Able to recognize revenue for difficult scenarios and cut the time o f the close. Review collected by and hosted on G2.com.

The system is still unstable. There are still many unexpected issues each month and the system can be pretty slow during the close. Review collected by and hosted on G2.com.

The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating end of month commissions, recognizing and deferring revenue, and overall bookkeeping. The quoting tool that Zuora has integrated with Salesforce is also a huge plus. Our sales team can now easily create nice looking quotes by selecting various product / rate plans through the Zuora / Salesforce Quoting tool. The quotes are then immediately sent over to our clients and the subscription data synced to Zuora so that the client is ready to be billed. Prior to this process, it was a hassle manually inputting billing information into our legacy invoicing platform, which also offered no room to manage term dates / billing dates or any other subscription related data. Review collected by and hosted on G2.com.

Be cautious of dates and how they can impact billing. I.e. if a customer signs up in the middle of the month, will their billing be prorated? There are many different dates that can be tracked in Zuora which make the tool complex, but also sophisticated. Additionally, the on-boarding and learning curve is extensive and steep - the training and implementation requires a lot of time and attention.. for a while it felt like my sole job was Zuora. However, working with Zuora's Global Services team that handles the implementation made it all worth it. The team at Zuora want to see you succeed and knowing I was in good hands, with people who were ready to help, made me all that more motivated in making sure I could implement Zuora to the best of it's capability at our company. I'm still not getting it all right / some subscriptions are more complicated than others, but I'm confident that with Zuora's support we will get to a point where invoicing is done seamlessly. Review collected by and hosted on G2.com.

Revpro does seemless process of recognizing revenue as per 606 compliance. The allocations and SSP derivations and out off box key reports are great features to help companies to close the books faster Review collected by and hosted on G2.com.

It is little painful to download the reports and takes long time to download each key report. Review collected by and hosted on G2.com.

I love how RevPro can be highly customizable to fir any revenue recognition perfomance based on company’s policies. Review collected by and hosted on G2.com.

The interface of 3.5 is outdated and old. Performance is slow when uploading and running huge jobs. Review collected by and hosted on G2.com.

Integrations to Salesforce.com and new platform capabilities that will enable us to capture payments and provision services in other systems. Review collected by and hosted on G2.com.

The need for a general user interface, sales people need a CPQ or portal to leverage without creating issues. Review collected by and hosted on G2.com.

Zuora integrates with other solutions like salesforce, avalara, and worldpay. Review collected by and hosted on G2.com.

It can be difficult to upgrade to the newest salesforce package when there's been significant improvements to the object. Review collected by and hosted on G2.com.

The ease of use has been great. New finance folks are able to quickly ramp up and understand how to use the tool. Reporting is also great. Review collected by and hosted on G2.com.

Test environment are sub par. There is no way to fully test. Review collected by and hosted on G2.com.

Very Flexible to configure and get up and running fast. Zuora supports most of the charge and billing models of the subscription industry pretty much out of the box. Review collected by and hosted on G2.com.

More consultative approach to educate customers will be much appreciated

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user friendly, easy to navigate, good knowledge center. i was able to learn how to navigate and find some information by learning it myself. Review collected by and hosted on G2.com.

can improve on some notification to customers for example will be nice to include the invoice on the notification of unpaid invoices. Review collected by and hosted on G2.com.

I still love the way it provides great analytics for one's business. Awesome services. One of a kind I've ever used Review collected by and hosted on G2.com.

Awesome like I said. No setbacks at all for me Review collected by and hosted on G2.com.