--- title: Zuora Reviews meta_title: 'Zuora Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 311 reviews by the users' company size, role or industry to find out how Zuora works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 311 scale: '5' date_modified: '2026-08-09' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Zuora Reviews **Vendor:** Zuora **Category:** [Subscription Revenue Management Software](https://www.g2.com/categories/subscription-revenue-management) **Average Rating:** 3.9/5.0 **Total Reviews:** 311 ## About Zuora Zuora Billing is enabling companies to monetize new innovations fast, while scaling and automating billing processes. Companies leveraging Zuora Billing are able to unlock new growth strategies with 50+ out of the box pricing models, configurable discounting, and billing triggers. Pricing is sychronized with Zuora CPQ to support direct sales, APIs to support consumer channels, and the abiltiy to enable self serve and partner portals to nurture customers across any sales channel. Last, Zuora Billing allows companies to automate their billing operations at scale by automating prorations, orchestrating provisioning, general ledger interation, connecters to tax engines, and support for 40+ payment gateways. ## Zuora Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of Zuora, enhancing their experience with easy navigation and customization. (15 reviews) - Users appreciate the **flexibility and automation** of Zuora, enabling efficient subscription billing and easy customization. (10 reviews) - Users value the **flexibility in subscription management** with Zuora, noting its ease in adapting to customer needs. (7 reviews) - Users value the **automation capabilities** of Zuora, enhancing efficiency and simplifying subscription billing and revenue recognition. (6 reviews) - Users value the **efficiency** of Zuora, which automates billing and simplifies subscription management, saving time and reducing stress. (6 reviews) - Users value the **seamless integrations** of Zuora, enhancing efficiency through robust connections with platforms like Salesforce. (6 reviews) - Reporting (6 reviews) - Time-saving (6 reviews) - Users value the **easy integrations** with Salesforce, enhancing their subscription management and overall business efficiency. (5 reviews) - Users appreciate the **efficiency improvements** of Zuora, enabling easy operations and timely completion of tasks. (5 reviews) **What users dislike:** - Users find Zuora has a **difficult learning curve** , making initial adaptation and complex integrations challenging for newcomers. (7 reviews) - Users find Zuora's **steep learning curve** challenging, particularly for those unfamiliar with complex SaaS systems. (6 reviews) - Users find the **steep learning curve** of Zuora challenging, especially for those unfamiliar with complex SaaS systems. (5 reviews) - Users find Zuora's **complex features** overwhelming, leading to challenges in setup and a steep learning curve. (4 reviews) - Users report that Zuora's interface can feel **complex and overwhelming** , particularly during initial setup and learning phases. (4 reviews) - Complex Processes (4 reviews) - Users experience **integration issues** with Zuora, leading to delays and complications with custom billing systems and backend processes. (4 reviews) - Users experience **poor customer support** due to slow ticket responses and difficulty with software integrations. (4 reviews) - Steep Learning Curve (4 reviews) - Users face **access limitations** with Zuora, particularly regarding integration and visibility into payment details. (3 reviews) ## Zuora Reviews ### 1. I despise this software **Rating:** 0.0/5.0 stars **Reviewed by:** Adam H. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Zuora?** The possibility of switching vendors when our contract is up. **What do you dislike about Zuora?** Everything about it slows down my day. If I want to close out a deal I have to now go through 10+ steps to do so. And they are all incredibly slow to load. I'm on the sales side of things - so why the hell am I doing finance's job on top of mine? **Recommendations to others considering Zuora:** Don't do it. **What problems is Zuora solving and how is that benefiting you?** There was no problem solved for sales - it's supposed to make Finance's job easier but because they now have to handle questions from sales every damn day no one is more productive. Its really a nightmare ### 2. Subscribe to bugs **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2020 **What do you like best about Zuora?** Focused on subscription management, fast. **What do you dislike about Zuora?** Bug ridden, unhelpful support, very overpriced, over complicated, clunky UI **Recommendations to others considering Zuora:** If you want to integrate Zuora with ANY 3rd party software including your own you will be best to look elsewhere. They talk a good game but are unhelpful in reality. Each thing they appear to promise is half-baked and not fit for purpose. I sorely wish we had never used it and begrudge the exorbitant payment we yield to them that I think they happily receive knowing that since Zuora is utterly tied into our systems we can't easily remove it. **What problems is Zuora solving and how is that benefiting you?** Subscription managment out of the box. ### 3. Use Zuora Lose Deals **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2019 **What do you like best about Zuora?** The security behind this product is very well developed and can make clients feel safe. There is a ton of custom features with this software so help your company's billing products be easily integrated with Salesforce. **What do you dislike about Zuora?** The entire user experience as well as client experience. I, along with every member on my sales team have lost multiple deals due to Zuora functionality not working. Software is extremely buggy, slow, and not the easiest to use. Clients experience a lot of the bugs and when they are putting their credit card or bank account information to spend thousands of dollars on your product, this is their first experience. The Zuora system not working. I have spent hours working with engineers trying to get client's payment information to work so I can simply close a deal. This system has caused so many issues and clients have walked away because of Zuora's lack of working properly. **Recommendations to others considering Zuora:** Go with another system. On paper Zuora looks great, but in reality it will cause your whole sales team issues as well as your admin users who will need to spend a lot of time fixing bugs. Our company had multiple dedicated Slack channels to deal with Zuora issues. **What problems is Zuora solving and how is that benefiting you?** Zuora is suppose to solve payment information privacy and security concerns, but ends up causing more issues. I wish my company never used this system. ### 4. Never again **Rating:** 0.5/5.0 stars **Reviewed by:** Colin J. | Senior Manager Sales Operations, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about Zuora?** Since upgrading to CPQ, we have been able to dynamically build our quotes with bundling. **What do you dislike about Zuora?** Unless you have a full internal admin and dev team to support you, dealing with Zuora support will be PAINFUL. We are averaging one support ticket per week because of all the issues we have come across. The software is buggy, slow, and the users hate it. Avoid at all costs. **Recommendations to others considering Zuora:** Avoid at all costs. **What problems is Zuora solving and how is that benefiting you?** Zuora is out billing system of record and allows our sales reps to send quotes to the customers. ### 5. Zuora has cause headaches for our team **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2017 **What do you like best about Zuora?** It allows us better itemization on the invoices we send to customers. **What do you dislike about Zuora?** It is far more time consuming and bulky than the in house solution we'd previously used. **What problems is Zuora solving and how is that benefiting you?** Better reporting for our financed teams, and better customer facing auto-generated invoices. ### 6. Sounded Perfect, till it Wasn't. **Rating:** 0.0/5.0 stars **Reviewed by:** Chris J. | Account Executive, Online Media, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2017 **What do you like best about Zuora?** SalesForce Integration, Billing Tools, Reports **What do you dislike about Zuora?** The lack of support from Zuora in general. Poor job at follow through and after launch bugs. **Recommendations to others considering Zuora:** Zuora is all sales and no follow through. They can sell the hell out of this product, but the programming process is a nightmare. Be prepared to get billed tons of hours for incomplete work. As soon as they are done with the billing hours, poof, they are gone! Some insight for anyone who needs a subscription based fulfillment needs....Hire smart people to customize Salesforce and use Salesforce as your main source and data center. Avoid these types of companies because it will just be one headache after another. **What problems is Zuora solving and how is that benefiting you?** Hire in-house staff with Salesforece and business knowledge. At that point, create salesforce as your source for all data, including billing, fulfillment, renewals, ect ### 7. Difficult start **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2018 **What do you like best about Zuora?** Automated quotes and pre built templates **What do you dislike about Zuora?** Editing capabilities after quote is sent is very limited. **What problems is Zuora solving and how is that benefiting you?** Getting customers to sign quotes and agreements from our sales team. Very transactual. ### 8. A year-long nightmare **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2016 **What do you like best about Zuora?** Zoura offers a lot of flexibility around how products and "rate plans" can be set up. **What do you dislike about Zuora?** Where to begin. The implementation process was awful. We were forced to use a 3rd party consulting group for implementation. They knew very little about the product and were more interested in tracking hours and building spreadsheets than doing any work. After our prepaid hours (about $300/hr) with them ran out, we realized that we would be better off on our own since the only real help we got was from an internal contact at Zoura. After a while we gave up on the full integration, setting for a very manual billing process. Our CX manager at Zuora wasn't able to offer any help or best practices for us in our industry (B2B SaaS). On more than one occasion they said to us "I'm not sure, nether of my other customers do that". After a year we decided that we needed to move to another platform. We left behind blood, sweat, tears, and a whole lot of wasted money. Perhaps we were doomed from the beginning due to an inept implementation team and the software is actually great. Hard to say. **What problems is Zuora solving and how is that benefiting you?** We were hoping to integrate our billing system with our CRM and product to automate billing and reporting. ### 9. Product was a poor fit for business need, despite extensive requirement discussion prior to contract **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2013 **What do you like best about Zuora?** Product-knowledgable technical resources. **What do you dislike about Zuora?** Selling-oriented, make high promises, do not deliver solutions. **Recommendations to others considering Zuora:** Know your business need thoroughly prior to going with Zuora; if the feature or support is not available on signing day, do not pursue on promise of 'customization' or 'soon to come.' **What problems is Zuora solving and how is that benefiting you?** Subscription based business model with multi-product support needed + renewals ## Zuora Discussions - [Wish to know if you operate in India? Does your application talk to any other ERP seamlessly?](https://www.g2.com/discussions/do-you-operate-in-india) - 1 comment, 1 upvote - [View Zuora pricing details and edition comparison](https://www.g2.com/products/zuora-zuora/reviews?filters%5Bnps_score%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+23%3A02%3A43+-0500&secure%5Bsession_id%5D=784899b4-0f38-46c9-966a-b99d4578361a&secure%5Btoken%5D=e842efad9d83f357aa711e7666641301f28a2452c1e4fd4754e9e7bd9fc9ff0f&format=llm_user) ## Zuora Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) ## Zuora Features **Additional Functionality** - AI Copilot - Electronic Signature - Approval Process Control - Customer History - Workflow Management - Reminders - Automated Quoting - Price/Margin Management - Contact Management - Drag & Drop - Pricing and Cost Calculations - Calendar Management - Catalog Management - Client Portal - Discount Management - Real-Time Data - Proposal Generation - Billing & Invoicing - Generative AI - Customizable Branding - Template Management - Document Management - Estimating - Email Management - Third-Party Integrations - Reporting & Statistics - Access Controls/Permissions - Customizable Fields - CRM - Pricing Management - API - Accounting Integration - Activity Dashboard - Contract/License Management - Electronic Payments - Audit Trail - Quotes/Estimates **Configuration - cpq** - Product Catalog - Guided Selling - Configuration Rules - Price Configuration - Visual Configuration **Billing and Payments** - Payment Terms - Personalized Billing - Custom Pricing **Billing** - Automation - Consolidation - Adjustments - Blacklisting **Revenue Recognition** - Revenue Types - Revenue Allocation - Reclassification - Compliance - Scheduling - Revenue Recognition **Customer Requirements** - Quoting - Configuration - Pricing **Bill Generation** - Templates - Digital Billing - Recurring Billing - Hourly Billing - Contingency Billing - Project Billing - Multi-Period Recurring Billing - Recurring/Subscription Billing - Deferred Billing **Order Management** - Opportunities - Order History - Upsell & Cross-sell - Renewals **Reporting** - Status - Customer Credit - History - Sales Tax Management - Activity Dashboard - Customer Statements **Data Management** - Updating - Data cleansing - Integration **Usage Metering - Usage-based billing Software** - Metering engine - Data extraction/ingestion - Analytics/reporting - Rating Engine **Payment failure - Failed Payment Recovery** - Failed payment prevention - Failure Detection - Instant Notifications - Automated Retry - Failure Categorization **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Pricing** - Pricing Flexibility - Discounting - Commerical Rules - Terms and Conditions - Approval Workflow - Renewals **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Dunning** - Collections - Dispute Management - Escalation **Revenue Performance** - Customer Performance - Contract Performance - Revenue KPIs - Pricing & Discounting - Offering - Dynamic Pricing **Contracts** - Creation - Negotiation - Execution **Bill Processing** - Consolidation - Batch Invoicing - Management - Compliance Management - Purchase Order Management - Document Management - Email Management - Client Management - Dunning Management - Master Data Management - Refund Management - Discount Management - Sales Tax Management - Subscription Management - Recurring Invoicing - Billing & Invoicing **Products & Plans** - Packages - Multi-part Deals - Plan Changes - Bundles - Sales Tax Management - Alerts/Notifications - Customizable Reports **Integrations** - Accounting - ERP - CPM **Analysis** - KPIs - Dashboards - Segmentation - Revenue Optimization **Bill Generation - Usage-based billing Software** - Templates - Digital Billing - Usage Billing - Carrier Access Billing - Customizable Billing - Recurring/Subscription Billing **Customer Communication - Failed Payment Recovery** - Email/SMS Alerts - Customizable Messaging - In-app Support **Quoting** - Grouping - Version Control - Quote Document Generation - Ordering - Contracts - Approval Process Control **Revenue Optimization** - At-Risk Customers - Offer Optimization - Customer Churn - Revenue Forecasting **Performance** - Packages - Discounts - Plan Changes **Revenue Optimization ** - Forecasting - Promotion Programs - Pricing Optimization - Re-evaluation - Demand Forecasting **Revenue** - Invoicing - Matching - Recognition **Integration** - Accounting - Payments - ERP - Mobile Payments - CRM **Pricing** - Standard Price - Discounts - Optimization **Transactions** - Credits - Invoices - Partial Payments **Bill Processing - Usage-based billing Software** - Consolidation - Batch Invoicing - Management - Billing & Invoicing - Compliance Management - Discount Management - Price/Margin Management - Sales Tax Management - User Management - Order Management - Subscription Management - Service Request Management - Contract/License Management - Billing Rate Management **Advance payment method update - Failed Payment Recovery** - Card Expiry - Card Account Updater - Secure Payment Gateway **Agentic AI - Subscription Analytics** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Admin** - Configuration Ease of Admin - Pricing Administration - Workflow Management - Document Management - Contact Management - Discount Management - Catalog Management - Contract/License Management - Renewal Management - Price/Margin Management - Order Management **Integration** - ERP and Accounting - Sales and Marketing - Quote-to-Cash - APIs - Accrual Accounting **Reporting** - Dimensions - Deferred Revenue - Revenue Recognition **Revenue Management** - Automation - Consolidation - Adjustments - Billing Types - Recurring/Subscription Billing **Workflows** - Approvals - Bank Reconciliation **Integration - Usage-based billing Software** - Accounting - Payments - ERP - Electronic Payments **Failed payment analytics - Failed Payment Recovery** - Insight and trends - AI-driven reporting - Real-Time Tracking **Agentic AI - Billing** - Autonomous Task Execution **Additional Functionality** - File Encryption - Reporting & Statistics - Alerts/Notifications - Contact Database - Third-Party Integrations - AI Copilot - File Sharing - Purchasing & Receiving - Multi-Language - Activity Dashboard - Customizable Invoices - Real-Time Reporting - Credit Card Processing - Quotes/Estimates - Fraud Detection - Real-Time Data - Generative AI - Dynamic Pricing - Credit Note - Duplicate Detection - Invoice History - Reminders - Billing Portal - Accounting Integration - Backup and Recovery - Customizable Branding - Bulk Send - Invoice Creation - Time & Expense Tracking - API - Customizable Reports - Projections - Multi-Currency - Event Logs - Invoice Processing - Automated Receipt Matching - Tax Calculation - Payment Processing - Data Import/Export - Real-Time Analytics - Client Portal - Email Reminders - Mobile Access - Bank Reconciliation - Transaction History - Customer Accounts - Customizable Fields - PCI Compliance - Audit Trail - Multiple Payment Options - Self Service Portal - ACH Payment Processing - Third-Party Integration - Payment Tracking - Batch Processing - Approval Workflow - For Small Businesses - Tax Compliance - Workflow Automation **Additional Functionality** - Productivity Tools - Point of Sale (POS) - Revenue Management - Cash Flow Management - Multiple Data Sources - Recommendations - Alerts/Notifications - Billing Rate Management - KPI Monitoring - Inventory Control - Billing & Invoicing - Inventory Management - Self Service Portal - Behavior Tracking - Status Tracking - Generative AI - Drag & Drop - Booking Management - Multi-Channel Management - Financial Management - Electronic Payments - Performance Metrics - Promotions Management - Price/Margin Management - Real-Time Updates - Trend Analysis - For Airlines - Visual Analytics - Purchasing & Receiving - Reporting/Analytics - Multi-Currency - Order Management - Sales Reports - Financial Analysis - Quotes/Estimates - Third-Party Integration - For Hospitality Industry - Competitive Analysis - Dashboard - Historical Trend Analysis - Discount Management - Inventory Tracking - Customer Management - Yield Management - Compliance Management - Invoice Management - AI Copilot - Recurring/Subscription Billing - User Management - Price and Cost Calculations - Financial Reporting - Contract/License Management - Customizable Rules - Transaction Monitoring - Cost Tracking - Workflow Management - Transaction History - Activity Dashboard - Expense Tracking **Additional Functionality** - For Telecommunications Industry - Reporting & Statistics - Customer History - Activity Dashboard - Alerts/Notifications - Service Provisioning - Multi-Currency - Self Service Portal - Pre-Paid Service - Product Catalog - Generative AI - Configurable Workflow - Payment Processing - Call Data Records(CDR) - API - Flexible Rate Tables - Audit Trail - Customer Accounts - CRM - AI Copilot - For Internet Service Providers (ISP) - Post-Paid Service - ACH Payment Processing **Channels** - Mobile User Support - Channel Partner Support - eCommerce **Integration** - Payments - Accounting - CRM & Sales **Agentic AI - Subscription Billing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Third-Party Integrations - Accounting Integration **Agentic AI - Accounts Receivable Automation** - Autonomous Task Execution **Additional Functionality** - For Telecommunications Industry - Reporting & Statistics - Customer History - Activity Dashboard - Alerts/Notifications - Service Provisioning - Multi-Currency - Self Service Portal - Pre-Paid Service - Product Catalog - Generative AI - Configurable Workflow - Payment Processing - Call Data Records(CDR) - API - Flexible Rate Tables - Audit Trail - Customer Accounts - CRM - AI Copilot - For Internet Service Providers (ISP) - Post-Paid Service - ACH Payment Processing - Data Import/Export - Real-Time Analytics - Client Portal - Email Reminders - Customizable Branding - Mobile Access - Tax Calculation - Bank Reconciliation - Transaction History - Contact Database - Credit Card Processing - Customizable Fields - Real-Time Data - Invoice Processing - PCI Compliance - Multiple Payment Options **Platform** - CRM Integration - Integration API - Internationalization - Scalability - Reporting and Dashboards - ERP Integration - Activity Dashboard - Third-Party Integrations **Agentic AI - Subscription Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making - Accounting Integration - Third-Party Integrations - Multi-Language **AI - Accounts Receivable** - Generative - Responses - Predictive Analytics **Additional Functionality** - Billing & Invoicing - Data Visualization - Customizable Fields - Revenue Recognition - Cancellation Management - Real-Time Data - Search/Filter - Summary Reports - Contact Database - CRM - Customer Profiles - Generative AI - Client Portal - API - Customer Database - Access Controls/Permissions - Tax Management - ACH Payment Processing - Usage Tracking/Analytics - Data Import/Export - Product Catalog - Discount Management - Revenue Management - Invoice Management - Reporting & Statistics - Customizable Branding - Billing Rate Management - Customizable Templates - AI Copilot - Real-Time Analytics - Multi-Currency - Invoice Processing - Self Service Portal - Subscription Plan Management - Order Management - Customer Accounts - Activity Dashboard - Real-Time Reporting - Credit Card Processing - Reminders - Dunning Management - Subscription Management - Enrollments/Onboarding **Additional Functionality** - Reporting & Statistics - Customizable Reports - Generative AI - Expense Tracking - Data Import/Export - Real-Time Data - User Management - ACH Payment Processing - Invoice Processing - Billing & Invoicing - Alerts/Notifications - AI Copilot - Contact Database - Aging Tracking - Purchase Order Management - Audit Trail - Discount Management - General Ledger - Document Management - Receivables Ledger - Recurring/Subscription Billing - Multi-Currency - Workflow Management - Credit Card Processing - Task Management - Customizable Templates - Forecasting - Cash Flow Management - Self Service Portal - Reminders - Check Processing - Receipt Management - Overpayment Processing - Financial Management - Third-Party Integrations - Payment Collection - Approval Process Control - API - Profit/Loss Statement **Generative AI - cpq** - Dynamic Quoting - Dynamic Pricing - Personalized Sale Recommendations **Additional Functionality** - Price and Cost Calculations - Data Visualization - Rules Engine - Real-Time Data - Quotes/Estimates - Audit Trail - Drag & Drop - Access Controls/Permissions - Sales Automation - Document Storage - AI Copilot - CRM - Customizable Templates - Product Configurator - Self Service Portal - Forecasting - Bills of Material - Multi-Currency - Generative AI - Customizable Branding - Electronic Signature - Document Templates - Reporting & Statistics ## Top Zuora Alternatives - [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) - 4.2/5.0 (1,408 reviews) - [Chargebee](https://www.g2.com/products/chargebee/reviews) - 4.4/5.0 (967 reviews) - [Maxio](https://www.g2.com/products/maxio/reviews) - 4.3/5.0 (817 reviews)