Verified User in Automotive
AA
Verified User in Automotive
Mid-Market (51-1000 emp.)
"Very User Friendly!"
5/5
What do you like best about Zultys Integrated Contact Center?

It is simple to use. Not too many commands for one to utilize all the software has to offer. Review collected by and hosted on G2.com.

What do you dislike about Zultys Integrated Contact Center?

Not a lot of support from Zultys. I find most of it online. Review collected by and hosted on G2.com.

Paolo D.
PD
Paolo D.
Director of Digital Marketing
Marketing and Advertising
Mid-Market (51-1000 emp.)
"Great tool for medium sized businesses!"
3.5/5
What do you like best about Zultys Integrated Contact Center?

Screen pops display of incoming caller information. Ability to customize your dashboard. Review collected by and hosted on G2.com.

What do you dislike about Zultys Integrated Contact Center?

Does not currently store/record all calls. It would be nice to pull calls dating back further. Review collected by and hosted on G2.com.

Verified User in E-Learning
UE
Verified User in E-Learning
Mid-Market (51-1000 emp.)
"MXIE Review - Helps get in touch with customers easily"
4/5
What do you like best about Zultys Integrated Contact Center?

That it's easy to connect to my desk phone and LOVE that I can set up a quick shortcut key to make a call from my keyboard. Review collected by and hosted on G2.com.

What do you dislike about Zultys Integrated Contact Center?

It can be a little confusing to set up voicemail rules from MXIE, but other than that N/A Review collected by and hosted on G2.com.

Verified User in E-Learning
UE
Verified User in E-Learning
Mid-Market (51-1000 emp.)
"MXIE Review"
2.5/5
What do you like best about Zultys Integrated Contact Center?

I LOVE that MXIE has Instant Messaging with other users within the company. Review collected by and hosted on G2.com.

What do you dislike about Zultys Integrated Contact Center?

I really dislike how quirky it is...it could be our phone systems but we experience a lot of dropped calls and I know we were looking to use another system because of it. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Phone calls log"
5/5
What do you like best about Zultys Integrated Contact Center?

I like that I’m able to to back and look at all the calls, incoming as well as going . Review collected by and hosted on G2.com.

What do you dislike about Zultys Integrated Contact Center?

I don’t think there is anything I dislike about this app. Review collected by and hosted on G2.com.

Roman U.
RU
Roman U.
Internal Technical Project Manager
Human Resources
Mid-Market (51-1000 emp.)
"'Meh' IP PBX System"
3.5/5
What do you like best about Zultys Integrated Contact Center?

Relatively easy to administer, and reliability always seemed to be very stable and consistent. Review collected by and hosted on G2.com.

What do you dislike about Zultys Integrated Contact Center?

Not much with regards to extra features. Review collected by and hosted on G2.com.

BL
Bill L.
Network Engineer
Automotive
Mid-Market (51-1000 emp.)
"MXIE for VOIP"
4/5
What do you like best about Zultys Integrated Contact Center?

The instant messaging and the way we can forward to a mobile phone Review collected by and hosted on G2.com.

What do you dislike about Zultys Integrated Contact Center?

I wish we could save the instant messages to a log to review if needed Review collected by and hosted on G2.com.

KH
Kelsey H.
Mid-Market (51-1000 emp.)
"Pretty easy"
4/5
What do you like best about Zultys Integrated Contact Center?

Able to quickly find and call colleagues Review collected by and hosted on G2.com.

What do you dislike about Zultys Integrated Contact Center?

Difficult to reset buddies when there is change in staff Review collected by and hosted on G2.com.

Verified User in Mechanical or Industrial Engineering
UM
Verified User in Mechanical or Industrial Engineering
Mid-Market (51-1000 emp.)
"so so"
2.5/5
What do you like best about Zultys Integrated Contact Center?

i can listen to voice mails over the phone or on PC Review collected by and hosted on G2.com.

What do you dislike about Zultys Integrated Contact Center?

It just doesn't seem that easy to use, on the phone. Cannot do anything other than check voicemails Review collected by and hosted on G2.com.

Verified User in Automotive
UA
Verified User in Automotive
Small-Business (50 or fewer emp.)
"Zultys Assessment"
3.5/5
What do you like best about Zultys Integrated Contact Center?

Phone fairly easy to navigate, needs time stamp on incoming calls Review collected by and hosted on G2.com.

What do you dislike about Zultys Integrated Contact Center?

No time date stamp on calls coming in from the outside or in-house. Review collected by and hosted on G2.com.