets than doing any work. After our prepaid hours (about $300/hr) with them ran out, we realized that we would be better off on our own since the only real help we got was from an internal contact at Zoura.

After a while we gave up on the full integration, setting for a very manual billing process. Our CX manager at Zuora wasn't able to offer any help or best practices for us in our industry (B2B SaaS). On more than one occasion they said to us "I'm not sure, nether of my other customers do that".

After a year we decided that we needed to move to another platform. We left behind blood, sweat, tears, and a whole lot of wasted money. Perhaps we were doomed from the beginning due to an inept implementation team and the software is actually great. Hard to say. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were hoping to integrate our billing system with our CRM and product to automate billing and reporting. Review collected by and hosted on G2.com.

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Senior Sales Executive
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I liked the attempt to automate & the escalation for discounts, etc was good Review collected by and hosted on G2.com.

What do you dislike?

i'm not sure if it was our implementation of it, but it just seemed to not have much flexibility Review collected by and hosted on G2.com.

Recommendations to others considering the product:

look at other solutions too... just want to make sure that zuora is flexible enough to fit needs Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

it was used to automate quotes and eliminate errors. The discount process was great. Seemed buggy? Review collected by and hosted on G2.com.

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EE
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Product-knowledgable technical resources. Review collected by and hosted on G2.com.

What do you dislike?

Selling-oriented, make high promises, do not deliver solutions. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Know your business need thoroughly prior to going with Zuora; if the feature or support is not available on signing day, do not pursue on promise of 'customization' or 'soon to come.' Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Subscription based business model with multi-product support needed + renewals Review collected by and hosted on G2.com.

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