Yousef M.
YM
Yousef M.
Technical Consultant
Mid-Market (51-1000 emp.)
"Zero Trust Security, Effortless Deployment"
4.5/5
What do you like best about Zscaler Zero Trust Cloud?

I like Zscaler Zero Trust Cloud for its granular access controls and easy cloud deployment, which really streamline our IT operations. The comprehensive visibility into user traffic from a single dashboard makes tracking potential threats fast and efficient. The initial setup was very smooth and seamless; integrating with our identity provider was quick, allowing for fast deployment across user endpoints. It eliminates VPN latency, connection drops, and security risks associated with legacy remote access tools. Review collected by and hosted on G2.com.

What do you dislike about Zscaler Zero Trust Cloud?

I find that the endpoint agent occasionally requires updates or troubleshooting on specific user devices when a network switch occurs. Review collected by and hosted on G2.com.

Vytas J.
VJ
Vytas J.
Field CTO – Cybersecurity
Information Technology and Services
Enterprise (> 1000 emp.)
"Consistent Zero Trust Access Without VPNs—Stronger Security and Better User Experience"
4/5
What do you like best about Zscaler Zero Trust Cloud?

it delivers consistent zero trust access without relying on traditional VPNs, improving both security and the user experience. It's especially valuable for enforcing identity-based access, reducing the attack surface, and providing centralized visibility and policy enforcement across remote users, cloud applications, and hybrid environment Review collected by and hosted on G2.com.

What do you dislike about Zscaler Zero Trust Cloud?

policy configuration and troubleshooting can become complex, especially in large enterprise environments with many applications and exceptions. We've also seen occasional latency and application compatibility issues during onboarding, and diagnosing whether an issue is with Zscaler, the network, or the application can take more time than expected. Review collected by and hosted on G2.com.

Raisa  F.
RF
Raisa F.
Payout Support
Financial Services
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Seamless Work From Anywhere with Strong Identity-Based App Protection"
5/5
What do you like best about Zscaler Zero Trust Cloud?

It provides direct access to apps based on identity and policy, rather than network location, and it delivers strong, stable protection. There’s no need for VPN infrastructure, firewalls, or MPLS, and it makes it easy to work seamlessly from anywhere. Review collected by and hosted on G2.com.

What do you dislike about Zscaler Zero Trust Cloud?

SSL inspection can add noticeable latency and sometimes causes blocking that’s difficult to pinpoint and troubleshoot. I’ve also heard from small businesses that the cost can be high, which may be a concern depending on budget. Review collected by and hosted on G2.com.

Rupakula R.
RR
Rupakula R.
Systems Manager
Computer Software
Mid-Market (51-1000 emp.)
"A Practical Platform for Secure Remote Accessnd Detailed Reporting"
4/5
What do you like best about Zscaler Zero Trust Cloud?

The platform offers a practical way to manage secure access for distributed teams. I especially like the centralized policy management, detailed reporting, and the flexibility to support users across different locations without depending on legacy network designs. Review collected by and hosted on G2.com.

What do you dislike about Zscaler Zero Trust Cloud?

Most of my experience has been positive, but some advanced configuration options are not immediately intuitive for first-time users. A more guided setup experience would be beneficial. Review collected by and hosted on G2.com.

Jithin J.
JJ
Jithin J.
It officer
Enterprise (> 1000 emp.)
"Intuitive UI, Seamless Integrations, and Strong Zero Trust Security"
5/5
What do you like best about Zscaler Zero Trust Cloud?

Zscaler Zero Trust Cloud offers an intuitive UI/UX, seamless integrations, strong performance, responsive support, and valuable AI-powered insights. While pricing is on the higher side, the overall security and user experience make it worth the investment Review collected by and hosted on G2.com.

What do you dislike about Zscaler Zero Trust Cloud?

The pricing can be relatively expensive for smaller organizations, and the initial setup and policy configuration have a learning curve. Occasionally, troubleshooting connectivity issues requires deeper expertise. While the UI is generally good, some advanced settings could be more intuitive and easier to navigate. Review collected by and hosted on G2.com.

valeria m.
VM
valeria m.
Account Executive
Small-Business (50 or fewer emp.)
"Secure, Seamless VPN-Free Access with Scalable Zero Trust and Strong Visibility"
5/5
What do you like best about Zscaler Zero Trust Cloud?

What I like best about Zscaler Zero Trust Cloud is its ability to provide secure, seamless access to applications without relying on traditional VPNs. Its cloud-native Zero Trust architecture improves security by continuously verifying users and devices while delivering excellent performance. I also appreciate its ease of scalability, centralized policy management, and strong visibility into user activity and potential threats. Review collected by and hosted on G2.com.

What do you dislike about Zscaler Zero Trust Cloud?

The initial setup and policy management can be complex, and troubleshooting may require specialized expertise. The platform also has a learning curve, and the licensing cost may be high for smaller organizations. Review collected by and hosted on G2.com.

Vivek G.
VG
Vivek G.
Team lead-Managed Services
Mid-Market (51-1000 emp.)
"Reliable Zero Trust Security"
4.5/5
What do you like best about Zscaler Zero Trust Cloud?

What I like best about Zscaler Zero Trust Cloud is how it provides secure access without relying on a traditional VPN. It is easy to manage, scales well, and helps protect users and applications while maintaining a smooth experience. Review collected by and hosted on G2.com.

What do you dislike about Zscaler Zero Trust Cloud?

Somewhat difficult to manage too many portals. Need an unfied approach Review collected by and hosted on G2.com.

Elliott R.
ER
Elliott R.
IT Support Technician
Mid-Market (51-1000 emp.)
"Zscaler Zero Trust Cloud Replaces Legacy VPNs and Shrinks the Attack Surface"
4/5
What do you like best about Zscaler Zero Trust Cloud?

Users consistently highlight the Zscaler Zero Trust Cloud (part of the Zero Trust Exchange) for eliminating the need for legacy VPNs and shrinking the attack surface. By keeping applications completely hidden behind the cloud, it prevents lateral movement and allows inside-out, direct-to-app connections. Review collected by and hosted on G2.com.

What do you dislike about Zscaler Zero Trust Cloud?

Users frequently report that Zscaler Zero Trust Cloud suffers from bandwidth bottlenecks during heavy traffic inspection, a complex, steep learning curve for initial setup, and limited reporting capabilities. Additionally, some administrators find its shared cloud infrastructure can lead to latency. Review collected by and hosted on G2.com.

DH
Darren H.
Risk Manager
Mid-Market (51-1000 emp.)
"Streamlined Security with Zero Reauthentication Hassles"
5/5
What do you like best about Zscaler Zero Trust Cloud?

I like that as an end user, I don't have to re-authenticate all the time, which saves me time and prevents complaints from other end users. It helps us by allowing us to remove Cisco Umbrella and fine-tune our security stack. The initial setup was really straightforward. Review collected by and hosted on G2.com.

What do you dislike about Zscaler Zero Trust Cloud?

Right now we are having an issue with licensing look ups for one of our primary software solutions. We are currently working with the vendor and Zscaler to remediate the issue. Review collected by and hosted on G2.com.

Brajesh  G.
BG
Brajesh G.
Senior Technical Lead
Enterprise (> 1000 emp.)
"Secure Remote Access Made Easy"
4.5/5
What do you like best about Zscaler Zero Trust Cloud?

It provides secure access to applications from anywhere, strengthens security without relying on a traditional VPN, and remains straightforward to manage. Review collected by and hosted on G2.com.

What do you dislike about Zscaler Zero Trust Cloud?

The initial setup can feel a bit complicated, and troubleshooting sometimes takes longer than I’d like. Review collected by and hosted on G2.com.