---
title: Zumata Reviews
meta_title: 'Zumata Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Zumata works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 3
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Conversational Intelligence
  url: https://www.g2.com/categories/conversational-intelligence
---


# Zumata Reviews
**Vendor:** Zumata  
**Category:** [Chatbots Software](https://www.g2.com/categories/chatbots)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 3
## About Zumata
We aim to create a conversational chatbot that acts as your personal assistant, helping you improve efficiency, increase sales and automate your business.




## Zumata Reviews
  ### 1. Amazing product delivered

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bhawna P. | Technical Account Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** February 02, 2024

**What do you like best about Zumata?**

We have a customized chatbot for our tourism company. It can hold multiple parallel conversations

**What do you dislike about Zumata?**

I feel that the tool is bit slow during peak hours.

**What problems is Zumata solving and how is that benefiting you?**

It helps our OPS team for the initial conversations. It can handle multiple parallel communications that helps us during peak hours.

  ### 2. Emerging No.1 AI platform

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jerin C. | Human Resources Manager - Shriram Group, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 22, 2024

**What do you like best about Zumata?**

It's an AI chatbot that enables partners to enhance customer interaction while providing excellent products and services at lower cost and easy to use

**What do you dislike about Zumata?**

Beat the competition in the most AI world is but difficult for Zumata

**What problems is Zumata solving and how is that benefiting you?**

It's an technology company providing enterprise grade solutions that simply the complex

  ### 3. Great AI chatbot

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rajkumar y. | Officer cargo, Enterprise (> 1000 emp.)

**Reviewed Date:** January 17, 2024

**What do you like best about Zumata?**

Its make my work easier by replying tickets very fast

**What do you dislike about Zumata?**

Nothing to dislike in this software its great software

**What problems is Zumata solving and how is that benefiting you?**

Its solves my problem by giving my tickets replies fast and helps me to answer quicly on other tickets also 2 or more tickets at a time



- [View Zumata pricing details and edition comparison](https://www.g2.com/products/zumata/reviews?page=1&section=pricing&secure%5Bexpires_at%5D=2026-08-09+00%3A45%3A17+-0500&secure%5Bsession_id%5D=9d87c15e-318b-441c-b139-72419aff2ee7&secure%5Btoken%5D=d55eff9f3c254e93a8fe403cb153a0eadfcba7169df6dc3f0214758fc9754a6c&format=llm_user)

## Zumata Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Responses**
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information
- Augmented Analytics
- Proactive Chat

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Customer Surveys
- Lead Qualification
- Transcripts/Chat History
- Language Detection
- Pre-Configured Bot
- Lead Capture
- Code-free Development
- Natural Language Processing
- Multi-Language
- For Sales/Marketing
- Contextual Guidance
- Automated Responses
- Customer Support
- Chatbot
- Intent Recognition
- Sentiment Analysis
- Customer Experience Management
- Query Suggestions
- Transfers/Routing
- AI Copilot
- Canned Responses
- AI/Machine Learning
- Multi-Channel Communication
- Automated Routing
- Workflow Automation

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