--- title: Zultys Integrated Contact Center Reviews meta_title: 'Zultys Integrated Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 30 reviews by the users' company size, role or industry to find out how Zultys Integrated Contact Center works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 30 scale: '5' date_modified: '2026-07-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Zultys Integrated Contact Center Reviews **Vendor:** Zultys **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.0/5.0 **Total Reviews:** 30 ## About Zultys Integrated Contact Center Zultys delivers an easy-to-use, secure, and reliable platform designed to streamline all forms of communications and increase productivity for any size business. Our Integrated Contact Center (ICC) solution to optimize operations, expertly handle customer calls, and increase employee productivity. The ICC comes pre-packaged with features to streamline processes and improve customer service departments of any size and call volume: • Advanced Call Routing based on real-time activity • Call Recording — Full-time and on-demand • Call Attached Data (CAD) for customizable Agent • Scripts, wrap up/exit codes, and more • Optional integration with external CRM and Outlook, workforce management applications, and other 3rd party tools • Multiple Reporting options • Webchat Capabilities • Multimedia Queue — Calls, webchats, and callback requests are queued in the order they are received • Customizable music-on-hold, position in queue, and expected wait time announcements • Last Agent Routing option will send repeat callers to the same Agent that handled their previous call • Fully integrated fax server • Wallboard for real-time, web-based ICC group analysis The ICC solution comes fully integrated into Zultys Advanced Communicator (ZAC). Our all-in-one UC further empowers call center agents with an additional suite of collaboration tools like IM and SMS messaging, video and conference calling, file and image sharing between employees, presence alerts, webchat capabilities, and a powerful mobile application. Optimize your employees’ time for the best impact on your business with Zultys’ Integrated Contact Center. ## Zultys Integrated Contact Center Reviews ### 1. Powerful, Easy-to-Manage Call Centre and Phone Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Zultys Integrated Contact Center?** Zultys is a great platform not only for Integrated Call Centre functions, but as an overall telephone platform. It takes a lot of the complexity away from setting up a phone solution through to the ICC functions. **What do you dislike about Zultys Integrated Contact Center?** There is some complexity to setting up some of the functions - however through trial and error and through wonderful support these complexities are limited. **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** Zultys allowed us to have a scalable phone system both for the business as a whole but also for creating a more feature reach call centre experience for not only our customers but also our staff. ### 2. Great System for a small business! **Rating:** 4.5/5.0 stars **Reviewed by:** Drew S. | Manager of Brand Development & Merchandise, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Zultys Integrated Contact Center?** The app for your phone was very helpful for when we all started working from home back in March. Pretty much able to use all the same features as if you were at your desk at work. Call using your cell phone, but the number that appears is actually your work number. I was able to woprk from home without giving out my cell phone number. When at my desk I love that I am able to just drag and drop the call to another persons line rather than transferring using their extension number. **What do you dislike about Zultys Integrated Contact Center?** Hard to figure out on your own, but once we received a training on the system and were shown all the different faetures, it became much ezasier and helpful. I'm not on the phones all day, so I cant really find anything taht I dislike. But for what I use the system for I have no issues. I haven't really heard of any complaints about the system from my co-workers either. **Recommendations to others considering Zultys Integrated Contact Center:** I would recommend this system as I have found no issues with using it. You won't be disappointed if you need a phone system and decide to give Zultys MXIE a try!! **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** The ability to talk and chat between coworkers is very helpful. Helps with time management. I am able to copy and paste a number into the system or click call back rather than typing the number into the phone itself. ### 3. Don't love MXIE **Rating:** 0.5/5.0 stars **Reviewed by:** Jonah A. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2020 **What do you like best about Zultys Integrated Contact Center?** I do like how its always good making outgoing calls to borrowers. Its something very neutral but the call quality works very well. the interface is ok. But overall it gets the job done. **What do you dislike about Zultys Integrated Contact Center?** I did not like how you had to figure out all of the complicated software. it took me two months to figure out that in order to receive outbound calls you needed to have MXIE pulled up on your dashboard in order for it to work. Anyway that was kinda lame and I didn't know how to access my voicemails. the interface is very hard to work with but we still tried our best in order to get it working. We kept lots of time stats in order to see if it was working or not. **Recommendations to others considering Zultys Integrated Contact Center:** Please give it a try. Its very user friendly and there is a very good chance if you do a five minuet training on how to use it when you start then everyone will be able to figure out how to use it and how to be able to get it done. I feel that it is a great resource. **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** We are able to communicate really well with customers in order to know exactly what to do. It was so much fun communicating and being able to have a good solid system to rely on. Zultys MXIE for sure wouldn't be my first choice but its listed at a good price and its really nice to work with. ### 4. Mature, feature rich VOIP system **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon S. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2019 **What do you like best about Zultys Integrated Contact Center?** The option to implement as appliance, VM or cloud hosted is great. You can combine these for high availability and multi locations too. The system has every feature you could imagine and has been consistently improved over the years with regular updates. **What do you dislike about Zultys Integrated Contact Center?** Not much. Maybe the fact that it requires a Windows app to admin, but 100% web based apps and admin are on their roadmap so that won’t be an objection much longer. **Recommendations to others considering Zultys Integrated Contact Center:** Find a reseller you trust to help implement and support it or go with the Zultys hosted and supported product. **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** MXIE is technically just the name of the end user desktop app. The system can function as a full featured PBX for about any vertical or size of organization. ### 5. Great for small businesses **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2019 **What do you like best about Zultys Integrated Contact Center?** I like the ability to park calls, and chat with my colleagues. It's a very easy system to learn as well. **What do you dislike about Zultys Integrated Contact Center?** The admin console seems really outdated, I feel as if this could be upgraded. Also a bummer that it is not Apple / Mac friendly. **Recommendations to others considering Zultys Integrated Contact Center:** Really take the time to sit down with your IT department or customer mxie customer service to ensure you are using the software to the best of it's abilities. **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** Inner office communication is a hug perk for us. We are able to chat about small issues that arise rather than interrupting each other ### 6. Digital call solutions by zultys **Rating:** 5.0/5.0 stars **Reviewed by:** ANDRES F. | I am sure to surf the internet and what fortinet does in a group with the unified management of threats, the safe life for me, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Zultys Integrated Contact Center?** Our call center has tried unanimously to find a solution to customer service calls, with this action we found the solution Zultys MXIE, a high-end digital telephone softphone, fulfills the function of connecting to the telephone exchange of the company and in turn, according to the tasks assigned to the user profile, they attend a call queue or telephone campaign. In my case as supervisor of telephone camps area, I am in charge of monitoring the incoming calls that are attended by the operators. This tool is quite useful for receiving and making phone calls, as well as parking each call **What do you dislike about Zultys Integrated Contact Center?** The only thing I do not like about the tool is the way in which the tool stays connected when receiving calls, the more telephone functions it has, the more synchronization faults between the computer's sofphone will have **Recommendations to others considering Zultys Integrated Contact Center:** If in your company you own a central Zultys, with this tool the calls will be heard more clearly, as well as the telephone attention will be much better. Ensures time, investment and improvement of quality of service through Zultys MXIE **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** Our sample of call center solutions is owed to Zultys MXIE, as it is the first inbound call solution. Each one of us supervisors even enjoy outgoing calls for customer calls and thus provide a better service. ### 7. Mixi with the Zultys brand telephone exchange **Rating:** 4.5/5.0 stars **Reviewed by:** Otto C. | Network engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2019 **What do you like best about Zultys Integrated Contact Center?** With the implementation of MXIE zultys is a telephone exchange where we host our E1 lines of service providers to make calls, we use the MIXI as a telephone directly on the computer, applying this model MIXI we save the telephone equipment handling the calls through the headphones from our Job positions. **What do you dislike about Zultys Integrated Contact Center?** With my years of experience using MIXI from the manufacturer Zultys I have not had any problems in the process of implementing the mixi. It is very simple and effective for the subject of IP telephony covers the necessary ones that the company requests. Service Alo24. **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** The company Services Alo24 is a call center company where it handles calls at all hours, with the implementation of MIXI is a solution that solves failures efficiently, it is a solution that solves the requirements of the company we are very satisfied with the manufacturer's equipment zultys. ### 8. Calls in your hands, by a digitel phone **Rating:** 5.0/5.0 stars **Reviewed by:** Edgar L. | I am a happy customer to connect to my office location by forticlient, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2019 **What do you like best about Zultys Integrated Contact Center?** In search of facilitating the work of reception of calls through a softphone, in the important positions like reception of calls and senior executives of the company, we find the most advanced tool of the zultys brand series, having a central zultys the calls became the listed ones because it helps to answer the calls more easily, thanks to their association of integration with the operating system of the machine is interesting that you can manage the way you want. As well as the characteristics of any telephone, such as transferring calls, conducting conferences. The logs system is also important and this tool shows a call history **What do you dislike about Zultys Integrated Contact Center?** In spite of the few errors that we have seen in the administration of the mxie, as the desautenticacion internally with the computer after a call errorea. It is one of the most important softphones we have managed **Recommendations to others considering Zultys Integrated Contact Center:** I recommend the definitive and complete help tool for the solution of incoming and outgoing calls. but using it in a call center, since they can be handled by a number of people per queue of calls, additionally individually can handle the tool to monitor their own calls and throw statistics of calls missed, attended and made **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** With mxie we have resolved internal requirements in the department to know who calls us through the screen of your computer. As well as the option to install the tool in the call contact center, in it by means of a group of reception of calls queues, you can choose the queue to where they are assigned authenticate. As well as seeing through a supervisor the queues of calls instantly or in real time ### 9. Good tool for calls **Rating:** 5.0/5.0 stars **Reviewed by:** Yeremy P. | Trend Micro Review, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Zultys Integrated Contact Center?** Mxie by Zultys, is an excellent tool for handling calls as a solution for a call center or a service center that involves receiving or making calls. It has a good distribution in terms of the facilities it offers, address book, search for any contact easily and quickly that is registered in the telephone center associated with the application, you can make calls in conference, fax, voice messages , instant messages, association to different devices, VoIP phones, or diadems for calls, any type of headphones with integrated microphone. At the operational level, associate the active user with a specific pool to receive or make calls, thus having several groups according to the type of incoming call associated with the same internal number, using the same label or different labels as required. Supervisory mode very complete, in this way for a supervisor type user, follow up on all the calls of the operators associated to the service, information of received, lost, waiting calls, etc., additional to this intervening in the calls or just listening to the calls in course, in the same way can be associated to a wallboard by means of which the statistics of all the service center can be taken. **What do you dislike about Zultys Integrated Contact Center?** Tool for the control of a very complete call service center, great variety of options to offer based on the requirement required by the service center. **Recommendations to others considering Zultys Integrated Contact Center:** Very complete tool, easy to use and in general terms not so expensive. **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** Our user service is based on the Zultys platform, using Mxie as a tool for the entire service center for the company, using several pools of services according to the incidence or request received from users. ### 10. calls by zultys digital technology **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel R. | I agree that my network is more secure, thanks to Fortigate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2019 **What do you like best about Zultys Integrated Contact Center?** In the search for a digital telephone tool that is allowed to connect to a power station that contains support for the 24 hours available. The Zultys MXIE solution was found, allows you to connect remotely to a central office and simulates the connection of a telephone extension that allows you to serve as a receiver of calls to execute telephone calls. The tool gives you the option of associating in different ways, in my administration I execute the tool as: internal associate, so that it associates the numbering keys through the screen and to be able to execute the call through a microphone connected to the PC **What do you dislike about Zultys Integrated Contact Center?** The only error found in the tool is the factor that in opportunities at the time of hibernation the pc hangs the tool or stops connecting through the main ID. However, the tool in its other functions is useful **Recommendations to others considering Zultys Integrated Contact Center:** The tool was determined as a highly recommended percentage for users whose option is to receive calls through this easy-to-use program. **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** It has brought benefits, such as registering at the head office through a digital telephone to take care of telephone service for the convenience of the user through a PC or to manage calls through a call center. Through the tool, even through its functions, it is very useful to park calls or to transfer and hold conferences. Almost the majority of the population of our team uses it in the same way to have the super visor of incoming and outgoing calls. Like to keep track or call statistics ### 11. Experience using the Zultys telephone exchange **Rating:** 4.5/5.0 stars **Reviewed by:** Ernesto S. | Telecommunication engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2019 **What do you like best about Zultys Integrated Contact Center?** Mixi de zultys is a telephone exchange where the IP telephony of the company is configured in which the creation of the users and the extensions are made to make the communications between the extensions. This telephone exchange zultys are implemented in all branches of the company. **What do you dislike about Zultys Integrated Contact Center?** In the years of implementing the central zultys we have not had problems for the implementation and configuration since it is an easy interface to configure, we have not had problems when implementing it or managing it. We are very happy with the functionality of the plant. **Recommendations to others considering Zultys Integrated Contact Center:** It is an excellent tool for IP telephony. **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** With the help of the telephone exchange, all users keep communicating through the extensions with IP telephony ### 12. Mxie is the most compact digital telephone of all the virtual telephony equipment that I have known **Rating:** 4.5/5.0 stars **Reviewed by:** Fabian Q. | I am a fanic customer of forticlient, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2019 **What do you like best about Zultys Integrated Contact Center?** Mxie is the most compact digital telephone of all the virtual telephony equipment that I have known. Thanks to this tool I can carry out the control of every incoming and outgoing call of the company. In the same way in this daily service as this call center. The administrative part which my person counts with a DID number and additionally comes with a master number of a CPA servic **What do you dislike about Zultys Integrated Contact Center?** The only thing I do not want or like about the equipment is that when performing different functions, such as a conference or call transfer, it does not allow to continue working, since the tool hangs. Additionally, it does not show a connection or call error when it is executed, as would a normal desk phone with access to the telephone exchange. Therefore to supervise a call, it would have to be done from the log of the telephone exchange. **Recommendations to others considering Zultys Integrated Contact Center:** I recommend, totally the tool since it allows you to save physical phone costs within the locality for the care of calls **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** It has brought me many benefits such as the specific placement of calls queues by a conglomerate of specific people to the attention of the calls. Additionally, each virtual telephone is essential since customers can see from their monitors which incoming call they can verify and additional they can have recorded under some digital statistics in the portable device ### 13. calls at the hand of your computer **Rating:** 5.0/5.0 stars **Reviewed by:** Harold P. | I am a good operator, thanks to this tool, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2019 **What do you like best about Zultys Integrated Contact Center?** This tool I like because it is literally a phone in the hands of your computer, it is a digitalization of the calls from your telephone exchange. it serves to perform many functions such as a desk or cell phone. It guarantees that you can make calls and receive calls without any problem. Thanks to her I can have knowledge of missed, executed and unattended calls I have had under my profile or extensions failing. I like it for its simplicity and functionality, both at work and personally **What do you dislike about Zultys Integrated Contact Center?** Of this tool, I do not like that it sometimes hangs, because of so many configurations per call queue or some call insistence is completely hanging, therefore, I must fully start the whole tool to synchronize all the work, which this gives me to make the calls. Adiocionalmente the tool as graphical interface, they are not showy, like any other computerized Telephone **Recommendations to others considering Zultys Integrated Contact Center:** I recommend the whole tool if you want to have the MXIE ZULTYS solution in your hands where you work. Thanks to it, the life of the operator is easier **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** The mxie has helped me to have under all the call center where I manage my work, the corresponding work. By which, I can be quiet, after I came to work under unlicensed phones. In any case, the same, serves to carry out transfers of queues of attention calls, such as the call center ### 14. MXIE usage **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Zultys Integrated Contact Center?** easy to use and navigate -makes it easier to reach out to people and get a faster response **What do you dislike about Zultys Integrated Contact Center?** slow to use on VPN or doesn't work well - it hangs or the status does not update **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** internal communication across the company locations - reduces the need to travel or pick up the phone plus easier to respond to. ### 15. Easy when you know how to use it **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2019 **What do you like best about Zultys Integrated Contact Center?** I like how you can see all the calls that have come in and see what is currently parked. **What do you dislike about Zultys Integrated Contact Center?** It is a little difficult to manage the software, even on the computer. I wish it was a little easier to assign calls to people. **Recommendations to others considering Zultys Integrated Contact Center:** Only switch if you have people who are all willing to learn the technology - otherwise you will be stuck with constantly explaining how it works. **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** It is really easy to access and see my voicemail and the calls that have come in. It is much easier than trying to deal with a phone by itself. ### 16. MXIE is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2019 **What do you like best about Zultys Integrated Contact Center?** I enjoy how easy the system is to use. After a brief tutorial you are able to use the system with ease. **What do you dislike about Zultys Integrated Contact Center?** It can be overwhelming at first; however once you understand the system it is such a huge time saver. **Recommendations to others considering Zultys Integrated Contact Center:** Ask for a demonstration; the product speaks for itself! **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** Better use of time management; ease of responding to our clients. ### 17. Works well in place of a physical phone but the interface is terrible. **Rating:** 2.5/5.0 stars **Reviewed by:** Elise C. | Graphic Designer, Luxury Goods & Jewelry, Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2018 **What do you like best about Zultys Integrated Contact Center?** The best thing about MXIE is that I don't have to have a physical phone taking up room on my desk. It works well for taking and transferring calls. I also like the Buddy feature. I'm probably not using it correctly, but I use it to see if my co-workers are busy on the phone with a customer, or if they are away. **What do you dislike about Zultys Integrated Contact Center?** I dislike the interface especially. When I'm on a call and I need to transfer or hang up, it takes me way too long to locate the T or End Call buttons every time. They are each one of the tiniest buttons in the whole app. I would recommend this app 100% if they would do a redesign of the interface to prioritize features that are more important. **Recommendations to others considering Zultys Integrated Contact Center:** This app is functional for what it is, a soft phone that you can use from your desk with a headset. If you are not bothered by a dated interface with poorly placed buttons, it could be perfect for you, depending on the price. I have no idea how much it costs because I use it for work and it was already purchased for me. **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** When dealing with customer support calls, it helps to see the caller ID and the phone number, and also to be able to relate those easily back to the voicemails received. I use this on a daily basis at my job to reference and open tickets in response to voicemails left by customers. ### 18. Communication is easy and never interupted with Mxie **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2018 **What do you like best about Zultys Integrated Contact Center?** I love that it brings the feeling of AIM up to par with current technology. I can call, message and record all of my communication in the background while I work with ease. There is no searching through caller id and pulling emails as it keeps everything nice and chronologically organized. **What do you dislike about Zultys Integrated Contact Center?** I dislike that sometimes I wonder if its running because it isn't always necessarily in your vision but that is more proof to show how great the program is. Even when we wonder about if its running, it always turns out to be so sometimes its so discrete you forget its there. **Recommendations to others considering Zultys Integrated Contact Center:** Just give it a try. You never know until you try and the thing is with mxie is that you will never be disappointed once you give it a shot. **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** Internal communication amongst colleagues as well as recorded external communication. Its great for helping me stay on task and ensuring that I am completing all the goals I have set for myself. ### 19. Best cloud VOIP system I've used to date **Rating:** 4.0/5.0 stars **Reviewed by:** Bob S. | Co-Founder, President, COO, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2018 **What do you like best about Zultys Integrated Contact Center?** Zultys MXIE allows you to take your phone with you everywhere. From a Softphone on your PC or Mac, a Mobile app on the go along with working with hard phones for your office. It is a full featured cloud phone system. **What do you dislike about Zultys Integrated Contact Center?** The software feels a bit outdated than some of the other systems I've used. Thought it does have the features I need. **Recommendations to others considering Zultys Integrated Contact Center:** Compare it with what you currently have and see if it meets your needs. **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** I can manage my phone system without needing much support. And take it with me wherever I go... ### 20. Totally unobtrusive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2018 **What do you like best about Zultys Integrated Contact Center?** I don't need to think about running phone calls as they get put through the queue. The post-call cool down period is also absolutely essential given large call volumes. **What do you dislike about Zultys Integrated Contact Center?** Its a little difficult to get used to in terms of the different windows and fields that are available but this is a minor issue. **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** As mentioned above, the cool-down period is a huge benefit to using MXIE since it gives enough time to finish a task before moving to the next call. ### 21. Very User Friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about Zultys Integrated Contact Center?** It is simple to use. Not too many commands for one to utilize all the software has to offer. **What do you dislike about Zultys Integrated Contact Center?** Not a lot of support from Zultys. I find most of it online. **Recommendations to others considering Zultys Integrated Contact Center:** You do not need telecom certifications for it **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** We are able to use the digital fax it offers. This is saving us money on traditional fax lines. ### 22. Great tool for medium sized businesses! **Rating:** 3.5/5.0 stars **Reviewed by:** Paolo D. | Director of Digital Marketing, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2018 **What do you like best about Zultys Integrated Contact Center?** Screen pops display of incoming caller information. Ability to customize your dashboard. **What do you dislike about Zultys Integrated Contact Center?** Does not currently store/record all calls. It would be nice to pull calls dating back further. **Recommendations to others considering Zultys Integrated Contact Center:** Nothing, overall it's a pretty good system. **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** Directing calls to the right department, keeping track of phone calls & voicemails. ### 23. MXIE Review - Helps get in touch with customers easily **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2018 **What do you like best about Zultys Integrated Contact Center?** That it's easy to connect to my desk phone and LOVE that I can set up a quick shortcut key to make a call from my keyboard. **What do you dislike about Zultys Integrated Contact Center?** It can be a little confusing to set up voicemail rules from MXIE, but other than that N/A **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** Super friendly features for everyday phone use, easy to track voicemails and total calls. The chat feature makes it easy to discuss things that pop up when on a call with a customer. ### 24. MXIE Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2018 **What do you like best about Zultys Integrated Contact Center?** I LOVE that MXIE has Instant Messaging with other users within the company. **What do you dislike about Zultys Integrated Contact Center?** I really dislike how quirky it is...it could be our phone systems but we experience a lot of dropped calls and I know we were looking to use another system because of it. **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** WE use MXIE for our outbound/inbound calls ### 25. Phone calls log **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2018 **What do you like best about Zultys Integrated Contact Center?** I like that I’m able to to back and look at all the calls, incoming as well as going . **What do you dislike about Zultys Integrated Contact Center?** I don’t think there is anything I dislike about this app. **Recommendations to others considering Zultys Integrated Contact Center:** It is really good software, I had never had issues with it **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** Sometimes we have old stablished pt’s with an old tel # in their chart, this serves as form of color ID to verified new telephone # ### 26. 'Meh' IP PBX System **Rating:** 3.5/5.0 stars **Reviewed by:** Roman U. | Internal Technical Project Manager, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2018 **What do you like best about Zultys Integrated Contact Center?** Relatively easy to administer, and reliability always seemed to be very stable and consistent. **What do you dislike about Zultys Integrated Contact Center?** Not much with regards to extra features. **Recommendations to others considering Zultys Integrated Contact Center:** Find another telephony solution. You'll happier doing so. **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** Low cost telephony. ### 27. MXIE for VOIP **Rating:** 4.0/5.0 stars **Reviewed by:** Bill L. | Network Engineer, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2017 **What do you like best about Zultys Integrated Contact Center?** The instant messaging and the way we can forward to a mobile phone **What do you dislike about Zultys Integrated Contact Center?** I wish we could save the instant messages to a log to review if needed **Recommendations to others considering Zultys Integrated Contact Center:** None, really, perhaps look for a reseller that you like working with. **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** We upgraded our old analog phone to a VOIP system, MXIE was part of the package. ### 28. Pretty easy **Rating:** 4.0/5.0 stars **Reviewed by:** Kelsey H. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about Zultys Integrated Contact Center?** Able to quickly find and call colleagues **What do you dislike about Zultys Integrated Contact Center?** Difficult to reset buddies when there is change in staff **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** Never have to remember extensions to different people or clinics. easy to IM as well ### 29. so so **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2017 **What do you like best about Zultys Integrated Contact Center?** i can listen to voice mails over the phone or on PC **What do you dislike about Zultys Integrated Contact Center?** It just doesn't seem that easy to use, on the phone. Cannot do anything other than check voicemails **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** I do not think it is as good as our old system, just seems tedious and confusing ### 30. Zultys Assessment **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2017 **What do you like best about Zultys Integrated Contact Center?** Phone fairly easy to navigate, needs time stamp on incoming calls **What do you dislike about Zultys Integrated Contact Center?** No time date stamp on calls coming in from the outside or in-house. **What problems is Zultys Integrated Contact Center solving and how is that benefiting you?** Don't know, just a user. ## Zultys Integrated Contact Center Discussions - [What is Zultys Integrated Contact Center used for?](https://www.g2.com/discussions/what-is-zultys-integrated-contact-center-used-for) - [View Zultys Integrated Contact Center pricing details and edition comparison](https://www.g2.com/products/zultys-integrated-contact-center/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-15+05%3A05%3A45+-0500&secure%5Bsession_id%5D=a09818b6-4382-41cc-9b85-f6d8ea5dbcf1&secure%5Btoken%5D=e9cd6940b58c8a7edbf1f380a8bdd787606c74ea7e391cfab97913c40fc27e29&format=llm_user) ## Zultys Integrated Contact Center Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards ## Top Zultys Integrated Contact Center Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,549 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,580 reviews)