--- title: Zuora Reviews meta_title: 'Zuora Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 311 reviews by the users' company size, role or industry to find out how Zuora works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 311 scale: '5' date_modified: '2026-08-04' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Zuora Reviews **Vendor:** Zuora **Category:** [Subscription Revenue Management Software](https://www.g2.com/categories/subscription-revenue-management) **Average Rating:** 3.9/5.0 **Total Reviews:** 311 ## About Zuora Zuora Billing is enabling companies to monetize new innovations fast, while scaling and automating billing processes. Companies leveraging Zuora Billing are able to unlock new growth strategies with 50+ out of the box pricing models, configurable discounting, and billing triggers. Pricing is sychronized with Zuora CPQ to support direct sales, APIs to support consumer channels, and the abiltiy to enable self serve and partner portals to nurture customers across any sales channel. Last, Zuora Billing allows companies to automate their billing operations at scale by automating prorations, orchestrating provisioning, general ledger interation, connecters to tax engines, and support for 40+ payment gateways. ## Zuora Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of Zuora, enhancing their experience with easy navigation and customization. (15 reviews) - Users appreciate the **flexibility and automation** of Zuora, enabling efficient subscription billing and easy customization. (10 reviews) - Users value the **flexibility in subscription management** with Zuora, noting its ease in adapting to customer needs. (7 reviews) - Users value the **automation capabilities** of Zuora, enhancing efficiency and simplifying subscription billing and revenue recognition. (6 reviews) - Users value the **efficiency** of Zuora, which automates billing and simplifies subscription management, saving time and reducing stress. (6 reviews) - Users value the **seamless integrations** of Zuora, enhancing efficiency through robust connections with platforms like Salesforce. (6 reviews) - Reporting (6 reviews) - Time-saving (6 reviews) - Users value the **easy integrations** with Salesforce, enhancing their subscription management and overall business efficiency. (5 reviews) - Users appreciate the **efficiency improvements** of Zuora, enabling easy operations and timely completion of tasks. (5 reviews) **What users dislike:** - Users find Zuora has a **difficult learning curve** , making initial adaptation and complex integrations challenging for newcomers. (7 reviews) - Users find Zuora's **steep learning curve** challenging, particularly for those unfamiliar with complex SaaS systems. (6 reviews) - Users find the **steep learning curve** of Zuora challenging, especially for those unfamiliar with complex SaaS systems. (5 reviews) - Users find Zuora's **complex features** overwhelming, leading to challenges in setup and a steep learning curve. (4 reviews) - Users report that Zuora's interface can feel **complex and overwhelming** , particularly during initial setup and learning phases. (4 reviews) - Complex Processes (4 reviews) - Users experience **integration issues** with Zuora, leading to delays and complications with custom billing systems and backend processes. (4 reviews) - Users experience **poor customer support** due to slow ticket responses and difficulty with software integrations. (4 reviews) - Steep Learning Curve (4 reviews) - Users face **access limitations** with Zuora, particularly regarding integration and visibility into payment details. (3 reviews) ## Zuora Reviews ### 1. Difficult to use, confusing for beginners **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2020 **What do you like best about Zuora?** Zuora is powerful and there's features to pull data and create reports that you need. **What do you dislike about Zuora?** Confusing and difficult to learn. It takes time to really understand all the components. Very difficult to get trained on or train others on. **Recommendations to others considering Zuora:** Zuora is difficult to use, and I would honestly look at other options out there first. You spend a lot of time trying to fix things and trouble shoot things. It's very non user-friendly. Their support team is also impossible to reach. **What problems is Zuora solving and how is that benefiting you?** We use Zuora to invoice customers and track our outstanding invoices/balances for each of our customers. ### 2. Gets the job done **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Zuora?** I like the Zuora integrates in with Salesforce **What do you dislike about Zuora?** I dislike that their base package is missing a lot of features, and it isn't just a few hundred dollars to bump your plan up, it costs a significant amount more. **What problems is Zuora solving and how is that benefiting you?** We are having issues with mass editing and discounts. ### 3. Good or average subscription and billing system in the market. **Rating:** 2.5/5.0 stars **Reviewed by:** Ahmad B. | Human Resources Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Zuora?** It is a software that offers a really solid billing system to incorporate into different types of companies no matter how small or large they are. One of the things that I like about the program is that they add functionalities constantly so it is noticeable that its developers are constantly moving in order to make Zuora one of the best platforms in its field. Among the features featuring invoice management, sales tax, payment processing and many others. **What do you dislike about Zuora?** - The documentation is not the best, this forces you to go to the articles of help and even contact the support to solve any issues that arise. - The customization of the tool is not one of its strengths, with limited options for the user. - The complexity of the tool sometimes results in a double-edged weapon as it creates an immense learning curve that doesn't allow you to be productive out of the box. **Recommendations to others considering Zuora:** I consider Zuora to be one of the most complete software in terms of a billing system focused on large companies for which it has important scalable qualities. Among the different applications that this tool integrates are Paypal Business, Stripe, Salesforce, Amazon Pay which makes sure to cover the most popular payment platforms present in the market. The ability to extract information from customers as well as the creation of reports is above average so I recommend to any type of company to take their time to use this software, you will love it. **What problems is Zuora solving and how is that benefiting you?** The company I work for needs to monitor many important variables for us, one of the main requirements you had was to keep track of all the money we receive as well as which products are most requested and the profits that these they leave us. Because Zuora was developed by entrepreneurs who own software-as-a-service companies and with extensive experience in managing the most powerful companies in the market so it makes Zuora offer with an untotal amount of business functionalities that adapt to all kinds of billing operations and subscription system. ### 4. Zuora if you have to **Rating:** 2.0/5.0 stars **Reviewed by:** Richie N. | Member, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Zuora?** It was the only quoting tool at the time and did the work we needed for the most part. **What do you dislike about Zuora?** Lacked ease of modifying and changing items in the catalog. **Recommendations to others considering Zuora:** Make sure you understand what it takes to make changes and get updates accomplished. **What problems is Zuora solving and how is that benefiting you?** We needed a quoting tool and it was the easiest we could get and implement. ### 5. Good perspectives and evaluation with Zuora. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas C. | Maintenance Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2019 **What do you like best about Zuora?** Zuora Insights is an information base that, besides the data, provides us with expertise and the foundations for a successful marketing collection. It is just like a digital library. However, it gives us ideas to extend it and make it work the best and the most efficient at the same time. His multifaceted reviews are a gateway to our company's needs and shortcomings, regardless of whether they reflect new ideas or the transformation of a few that have already been developed. **What do you dislike about Zuora?** The product will not adapt to the business, so that its plans can be implemented and the desired effect can be achieved, the service must be guided to adapt it to the product in some degree. **Recommendations to others considering Zuora:** Using Zuora Insights as a constant consultant, you can start from below and change the company's bases as necessary. Only Zuora Insights will underestimate software with a high potential to make any business grow when it is used for making shallow changes with little impact within the culture rooted in the company. **What problems is Zuora solving and how is that benefiting you?** Zuora Insights provides us with the necessary reports to know what needs to be improved within the company and what's going well and we start making the relevant changes from there. ### 6. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Zuora?** Ease of access, easy to visualise information **What do you dislike about Zuora?** The customization of the tool is not one of its strengths, with limited options for the user. The complexity of the tool sometimes results in a double-edged weapon as it creates an immense learning curve that doesn't allow you to be productive out of the box. **What problems is Zuora solving and how is that benefiting you?** I consider Zuora to be one of the most complete software in terms of a billing system focused on large companies for which it has important scalable qualities. ### 7. Subscribe to bugs **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2020 **What do you like best about Zuora?** Focused on subscription management, fast. **What do you dislike about Zuora?** Bug ridden, unhelpful support, very overpriced, over complicated, clunky UI **Recommendations to others considering Zuora:** If you want to integrate Zuora with ANY 3rd party software including your own you will be best to look elsewhere. They talk a good game but are unhelpful in reality. Each thing they appear to promise is half-baked and not fit for purpose. I sorely wish we had never used it and begrudge the exorbitant payment we yield to them that I think they happily receive knowing that since Zuora is utterly tied into our systems we can't easily remove it. **What problems is Zuora solving and how is that benefiting you?** Subscription managment out of the box. ### 8. Great if set up correctly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2019 **What do you like best about Zuora?** Zuora does it's function of billing our customers. Zuora is pretty easy to manage on a daily basis. The reports and billing and payments runs are easy to review and audit. **What do you dislike about Zuora?** I think the biggest pet peeve is that when entering a new payment method for a customer there is no way to make that the default payment type without editing the account after you enter it. There should be a way to make a payment method the default when entering it in the system. There are other small things like this that make users frustrated on a daily basis. **Recommendations to others considering Zuora:** Take your time with implementation! Really think out and discuss the ramifications of how the system is set up. There are settings and product set up that will make things difficult if you want to change it later on. **What problems is Zuora solving and how is that benefiting you?** Recurring billing. Customers are billed on a recurring basis and service periods are tracked automatically. There are many reports that track revenue and make it easy to make accounting entries. ### 9. The system that exceeded my expectations. **Rating:** 4.5/5.0 stars **Reviewed by:** William A. G. | Computer Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2019 **What do you like best about Zuora?** I really like this program because through its different editions, it adapts to the needs of my company, it allows me to manage the different changes to be made to the products and their prices, as well as the administration of records and administration of taxes. Zuora has an extraordinary technical support team, because I love that they had effective solutions that met our expectations and needs as a company, I also like that I can extract different reports, because that allows me to observe valuable data for my work meetings, plus that your billing system is very easy to use and is integrated with the sales team system. **What do you dislike about Zuora?** In truth, there is nothing that I do not like about this program, however, in certain occasions when having so many options it is heavy, but after you get used to it, it is very easy. **Recommendations to others considering Zuora:** I recommend this system because it adapts to any type of company, adapts to your needs and has an excellent technical support team. Without a doubt it is a great investment. **What problems is Zuora solving and how is that benefiting you?** Thanks to Zuora, this system has been of great help to the company, specifically for our billing process, since previously, we presented faults when subscribing customers as well as price changes and others, but these problems were solved using this system. It has also allowed our customers to be more satisfied, because when making purchases, billing is done easily and quickly, as well as benefiting our employees because they can work more comfortably and in less time, which It has generated greater benefits for both the work environment and financially. ### 10. Opportunity facilitator. **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo R. | Especialista en ventas y marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2019 **What do you like best about Zuora?** Since we started with Zuora Insinghts, our company has increased a level of productivity that really surprises us without counting that every step we take and the answers are positive, we always credit this software. It helps us solve basic problems and we achieve better bases for our marketing team. **What do you dislike about Zuora?** Since we use Zuora we can observe always positive responses, I have no major complaints. It is a very rigid product, and it clings a lot to its default version and it costs a lot to customize it or adapt it completely to the company, but outside of this I am aware that I would like to continue using it and of course I will continue to support this wonderful product . **Recommendations to others considering Zuora:** I recommend Zuora Insights because thanks to it we obtain innovative and essential results for our company, we improve our databases and try to increase better finances for our company with this software. It is certainly a product that is worth using. Cheer up it's time to start. **What problems is Zuora solving and how is that benefiting you?** Zuora Insights is now part of our team is essential for proposals and new and incredible advertising campaigns, thanks to this software we obtain good, presentable reports and with great content of great relevance. ### 11. Use Zuora Lose Deals **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2019 **What do you like best about Zuora?** The security behind this product is very well developed and can make clients feel safe. There is a ton of custom features with this software so help your company's billing products be easily integrated with Salesforce. **What do you dislike about Zuora?** The entire user experience as well as client experience. I, along with every member on my sales team have lost multiple deals due to Zuora functionality not working. Software is extremely buggy, slow, and not the easiest to use. Clients experience a lot of the bugs and when they are putting their credit card or bank account information to spend thousands of dollars on your product, this is their first experience. The Zuora system not working. I have spent hours working with engineers trying to get client's payment information to work so I can simply close a deal. This system has caused so many issues and clients have walked away because of Zuora's lack of working properly. **Recommendations to others considering Zuora:** Go with another system. On paper Zuora looks great, but in reality it will cause your whole sales team issues as well as your admin users who will need to spend a lot of time fixing bugs. Our company had multiple dedicated Slack channels to deal with Zuora issues. **What problems is Zuora solving and how is that benefiting you?** Zuora is suppose to solve payment information privacy and security concerns, but ends up causing more issues. I wish my company never used this system. ### 12. Would recommend **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2020 **What do you like best about Zuora?** There is an easy integration with salesforce to close out deals and send to zuora. **What do you dislike about Zuora?** In our instance there is not much visibility for sales team, need to go through billing team for issues. **What problems is Zuora solving and how is that benefiting you?** Easy quoting system for the sales team. ### 13. Zuora does what it should... **Rating:** 5.0/5.0 stars **Reviewed by:** William M. | Cfo, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2019 **What do you like best about Zuora?** After migrating from an internal billing system to a 3rd party billing solution that almost killed our company, we migrated to Zuora. Quite simply, it works and we look forward to adding different applications as we grow. At this point, we have a simple product offering and do not need RevPro. However, I envision we will one day so am glad that Zuora is ahead of my needs - not the other way around. **What do you dislike about Zuora?** I believe some of the reporting is cumbersome making it difficult to get all the stats on our business. **Recommendations to others considering Zuora:** Use it! **What problems is Zuora solving and how is that benefiting you?** We are automating revenue recognition. It will allow us to grow with fewer finance people. ### 14. Somewhat inflexible and difficult to integrate **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2019 **What do you like best about Zuora?** Once Zuora is implemented, it is quite easy to use and you can rely on it to work as expected. There's a decent amount of functionality that will work for most use cases. **What do you dislike about Zuora?** Zuora's data structure is a complete mess, and it's difficult to integrate with other systems or to use its data for reporting. Don't take this criticism lightly. It can be extremely frustrating to deal with and doesn't scale well when a business grows. **What problems is Zuora solving and how is that benefiting you?** Billing customers is important for a SAAS company and that's what we've used it for. Few if any other benefits have been realized. ### 15. Zuora is a great billing system for our coming **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2019 **What do you like best about Zuora?** We are able to do invoicing and reporting all within Zuora. It is so useful to be able to do multiple things in one system. Zuora has been great for our billing and reporting! **What do you dislike about Zuora?** Some of the reports and functions in Zuora aren't that intuitive, but once you figure out the ropes, Zuora is a great tool for billing and reporting. **Recommendations to others considering Zuora:** Zuora is a great billing tool especially if you are looking to automate. We have journal entry automation, orders and advanced AR. All of which have been invaluable in our daily work. **What problems is Zuora solving and how is that benefiting you?** We were able to automate many manual processes once we started using Zuora. We are also able to run reports and customize them to our needs which is very useful. ### 16. Zuora, Good tool for all types of invoices. **Rating:** 4.5/5.0 stars **Reviewed by:** Jai S C. | Commission Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2019 **What do you like best about Zuora?** Zuora is an ideal tool, a quick creation of all types of invoices and payments, in a simplified way, thanks to its redesigned and built-in templates, which are configured, all types of data, percentages and other necessary data to make payments and bills agilely. **What do you dislike about Zuora?** you need to have extensive experience in programs, accounting, sales or similar, for the correct use of this software, since its configuration is not as simple as it seems, and to give it an appropriate use, you must have experience with this type of Applications, for novice users, can be difficult to use. **What problems is Zuora solving and how is that benefiting you?** All billing is created in a digital way from the smallest to the largest payments, in this way you can automate many sales ares processes and get better results. In addition, the creation of digital catalogs, for many of our laboratory samples, are made using the tools available to Zuora and are kept more orderly and easier to access. ### 17. Good way for me to track on demand usage **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about Zuora?** Tracks customer's usage so I don't have to do it manually **What do you dislike about Zuora?** Only know how to use the basic features. Besides that I don't have complaints **Recommendations to others considering Zuora:** Give your end users a bit of training when they start on how to use Zuora for the use cases **What problems is Zuora solving and how is that benefiting you?** figuring out what customers owe and have used. value is not missing out on potential sales ### 18. Excellent way to start with Automating Revenue Recognision **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2019 **What do you like best about Zuora?** The simple user navigation, flexibility around making changes, less IT dependency and lot more. **What do you dislike about Zuora?** There are areas where RevPro is still not matured enough like PS, Commisions and Royalty cost calculations. Yes, it does some part, but its not there for a customer to pick and choose as one tool. **Recommendations to others considering Zuora:** I would recommend Zuora RevPro to others who are looking to get on the latest standard for Revenue recgnision, but I would causion to really ask what you need and make sure the product deliver. It works for most, but it may not full serve depends on the need of a customer. **What problems is Zuora solving and how is that benefiting you?** Currently the company is putting too much efforts in the calculations for revenue recognision and the idea is to get on the latest standard of revenue recognision plus automating the whole folow to avoid manual intervension and reduce the risk of issues. ### 19. Robust software, new features are super promising! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** The new suite of services (such as workflows and data query) look to be super promising and I hope that they will allow us to streamline our business processes. **What do you dislike about Zuora?** Some of the basic things we'd like to do aren't built in features yet. Such as placing an exchange rate on an invoice without having to use their one offered solution (very pricey). **Recommendations to others considering Zuora:** Join the community and learn from those who have come before you! **What problems is Zuora solving and how is that benefiting you?** We work in a subscription environment, so Zuora has been key to us allowing our customers to provision and onboard to the platform as quickly as possible, while also allowing for dynamic use charges (by unit, per usage, etc) so that our customers have more flexibility in their choices. ### 20. Excellent for prorating and subscription services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2019 **What do you like best about Zuora?** Best at syncing with salesforce, prorating invoices and charging monthly for standard services **What do you dislike about Zuora?** Does not adjust well to specific company situations which could lead to billing errors but this is not the norm **What problems is Zuora solving and how is that benefiting you?** Zuora has saved me time from prorating and creating invoices monthly. This has created several automated steps ### 21. Experience negative and positive things. **Rating:** 3.5/5.0 stars **Reviewed by:** Ellen Caroline M. | Administrator in Finance and Accounting, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2019 **What do you like best about Zuora?** The best thing is the quote characteristics and the reports. I think that the functions of Zuora are very solid and work according to my requirements. **What do you dislike about Zuora?** The customer service is poor and the integration with Salesforce is very deficient and cumbersome. It lacks good integration characteristics. **Recommendations to others considering Zuora:** Of course I recommend it, but I expected better results. In future versions I hope they improve noticeably. **What problems is Zuora solving and how is that benefiting you?** Some drawbacks of quotation and creation of reports. Although we obtained negative results with the integration with Salesforce, we were able to improve some aspects of our work environment. ### 22. Good results thanks to Zuora CPQ **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler C. | Clark Tyler, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2019 **What do you like best about Zuora?** Excellent program for large transactions. We also use Zuora CPQ to manage forms and compile quotes. It provides an extremely high speed of work. Normal personalization, it allows all users to create simple and functional ways to improve work. Quite easy to master this software. **What do you dislike about Zuora?** This software has no big drawbacks, the rest is not important. **What problems is Zuora solving and how is that benefiting you?** We use Zuora CPQ to manage forms and compose quotes, as well as conduct transactions. ### 23. Zuora is great for billing and payments **Rating:** 4.0/5.0 stars **Reviewed by:** Marylou G. | Director Service & Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** Using Zuora hell’s you organize and get your price offering in order. It also helps sales team sell faster through CPQ.. less human error in quotes. **What do you dislike about Zuora?** Some processes have too many steps . Everything is an add on and more money. Reports are not so easy to create . **What problems is Zuora solving and how is that benefiting you?** Tracking of pricing and offers made to customers. Making pricing promotions without coding faster to market. ### 24. Zoura Smooth i **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2019 **What do you like best about Zuora?** I use Zoura for customer follow up primarily for refund/credits and orders, and it has always been very user friendly and supplies what is needed consistently. **What do you dislike about Zuora?** I do not currently have anything I am unhappy with using the Zoura product. **What problems is Zuora solving and how is that benefiting you?** I am able to help customers with timely follow up for the billing related needs. ### 25. Still implementing **Rating:** 4.5/5.0 stars **Reviewed by:** Felipe D. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** We like the workflows and the way Zurita is writing helping the company to have a full implementation **What do you dislike about Zuora?** Sometimes the zuora team does not look to have the experience needed. Also overbooked and assigned to multiple projects at the time. They go to the book and does not finish to put the client cap **What problems is Zuora solving and how is that benefiting you?** We are solving the Illini, revenue recognition and invoicing. ### 26. No one gets CPQ right, but Zuora does it better than the rest **Rating:** 4.0/5.0 stars **Reviewed by:** Mark S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2018 **What do you like best about Zuora?** They have a nice step by step flow for users when creating a quote, but there's a lot of ability to customize the flow. It requires some knowledge of Apex and Visualforce, but there are certain things you can customize with just clicks, workflows rules, validation rules, etc. Any CPQ implementation is a huge project and this was no exception, but we had a lot of support from Zuora when we set it up. **What do you dislike about Zuora?** They don't do a great job of letting you know of updates to the quoting package in Salesforce, and when you do know it can be a bit of a pain to upgrade to the new version. That sort of comes with the territory of so much of it being built natively in Salesforce though, so I'm not sure how else I'd do it. And although the quoting flow is pretty customizable, there are still a lot of things I'd like to see and wish I could customize. **What problems is Zuora solving and how is that benefiting you?** I love this product because it lets our sales and CS reps manage and send their own order forms without a lot of room for error and without having to rely on a separate team to put together orders. That's huge! ### 27. Zuora is a powerful but not always intuitive tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** I like the ability to do billing, reporting, and payments all within one software and ability to create custom reports on an ad-hoc or recurring basis. **What do you dislike about Zuora?** Zuora isn't always very intuitive and performing the same task in different ways can result in different/undesired results. **What problems is Zuora solving and how is that benefiting you?** Have a problem of some business units being housed in in-house systems and others in Zuora. Now trying to bring all our various business units (currently about 8) in one billing system, of which migration is a difficult and tenuous process. ### 28. Subscriptions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** Simple navigation's, widespread support team to help in different timezones, detailed reporting. The new workflow feature with SQL squery support. **What do you dislike about Zuora?** Could have more streamlined one source for zuora documentation, instead of googling for keywords and find the page. Zupra updates like server issues, maintenance to reach more users and admins. **Recommendations to others considering Zuora:** Zupra has a very good approach towards consumption based billing. Please walk through the product catalog setups and how it could ease usage based billing **What problems is Zuora solving and how is that benefiting you?** Usage based billing, product catalogs. ### 29. Overall **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2019 **What do you like best about Zuora?** Good online resources, continue to make improvements **What do you dislike about Zuora?** The Test environment How Orders was rolled out **What problems is Zuora solving and how is that benefiting you?** International billing allowing us to support our global customers. ### 30. It has gotten better over the years **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2018 **What do you like best about Zuora?** I think the reporting and the integration with different credit card gateways is pretty good. **What do you dislike about Zuora?** Sporadic syncing issues with Salesforce, and the need of jumping back and forth from Zuora to Salesforce. **Recommendations to others considering Zuora:** I can only speak about Zuora in relation with it's integration with Salesforce. About 8 years ago with integrated both Zuora and Salesforce and it was not an easy task. As a standalone software it's great. Good functionality and reporting from within Zuora itself, but within Salesforce, you can only see/access some info that cannot be exposed in Salesforce, which in some cases it's ok since you don't want to give access to your billing to Salesforce users, although some time this is necessary. **What problems is Zuora solving and how is that benefiting you?** Invoicing and in general all the billing is done through Zuora in integration with Salesforce. ### 31. Great billing platform **Rating:** 4.5/5.0 stars **Reviewed by:** Ed A. | Global Alliances Rep- MSSP, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2019 **What do you like best about Zuora?** Easy to use and apply to your subscription model **What do you dislike about Zuora?** It times out too quickly when not in use **Recommendations to others considering Zuora:** Go with it, it's a little engine that could. You put things in and it spits things out that you need. **What problems is Zuora solving and how is that benefiting you?** Monthly billing ### 32. Review by shravanthi **Rating:** 3.0/5.0 stars **Reviewed by:** sravanthi v. | Sr Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** Support is good. Billing and payments are handled well. And work flow feature is good. **What do you dislike about Zuora?** Promcode app need lots of enhancements. direct ACH payments needs to be done. need more features in advance payment retry. **What problems is Zuora solving and how is that benefiting you?** rev recong is sloved ### 33. Solid Subscription Billing eCosystem for B2B Digital Transformation **Rating:** 4.0/5.0 stars **Reviewed by:** Mike S. | Director Global eCommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** The Zuora framework makes it easy to delight customers with an intuitive subscription management billing and reporting environment. **What do you dislike about Zuora?** Some of the basics around reporting and business user UI are less intuitive. **What problems is Zuora solving and how is that benefiting you?** Managing the complexities of self service subscriptions. ### 34. Good for subscription based billing, lacking in accounting aspects. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Zuora?** Subscription base tracking and billing is great. **What do you dislike about Zuora?** Accounting processes is not. The lack of credit memos and use of CBA's gives not visibilty to true write offs. The inability to put in dynamic service term dates on write off's is also not good. **Recommendations to others considering Zuora:** Make sure accounting requirements/needs are aligned to other onsite finance systems **What problems is Zuora solving and how is that benefiting you?** Managing and tracking subscriptions and reporting on fields specific those subscription is great. ### 35. Good but needs improvements **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2019 **What do you like best about Zuora?** Report generation is fast and there are a ton of reports available. I like the RC Workbench view in the new UI with all the tabs and reporting available within those tabs. **What do you dislike about Zuora?** I don't really not being able to right click on a line in the workbench view to see other actions like in the old UI. **What problems is Zuora solving and how is that benefiting you?** Not having to worry about tedious activities like linking SO's and assigning POB templates ### 36. Zuora is intuitive and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** I'm a new Zuora user and I've bee thrilled with how intuitive it is and easy to use. There are lots of great resources to help you lean the platform, and the core characteristics are very useful. **What do you dislike about Zuora?** I would like the search function to be able to find any type of item (account, invoice, etc.) from the main page, instead of having to click on the different sections first. **What problems is Zuora solving and how is that benefiting you?** Zuora is great at organizing and categorizing our billing ### 37. Zuora is alright! **Rating:** 3.0/5.0 stars **Reviewed by:** Geneve D. | Billing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2019 **What do you like best about Zuora?** They have already built so much to help make SaaS easier. **What do you dislike about Zuora?** Does not work well with our business model with rolling window usage **What problems is Zuora solving and how is that benefiting you?** Solving invoicing and it's good to have the automation. ### 38. Revpro implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Hay S. | Director , Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** Very knowledgeable consultants and they assisted in solving issues quickly **What do you dislike about Zuora?** Costs is a major factor and smaller companies may not afford **What problems is Zuora solving and how is that benefiting you?** Automation ### 39. Subscribed conference is awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Zhuo W. | Principal engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** Joined the conference, really got a lot of inspriarions. **What do you dislike about Zuora?** The registration was crowded, had to line up for like 20 minutes to check in. **What problems is Zuora solving and how is that benefiting you?** Billing and tax processing. ### 40. RevPro rocks rev rec **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle R. | Revenue Accountant, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2019 **What do you like best about Zuora?** Modifications ease RevPro really helps use identify and report contract modifications. **What do you dislike about Zuora?** Figuring out the allocations after modifications. **What problems is Zuora solving and how is that benefiting you?** Allocating revenue ### 41. RevPro Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2019 **What do you like best about Zuora?** Able to recognize revenue for difficult scenarios and cut the time o f the close. **What do you dislike about Zuora?** The system is still unstable. There are still many unexpected issues each month and the system can be pretty slow during the close. **What problems is Zuora solving and how is that benefiting you?** Using it to recognize complex revenue scenarios and cut the time o f the close. ### 42. Zuora is enabling us to scale as a growing start-up **Rating:** 4.0/5.0 stars **Reviewed by:** Elizabeth S. | Director of Customer Success, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2018 **What do you like best about Zuora?** The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating end of month commissions, recognizing and deferring revenue, and overall bookkeeping. The quoting tool that Zuora has integrated with Salesforce is also a huge plus. Our sales team can now easily create nice looking quotes by selecting various product / rate plans through the Zuora / Salesforce Quoting tool. The quotes are then immediately sent over to our clients and the subscription data synced to Zuora so that the client is ready to be billed. Prior to this process, it was a hassle manually inputting billing information into our legacy invoicing platform, which also offered no room to manage term dates / billing dates or any other subscription related data. **What do you dislike about Zuora?** Be cautious of dates and how they can impact billing. I.e. if a customer signs up in the middle of the month, will their billing be prorated? There are many different dates that can be tracked in Zuora which make the tool complex, but also sophisticated. Additionally, the on-boarding and learning curve is extensive and steep - the training and implementation requires a lot of time and attention.. for a while it felt like my sole job was Zuora. However, working with Zuora's Global Services team that handles the implementation made it all worth it. The team at Zuora want to see you succeed and knowing I was in good hands, with people who were ready to help, made me all that more motivated in making sure I could implement Zuora to the best of it's capability at our company. I'm still not getting it all right / some subscriptions are more complicated than others, but I'm confident that with Zuora's support we will get to a point where invoicing is done seamlessly. **What problems is Zuora solving and how is that benefiting you?** We signed onto Zuora without much standardization to our billing process, subscription management, or even a formalized product catalog. We were rapidly bringing new customers on at many different pricing schedules and payment terms. Now with Zuora, there is clear insight into the different rate plans customers are subscribed to, as well as their MRR and other reporting measures. ### 43. Great tool for revenue recognition **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2019 **What do you like best about Zuora?** Revpro does seemless process of recognizing revenue as per 606 compliance. The allocations and SSP derivations and out off box key reports are great features to help companies to close the books faster **What do you dislike about Zuora?** It is little painful to download the reports and takes long time to download each key report. **What problems is Zuora solving and how is that benefiting you?** Automating revenue recognition ### 44. RevPro great for Revenue Automation **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2019 **What do you like best about Zuora?** I love how RevPro can be highly customizable to fir any revenue recognition perfomance based on company’s policies. **What do you dislike about Zuora?** The interface of 3.5 is outdated and old. Performance is slow when uploading and running huge jobs. **What problems is Zuora solving and how is that benefiting you?** We are solving manual mistakes by allowing RevPro to calculate everything in an efficient manner. ### 45. Powerful Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** Integrations to Salesforce.com and new platform capabilities that will enable us to capture payments and provision services in other systems. **What do you dislike about Zuora?** The need for a general user interface, sales people need a CPQ or portal to leverage without creating issues. **What problems is Zuora solving and how is that benefiting you?** Our conversion to SaaS. The ability to maintain customer subscription agreement life cycle. ### 46. Purpose built subscription solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2019 **What do you like best about Zuora?** Zuora integrates with other solutions like salesforce, avalara, and worldpay. **What do you dislike about Zuora?** It can be difficult to upgrade to the newest salesforce package when there's been significant improvements to the object. **Recommendations to others considering Zuora:** Rethink current processes. Consider changing instead of implementing custom processes that aren't in zuora's wheelhouse. **What problems is Zuora solving and how is that benefiting you?** Having all our customer data in one system ### 47. Just a quick comment. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** The ease of use has been great. New finance folks are able to quickly ramp up and understand how to use the tool. Reporting is also great. **What do you dislike about Zuora?** Test environment are sub par. There is no way to fully test. **What problems is Zuora solving and how is that benefiting you?** We are able to release new products much easier with Zuora. ### 48. Flexible, Powerful and Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** Very Flexible to configure and get up and running fast. Zuora supports most of the charge and billing models of the subscription industry pretty much out of the box. **What do you dislike about Zuora?** More consultative approach to educate customers will be much appreciated **What problems is Zuora solving and how is that benefiting you?** We have created our subscription business model using Zuora. ### 49. user friendly, easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Zuora?** user friendly, easy to navigate, good knowledge center. i was able to learn how to navigate and find some information by learning it myself. **What do you dislike about Zuora?** can improve on some notification to customers for example will be nice to include the invoice on the notification of unpaid invoices. **What problems is Zuora solving and how is that benefiting you?** billing automation ### 50. Great Insights and Analytics using Zuora **Rating:** 5.0/5.0 stars **Reviewed by:** Faith A. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2019 **What do you like best about Zuora?** I still love the way it provides great analytics for one's business. Awesome services. One of a kind I've ever used **What do you dislike about Zuora?** Awesome like I said. No setbacks at all for me **Recommendations to others considering Zuora:** Nice for business analytics. **What problems is Zuora solving and how is that benefiting you?** Got great insights for our business on it. A great way for business revenue drive. ## Zuora Discussions - [Wish to know if you operate in India? Does your application talk to any other ERP seamlessly?](https://www.g2.com/discussions/do-you-operate-in-india) - 1 comment, 1 upvote - [View Zuora pricing details and edition comparison](https://www.g2.com/products/zuora-zuora/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+09%3A55%3A29+-0500&secure%5Bsession_id%5D=4901b2e4-bda6-4d79-8a9a-b6c3df6ebd25&secure%5Btoken%5D=1c218857d0f6ed5f291278f09f77780f9922b3908fe0a53327c6c84a13fa7f91&format=llm_user) ## Zuora Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) ## Zuora Features **Configuration - cpq** - Product Catalog - Guided Selling - Configuration Rules - Price Configuration - Visual Configuration **Billing and Payments** - Payment Terms - Personalized Billing - Custom Pricing **Billing** - Automation - Consolidation - Adjustments - Blacklisting **Revenue Recognition** - Revenue Types - Revenue Allocation - Reclassification - Compliance - Scheduling **Customer Requirements** - Quoting - Configuration - Pricing **Bill Generation** - Templates - Digital Billing - Recurring Billing **Order Management** - Opportunities - Order History - Upsell & Cross-sell - Renewals **Reporting** - Status - Customer Credit - History **Data Management** - Updating - Data cleansing - Integration **Usage Metering - Usage-based billing Software** - Metering engine - Data extraction/ingestion - Analytics/reporting **Payment failure - Failed Payment Recovery** - Failed payment prevention - Failure Detection - Instant Notifications - Automated Retry - Failure Categorization **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Pricing** - Pricing Flexibility - Discounting - Commerical Rules - Terms and Conditions - Approval Workflow - Renewals **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Dunning** - Collections - Dispute Management - Escalation **Revenue Performance** - Customer Performance - Contract Performance - Revenue KPIs - Pricing & Discounting - Offering **Contracts** - Creation - Negotiation - Execution **Bill Processing** - Consolidation - Batch Invoicing - Management **Products & Plans** - Packages - Multi-part Deals - Plan Changes - Bundles **Integrations** - Accounting - ERP - CPM **Analysis** - KPIs - Dashboards - Segmentation - Revenue Optimization **Bill Generation - Usage-based billing Software** - Templates - Digital Billing - Usage Billing **Customer Communication - Failed Payment Recovery** - Email/SMS Alerts - Customizable Messaging - In-app Support **Quoting** - Grouping - Version Control - Quote Document Generation - Ordering - Contracts **Revenue Optimization** - At-Risk Customers - Offer Optimization - Customer Churn - Revenue Forecasting **Performance** - Packages - Discounts - Plan Changes **Revenue Optimization ** - Forecasting - Promotion Programs - Pricing Optimization - Re-evaluation **Revenue** - Invoicing - Matching - Recognition **Integration** - Accounting - Payments - ERP **Pricing** - Standard Price - Discounts - Optimization **Transactions** - Credits - Invoices - Payments **Bill Processing - Usage-based billing Software** - Consolidation - Batch Invoicing - Management **Advance payment method update - Failed Payment Recovery** - Card Expiry - Card Account Updater - Secure Payment Gateway **Agentic AI - Subscription Analytics** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Admin** - Configuration Ease of Admin - Pricing Administration - Workflow Management - Document Management **Integration** - ERP and Accounting - Sales and Marketing - Quote-to-Cash - APIs **Reporting** - Dimensions - Deferred Revenue - Revenue Recognition **Revenue Management** - Automation - Consolidation - Adjustments - Billing Types **Workflows** - Approvals - Reconciliation **Integration - Usage-based billing Software** - Accounting - Payments - ERP **Failed payment analytics - Failed Payment Recovery** - Insight and trends - AI-driven reporting - Real-Time Tracking **Agentic AI - Billing** - Autonomous Task Execution **Channels** - Mobile User Support - Channel Partner Support - eCommerce **Integration** - Payments - Accounting - CRM & Sales **Agentic AI - Subscription Billing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning **Agentic AI - Accounts Receivable Automation** - Autonomous Task Execution **Platform** - CRM Integration - Integration API - Internationalization - Scalability - Reporting and Dashboards - ERP Integration **Agentic AI - Subscription Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **AI - Accounts Receivable** - Generative - Responses - Predictive Analytics **Generative AI - cpq** - Dynamic Quoting - Dynamic Pricing - Personalized Sale Recommendations ## Top Zuora Alternatives - [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) - 4.2/5.0 (1,408 reviews) - [Chargebee](https://www.g2.com/products/chargebee/reviews) - 4.4/5.0 (966 reviews) - [Maxio](https://www.g2.com/products/maxio/reviews) - 4.3/5.0 (817 reviews)