--- title: Zuora Reviews meta_title: 'Zuora Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 311 reviews by the users' company size, role or industry to find out how Zuora works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 311 scale: '5' date_modified: '2026-08-07' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Zuora Reviews **Vendor:** Zuora **Category:** [Subscription Revenue Management Software](https://www.g2.com/categories/subscription-revenue-management) **Average Rating:** 3.9/5.0 **Total Reviews:** 311 ## About Zuora Zuora Billing is enabling companies to monetize new innovations fast, while scaling and automating billing processes. Companies leveraging Zuora Billing are able to unlock new growth strategies with 50+ out of the box pricing models, configurable discounting, and billing triggers. Pricing is sychronized with Zuora CPQ to support direct sales, APIs to support consumer channels, and the abiltiy to enable self serve and partner portals to nurture customers across any sales channel. Last, Zuora Billing allows companies to automate their billing operations at scale by automating prorations, orchestrating provisioning, general ledger interation, connecters to tax engines, and support for 40+ payment gateways. ## Zuora Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of Zuora, enhancing their experience with easy navigation and customization. (15 reviews) - Users appreciate the **flexibility and automation** of Zuora, enabling efficient subscription billing and easy customization. (10 reviews) - Users value the **flexibility in subscription management** with Zuora, noting its ease in adapting to customer needs. (7 reviews) - Users value the **automation capabilities** of Zuora, enhancing efficiency and simplifying subscription billing and revenue recognition. (6 reviews) - Users value the **efficiency** of Zuora, which automates billing and simplifies subscription management, saving time and reducing stress. (6 reviews) - Users value the **seamless integrations** of Zuora, enhancing efficiency through robust connections with platforms like Salesforce. (6 reviews) - Reporting (6 reviews) - Time-saving (6 reviews) - Users value the **easy integrations** with Salesforce, enhancing their subscription management and overall business efficiency. (5 reviews) - Users appreciate the **efficiency improvements** of Zuora, enabling easy operations and timely completion of tasks. (5 reviews) **What users dislike:** - Users find Zuora has a **difficult learning curve** , making initial adaptation and complex integrations challenging for newcomers. (7 reviews) - Users find Zuora's **steep learning curve** challenging, particularly for those unfamiliar with complex SaaS systems. (6 reviews) - Users find the **steep learning curve** of Zuora challenging, especially for those unfamiliar with complex SaaS systems. (5 reviews) - Users find Zuora's **complex features** overwhelming, leading to challenges in setup and a steep learning curve. (4 reviews) - Users report that Zuora's interface can feel **complex and overwhelming** , particularly during initial setup and learning phases. (4 reviews) - Complex Processes (4 reviews) - Users experience **integration issues** with Zuora, leading to delays and complications with custom billing systems and backend processes. (4 reviews) - Users experience **poor customer support** due to slow ticket responses and difficulty with software integrations. (4 reviews) - Steep Learning Curve (4 reviews) - Users face **access limitations** with Zuora, particularly regarding integration and visibility into payment details. (3 reviews) ## Zuora Reviews ### 1. Zuora is a useful Subscription Billing platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2019 **What do you like best about Zuora?** Easy to setup products. Easy to add custom fields to suit your business and easy to use APIs for fallout notifications. **What do you dislike about Zuora?** Limit of 50 custom fields per object could be an issue when we have complex products and use cases. **What problems is Zuora solving and how is that benefiting you?** Trial subscriptions. Subscription management. ### 2. Market leader in the space **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** Convenient place to setup subscriptions and complete billings stream **What do you dislike about Zuora?** As an existing subscription business it can be a daunting challenge to move to Zuora, however once you are on the platform the value is clear **What problems is Zuora solving and how is that benefiting you?** Managing a subscription business with ease & efficiency ### 3. A ton of connectors right out of the box **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** It’s a great value Zuora has so many partners with pre-built connectors. Through partnerships they increase the value prop of their offering. **What do you dislike about Zuora?** Lack of clearing and responsiveness from implementation team **What problems is Zuora solving and how is that benefiting you?** Revenue recognition. Allows us to outsource this operation through a technology tool. ### 4. great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2019 **What do you like best about Zuora?** great platform, we've been using zuora for a while now - great to not have to worry about storing customers payment information **What do you dislike about Zuora?** ...a bit pricey and a huge commit if we dive deeper into the zuora platform **What problems is Zuora solving and how is that benefiting you?** handles storing customer payment methods ### 5. Energetic, Growth, and knowledge **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** The amount of help provided from developers and account execs **What do you dislike about Zuora?** e-wallet for customers that are traveling globally **What problems is Zuora solving and how is that benefiting you?** Zuora is the back bone for the service we are providing within our company. Less friction for setting up subscription billing and subscription management. ### 6. Zuora Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** Easily calculate subscription billing, integrates to ERP **What do you dislike about Zuora?** Weak SOX controls/reporting. SOC report I s always issued late. Per the community, customer been have asking for I’ve 3 years an audit trail report. Poor customer/community involvement. **What problems is Zuora solving and how is that benefiting you?** Better billing workflow ### 7. A SAAS software designed subscription **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2019 **What do you like best about Zuora?** A software that focuses on subscription and recurring revenue. Good catalogue and simple interface **What do you dislike about Zuora?** Lack of good integration with sfdc Limited automation for usage load Multi entity makes reporting hard **What problems is Zuora solving and how is that benefiting you?** Subscription billing and usage billing Clear billing forecast ### 8. Zuora mid-implementation reviewer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** Automated invoicing, customer self-service capability **What do you dislike about Zuora?** Seems difficult to manually fix subscriptions if input error (e.g., wrong contract effective date, wrong seat add/removal). **What problems is Zuora solving and how is that benefiting you?** Automated invoicing, tax calculations, dunning emails is saving time for our billing and support teams ### 9. Zuora Billing Administrator **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2019 **What do you like best about Zuora?** A ton of features and easy to use after a short learning curve **What do you dislike about Zuora?** Would be nice if I could move search input window from left side to right side **What problems is Zuora solving and how is that benefiting you?** We now have Monthly Automated Billing ### 10. A step towards our subscription business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** Strong developer tools, work flows, market place and customisation **What do you dislike about Zuora?** debugging and app updates are faulty. have many issues as we increase our subscription revenues. **What problems is Zuora solving and how is that benefiting you?** offering our cloud products to the customers. payment gatekway integration. ### 11. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2019 **What do you like best about Zuora?** It's very to use as well as taking out most of my billing pro-ration issues **What do you dislike about Zuora?** earlier it was not much customizable. but with new Zuora platforms it's going solve this problem **What problems is Zuora solving and how is that benefiting you?** billing issue ### 12. First steps towards our subscription league **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** Great app support, market place, developer tools, workflows and great simple UI **What do you dislike about Zuora?** Support, true up and promocode apps are not generic and faulty **What problems is Zuora solving and how is that benefiting you?** Onboarded multiple type of products with multiple rate plans. ### 13. Simple **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2019 **What do you like best about Zuora?** Zuora is simple to use and helps automate billing **What do you dislike about Zuora?** preview of usage doesn’t work when you’re billing anything other than monthly **What problems is Zuora solving and how is that benefiting you?** We’ve been calculating a majority of our invoices in Xhosa ### 14. Easy to use platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2019 **What do you like best about Zuora?** Creating subscriptions and Billings in one place is so convenient. Overall the user interface is intuitive and easy to use. **What do you dislike about Zuora?** Subscriptions can be inflexible at times **What problems is Zuora solving and how is that benefiting you?** Helped in efficiency generating recurring Billings. ### 15. REVPRO Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2019 **What do you like best about Zuora?** The user interface is easy to navigate. Scheduling based on allocation works extremely well **What do you dislike about Zuora?** Integration is complex and adoption of upgrades seem challenging **What problems is Zuora solving and how is that benefiting you?** Benefits include reduction in our close schedule ### 16. Zuora is on the right track **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** The company culture and customer service. **What do you dislike about Zuora?** Too many features we want to use are still only in Beta **What problems is Zuora solving and how is that benefiting you?** Processing scaleable billing in many ways across a complex business structure. ### 17. Manager Advisory **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2019 **What do you like best about Zuora?** SSP functionality works better than several other vendors **What do you dislike about Zuora?** Performance and timely report generation issues **What problems is Zuora solving and how is that benefiting you?** We implemented Zuora RevPro for our clients to be compliant for the new standard ### 18. Zuora Billing Process **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2019 **What do you like best about Zuora?** Automation for E-commerce - Easy to use **What do you dislike about Zuora?** necessary manual work that involves any form of customization **Recommendations to others considering Zuora:** make easier to customize **What problems is Zuora solving and how is that benefiting you?** *quick processing of order as we have many transactions *easy to integrate to SFDC fro employees ### 19. Good So Far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** The flexibility of the platform is what I like best. **What do you dislike about Zuora?** There are many features are currently in beta **What problems is Zuora solving and how is that benefiting you?** We are automating what was previously manual processes. ### 20. Smart product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** User interface is great and is easy to use and navigate **What do you dislike about Zuora?** Some missing functionalities but guess will be taken care by Zuora Centrak **What problems is Zuora solving and how is that benefiting you?** Streamlined revenues ### 21. Never again **Rating:** 0.5/5.0 stars **Reviewed by:** Colin J. | Senior Manager Sales Operations, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about Zuora?** Since upgrading to CPQ, we have been able to dynamically build our quotes with bundling. **What do you dislike about Zuora?** Unless you have a full internal admin and dev team to support you, dealing with Zuora support will be PAINFUL. We are averaging one support ticket per week because of all the issues we have come across. The software is buggy, slow, and the users hate it. Avoid at all costs. **Recommendations to others considering Zuora:** Avoid at all costs. **What problems is Zuora solving and how is that benefiting you?** Zuora is out billing system of record and allows our sales reps to send quotes to the customers. ### 22. Good product and support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2019 **What do you like best about Zuora?** I like the subscription product and billing **What do you dislike about Zuora?** Complex solution and need to cater better UI **What problems is Zuora solving and how is that benefiting you?** Need to know more about salesforce to zuora api integration ### 23. In transition to Zuora **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** Zuora engineering team has been easy to work with. **What do you dislike about Zuora?** Revpro integration and scale needs some work. **What problems is Zuora solving and how is that benefiting you?** Price catalog and our billing and revenue management ### 24. Makes things more complicated **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2019 **What do you like best about Zuora?** I have more quote options to send clients **What do you dislike about Zuora?** The customer service and customizability have been a huge burden for us to overcome since we purchased it. A lot has to do with our SalesForce integration, but regardless it has added countless hours of work to our sales and finance teams. **Recommendations to others considering Zuora:** Make sure your SalesForce integration is strong before launching it. At first glace it looks great, but after implemented was a mess for us. **What problems is Zuora solving and how is that benefiting you?** It allows us to customize different types of quote offerings to prospects ### 25. Zuora Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** Zuora is great for tracking our subscriptions **What do you dislike about Zuora?** The inability to change currency on the account when it's been set. **What problems is Zuora solving and how is that benefiting you?** Billing our subscriptions ### 26. Zuora Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2019 **What do you like best about Zuora?** Migrating data out of it isn't hard. It has deeper billing capabilities. **What do you dislike about Zuora?** Too many records. Quoting can be messy and difficult **What problems is Zuora solving and how is that benefiting you?** N/A ### 27. Gets us what we need when we need it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2019 **What do you like best about Zuora?** Zuora gets the job done for us to be able to create a quote quickly and efficiently **What do you dislike about Zuora?** It took a little bit of time to get the hang of it, more than I expected. **What problems is Zuora solving and how is that benefiting you?** Creates quotes on-demand, efficiently ### 28. Wonderfully Integrates with salesforce **Rating:** 4.0/5.0 stars **Reviewed by:** Sean W. | Salesforce Administrator, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Zuora?** The integration with salesforce is very robust and allowed our organization to fit zuora to our specific needs. The implementation team did a wonderful job of setting us up for success and even though we had unique requirements they offered workable solutions. **What do you dislike about Zuora?** It takes training across your organization, which is expected, but there are quite a few places where users can mess up billing. I suggest sending each user through the Zuora university which I hear they are upgrading soon. **Recommendations to others considering Zuora:** Having your own developers is a great idea since the API connection is very powerful, you can customize it to almost any degree. **What problems is Zuora solving and how is that benefiting you?** We are a subscription business but did not have good visibility into our billing. Now we have great reporting and can quickly build reports in salesforce. Especially useful is being able to track discounts our sales reps are giving and the impact on revenue. ### 29. Zuora implementation went smoothly, functionality meets our needs **Rating:** 4.5/5.0 stars **Reviewed by:** Katie M. | Independent Product Consultant, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2018 **What do you like best about Zuora?** I was extremely impressed with the Zuora team who lead our implementation. They were experienced, knowledgable, patient and kind. Excellent follow-through. It's been over 3 months since we've been live with Zuora for our billing. It's definitely a step up from our prior home-grown solution which involved integrating Stripe & other tools. With Zuora, we have greater visibility into the status of our billing, and greater functionality to price our products and services, employ discounting, and bill our customers. The API is powerful. The permissioning works well, and there are plenty of custom fields. **What do you dislike about Zuora?** Zuora has a very robust database / data model and functionality to meet our needs. However, the user interface leaves a little to be desired. The API is powerful and useful, however, I find myself wishing for more powerful in-app editing capabilities - such as the ability to bulk edit accounts. We wish the integration with the Stripe gateway had more functionality such as auto card updater and ability to void credit card transactions. Not sure if this is a Stripe API limitation or not. **Recommendations to others considering Zuora:** Ensure you have allocated an internal resource (and plenty of time) to the implementation, especially if you are migrating customer data. **What problems is Zuora solving and how is that benefiting you?** Since implementing Zuora, our business now visibility into our outstanding balance (in collections). We now have a clear source of truth for our Product Offering (Product Catalog). We've gained more trust in our account and billing data, and we no longer need to rely on our senior engineers to report on billing-related metrics for our business. A big win! ### 30. KPI Machine for your SaaS or subscription business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2019 **What do you like best about Zuora?** We evaluated Zuora for our subscription TV company. It's very handy to measure basic kpi's such as churn rate, lifetime value, active users etc. Also, it has a nice knowledge base including metric calculations for a subscription business. **What do you dislike about Zuora?** Integrations. It doesn't play nice with other business intelligence tools. **What problems is Zuora solving and how is that benefiting you?** We used this tool to set and calculate vital KPI's for our company. ### 31. Great tool for simplifying your billing / invoicing needs **Rating:** 4.0/5.0 stars **Reviewed by:** Ksenia K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Zuora?** Zuora makes billing and invoicing simple - especially for sales-assisted businesses. It helps to create a unified flow around all products and services that you may be selling. **What do you dislike about Zuora?** Implementing Zuora is not a plug-n-play experience. Having a technical team in place is a must to get this right. **Recommendations to others considering Zuora:** Zuora is a powerful platform - you need to make sure you define your business processes ahead of time; otherwise, the implementation may not be easy or effective to solve your business challenges. You also need to be comfortable with changing your internal business processes to make the overall solution more effective (technology + process). **What problems is Zuora solving and how is that benefiting you?** We wanted to simplify our billing and invoicing experience and ensure we had a unified flow across our products. We were able to create a single flow for all of our products and renewals. ### 32. Falling in love with Zuora.... **Rating:** 4.5/5.0 stars **Reviewed by:** Christina A. | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Zuora?** I love the clean, simple design of the Zuora UI. From the first time I logged in, I felt like I was home. It has been simple to learn and simple to teach my team. **What do you dislike about Zuora?** Reporting in Zuora is not the most user friendly to pick up. Knowing which data sources will yield the right results is not always easy and reporting can be cumbersome at times. Also, not being able to view full results without downloading can slow the process down as well. **Recommendations to others considering Zuora:** Make sure to have a solid product catalog before you begin! It is the backbone of everything! **What problems is Zuora solving and how is that benefiting you?** Zuora has integrated well with our existing Salesforce platform. Also, in our old sytem, we had "orphan payments" that could not be matched up to customers. Zuora's subscription/invoicing capabilities have solved that! ### 33. Great New Invoicing Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Colin T. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Zuora?** The easy ability to change pricing and subscriptions by the click of a single button. I also like the syncing capability between Salesforce and Zuora making it very seamless. The ability to be able to pull up multiple reports from data pulled in is also great. **What do you dislike about Zuora?** I dislike that at some points of the software there are too many options. It can be a little overwhelming at times unless you really familarize yourself with the software and all of the options available. **What problems is Zuora solving and how is that benefiting you?** Currently, alot of our invoicing is very manual so moving to Zuora we were able to automate alot of the tedious processes in regards to end of month invoicing. This saves alot of time as our customers are able to get their invoices in a timely fashion. ### 34. Seamless Migration, Great Features **Rating:** 5.0/5.0 stars **Reviewed by:** Gurjinder P. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Zuora?** I have been impressed by product catalog. I would call it a smart product catalog with future amendments etc. Also UI is great and corresponding API is flawless. We have been able to connect our middle tier/microservices with zuora api without a hitch. **What do you dislike about Zuora?** I wish there was a way to make email more dynamic. Such as if zuora is sending an email to user for failed payments - maybe we can insert upcoing new content that user might be interested in - thus user will quickly update the payments. **What problems is Zuora solving and how is that benefiting you?** Successfull payments. We are tyring to maximize our successfull payments. We are also trying to keep churn in check. We also wanted to expand our product catalog to offer more products for promos etc. ### 35. Senior Revenue Analyst **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2019 **What do you like best about Zuora?** Robust enough to automate all Accounts Receivable functions **What do you dislike about Zuora?** Lack of customer-facing capabilities such as a payment portal **Recommendations to others considering Zuora:** You are able to align with Zuora's ideal recurring subscription model. **What problems is Zuora solving and how is that benefiting you?** AR automaton ### 36. Sophisticated billing platform to scale growing Saas businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Tim C. | Senior Director of Business Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about Zuora?** Zuora provides my business and I the flexibility we need to make pricing and product changes on the fly. The object architecture allows us to customize and configure the platform the way we run our business. **What do you dislike about Zuora?** The complexity is a blessing and a curse. The learning curve is a bit steep. But once you're in, the possibilities are endless. I compare it to a CRM. A good CRM isn't easy to set up. However, once you understand the ins and outs and configure it to meet your needs, you're able to move at a much faster pace. **Recommendations to others considering Zuora:** As mentioned above, Zuora is complex to set up. However, once you're up and running, you're able to accelerate your business and not waste engineering resource on billing (and instead use those resources on your business). If you have a really simple billing / business model, then Zuora isn't for you. However, if you have a somewhat complex business model, or if you want flexibility to grow and adapt with you business, Zuora is a fantastic fit. **What problems is Zuora solving and how is that benefiting you?** We launched self-serve usage based pricing for our software offering. Additionally, we have an Enterprise Sales team that sells "unlimited" access to our products. Zuora allows us to customize their system to support both pricing models simultaneously. ### 37. Automating revenue recognition is now easy **Rating:** 3.5/5.0 stars **Reviewed by:** Mary H. | Sales Operations Administrator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Zuora?** The Zuora platform takes a lot of the guesswork out of what revenue to recognize and when, simply by entering the rules in each product and allowing the product to carry the rules. **What do you dislike about Zuora?** There is surprisingly little customization in places one would expect there to be ample ability to customize. I'm hoping new updates solve some of these issues. **Recommendations to others considering Zuora:** Make sure you have a process engineer involved, who understands your current CPQ so you can more easily migrate products. **What problems is Zuora solving and how is that benefiting you?** Revenue recognition rules in subscription billing--saves time for our analysts so they can work on models and prediction rather than reconciliation. ### 38. Repeatedly Positive Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Scott G. | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Zuora?** Zuora is flexible and extensive and often times has a solution in place or a solution engineer can quickly offer a solution to help scale or stabilize the business **What do you dislike about Zuora?** Sometimes the Zuora interface can be cludgy or confusing - especially when there are very complex deals being entered into the interface. **What problems is Zuora solving and how is that benefiting you?** We are in the process of migrating all of our products from one subscription platform to Zuora. Our consumer products, since they are simple and straight-forward, are i nthe process of being completed. We will continue to move our mid-market applications and services into Zuora by Q4 2019. ### 39. Zuora **Rating:** 3.0/5.0 stars **Reviewed by:** Felix G. | NetSuite Administrator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2017 **What do you like best about Zuora?** Pretty straight forward application and user interface. Works well with basic setups. For basic subscriptions the system works well. **What do you dislike about Zuora?** No flexibility for custom schedules. Cannot handle multiple currencies for a single client. Have to create too many work-arounds to get billing completed. Out of the box compadibility with other products is only one way. Need to attach other products to ensure proper functionality. Lack of system controls and history for changes and updates. **Recommendations to others considering Zuora:** Make sure to test all scenarios that will be utilized with this Product. Also test instance where you would need to investigate a certain invoice or payment across systems, ie. SalesForce to Zuora or Zuora to the ERP, especially if there is a change from the original quote. **What problems is Zuora solving and how is that benefiting you?** Subscription billing. Simple process and for the most part it does work well with basic subscriptions. It works with majority of our subscriptions however it causes too many issues with the remainig part of our business. ### 40. Incredible rating billing engine **Rating:** 4.0/5.0 stars **Reviewed by:** Chris S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Zuora?** It allows you to view your customer's usage and rated amount with discounts, free tier and overage in real time. Great use case for upselling customers and notifying them if they past their contractual rate so they are not surprised of large invoices. **What do you dislike about Zuora?** No support yet for large scale usage models and requires usage to be aggregated. **What problems is Zuora solving and how is that benefiting you?** SaaS usage based billing for customers that have prepaid amounts, free tiers and overage billings. The platform makes it easy to implement billing rules for usage based customers and future changes to rules and pricing. ### 41. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Sam B. | Financial Analyst - Operations, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Zuora?** Really appreciate the efficiencies Zuora offers. As a team that touches billing and accounting, we're huge fans of Zuora billing and are in the process of implementing Zuora Rev Pro. There are some features that are missing, but Zuora does a good job keeping its customers informed on what's in the pipeline and what they're working on improving. **What do you dislike about Zuora?** The support process could be a little more seamless - I find it difficult sometimes to get insightful responses about issues I'm having with the product. **What problems is Zuora solving and how is that benefiting you?** Mass subscription billing/ revenue recognition/ ASC 606. ### 42. Powerful tool, but not necessarily "plug and play" **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Zuora?** Out of the box, Zuora offers a large feature set with a lot of functionality. Based on your specific requirements, you may or may not be able to use it out of the box -- or more likely, you may need to make customizations to the software, process, or your way of doing business. **What do you dislike about Zuora?** The training and technical documentation are better than most software providers I've used before; however, there are too many things that are not well-explained (or even explained a lot), that can result in frustration in implementation. **What problems is Zuora solving and how is that benefiting you?** We are using Zuora CPQ to standardize our Quoting process and sync the new billing information to Zuora. We are using Zuora to invoice customers and manage their subscriptions. ### 43. Great subscription billing **Rating:** 4.0/5.0 stars **Reviewed by:** Rick D. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Zuora?** The billing and prorations are spot on accurate and reliable. **What do you dislike about Zuora?** Missing features for larger, public, companies like and admin audit trail, portable tenant configurations for testing. **Recommendations to others considering Zuora:** Review your internal business processes before officially starting the implementation; for us this was 2 year journey before we could start implementing Zuora. **What problems is Zuora solving and how is that benefiting you?** Core billing enabling us to bill 1 time per month. We have been able to achieve that and reduced overall hours spent each month on the billing function. ### 44. Zuora is the best billing platform for clients growing subscription businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Zuora?** I love the continual innovation that is delivered to my clients. The application is every evolving and keeping its customers in mind. I love the new CPQ functionality and it is very user friendly. **What do you dislike about Zuora?** The sales reps dont stay in touch with its clients. When it is time to upgrade clients are often confused on how they can improve their environment. Clients really need more affordable help and training for upgrading their environments. **Recommendations to others considering Zuora:** When implementing have a real POC with little to no customization in order to make an educated decision. **What problems is Zuora solving and how is that benefiting you?** I am a consultant and I implement Zuora for several enterprise clients to handle quoting, billing and payments. ### 45. Rough Start with Zuora **Rating:** 1.5/5.0 stars **Reviewed by:** Jared M. | Director of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2017 **What do you like best about Zuora?** One thing that's great is how it can integrate with all of our software. It can integrate with Salesforce and our admin software. **What do you dislike about Zuora?** It seems outdated. There are also many clicks I have to make to accomplish a small task. Of all the software I have used for work, it is easily the one that took the most training. I still don't have it figured out a few months in. **Recommendations to others considering Zuora:** I haven't seen any updates to the look or any improvements for making it more user friendly. **What problems is Zuora solving and how is that benefiting you?** Trying to make our data and tracking of what customers are paying for simpler, but we haven't really gotten that out of it quite yet. Hopeful we will once it is fully implemented. ### 46. Billing and payments **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Zuora?** I like the capability of customizing each account to fit each customer and not having to worry about information changing. Also like the reporting and payment Lockbox. Very easy to use and saves a lot of time. **What do you dislike about Zuora?** I did not like that you did not have the flexibilty to move payments and create credit or debit memos but you are offering that now. **Recommendations to others considering Zuora:** Take time to learn the system and everything it has to offer. **What problems is Zuora solving and how is that benefiting you?** Customer pricing is easier to track, billing issues we had in the past with our old system in example price changes due to human error in uploading or adding new customers. ### 47. Zuora is a great product once you are able to learn the system **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Zuora?** What i like best about Zuora is the fact that it is pretty intuitive and it streamlined a lot of our billing and payment processes **What do you dislike about Zuora?** I dislike some of the reports in Zuora - we are having to customize a lot of reports. And there is also not a general search option. You have to go to each section in order to search for transactions **What problems is Zuora solving and how is that benefiting you?** Business problems that we are having are just setting everything up and determining new business processes that we need. The benefits are still becoming recognized as we learn the system. A lot of our manual AR processes are becoming more efficient. ### 48. Revenue automation software for the next generation of rev rec ASC 606! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Zuora?** I really like the future state of what RevPro will be. With integration from Zuora Central would make adopting the new accounting standards really great! The new Zuora Orders features will seemless bring in revenue contract data in RevPro and allow automation of revenue recognition. No more manual spreadsheets. **What do you dislike about Zuora?** I highly recommend upgrading to the latest UI. It is much faster and more modern. We are currently using the current UI and it is not as intuitive as we need it for our accounting folks. **What problems is Zuora solving and how is that benefiting you?** We are solving on cutting down on the number of days it takes to close on month end. ### 49. Zuora Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Zuora?** Zuora allows ease of managing subscriptions by providing integrated function to multiple users across the company. It is essentially streamlined communication from sales to operations to billing to revenue recognition. **What do you dislike about Zuora?** As a new user, I find that changes are difficult. For every change, every area that uses the tool is impacted. So while communication across areas is helpful, it also means more areas that are impacted by changes. **What problems is Zuora solving and how is that benefiting you?** The initial move to Zuora eliminated a tedious process of spreadsheets and tracking billing through multiple systems. The integration with salesforce and CPQ will be the ultimate in coordination of sales opportunities and invoicing. ### 50. Great. **Rating:** 4.5/5.0 stars **Reviewed by:** Jean M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Zuora?** We are just implementing right now, but am looking forward to using it. But, from what I have seen so far from test runs, looks good. **What do you dislike about Zuora?** Taking awhile to implement but it is due to our complex use cases,. So, I understand why **What problems is Zuora solving and how is that benefiting you?** We are currently invoicing using excel worksheet... Zuora will help to get rid of my very big, very complex excel worksheet. ## Zuora Discussions - [Wish to know if you operate in India? Does your application talk to any other ERP seamlessly?](https://www.g2.com/discussions/do-you-operate-in-india) - 1 comment, 1 upvote - [View Zuora pricing details and edition comparison](https://www.g2.com/products/zuora-zuora/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+11%3A15%3A57+-0500&secure%5Bsession_id%5D=0205acf6-3e67-4e7b-9a3a-147935106d01&secure%5Btoken%5D=3c258309046e789ec4e61046799ad89635ba06acf4f7ebe808e68a12e4edffac&format=llm_user) ## Zuora Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) ## Zuora Features **Additional Functionality** - AI Copilot - Electronic Signature - Approval Process Control - Customer History - Workflow Management - Reminders - Automated Quoting - Price/Margin Management - Contact Management - Drag & Drop - Pricing and Cost Calculations - Calendar Management - Catalog Management - Client Portal - Discount Management - Real-Time Data - Proposal Generation - Billing & Invoicing - Generative AI - Customizable Branding - Template Management - Document Management - Estimating - Email Management - Third-Party Integrations - Reporting & Statistics - Access Controls/Permissions - Customizable Fields - CRM - Pricing Management - API - Accounting Integration - Activity Dashboard - Contract/License Management - Electronic Payments - Audit Trail - Quotes/Estimates **Configuration - cpq** - Product Catalog - Guided Selling - Configuration Rules - Price Configuration - Visual Configuration **Billing and Payments** - Payment Terms - Personalized Billing - Custom Pricing **Billing** - Automation - Consolidation - Adjustments - Blacklisting **Revenue Recognition** - Revenue Types - Revenue Allocation - Reclassification - Compliance - Scheduling - Revenue Recognition **Customer Requirements** - Quoting - Configuration - Pricing **Bill Generation** - Templates - Digital Billing - Recurring Billing - Hourly Billing - Contingency Billing - Project Billing - Multi-Period Recurring Billing - Recurring/Subscription Billing - Deferred Billing **Order Management** - Opportunities - Order History - Upsell & Cross-sell - Renewals **Reporting** - Status - Customer Credit - History - Sales Tax Management - Activity Dashboard - Customer Statements **Data Management** - Updating - Data cleansing - Integration **Usage Metering - Usage-based billing Software** - Metering engine - Data extraction/ingestion - Analytics/reporting - Rating Engine **Payment failure - Failed Payment Recovery** - Failed payment prevention - Failure Detection - Instant Notifications - Automated Retry - Failure Categorization **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Pricing** - Pricing Flexibility - Discounting - Commerical Rules - Terms and Conditions - Approval Workflow - Renewals **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Dunning** - Collections - Dispute Management - Escalation **Revenue Performance** - Customer Performance - Contract Performance - Revenue KPIs - Pricing & Discounting - Offering - Dynamic Pricing **Contracts** - Creation - Negotiation - Execution **Bill Processing** - Consolidation - Batch Invoicing - Management - Compliance Management - Purchase Order Management - Document Management - Email Management - Client Management - Dunning Management - Master Data Management - Refund Management - Discount Management - Sales Tax Management - Subscription Management - Recurring Invoicing - Billing & Invoicing **Products & Plans** - Packages - Multi-part Deals - Plan Changes - Bundles - Sales Tax Management - Alerts/Notifications - Customizable Reports **Integrations** - Accounting - ERP - CPM **Analysis** - KPIs - Dashboards - Segmentation - Revenue Optimization **Bill Generation - Usage-based billing Software** - Templates - Digital Billing - Usage Billing - Carrier Access Billing - Customizable Billing - Recurring/Subscription Billing **Customer Communication - Failed Payment Recovery** - Email/SMS Alerts - Customizable Messaging - In-app Support **Quoting** - Grouping - Version Control - Quote Document Generation - Ordering - Contracts - Approval Process Control **Revenue Optimization** - At-Risk Customers - Offer Optimization - Customer Churn - Revenue Forecasting **Performance** - Packages - Discounts - Plan Changes **Revenue Optimization ** - Forecasting - Promotion Programs - Pricing Optimization - Re-evaluation **Revenue** - Invoicing - Matching - Recognition **Integration** - Accounting - Payments - ERP - Mobile Payments - CRM **Pricing** - Standard Price - Discounts - Optimization **Transactions** - Credits - Invoices - Partial Payments **Bill Processing - Usage-based billing Software** - Consolidation - Batch Invoicing - Management - Billing & Invoicing - Compliance Management - Discount Management - Price/Margin Management - Sales Tax Management - User Management - Order Management - Subscription Management - Service Request Management - Contract/License Management - Billing Rate Management **Advance payment method update - Failed Payment Recovery** - Card Expiry - Card Account Updater - Secure Payment Gateway **Agentic AI - Subscription Analytics** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Admin** - Configuration Ease of Admin - Pricing Administration - Workflow Management - Document Management - Contact Management - Discount Management - Catalog Management - Contract/License Management - Renewal Management - Price/Margin Management - Order Management **Integration** - ERP and Accounting - Sales and Marketing - Quote-to-Cash - APIs - Accrual Accounting **Reporting** - Dimensions - Deferred Revenue - Revenue Recognition **Revenue Management** - Automation - Consolidation - Adjustments - Billing Types - Recurring/Subscription Billing **Workflows** - Approvals - Bank Reconciliation **Integration - Usage-based billing Software** - Accounting - Payments - ERP - Electronic Payments **Failed payment analytics - Failed Payment Recovery** - Insight and trends - AI-driven reporting - Real-Time Tracking **Agentic AI - Billing** - Autonomous Task Execution **Additional Functionality** - File Encryption - Reporting & Statistics - Alerts/Notifications - Contact Database - Third-Party Integrations - AI Copilot - File Sharing - Purchasing & Receiving - Multi-Language - Activity Dashboard - Customizable Invoices - Real-Time Reporting - Credit Card Processing - Quotes/Estimates - Fraud Detection - Real-Time Data - Generative AI - Dynamic Pricing - Credit Note - Duplicate Detection - Invoice History - Reminders - Billing Portal - Accounting Integration - Backup and Recovery - Customizable Branding - Bulk Send - Invoice Creation - Time & Expense Tracking - API - Customizable Reports - Projections - Multi-Currency - Event Logs - Invoice Processing - Automated Receipt Matching - Tax Calculation - Payment Processing - Data Import/Export - Real-Time Analytics - Client Portal - Email Reminders - Mobile Access - Bank Reconciliation - Transaction History - Customer Accounts - Customizable Fields - PCI Compliance - Audit Trail - Multiple Payment Options - Self Service Portal - ACH Payment Processing - Third-Party Integration - Payment Tracking - Batch Processing - Approval Workflow - For Small Businesses - Tax Compliance - Workflow Automation **Additional Functionality** - Productivity Tools - Point of Sale (POS) - Revenue Management - Cash Flow Management - Multiple Data Sources - Recommendations - Alerts/Notifications - Billing Rate Management - KPI Monitoring - Inventory Control - Billing & Invoicing - Inventory Management - Self Service Portal - Behavior Tracking - Status Tracking - Generative AI - Drag & Drop - Booking Management - Multi-Channel Management - Financial Management - Electronic Payments - Performance Metrics - Promotions Management - Price/Margin Management - Real-Time Updates - Trend Analysis - For Airlines - Visual Analytics - Purchasing & Receiving - Reporting/Analytics - Multi-Currency - Order Management - Sales Reports - Financial Analysis - Quotes/Estimates - Third-Party Integration - For Hospitality Industry - Competitive Analysis - Dashboard - Historical Trend Analysis - Discount Management - Inventory Tracking - Customer Management - Yield Management - Compliance Management - Invoice Management - AI Copilot - Recurring/Subscription Billing - User Management - Price and Cost Calculations - Financial Reporting - Contract/License Management - Customizable Rules - Transaction Monitoring - Cost Tracking - Workflow Management - Transaction History - Activity Dashboard - Expense Tracking **Additional Functionality** - For Telecommunications Industry - Reporting & Statistics - Customer History - Activity Dashboard - Alerts/Notifications - Service Provisioning - Multi-Currency - Self Service Portal - Pre-Paid Service - Product Catalog - Generative AI - Configurable Workflow - Payment Processing - Call Data Records(CDR) - API - Flexible Rate Tables - Audit Trail - Customer Accounts - CRM - AI Copilot - For Internet Service Providers (ISP) - Post-Paid Service - ACH Payment Processing **Channels** - Mobile User Support - Channel Partner Support - eCommerce **Integration** - Payments - Accounting - CRM & Sales **Agentic AI - Subscription Billing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Third-Party Integrations - Accounting Integration **Agentic AI - Accounts Receivable Automation** - Autonomous Task Execution **Additional Functionality** - For Telecommunications Industry - Reporting & Statistics - Customer History - Activity Dashboard - Alerts/Notifications - Service Provisioning - Multi-Currency - Self Service Portal - Pre-Paid Service - Product Catalog - Generative AI - Configurable Workflow - Payment Processing - Call Data Records(CDR) - API - Flexible Rate Tables - Audit Trail - Customer Accounts - CRM - AI Copilot - For Internet Service Providers (ISP) - Post-Paid Service - ACH Payment Processing - Data Import/Export - Real-Time Analytics - Client Portal - Email Reminders - Customizable Branding - Mobile Access - Tax Calculation - Bank Reconciliation - Transaction History - Contact Database - Credit Card Processing - Customizable Fields - Real-Time Data - Invoice Processing - PCI Compliance - Multiple Payment Options **Platform** - CRM Integration - Integration API - Internationalization - Scalability - Reporting and Dashboards - ERP Integration - Activity Dashboard **Agentic AI - Subscription Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making - Accounting Integration - Third-Party Integrations - Multi-Language **AI - Accounts Receivable** - Generative - Responses - Predictive Analytics **Additional Functionality** - Billing & Invoicing - Data Visualization - Customizable Fields - Revenue Recognition - Cancellation Management - Real-Time Data - Search/Filter - Summary Reports - Contact Database - CRM - Customer Profiles - Generative AI - Client Portal - API - Customer Database - Access Controls/Permissions - Tax Management - ACH Payment Processing - Usage Tracking/Analytics - Data Import/Export - Product Catalog - Discount Management - Revenue Management - Invoice Management - Reporting & Statistics - Customizable Branding - Billing Rate Management - Customizable Templates - AI Copilot - Real-Time Analytics - Multi-Currency - Invoice Processing - Self Service Portal - Subscription Plan Management - Order Management - Customer Accounts - Activity Dashboard - Real-Time Reporting - Credit Card Processing - Reminders - Dunning Management - Subscription Management - Enrollments/Onboarding **Additional Functionality** - Reporting & Statistics - Customizable Reports - Generative AI - Expense Tracking - Data Import/Export - Real-Time Data - User Management - ACH Payment Processing - Invoice Processing - Billing & Invoicing - Alerts/Notifications - AI Copilot - Contact Database - Aging Tracking - Purchase Order Management - Audit Trail - Discount Management - General Ledger - Document Management - Receivables Ledger - Recurring/Subscription Billing - Multi-Currency - Workflow Management - Credit Card Processing - Task Management - Customizable Templates - Forecasting - Cash Flow Management - Self Service Portal - Reminders - Check Processing - Receipt Management - Overpayment Processing - Financial Management - Third-Party Integrations - Payment Collection - Approval Process Control - API - Profit/Loss Statement **Generative AI - cpq** - Dynamic Quoting - Dynamic Pricing - Personalized Sale Recommendations **Additional Functionality** - Price and Cost Calculations - Data Visualization - Rules Engine - Real-Time Data - Quotes/Estimates - Audit Trail - Drag & Drop - Access Controls/Permissions - Sales Automation - Document Storage - AI Copilot - CRM - Customizable Templates - Product Configurator - Self Service Portal - Forecasting - Bills of Material - Multi-Currency - Generative AI - Customizable Branding - Electronic Signature - Document Templates - Reporting & Statistics ## Top Zuora Alternatives - [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) - 4.2/5.0 (1,408 reviews) - [Chargebee](https://www.g2.com/products/chargebee/reviews) - 4.4/5.0 (967 reviews) - [Maxio](https://www.g2.com/products/maxio/reviews) - 4.3/5.0 (817 reviews)