Zoovu Reviews & Product Details

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Zoovu Overview

What is Zoovu?

Zoovu is the ultimate AI-driven conversational search platform helping customers find the things they’re looking for by having a conversation. We turn every search into a conversation that leads to a fruitful shopping experience for the customer, the brand, and the retailer! Our AI-driven search platform interacts with millions of consumers, collecting hundreds of millions of data points every day. This stream of customer data combined with zoovu’s machine learning algorithms helps digital commerce professionals optimize and personalize each customer interaction through a series of questions and answers that lead them to confident purchasing decisions. Zoovu clients see a 211% uplift in conversion and a 47% average order value uplift. More than 2,500 brands and retailers use Zoovu to have conversations that convert including Amazon, Coty, Whirlpool and Canon. Zoovu operates worldwide in 500+ product categories, across all languages. See more at: www.zoovu.com

Zoovu Details
Website
Discussions
Zoovu Community
Languages Supported
German, English, French, Italian, Polish, Russian, Spanish
Product Description

Zoovu is jam-packed with features and includes everything you need to build and manage interactive digital assistants.


Seller Details
Seller
Zoovu
Company Website
Year Founded
2006
HQ Location
Boston, MA
Twitter
@Zoovu
1,515 Twitter followers
LinkedIn® Page
www.linkedin.com
177 employees on LinkedIn®
Description

Zoovu is the AI driven conversational search SaaS platform for e-commerce. We help brands and retailers deliver contextually relevant conversations just like your best store associate would. Our conversational AI platform delivers digital assistants across all channels and the entire customer lifecycle including evaluation, purchase decision and post-purchase.

Whether it is through product finders, next-generation chat bots, social media or intelligent search bars, Zoovu delivers contextual and conversational experiences that convert.

More than 2,500 brands and retailers use Zoovu to help shoppers find and buy the right product, including Amazon, P&G, Whirlpool and Microsoft. Zoovu operates worldwide in 500+ product categories, across all languages.


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Zoovu Reviews

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Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Great start, really helpful support, easy to set up Review collected by and hosted on G2.com.

What do you dislike?

After 3 months my stats were decent, the sales team wanted to charge triple just to use it. Locked out of my account. I can understand charging more for more features but its just a quiz and the more you pay the less you get Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Fair pricing

Better communication

More transparency Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customers get personal recommendations Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I like the simplicity and ease of use interface in creating workflows. The pre-made template were also great help. My account manager was very helpful throughout the entire process and it made everything easier for me to create the workflow. Review collected by and hosted on G2.com.

What do you dislike?

Creating the data to make the results work for my industry was a bit of work, but after we figured it out. it was showing promising results. A bit of a learning curve in how the system works and its rules but after you understand it, it was easy. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ability to give the correct sizing for our customers and to recommend the correct product. The benefits for our consumer is they are recommended products that fit to their measurements. Review collected by and hosted on G2.com.

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Head of Digital
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Zoovu's platform is so easy to use and is very user friendly. In addition, the team at zoovu is very helpful and has optimized our assistant in ways that we didn't even think of. Overall its been a great experience for us. Review collected by and hosted on G2.com.

What do you dislike?

The service is a bit pricey for a 'quiz' on our website. We are, however, excited to see how this affects conversion rates. Excited too about the analytics we will collect. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The Zoovu Assistant is a great tool for e-commerce companies to collect data and help increase conversion rates. If you are looking for an easy to use, self-setup platform, this is it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Using a robust assistant on our website will give us many insights into our customers. Also, the assistant will help push our users into finding the right products for them, which is helpful with a large catalog. Should help increase our conversion rates! Review collected by and hosted on G2.com.

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Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The ease of creating an assistant, mapping attributes from our store into Zoovu was pretty easy and self-explanatory. When you have the assistant ready you can add images which your client see to help with making the right choice, the employee Robert was a great help from design till publishing it on our website! Review collected by and hosted on G2.com.

What do you dislike?

Great people, great tool, great idea, sorry no dislikes for now :-) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for a tool that guide your visitors online with a questionary to help your customer to find the proper product on your website or guide them through a serie of questions to select the proper form on your website ( in case you have hundreds of online forms ;-)) really great tool! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Using the tool it helps visitors to select the proper camera for their needs, indoor / outdoor, wifi or not, with a few clicks the visitor becomes a customer :-) Review collected by and hosted on G2.com.

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Section manager, Digital transformation and CX design
Telecommunications
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Zoovu creates an easy-going environment for a non-tech-savy user which helps him to select high-end telco services without scaring him away.

Great communication with employees of Zoovu help development of advisors fun and easy job. Very competent designers and technical advisors give great support and with professional approach, as if every project is most important. Review collected by and hosted on G2.com.

What do you dislike?

That they are in Poland, and we have to make video conferences. If it's closer located, on-site workshops would make procest develop even faster. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great support, getting deep dive in every services, from telco to home appliances. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have a package of telco services for SOHO/SME customers. This is highly customizable package where customer can easily lose himself. With 6 easy questions our Digital BizPaket adviser gives a good overall picture of customer's needs, creates initial offer and creates leads for our Sales dpt. Review collected by and hosted on G2.com.

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Director of Customer Service and Digitial Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Team took an approach with us that was down the path of 'how can we make that work?' instead of searching for ways to tell us it couldn't be done - this was refreshing AND really helped us to make our advisor something that we are very proud of. Review collected by and hosted on G2.com.

What do you dislike?

Dislike is strong - But it would be better if we could meet with them face to face or if they were local to Los Angeles because some of the visual elements that we were discussing stem from being in our stores and feeling how we do things - vs. what can be seen on the web or even described over a call. Not a huge negative - but I had to answer the question :> Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The sales and implementation teams were amazing to work with. These people get it and are only driven by our successful use of their offering. The people were all and are all great to work with! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We had a unique situation in that we were trying to recreate something that exists with a lot of technology in our stores - and make it a path to e-commerce on our website AND give customers a 'head start' on selecting the right products in our stores. We have found much more people than we anticipated are going through the advisor and guests are coming into our stores with some really good knowledge. Review collected by and hosted on G2.com.

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co-founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Zoovu's team has been incredible. We've asked for quite a bit of customization and the team has delivered quickly and thoughtfully. The platform is also very intuitive and easy to use once you get the hang of it. Review collected by and hosted on G2.com.

What do you dislike?

Zoovu hasn't had as many e-commerce integrations as we would have liked but as I mentioned above, the team has been very receptive and responsive to helping us implement what we need. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Zoovu is automating a manual process for us, saving a ton of time and effort on the part of our team. Our customers are very excited about our upcoming launch! Review collected by and hosted on G2.com.

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Technical Program Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The Zoovu assistant is very easy to use and is extremely user friendly. Also the customer support has been very helpful, overall working with zoovu has been a positive experience for us. Review collected by and hosted on G2.com.

What do you dislike?

Cannot remove images from image library and it is sometimes hard to find specific configuration setting between Settings tab, Appearance and Results pages. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Zoovu is going to make it easier for customers to find the tile they need for their projects. Review collected by and hosted on G2.com.

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Finance Specialist
Construction
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

What I like the most is that it is a very versatile tool because it serves many tasks and performs them with the same level of capacity of any other focused on one. their sales attendance is fantastic and their recommendations in the marketing sector are invaluable. Review collected by and hosted on G2.com.

What do you dislike?

An inconvenience can be the price, it could be a little more economical because it is at the level of the most famous programs in the market for this sector. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend testing this program for its great performance in the face of any imposed task, it is very versatile and detrata its value in positive results for the company. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has been an unimaginable help, we have increased productivity thanks to its sales tips and the focus on our social media campaigns has been much more impactful thanks to its recommended strategies. Review collected by and hosted on G2.com.

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Jaime de Bruin - Marketing Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Being able to reach our customers on a more personal level, and providing them with an experience that doesn't feel like it's forced or robotic. Review collected by and hosted on G2.com.

What do you dislike?

In the past we've had challenges making updates to the tool in a timely manner - it seems like the combination of changes on our side, and with the new Zoovu dashboard, we'll be able to make edits on the fly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The whole reason for this tool is to give control back to the consumer - you'll see better results if you let that happen and don't try to adjust the selectors to better fit your business needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We sell a product that is very technical and can be very daunting for someone who doesn't speak the lingo, especially considering the price points. We've been able to target a specific bucket of "middle-ground" users who know they want to upgrade their camera and are interested in learning about what we have to offer, but aren't yet at the point where they can find things on their own. Review collected by and hosted on G2.com.

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Marketing
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

A nice and innovative way in guiding our customers to their perfect products. Review collected by and hosted on G2.com.

What do you dislike?

Missing some features, like removing images from your library, the image library is now kinda cluttered.

Some themes have more options than other themes.

Multilanguage is done via a properties file, which I think is hard to understand for people without IT knowledge. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helping customers find the perfect product. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Easy for non-developers to set-up and get ready for simple implementation Review collected by and hosted on G2.com.

What do you dislike?

Some features weren't instantly available from day 1, but the support has been excellent and have quickly worked to provide solutions where possible.

Documentation could be a little more explanatory Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Zoovu has allowed us to implement search tools without having to source or commit to complex development resource. Review collected by and hosted on G2.com.

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UE
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Customization, new reporting features, opportunity to syndicate to retailers. Customer Success support is great. Very responsive and helpful in making good business decisions Review collected by and hosted on G2.com.

What do you dislike?

Currently, inconsistent reporting, inability to make quick changes, lack of visibility into data. Many of this looks like it will be changed with the more user-friendly interface. It will be great to be able to see more real time data of how the recommendation engine is performing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Create a roadmap and timeline to make changes base don performance and always be testing new questions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helping customers choose the best option for them based on their needs and use cases. Review collected by and hosted on G2.com.

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VD
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Easy to configure and maintain. Great interface with good overview. Review collected by and hosted on G2.com.

What do you dislike?

Northing :) It´s fits us perfect. No wories. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our customers are consumers with little knowledge about how to select the right product to solve their problem. Review collected by and hosted on G2.com.

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UC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Zoovu enables consumers to engage and find the right product for them, cutting through the many SKUs. It enables us to differentiate our on site experience vs. other ecommerce sellers. Review collected by and hosted on G2.com.

What do you dislike?

The interface and back end has been difficult to work with, though this is being improved and we are looking to get on the new platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helping consumers find the right mixer for them. Better engagement has resulted. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

they have a great tool as well as great customer service - their team is very helpful in guiding you through the process and helping with best practices Review collected by and hosted on G2.com.

What do you dislike?

we didnt set up tracking properly in terms of conversions - i wish we looked at that earlier Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

we are solving the issue of customers not knowing which products are right for them Review collected by and hosted on G2.com.

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CM
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Zoovu helps the customers for conversational marketing and digital world to help more better Review collected by and hosted on G2.com.

What do you dislike?

Customer support is a bit late to connect Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Digitalization of the markets Review collected by and hosted on G2.com.

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Do you work for Zoovu?