--- title: GTM Workspace - Powered by ZoomInfo Reviews meta_title: 'GTM Workspace - Powered by ZoomInfo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 9110 reviews by the users' company size, role or industry to find out how GTM Workspace - Powered by ZoomInfo works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 9110 scale: '5' date_modified: '2026-08-14' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # GTM Workspace - Powered by ZoomInfo Reviews **Vendor:** ZoomInfo **Category:** [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence) **Average Rating:** 4.5/5.0 **Total Reviews:** 9,110 ## About GTM Workspace - Powered by ZoomInfo Note: GTM Workspace is the upgraded version of ZoomInfo Sales and ZoomInfo Copilot. GTM Workspace is a unified sales execution platform that empowers account executives and account managers to run their entire book of business from a single workspace. By bringing together CRM data, ZoomInfo intelligence, engagement history, and buying signals into one consolidated view, GTM Workspace eliminates the constant context-switching that prevents sellers from doing their best work. At the core of GTM Workspace is an AI assistant that understands the full context of a rep's territory - their accounts, open opportunities, past conversations, and real-time signals - enabling natural language commands that drive real action. Sellers can instantly prepare for meetings, monitor account health, prioritize pipeline, and identify the best prospects to pursue, all without leaving a single interface. GTM Workspace integrates directly with Salesforce, maintaining bidirectional, real-time sync so CRM data stays current automatically. Flexible, spreadsheet-style Views allow reps to slice and analyze their accounts, contacts, leads, and opportunities exactly the way they work - with ZoomInfo firmographic, technographic, and intent data enriched directly alongside CRM fields. Purpose-built for the way modern sales teams operate, GTM Workspace requires no training, no agent building, and no engineering projects. It works immediately out of the box, delivering day-one value on top of the data foundation teams already rely on. The result: sellers spend less time stitching together information across disconnected tools and more time doing what they do best - building relationships and closing deals. ## GTM Workspace - Powered by ZoomInfo Pros & Cons **What users like:** - Users value the **robust and accurate contact database** of GTM Workspace, enhancing their outbound prospecting efforts. (413 reviews) - Users find **GTM Workspace easy to use** , enabling smooth data export and effective lead nurturing with intuitive functionality. (403 reviews) - Users value the **data accuracy** of GTM Workspace, enabling effective sales intelligence and better prospecting success. (384 reviews) - Users love the **AI features** of GTM Workspace, enhancing their prospecting efficiency and conversion rates significantly. (334 reviews) - Users value the **easy access to relevant contacts and companies** , streamlining prospecting and enhancing lead nurturing efforts. (324 reviews) - Users value the **effective lead generation** capabilities of GTM Workspace, significantly boosting their sales and prospecting efficiency. (321 reviews) - Accuracy of Information (301 reviews) - Accurate Data (274 reviews) - Accuracy (252 reviews) - Integrations (197 reviews) **What users dislike:** - Users note the **inaccurate data** can hinder effectiveness, impacting contact success and overall user experience. (232 reviews) - Users face challenges with **outdated data** , such as inaccurate email addresses and job titles, hindering effective outreach. (232 reviews) - Users report **outdated contacts** causing complications, with issues in synchronizing accurate information from integrations. (215 reviews) - Users experience **data inaccuracy** issues, with outdated information and difficulties in searching and integrating with other systems. (188 reviews) - Users frequently deal with **outdated information** , including poor email addresses and inaccurate job titles, complicating their workflow. (172 reviews) - Inaccuracy (158 reviews) - Inaccurate Information (142 reviews) - Data Accuracy (112 reviews) - Incorrect Information (109 reviews) - Missing Information (100 reviews) ## GTM Workspace - Powered by ZoomInfo Reviews ### 1. FALSE INFO - MISLEADING **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** NOTHING - conceptually, i appreciate what their intent is, but my experience has been anything but positive. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Zoominfo gathered my phone number and is now curating a false account and selling that information without doing any diligence. I am receiving calls on a daily basis asking me about different businesses with which I have no affiliation. I do not know how they sourced my full name and contact information, but I DO NOT trust them as a viable source. Clearly, they are misleading customers and providing fraudulent information. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** nothing. They have only made my life more difficult. ### 2. There is no accurate contact in the EU, literally! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The idea they are selling is great, that you will have all the contact and intent data, and your sales team will be so happy... in our case, I liked creating workflows with the intent data and automate all the stuff in Salesforce. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** the contact data accuracy is almost never correct in the EU, our EMEA sales team has literally stopped using Zoominfo after seeing no added value! also, their sales team is so aggressive! the only calls you can be having with their CSMs is when they try selling you new stuff - but when you need actual help, they get back to you a week later and your problem is obviously never solved! also they don't seem to be fully GDPR compliant, and they cannot give you how they found the contact details of a person in terms of the GDPR perspective **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** the sales team can see our TAM easily, and find the relevant people ### 3. Inaccuracy of Database **Rating:** 0.5/5.0 stars **Reviewed by:** SE C. | Client Solution Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Nothing that interest me to continue using their service **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Contacts are not updated, and many bounced emails can cause the domain to become spamming. The link of from the contact to Linkedin some are linked to incorrect contact name, and the profile of the contact is not as per the right job title. We use it for Asia and most of them will be in Singapore but after using it for a few months we notice their contacts are not up to date. I contacted them for a refund and they claim their database deliverable rate 75% but I only can say is 50%, and it doesn't worth the dollars you pay for it. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** As of now i compare it with their competitors, and they are also the same but Zoom info charges more than the rest of the competitors and with the 50% failure rate, i do not think it is worth using it. ### 4. I will never do business with ZI again! Shady auto-renewal...Customer-centricity at its WORST **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Decent contact info for US-based accounts **What do you dislike about GTM Workspace - Powered by ZoomInfo?** I have never written such a POOR review for ANY company. This is the worst experience I've ever had with a supplier, by a long way. All they care is about ARR! They couldn't care about you as a customer. In our case, we wanted to cancel our subscription since our business model had changed. We were reaching the end of a 3-year contract, with auto-renewal. We began to discuss renewal 10 weeks before the contract ended, but by the time we informed them that we no longer needed their services (about 4 weeks before the contract end), they told us that our contract auto-renewal had already kicked in...and that there was nothing that they could do - even though there were still a few weeks left on our contract!! They didn't care that we didn't need their services any longer. That their software would be "sitting on the shelf", and that we would be paying 10s of thousands of dollars for software that we would never use. The only thing that they could do was to renew for one year (instead of 3). Ridiculous. Talk about a company that DOESN'T CARE ABOUT ITS CUSTOMERS. I shall never do business with ZoomInfo again. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Not solving any problem for us, since we no longer need the software (due to a business model change). **Official Response from Brendan Welch:** > Hi there, We are very sorry to hear about your current contract situation and would be happy to jump on a call and review your current contract place and answer any specific questions you have. We are always looking to see if we can better align your subscription with your team's growth goals and go to market motions. Please reach out to my email brendan.welch@zoominfo.com to have a call setup. Brendan Welch, Customer Advocacy Team ### 5. Inaccurate data and false claims **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The interface and the demo was compelling **What do you dislike about GTM Workspace - Powered by ZoomInfo?** The support is painful. There is no feedback when you constantly correct incorrect information. ZoomInfo claims to integrate with other CRMs but in reality, they only test with Salesforce. When there is a problem or functionality does not work they cannot resolve or fix the problem and when values are invalid, they cannot update their integration to make it work. The inaccuracy in the data is consistent and the lack of follow-up is appalling. There is a constant focus on attempting to upsell and create some additional value but the intent topics are pretty much useless and misleading. They are now constantly attempting to promote SalesOS and workflows as well as automation. I can speak from our own experiences that they do not use any such tools or are more likely that such tools or automation are completely flawed. There is no follow-up or attempt to address dissatisfaction or poor quality of data and incorrect references. They did not even have our own info in their system and corrected it after we pointed that out. In other words, they did not use their won information to manage leads or opportunities! Do not waste your time or money! **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Save your time and money, and find something else. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** We wanted to validate and verify leads and create new leads, but the info is dated and incorrect and the references to accurate account info are in most cases merged incorrectly for unrelated accounts. The solution works for a short demo but otherwise, it is flawed and the support is very very disappointing. **Official Response from Brendan Welch:** > Hi there, We would love to connect with you to help resolve the issues mentioned in your review but because it was left anonymously we are not able to reach out directly. If you'd be open to connecting with our leadership team to talk through your experience, send me a note at brendan.welch@zoominfo.com and I will get that set up. Brendan Welch, Customer Advocacy Team ### 6. Terrible Auto-Renewal Policy, automatic 10% increase **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Doesn't matter, they would not let us cancel our auto-renew so I have nothing good to say **What do you dislike about GTM Workspace - Powered by ZoomInfo?** In our contract it stated a 60 days auto renewal date, which I expected to be notified at such time. I was not notified in time, I was notified 30 days before the renewal date. Also buried was a link to their terms and conditions which stated an automatic 10% increase in the renewal. Very disappointed they would not let us cancel. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Don't sign up. I never leave reviews but I truly feel that they took advantage of our small company. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** We didn't really use it. We wanted to cancel. **Official Response from Brendan Welch:** > Hi there, We would be happy to jump on a call and review your current contract place and answer any specific questions you have. We are always looking to see if we can better align your subscription with your team's growth goals and go to market motions. Please reach out to my email brendan.welch@zoominfo.com to have a call setup. Brendan Welch, Customer Advocacy Team ### 7. Shady Business Practices - Watch for Auto Renewal Clause! **Rating:** 0.0/5.0 stars **Reviewed by:** Emily R. | Business Development Team Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Provided some information on certain contacts but was overall cumbersome to use and data uploads were next to impossible to execute properly. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Auto renewal with no notification ahead of time. Zero flexibility on cancelation, only offered to "do all we can to ensure you see return on investment in 2022-2023" - They certainly didn't do that in 2021 so I certainly don't expect them to in 2022. The only time I ever received communication from them was when they wanted to help me with a data load that would allow them to charge me even more money. Otherwise completely unresponsive, unhelpful, and a complete scam and waste of money. Horrible overall experience and shady practices all around. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Used for lead generation but was overall useless and time wasting, along with a complete waste of money. ### 8. Data Not Always the Best + Dubious Business Practices **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The data offered from the tool worked well enough for our organization. It wasn't always accurate, but it was fairly decent. We used the tool for data enrichment as well as prospecting. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** * The data wasn't always accurate * The billing was not always transparent when it came to credits, what was charged (and how much was charged) * ZoomInfo data outside the US is terrible - with the amazing algorithms they brag about, I'm not sure how they aren't able to get accurate data worldwide unless the reports of their illegal acquisition of their data are true * ZoomInfo has no qualms with just shutting down your subscription if / when they feel like it - a different part of their organization saw us as competitive (who they acquired via an acquisition). Even though we had paid for a full year of service, they decided to just shut down our account and deactivate everything without warning You should view a company with business practices like this very suspiciously. We thought we were "special", but after talking with other companies, they have experienced similar dubious ZoomInfo business practices. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** The tool was able to find some updated data as well as some new prospects. However, it is very US centric and not at all a complete solution. Unfortunately, you will need to buy other tools as ZoomInfo offers an incomplete tool. We are suddenly no longer customers with ZoomInfo unilaterally and suddenly initiating an early termination - they do not care how they sever the relationship or contract or what impact it may have on their reputation. **Official Response from Brendan Welch:** > Hi there, We would be happy to jump on a call and review your current contract place and answer any specific questions you have. We are always looking to see if we can better align your subscription with your team's growth goals and go to market motions. Please reach out to brendan.welch@zoominfo.com if you would like to have a call set up. Brendan Welch, Customer Advocacy Team ### 9. Confusing UI and out of date data **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Our customer success person is very responsive and very helpful. I like the ability to export into SalesLoft, but the process of exporting is cumbersome. If you don't resolve the duplicates quickly, the batch job times out, and you have to start over again. (So helpful) **What do you dislike about GTM Workspace - Powered by ZoomInfo?** The UI is very confusing. The data in some cases, is over eight months out of date compared to what is on Linkedin for the same contact, and the LinkedIn profile link is in the Zoominfo record, so it's readily available for a refresh. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** ZoomInfo is providing a contact source for campaigns. **Official Response from Brendan Welch:** > Hi there, We are always looking to better understand our customer's experiences and would love for an opportunity to get your feedback. Would you be open to meeting with someone from our UI design team to share your insights and challenges further? If so, please reach out and I will coordinate that meeting. My email is brendan.welch@zoominfo.com. ### 10. Terrible Customer Service and overall experience, when my contract is up I am going to a competitor. **Rating:** 0.0/5.0 stars **Reviewed by:** Brady G. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Nothing, it's been very clear that a small 2 seat account isn't a priority for anyone at Zoominfo. The frustration started a while ago when I purchased engage there was no onboarding effort from their end and then after I signed a new contract they are acting like the payment terms I agreed to arent able to be honored from their end. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Onboarding for Engage is piss poor and it's taking 6 weeks+ to get the terms I agreed upon figured out. If you are a smaller start-up they won't care about you and put you on the back burner. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Don't do it, go check out a competitor like Slintel or something. You will also likely find a better price and hopefully better customer service. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** I can get a contact of a prospect that I need, never been too impressed with the platform though, I am excited when my contract is up to move to a competitor who might prioritize their customers like an actual valuable customer. ### 11. Terrible service and fraud - be careful when signing with Zoominfo **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** They seemed to be professional until the auto-renewal process **What do you dislike about GTM Workspace - Powered by ZoomInfo?** We had a 3-year contract with them. Started to negotiate the new contract 3 months before the old contract was up. Negotiations lasted over 2 months and in the end, when we decided to move to another company, they unlawfully told us we have already surpassed the auto-renewal date and that the contract will be renewed for 3 years. Nothing we can do about it. BE CAREFUL and don't sign a contract with them. and if you decided to sign with them, remove the auto-renewal clause from the contract before signing. Very bad customer experience, very unpleasant, their customers don't matter to them, they are only interested in the money. Very bad reputation. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** They are unlawful, misleading, fraudent **Official Response from Brendan Welch:** > Hi there, We would be happy to jump on a call and review your current contract place and answer any specific questions you have. We are always looking to see if we can better align your subscription with your team's growth goals and go to market motions. If you would like to have a call setup to address your current situation, please reach out to my email brendan.welch@zoominfo.com. Brendan Welch, Customer Advocacy Team ### 12. Oversold & Under Delivered - WARNING! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** It's honestly hard to find something that was beneficial from the product. The whole experience was dishonest from the beginning. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** I was essentially lied to. I was told ZoomInfo was a solution for building lists for my small marketing agency. I trusted the sales rep adn got burned. I spent months working with their client success reps and none of them could find a use case. Even though the ZoomInfo team agrees that there is no value for us, they are binding us to a year-long contract. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** I attempted to build lists for Chiropractors. The data was so bad it was hard to believe. Out of 700 contacts, around 40% of the data was inaccurate. **Official Response from Caitlin Coen:** > Hi there, we would love to connect with you to help resolve the issues mentioned in your review but because it was left anonymously we are not able to reach out directly. If you'd be open to connecting with our leadership team to talk through your experience, send me a note at caitlin.coen@zoominfo.com and I will get that set up. ### 13. terrible terrible **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** easy to use and good information most of the time **What do you dislike about GTM Workspace - Powered by ZoomInfo?** some info is innacurate mostly regarding company size from what I have seen **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** helping show me info on companies ### 14. Underhanded Sales tactics **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** It does what it's supposed to do. I have nothing else to add. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Their sales reps do NOT reach out prior to the renewal clause kicking in, REMEMBER THAT. it is just piss poor customer service, I work in SaaS too and we would never allow the shit they allow when it comes to taking advantage of busy clients' schedules. So when you do reach out, you better be DAMN clear about what you need and want for the next renewal with a very clear "without those terms being met, consider this my legal notice of cancelation", doesn't matter if you want to cancel- that just keeps the door open, because you talking to them about the needs they aren't meeting does NOT count as a formal notice in their eyes. In our case, we talked to them prior to the renewal clause kicking in, the sales person was not clear with our contact here about next steps, and they were not even a little understanding to the miscommunication what-so-ever. Their sales team is sneaky. Not a fan. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Nothing 40 other tools cant take care of, Slintel is just as good. ### 15. Stay away from Zoominfo. Shady contract lock-in clauses and unethical practices **Rating:** 0.0/5.0 stars **Reviewed by:** Julio C. | Partner & Director of Professional Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The platform provides good data for the US and Canada. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Unethical business practices like I have never seen before in an attempt to lock you in their contract forever. First of all, their account executive sold us the "full version" of Zoominfo only for us to realize that it was missing all European data and forced us to pay an additional US$ 7,000 for it. The data for Europe is not even good; we got almost no return on the expensive investment we made on the platform, so our sales team decided not to renew. However, Zoominfo's contract is shady and sneaks in a tiny auto-renew clause in the contract; you won't hear from them again after you sign up until the moment your "opt-out window" for the contract expires. We've tried to cancel our contract with a 45 days notice, but they claim it's not possible and we must renew another year because the notice is 60 days (uncommon in the SaaS industry). Their reps harass you, calling five times a day to force the renew and threatening with legal action and debt collectors. We are a company based in Europe, and the European Union considers this practice "unfair contract terms" and such lock-in clauses cannot be enforced as they do in the US, but still Zoominfo keeps sending constant legal threats and harasses our sales reps and calls the office all the time with more threats. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Stay from Zoominfo. They will sneak in clauses in the contract to ensure you can never leave without renewing a contract you don't want. There are better alternatives out there, such as Apollo, Lusha, and others. I would never recommend doing any business with Zoominfo. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** We tried to use Zoominfo as part of an outbound strategy, but the data for Europe is not good and we want to cancel it. The data for US and Canada is better, but not great to actually justify their prices. ### 16. Be careful!! ZoomInfo - Not sufficiently generating contact details for US, EMEA, APAC **Rating:** 0.0/5.0 stars **Reviewed by:** Tural M. | SDR Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Only good side is you see the list of companies in regions but you cannot do anything with the list **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Not a prospecting good Phone numbers, emails 30% correct for US EMEA, APAC - not generating any personal phone numbers, company emails Not a good prospecting tool Everyone use ZI but only for 2-3 month testing No customer care, support department Contract locked-in - no one helps you to terminate afterwards **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Dont buy it please!! Go for any other tools.. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Prospecting - US, EMEA, APAC No benefits at all - all information are slightly correct (25%-30%) ### 17. Shady Business Practices, made up data, fake reviews **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Their sales and marketing efforts are A1, it's fortunate for them, but very damaging for their clients, as they feast on Small to medium businesses that are trying to make an honest living, and keeping people employed in these tough times. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** The data backing the interface is completely useless, we sent marketing campaigns after campaigns with a fraction of success as compared to other tools such as Lusha on the market. On top of which when we decided not to renew, the customer success advisor promised a well-designed campaign to help us realise the ROI, just to delay us from sending the cancellation in writing. As anyone can imagine, the campaign was never executed as the moment we went out of 60-day renewal notice, the communication broke, unless we were contacted by the account manager two weeks before renewal to discuss a new plan, which we kindly rejected. Now we have their accounts payable all over us threatening us with outside collections company and legal action. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** We wasted a total of $12000 with ZoomInfo with 0 ROI and a third party collections team harassing us as the cherry on top. ### 18. Unethical Renewal and Cancellation Policy, abuse of Washing State law. **Rating:** 0.0/5.0 stars **Reviewed by:** Jared P. | Director of Sales and Operations (Principle), Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** We did appreciate accessible email formats but by the time you find a contact that has valid info they'll already have been hit up with dozens of emails and calls from competitors. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Horrible support, horrible subscription policies. Sales reps are condescending and you cannot reach support or negotiations. Good luck ever speaking with a person. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Take into consideration poor support, contact saturation from competition and automatic contract renewal which is a component of WA state law (and not many others) before choosing this product. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Original was working in ZoomInfo to find and utilize additional contacts, companies and for revenue modeling. The benefits though are negligible, information is mostly public and contacts are farmed by everyone. ### 19. ZoomInfo is the worst business investment I have ever made. Google search is better. **Rating:** 0.0/5.0 stars **Reviewed by:** Jonathan B. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The website/app is easy to navigate, but that's the only redeeming thing I have to say. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** ZoomInfo is horrible. Not only can you easily google search nearly all of this information, but their customer service is atrocious and underhanded. As others have noted, they sneak an autorenewal clause. Our company was a struggling startup during Covid, and they refused to let us out of the contract because we missed the warning by a few days. I have never seen another business behave so unethically and cold hearted. I could not recommend any more strongly that you avoid this company. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Run! **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** None! We have only lost money and become increasingly frustrated. It has nearly crippled out startup. I will be happy to share my experience with anyone considering an investment into this horrible company. **Official Response from Colbie Blaisdell:** > Hi Jonathan, We are very sorry to hear that your experiences with ZoomInfo have not met your expectations. We take this very seriously and would like to speak with you more about your feedback. Please email me at colbie.blaisdell@zoominfo.com. Once again, thank you for voicing your feedback and we hope we get the chance to provide you with a better experience in the future. Thank you, Colbie Blaisdell, ZoomInfo Product Advocacy Team ### 20. Awful/shady sales practices! Beware!! An expensive mistake **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Nothing, even for the price negotiation. Their official price was 15k $ for 5k credits, i negotiated 6k for 10k credit and thought i had a very good deal while a friend of mine told me he got 15k credits for 5k. So they are basically charging you as much as they can. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** They forced us into renewing even tho we replied that we are not interested to the email sent by them 2 days after the cut off date (58 days instead of 60 days) for the auto renewal. So now they are forcing us to pay for a service we dont use and we replied the the email they sent us after the auto renewal, that we are not intrested in renewing. This is how they are showing that customer dont churn, by forcing them into a renewal. It is the worst service we ever got. We had some issues with ither vendors about renewal and the all got cancel or even refunded (kudos to outreach for example) In addition to this I made a deep research on all the tools that are similar since i will never continue to use a product that is treating is customer that way even tho they firced us in renewing. In my research i checked for , slintel, lusha, uplead, salesintel and apollo.io I can tell you that they all were better pricing and service than zoominfo and the clear winner was Apollo.io They have an outreach platform, tones of contacts information, great integration with linkeding and salesnav Any other solution is better than Zoominfo **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** For prospecting, i used all the tools in the market and zoominfo has no real benefit. They just have a brand and a lot of marketing money. Their product and customer service was the worst! ### 21. Shadiest business practices I have experienced in B2B. **Rating:** 0.0/5.0 stars **Reviewed by:** Steve W. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Onboarding was easy, it is a SaaS product. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** We contacted customer service 45 days in advance to cancel and were served with the "gotcha" of a 60 day out buried in a link from the original contract. Several attempts to work with their teams were stonewalled - they just pointed to the contract and said "you should've read it, it's your own fault." As a 20 person startup, I am surprised we even gave 45 days notice. I have never heard of another software company with a 60 day out, nor have I dealt with a business that actually held us to an additional 13.5 months of payment due to a contract. It's insane. The fact that they are willing to burn bridges just for a one year subscription shows their lack of faith in the usefulness of their own product. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** We were looking for sales lead generation. The cost was prohibitively high and the success rate in finding decision makers was low for our business. ### 22. Horrible product and interface - wrong numbers and emails everywhere **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** It is helpful to find contact information (the few times when they actually have correct information listed).. I also like when it randomly logs me out 5 times a day or when their horribly annoying extension pops up whenever I highlight any text.. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Everything about this platform is subpar - not sure how this company still is in business. They often don't have a single phone number or email for entire companies. When they do have a prospect's phone and email address, it's often the wrong number or the wrong email... I couldn't dislike a product more than this one - they also charge an incredibly high rate. Save your money and use a cheaper alternative. They also have horrible customer service and a horrible user interface. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Using ZoomInfo has benefited me in one way, I know that I will never purchase another ZoomInfo license again and will ensure that every company I go to in the future doesn't use it. **Official Response from Caitlin Coen:** > Hi there, I apologize for any problems you've run into with our products. We'd love for an opportunity to help resolve these issues. Would you be open to a quick conversation with our Product leadership? They are eager to learn about your experience and chat through ways we can help improve your experience. If so, please reach out to me and I will coordinate the call. My email is caitlin.coen@zoominfo.com. ### 23. Terrible shakedown. **Rating:** 0.0/5.0 stars **Reviewed by:** David P. | V, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** These guys provide aan okay service but when you go to cancel they bully you into auto-renewing the contract. Run away. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** They are bullies and they try to manipulate you into an auto-renewing contract. They threaten litigation, terrible, terrible experience. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Run away quickly- these guys are con artists. DO NOT SIGN ANYTHING> **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** This is a shakedown- run away as quickly as possible. ### 24. BUYER BEWARE! DO NOT DO BUSINESS WITH THIS COMPANY **Rating:** 0.0/5.0 stars **Reviewed by:** David A. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Nothing, this product was misrepresented by the sales staff as having a specialized audience when in fact, it did not have the audience. After several attempts to rectify the matter they notify us that we have no right to cancel the agreement even though they do not have the data requested. BUYER BEWARE **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Before you sign a contract with ZoomInfo, be very careful. You will need to ensure your outline the contact information data you are looking for in detail within the contract as if you do not; their contract is so general they will not honor what their salesperson and leadership misrepresent about their available data. I had a particular audience. In my correspondence with the sales team, they informed me they had my audience and even told me they could easily create a solid list of 35K contacts. Upon executing the contract, I found out that they do not have the audience I was promised. I was introduced to a third-party audience provider; told they would be able to provide me with my audience and that they would soon be a part of ZoomInfo so their credits would apply. Shortly after that, the ZoomInfo team notified me they would not apply for the credits and that even though they DO NOT have the audience, the sales team told me they did but that I could not terminate my contract. I could use the 35K credits towards any other audience. Regardless that I only entered an agreement with them for that specific contract. DO NOT DO BUSINESS WITH THIS COMPANY - FRAUD **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Do not consider this product if you have a specialized audience. They have general audience data only. It is also essential to know that the Sales Team will say anything to close the deal, even promised data not available on their platform. When you try to resolve the issue, their legal department will tell you they have other data you can use, regardless of what your documented purpose for purchase was. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** They have created more problems for me over the contract period and are causing me to spend more time and money to get the correct audience information they promised. DO NOT DO BUSSINESS W/ ZOOM INFO ### 25. not up to date and phone numbers are just office directories and the emails are unverified **Rating:** 0.0/5.0 stars **Reviewed by:** Austin R. | Recruiting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I like the simplicity of the UI - it's really easy to navigate even if you have no prior experience or knowledge of the platform. They organize the info in a way that you dont notice how every single number is the same directory line **What do you dislike about GTM Workspace - Powered by ZoomInfo?** i really disliked the quality of information on zoominfo... it really did not have any QA on the emails to verify if they were valid or not and it would not have correct titles. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** if the price is right it might be worth it, but i dont know what the new generation of products look like.. i tried to sign up once upon a time at my current company but it had way too many steps and I was not going to be utilizing it that much. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** they were for sales / lead generation. I would have to collect phone numbers of prospective clients and cold call them. Most of the time it was a dial by name directory. ### 26. Run Away As Fast As You Can **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I did not like one thing about using Engage **What do you dislike about GTM Workspace - Powered by ZoomInfo?** ZoomInfo Engage has single handily been the worst sales tool I've ever used. The system is so buggy and honestly causes more issues than it solves. It feels as if ZoomInfo knew they needed a product like Engage and put pieced something together so their sales team could say that they had a solution. There is a reason why their sales team utilizes a competitor and not their own tool **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Do yourself a favor and buy Outreach or another tool **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Automating sales outreach but we switched off Engage as fast as possible **Official Response from Brendan Welch:** > Hi There, I apologize for the frustrations you've had with our integrations. We are always looking to better understand our customer's experiences and would love for an opportunity to get your feedback. Would you be open to meeting with our Product leadership to share your insights and challenges? If so, please reach out and I will coordinate that meeting. My email is brendan.welch@zoominfo.com. ### 27. SOULESS COMPANY CARES ABOUT BOTTOM LINE AND NOTHING ELSE **Rating:** 0.0/5.0 stars **Reviewed by:** Neal F. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The quality of their contacts is fine. But their customer service is appalling. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** ZERO STARS Zoominfo bakes in an autorenewal clause that they bury in their 12-page agreement. If you do not cancel your subscription via email 1 month before your contract is set to renew, they auto-renew it. If you would like to cancel your subscription, even a few days later, they sick their lawyers on you. If you do not pay, they sell your contract to a collections agency—absolutely soulless people. They are a GARBAGE company with an OVERVALUED product. I recommend any other company: Apollo, Uplead, D&B Hoovers **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Steer away from this company. They will nickel and dime you at every turn. They do not care about you or your organization. They care about one thing, their bottom line. I suggest going with any of their competitors in this space unless you'd like to be tricked into a contract you cannot get out of and then have a collections agency and team of corporate lawyers sent after you. Run. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Fine customer contact info, terrible customer relations, and they strong-arm you with their legal team if you ever want to terminate your contract. ### 28. Garbage Software **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Integrations exist... they are just slow and unreliable. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** The integrations are buggy and break. The widgets for Chrome may as well not exist. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** There really is no better way... maybe only cold call folks that actually provide you with their information manually instead of obtaining it through sources that profit off of privacy? **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Not that it's resulted in any sales, but the Intent signals feature is at least very interesting. **Official Response from Caitlin Coen:** > Hi There, I apologize for the frustrations you've had with our integrations. We are always looking to better understand our customer's experiences and would love for an opportunity to get your feedback. Would you be open to meeting with our Product leadership to share your insights and challenges? If so, please reach out and I will coordinate that meeting. My email is caitlin.coen@zoominfo.com. ### 29. If you like extortion this company is for You!! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** There was not much upside. See my review below. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** We were sent a renewal contract. I told the person who sent me the renewal contract at that time we would not be renewing. They told me in fact I had already auto renewed and had missed my 60 day deadline. This was definitely around 45 to 50 days before the contract was up. But I was never told about a renewal date or that I needed to meet this date. Here in Colorado we are protected from these type of things. When I tried to tell the rep that he said I was not protected and I had to renew I had no choice and if I wanted he would give me a discount for my services if I didn't complain. This is classic extortion. I would expect so much better from a company in the year 2021. I can't imagine a company is more interested in auto renewals and fighting the fact then having happy customers who would like to renew because their product was so amazing. Furthermore the customer service rep I talk to was threatening I thought this was because I was a woman, and maybe it was. But so many of the reviews spark a very similar thread here. I'm not sure how this is legal or ethical and how her company could even still be in business is at practice this type of business. Help! **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Not much **Official Response from Colbie Blaisdell:** > Hello, Thank you for your review and feedback. We are very sorry to hear that your expectations of ZoomInfo have not been met. We value what you have to share and take this very seriously. Please email me at colbie.blaisdell@zoominfo.com so that I can connect you with your customer success team and we can figure out how to move forward here positively. Looking forward to hearing from you soon. Thank you, Colbie Blaisdell, ZoomInfo Product Advocacy Team ### 30. Fraudulent Renewal Practices **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Absolutely nothing at all. The data isn't very good and the support teams aren't supportive at all. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** ZoomInfo sucks. Apollo.io or Seamless.ai has far more accurate leads, plus better customer service. Zoominfo also has an auto-renewal scheme that is fraudulent and deceptive, where their sales team reaches out to you about renewal after you've technically already renwed without knowing. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** None ### 31. ZoomInfo is not the overpriced tool with poor outcomes **Rating:** 1.0/5.0 stars **Reviewed by:** Anthony Z. | Vice President Of Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Excellent communication until they sell your their service Custom pricing based on your needs **What do you dislike about GTM Workspace - Powered by ZoomInfo?** needed to pay extra taxes because their juridical body is based in Delaware, so I've paid an extra 1.5k for 6 months **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Take a look at the competitors. the data is not valid always, updates are not done until you do the changes manually **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Searching for relevant clients feature is not that correct and there's a lot of data which is invalid ### 32. Completely un-customer focussed company, poor product **Rating:** 0.0/5.0 stars **Reviewed by:** Steve F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Sometimes, the emails they give don't bounce. Not often though. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Most of their "intelligent" targeting is completely the wrong people, and those people are often not at their jobs anymore. Lots of bounces. Plus they insist on a 60 day notice to cancel (buried deep in their terms). give a mere 45 days and you are on the hook for another year of software that adds no value. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Look for a company that values their customers. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Targeted marketing to a niche is the problem. No benefits from using Zoominfo. ### 33. Buyer beware- deceptive billing practices **Rating:** 0.0/5.0 stars **Reviewed by:** Kurt W. | Vice President Of Business Development, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The sales pitch was good- everything after that was disappointing **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Be aware that buried deep in the terms is a auto renewal clause that will keep you on the software and not allow for a fair cancelation **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Buyer beware **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Bad user interface- poor customer service, expensive and deceptive practices ### 34. Unethical Company that uses "GOTCHA" Business Practices to Lock Customers in Unknowingly **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The integration with Salesforce is convenient. Though pretty much all of the data is irrelevant. The emails and phone numbers are all outdated and it has me, personally, listed still at a company I haven't worked at in a long time. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** BEWARE: ZoomInfo does not communicate this, but has buried into their contracts an auto-renewal clause that triggers 60-days BEFORE your annual contract ends. So, if you notify them 1-59 days before your contract is scheduled to end that you are wanting to cancel your upcoming contract renewal then it won't matter. You will be locked into the next year even though you provided them notice you were looking to cancel. This is a testament to the quality of data they provide. If they have to build "gotcha" clauses like this into their contract and then heavily enforce it, it shows how much faith they themselve have in the quality of their product. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Cold calling is dead. Your potential customers do not want to be interrupted by you. I would recommend you dedicate resources more toward creating lists and a loyal following of your brand versus cold calling and emailing like what ZoomInfo provides. You will be much better served in the longrun. **Official Response from Colbie Blaisdell:** > Hello, Thank you for your review and feedback. We are very sorry to hear that your expectations of ZoomInfo have not been met. We value what you have to share and take this very seriously. Please email me at colbie.blaisdell@zoominfo.com so that I can connect you with your customer success team and we can figure out how to move forward here positively. Looking forward to hearing from you soon. Thank you, Colbie Blaisdell, ZoomInfo Product Advocacy Team ### 35. Found ZoomInfo to be inaccurate outdated information **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I did not like anything about ZoomInfo, none of the information was correct or helpful in any way. It was all outdated and took me more time to find the correct info once I realized what they had was wrong. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** I did not like that the info in ZoomInfo was completely inaccurate, outdated, and not even fully filled out. I wasted so much time calling places that told me that person left the organization years ago. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** I have not seen any benefits. I was trying to solve the problem of not having the correct leads for cold calling, but it did not solve my problem at all, it made it worse. ### 36. Not a happy zoominfo customer. The contract can't expire fast enough. Run, don't walk. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I like the ability to add contacts from Linkedin to my CRM, but that is all I like about this platform. I dislike 90% of Zoominfo. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** The software is built like a deck of cards and is constantly experiencing bugs and issues. It gets worse every time they add a new feature. At this point, Zoominfo has become like many other sales solutions, bloated and overpriced. Their customer success is pushy to the point of spammy but at the same time not effective at all, which is hard to do. When the pages load as you navigate through zoominfo, they prioritize the load speed of their constant adds and upsells over the actual info you want to see and my team and I have not found their data to be anywhere as clean as they promise. Best part? Good luck ever getting out of your contract. It's clear that the legal team deals with a lot of people not happy with the platform and they are quick to dismiss your desire to cancel. Proceed with caution with this company. I'd recommend looking at any of the numerous other companies providing the core functions of this platform for a fraction of the cost. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Look at any other platform. Do not purchase zoominfo. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** I was just looking for clean contact data, that is the only piece of the zoominfo toolset I needed. That is what they were built around. It is clear that that is the forgotten part at this point. **Official Response from Colbie Blaisdell:** > Hello, Thank you for your feedback. We are very sorry to hear that your experiences with ZoomInfo did not meet your expectations. We value your feedback and have a lot we could share with you. If you could email me at colbie.blaisdell@zoominfo.com we would love to discuss the pain points you mentioned and come to an agreed solution. Looking forward to hearing from you soon. Thank you, Colbie Blaisdell, ZoomInfo Product Advocacy Team ### 37. Not intuitive or reliable **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Being able to see when people click on a link is helpful, especially when you can tell they forwarded it within their organization. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** It is not intuitive or easy to use. I've had issues prescheduling emails within the salesflow feature. It also has sent out duplicate emails to contacts without me touching the system. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** We dont have an email marketing tool so this has helped with mass communications, but not much else. I try not to use it because I find it unreliable. ### 38. Non existent customer support - no response ever **Rating:** 0.0/5.0 stars **Reviewed by:** Siddharth M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I guess it gives lead information and contact info **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Very poor customer support. Send emails after emails but no one responds **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Getting prospect contact data ### 39. Expensive and evasive **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I still haven't received the support I need to scrub my existing data against the list I have prepared. It's been over 5 days that I have been asking for guidance. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** The total lack of support and the disconnect between their sales agents when I was signing up. I've spent over $10,000 and have been asking for support and received nothing but promises of a call back, contact numbers, and unreturned emails. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** More marketing contacts, if and when Zoominfo gets around to help me. **Official Response from Colbie Blaisdell:** > Hello, Thank you for your review and feedback. We are so sorry to hear that your expectations with ZoomInfo haven't been met and the needed customer support has not been where it should be. Please reach out to me at colbie.blaisdell@zoominfo.com so that I can personally get you in contact with your Customer Success team asap. We would love the chance to continue serving you and get this sorted out. I look forward to hearing from you! Thank you, Colbie Blaisdell, ZoomInfo Product Advocacy Team ### 40. Great if you want to clients to leave and your business to start looking at Bankruptcy **Rating:** 0.0/5.0 stars **Reviewed by:** Austin M. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Absolutely nothing. The first lists I pulled got me and my clients nowhere. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Everything. Their only concern is that you pay on time. They have cost me countless hours of time and money. Guess I will lose more than just clients when all this is over. If you are looking at them, my suggestion RUN. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Solving nothing, but man, they are great at creating problems. ### 41. Overpriced Solution **Rating:** 0.0/5.0 stars **Reviewed by:** Nathan A. | Director of Inside Sales/Sales Enablement/Sales Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** ZoomInfo has access to a large database of contacts. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** More expensive than other solutions that provide more value for far less money. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Due to its expensive model, it provides limited value to a limited number of users beyond immediate contact/account data retrieval. ### 42. Immoral business practices, consistent product outages **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Anyone scaling up a sales team with outbound lead generation will benefit from contact database tools,given the data provided aligns with their ideal customer persona. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Product downtime- multiple system outages that lasted weeks. Often times we would go a full week without hearing from our Account Manager or the support team when going through these. Immoral account management and renewal practices-The team re-wrote contract terms by removing the terms from our contract, placing them on online terms and conditions, and not notifying us of the revisions. Lack of data in public sector. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Lead generation. Contact database was not appropriate for our Sector, vendor was unable to support our problems. **Official Response from Colbie Blaisdell:** > Hello, Thank you for your feedback on ZoomInfo. We are very saddened to hear about your negative experience and apologize for any inconvenience. We value your feedback and have a lot we could share with you. If you could email me at colbie.blaisdell@zoominfo.com we would love to discuss the pain points you mentioned and come to an agreed solution. Looking forward to hearing from you soon. Thank you, Colbie Blaisdell, ZoomInfo Product Advocacy Team ### 43. Not worth it **Rating:** 0.5/5.0 stars **Reviewed by:** Matt D. | Founder & CTO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Not much. I wish I could write more, but I am at a loss for words when looking for what I like about it. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** It is hard to decide between the support or the product. Both are inadequate, especially considering the steep price point. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** We had hoped to get good data for prospecting. ### 44. Total Rip Off - products available for 1/10th the cost of Zoominfo!! **Rating:** 0.0/5.0 stars **Reviewed by:** Spandana N. | Co-Founder, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** None, all its features are available with any other competitor **What do you dislike about GTM Workspace - Powered by ZoomInfo?** The price, the yearly contracts, there is literally nothing new and this product does only lists so you are stuck finding other outreach tools anyway **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Don't purchase this terrible product **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** I needed contact lists, Zoominfo provides that at 10X the cost of its competitors, I wish I had done my research before I purchased their only annual plan **Official Response from Colbie Blaisdell:** > Hi Spandana, We appreciate your feedback and are very sorry to hear of your concerns. I have gone ahead and contacted your Account Manager who will be reaching out ASAP to go over your pain points further. Please let us know how else we can better suit you and your teams needs. Thank you, Colbie Blaisdell, Product Advocacy Team ### 45. Shocking Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** stephen m. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Some of the data is useful. Need to choose contact accuracy score of around 90 **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Specifically requested European data which we got but the Intent package is only for the USA. Was not told this despite making it quite clear multiple times that we need European data only. Can't get a response from Zoominfo either from our account manager or their customer support line. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Don't bother. The cost is very high for what you get. Chances are you'll be mis-sold at some by them. Customer service is shocking **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Specifically requested European data which we got but the Intent package is only for the USA. Was not told this despite making it quite clear multiple times that we need European data only. Can't get a response from Zoominfo either from our account manager or their customer support line. **Official Response from Colbie Blaisdell:** > Hi Stephen, Thank you for your review and feedback. We are very sorry to hear that your expectations of ZoomInfo have not been met. We have gone ahead and contacted your Account Manager and ZoomInfo team directly and you should hear from them as soon as possible. Please let me know if there is anything more we can assist you with. Thank you, Colbie Blaisdell, ZoomInfo Customer Advocacy Team ### 46. Glorified phone book with an untrustworthy team **Rating:** 0.0/5.0 stars **Reviewed by:** Holden L. | Growth Marketing Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2020 **What do you like best about GTM Workspace - Powered by ZoomInfo?** If you are in desperate need of contacts and don't care whether they want to talk to you, ZoomInfo is your software. The scoop information can occasionally be useful. The search module is easy to use **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Contacts -- especially international contacts -- are often outdated, tied to a HQ phone number or completely hostile to outreach. Buyer Intent module is moderately useful for 30,000 foot view, but they can't recommend specific contacts for outreach and just pull their best guess. Decentralized management is idiotic--you can't manage credits centrally as an admin, each user has a monthly limit and your company loses those credits if everyone doesn't hit their limit. Also holding exports hostage for seats (you need to exchange user seats for additional export credits) is downright ridiculous. Essentially they offer a variety of features then make it as difficult as possible for you to get full benefit from them. The CRM integration is an absolute joke--get ready for endless csvs. Finally, beware they have a two month notice requirement in contracts that they are oh-so-comfortable letting slide right by if it means they get a deal. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** There are other, better tools available run by more respectable companies. Avoid ZI at all costs. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** When you need contacts you can get contacts. Cursory buyer intent data helps target companies in middle of purchase exploration. **Official Response from Colbie Blaisdell:** > Hi Holden, Thank you for your feedback. I am very sorry to hear that your experiences with ZoomInfo did not meet your expectations. I have contacted your Account Manager and Customer Success Manager who will be reaching out today to address your concerns mentioned. Once again, thank you for voicing your feedback. We hope that we can provide you with some best practices so that you can fully utilize all we have to offer. Please let me know if there is anything else I can do for you. Thank you, Colbie Blaisdell, ZoomInfo Customer Marketing Team ### 47. False Information Used **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I dont like this site at all. Do not trust. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** I looked myself up to only notice all false infomation about my business, location and other info. I have never signed up for this. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Double check the info you used. Majority of the information is false. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** I can not contact anyone which is why I am writing a review on false information. I do not recommend using ZoomInfo. ### 48. Raised their prices because they "added new functionality", but key functionality is lacking. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** -Good for doing mass exports, phone numbers and e-mails and generally accurate -Some great customizable search features -Company demographics and data is accurate **What do you dislike about GTM Workspace - Powered by ZoomInfo?** -Prices were raised recently because of "all the new features and data added", but new features are half-baked and data is increasingly innacurate -The technographics are complete garbage. DiscoverOrg and Datanyze used to have fairly accurate technology data, but they acquired a bunch of sales intelligence providers and merged into one massive entity where they essentially threw the kitchen sink of any data they could possibly find into company technographics and now it's complete garbage. If we try to target a company using a specific piece of technology, that information is 10% accurate at best. We'be had to pay extra money for lists from other vendors to fix this. -The integration feature with vendors like SFDC and Outreach.io is half-baked. Essential fields like work number and direct numer can't be added properly without breaking. SFDC leads often fail to upload altogether. -Prospect titles are often innacurate. -Slow pace to catch up to updating prospects. -Intent data we were sold on is useless. -Your account manager and customer success manager will be switched several times a year, don't get used to any lasting relationships. -After they acquired Datanyze, they removed key features like scraping for website technology and company job postings... rendering it completely inert. They basically just acquired it to burn it down so they wouldn't have to compete with them. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Vet the market for every other sales intelligence provier, hopefully a disruptor will emerge to build a similar product but one that actually works as advertised. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** We're getting more problems then we're actually solving. SDR organizations need a list provider and sales intelligence tool. Because ZoomInfo/DiscoverOrg gobbled up all their competitors, they now operate like a typical monopoly - acquiring vendors without linking them together holistically and throwing spaghetti at the wall to see what will stick in order to upsell to their existing customer base. **Official Response from Colbie Blaisdell:** > Hello, Thank you for your feedback on ZoomInfo. We value your feedback and have a lot we could share with you. We are continuously working on improving our product everyday to better fit the needs of our customers, like yourself. If you are up for it, our VP of Product would love to discuss the pain points that you mentioned in your review to learn more about how we can better serve our customers to provide the best experience possible. Please email me at colbie.blaisdell@zoominfo.com. I look forward to hearing from you. Thank you, Colbie Blaisdell, ZoomInfo Customer Advocacy Team ### 49. Extension is great but outdated info **Rating:** 0.0/5.0 stars **Reviewed by:** Ami T. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The ease of the extension but that is the only good thing about it. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Inaccurate and outdated info - very frustrating to add someone and then check LI and find out they have been gone for years **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Because of the extension it is very accessible and easy to use quickly but because it is outdated I cannot rely on that info **Official Response from Colbie Blaisdell:** > Hi Ami, We are very sorry to hear about your negative experience with us. We value your feedback and have a lot we could share with you about our data accuracy. Currently we have 95M+ Company Profiles, 63M+ Direct Dials, 100M+ Direct Emails, 4.3M+ C-Level Contacts, and we are constantly growing daily. Our platform employs automated machine learning to constantly scan corporate websites, news articles, SEC filings, job postings and other sources for information along with our massive growing network of voluntary contributors to update information about companies and contacts. The contacts and companies are updated as soon we get new information that can be validated for accuracy. We are continuously working on improving our product everyday to better fit the needs of our customers, like yourself. We are always open to hearing more from our customers on ways we can better suit them. If you are up for it, our Product team would love to speak with you. Please email me at colbie.blaisdell@zoominfo.com. I look forward to hearing from you. Thank you, Colbie Blaisdell, ZoomInfo Customer Advocacy Team ### 50. Engage disappointment. Not ready for prime time **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** That is it fully integrated w/ Zoominfo and salesforce and I'm not moving prospect data from system to system. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** So. freaking. buggy. Literally, I'm utterly disappointed in how immature this product is. Considering what they have done w/ Zoominfo and all they have to do is copy any of the top 5 sales enablement tools, Engage is a huge miss. It's like we're the first users. Customer support team is very responsive, but there seems to be one engineer assigned to this product. Giving it 30 more days and then will be moving to Outreach unless things improve. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Not moving data from one system to another. Benefits are unrealized as I'm so unproductive with all the bugs b/t Zoominfo and Engage. Their ReachOut extension is super slow and buggy. **Official Response from Colbie Blaisdell:** > Hello, Thank you for your feedback on ZoomInfo Engage. We are saddened to hear that your experience with Engage has not met your expectations. We value your feedback and have a lot we could share with you. We are continuously working on improving our product everyday to better fit the needs of our customers, like yourself. If you are up for it, our product team would love to discuss the pain points that you mentioned in your review to learn more about how we can better serve our customers to provide the best experience possible. Please email me at colbie.blaisdell@zoominfo.com. I look forward to hearing from you. Thank you, Colbie Blaisdell, ZoomInfo Customer Advocacy Team ## GTM Workspace - Powered by ZoomInfo Discussions - [Sneaky auto-renewal clause in ZoomInfo contract](https://www.g2.com/discussions/sneaky-auto-renewal-clause-in-zoominfo-contract) - 2 comments, 4 upvotes - [Who are ZoomInfo's top 3 competitors?](https://www.g2.com/discussions/who-are-zoominfo-s-top-3-competitors) - 4 comments, 2 upvotes - [Help me, how to submit my company?](https://www.g2.com/discussions/help-me-how-to-submit-my-company) - 1 comment, 1 upvote - [How sales org can benefit by using ZoomInfo web-sights functionality ?](https://www.g2.com/discussions/how-sales-org-can-benefit-by-using-zoominfo-web-sights-functionality) - 1 comment, 1 upvote - [How does ZoomInfo SalesOS empower sales teams to achieve better results through data-driven insights?](https://www.g2.com/discussions/how-does-zoominfo-salesos-empower-sales-teams-to-achieve-better-results-through-data-driven-insights) - 3 comments, 1 upvote - [View GTM Workspace - Powered by ZoomInfo pricing details and edition comparison](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews?filters%5Bnps_score%5D=1&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+15%3A56%3A25+-0500&secure%5Bsession_id%5D=817697a5-b23d-4125-b463-4e99d3c30711&secure%5Btoken%5D=4adb5fb07c41bdaeda872fda1240bebf95cc7dde8329dc88a6c6c4442b6fc2b6&format=llm_user) ## GTM Workspace - Powered by ZoomInfo Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Athean](https://www.g2.com/products/athean-athean/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Chrome Enterprise](https://www.g2.com/products/chrome-enterprise/reviews) - [Chrome OS](https://www.g2.com/products/chrome-os/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - 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[Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Surfe](https://www.g2.com/products/surfe/reviews) - [Vanillasoft](https://www.g2.com/products/vanillasoft/reviews) - [Vidyard](https://www.g2.com/products/vidyard/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) ## GTM Workspace - Powered by ZoomInfo Features **Additional Functionality** - Calendar Sync - CRM - Conversation Intelligence - Lead Qualification - Strategic Planning - Customizable Reports - Visual Analytics - Customer Profiles - Activity Tracking - Alerts/Notifications - Contact Database - Lead Scoring - Data Import/Export - Data Cleansing - Prospecting Tools - Sentiment Analysis - Multi-Channel Data Collection - AI Copilot - Dashboard Creation - Engagement Tracking - Generative AI - Lead Generation - Interaction Tracking - Predictive Analytics - Customizable Templates - Collaboration Tools - For Sales Teams/Organizations **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Data Availability** - Contact Data Availability - Company Data Availability - Industry Research Availability - Technographic Data Availability **Lead Intelligence** - Market Insights - Account-level Insights - Lead Analysis **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Data Availability** - Contact Data Availability - Account Data Availability - Offline Data - Real-Time Data - Intent Data **Lead Intelligence** - Lead Validation - Lead Enrichment - Lead Quality - Lead Analysis - Browser Extension **Lead Monitoring** - Features - Performance - Identification - Lead Capture **Data collection** - Natural Language Processing (NLP) - Data Sources - Custom Research Sources - Lead Enrichment - Advanced Data Collection **Generative AI** - AI Text Generation - AI Text-to-Speech - Generative AI **Agentic AI - Lead Mining** - Cross-system Integration - Proactive Assistance **Agentic AI - Visitor Identification** - Cross-system Integration - Third-Party Integrations - Social Media Integration **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Marketing Account Intelligence** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Additional Functionality** - Conversion Rate Optimization - SEO Management - Drag & Drop - Visual Analytics - API - Surveys & Feedback - Data Import/Export - Reporting & Statistics - Real-Time Reporting - Customizable Templates - Real-Time Data - A/B Testing - Screen Activity Recording - Site Search Tracking - Trend Analysis - Visitor Tracking - Customer Segmentation - Engagement Tracking - Activity Tracking - Sales Trend Analysis - Funnel Analysis - Widgets - Alerts/Escalation - Real-Time Analytics - Heatmaps - Search/Filter - Conversion Tracking - Reporting/Analytics - Referral Tracking - Real-Time Monitoring - Generative AI - Data Visualization - Behavior Tracking - Keyword Tracking - Pageview Tracking - Customizable Reports - Charting - Visualization - Activity Dashboard - Real-Time Notifications - Access Controls/Permissions - Time on Site Tracking - Web Traffic Reporting - Monitoring - Tagging - Dashboard Creation - Campaign Management - Campaign Analytics - Customizable Branding - Alerts/Notifications - User Interaction Tracking - AI Copilot - Customer Journey Mapping - Goal Setting/Tracking - Multiple Site Management - Website Analytics **Data Accuracy** - Contact Data Accuracy - Company Data Accuracy - Technographic Data Accuracy **Lead Intelligence** - Market Insights - Account-level Insights - Lead Analysis **Lead Management** - Segmentation - Predictive Scoring - Account Identification **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Agent Tools** - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Platform Additional Functionality** - Third-Party Integrations - Topic Customization - Natural Language Processing (NLP) - Alerts - Real-time Intent **Data Capture** - Mobile - Websites - Social Media - Data **Segment Trending** - Web - Social - Benchmarks - Finance **Agentic AI - Lead Intelligence** - Cross-system Integration **Agentic AI - Email Verification** - Decision Making **Additional Functionality** - Email Management - CRM - Fraud Detection - Data Verification - Lead Management - Contact Database - Spam Detection - A/B Testing - Email Distribution - Disposable Email Detection - Activity Dashboard - Unsubscribe Database - Syntax Check - AI Copilot - Data Import/Export - Spam Analysis - Subscription Management - Campaign Segmentation - Secure Data Storage - Third-Party Integrations - Duplicate Detection - Email Templates - Real-Time Monitoring - Contact Management - Anti Spam - Recipient Validation - Drag & Drop - Delivery Tracking - Email Marketing - Email Alerts - Bulk Email Verification - Drip Campaigns - Activity Tracking - Data Capture and Transfer - Bounce Rate Analysis - Catch-all Server Detection - Customer Database - Single Email Verification - Monitoring - Bulk Send - Spam Blocker - Mailing List Management - Email Tracking - Reporting & Statistics - File Transfer - Real-Time Data - Real-Time Analytics - Compliance Management - API - Domain Check - Email Address Extraction **Lead Management** - Segmentation - Predictive Scoring - Account Identification **Marketing Campaigns** - Omni-Channel Tracking - Revenue Planning - Media Attribution - Opportunity Timeline - Customization **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **Automation** - Voice Activity Detection - Call Scrubbing **Analytics** - Export/Import - Reporting **Analysis** - Custom Dashboards - Reports - Integrations **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Sales Intelligence** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integrations - Calendar/Reminder System **Additional Functionality** - Event Triggered Actions - Lead Generation - Lead Notifications - Generative AI - Lead Capture - Reporting/Analytics - API - Customer Journey Mapping - Real-Time Reporting - Lead Qualification - Multi-Channel Attribution - Customer Segmentation - Database Support - Summary Reports - Prioritization - Pipeline Management - Customizable Reports - Conversion Rate Optimization - Customer Database - Search/Filter - Activity Tracking - Trend Analysis - Lead Management - Performance Metrics - Content Marketing - Reporting & Statistics - B2B Lead Generation - Real-Time Updates - AI Copilot - Web Traffic Reporting - Data Import/Export - Customer Activity Tracking - Behavior Tracking - Competitive Analysis - Predictive Analytics - Contact Database - Sales Management - Activity Dashboard - Built-In Database - Real-Time Notifications - CRM - Contact Management - Real-Time Analytics - Data Visualization - Lead Nurturing - Sales Trend Analysis - Pipeline Reports - Customer Profiles **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting/Dashboards - Mobile User Support - APIs - Deal Management - Sales Pipeline Management - Lead Management - Contact Management - Workflow Management - Territory Management - Sales Activity Management **Marketing Campaigns** - Omni-Channel Tracking - Opportunity Timeline - Customization **Campaign Execution** - Website Personalization - Prioritized Accounts - Trending Accounts - Email Campaigns **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customization** - Web Forms - Personalization - Templates - Integration - Social Media Integration - Customizable Forms - Customizable Templates **Platform** - Search - User, Role, And Access Management - Mobile User Support - Alerts - Collaboration - Compliance **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Additional Functionality** - Lead Segmentation - Conversion Tracking - Activity Dashboard - A/B Testing - AI Copilot - Pipeline Management - Drag & Drop - Reporting & Statistics - Multi-Campaign - Prospecting Tools - Customizable Fields - Lead Distribution - Event Triggered Actions - Engagement Tracking - Generative AI - Chat/Messaging - CRM - Email Marketing - Template Management - Lead Nurturing - Customizable Branding - Contact Management - Contact Database - Email Management - Real-Time Notifications - Customer Segmentation - Surveys & Feedback - Campaign Management - Activity Tracking - Alerts/Notifications - Data Extraction - Lead Notifications - Reporting/Analytics - Dashboard - Business Card/Badge Scanning - Lead Generation - Customer Database - Autoresponders - Lead Qualification - API - Forms Management - Visitor Tracking - Lead Management - Campaign Analytics - Search/Filter - Campaign Planning - Lead Scoring - Email Tracking - Drip Campaigns - Campaign Segmentation - Lead Verification/Validation - Source Tracking - Calendar Management - Reminders - Interaction Tracking - Opportunity Management - Sales Reports - Document Storage - Sales Trend Analysis - Monitoring - For Sales Teams/Organizations - Sales Forecasting - Workflow Management - Task Management **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Data Availability - Marketing Account Intelligence ** - Technographic Data Availability **Agentic AI - Market Intelligence** - Cross-system Integration - Proactive Assistance **Agentic AI - Account Data Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Data Accuracy - Marketing Account Intelligence ** - Technographic Data Accuracy **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Features** - Lead Builder - Integration to CRM/Marketing Automation - 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