--- title: GTM Workspace - Powered by ZoomInfo Reviews meta_title: 'GTM Workspace - Powered by ZoomInfo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 9109 reviews by the users' company size, role or industry to find out how GTM Workspace - Powered by ZoomInfo works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 9109 scale: '5' date_modified: '2026-08-14' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # GTM Workspace - Powered by ZoomInfo Reviews **Vendor:** ZoomInfo **Category:** [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence) **Average Rating:** 4.5/5.0 **Total Reviews:** 9,109 ## About GTM Workspace - Powered by ZoomInfo Note: GTM Workspace is the upgraded version of ZoomInfo Sales and ZoomInfo Copilot. GTM Workspace is a unified sales execution platform that empowers account executives and account managers to run their entire book of business from a single workspace. By bringing together CRM data, ZoomInfo intelligence, engagement history, and buying signals into one consolidated view, GTM Workspace eliminates the constant context-switching that prevents sellers from doing their best work. At the core of GTM Workspace is an AI assistant that understands the full context of a rep's territory - their accounts, open opportunities, past conversations, and real-time signals - enabling natural language commands that drive real action. Sellers can instantly prepare for meetings, monitor account health, prioritize pipeline, and identify the best prospects to pursue, all without leaving a single interface. GTM Workspace integrates directly with Salesforce, maintaining bidirectional, real-time sync so CRM data stays current automatically. Flexible, spreadsheet-style Views allow reps to slice and analyze their accounts, contacts, leads, and opportunities exactly the way they work - with ZoomInfo firmographic, technographic, and intent data enriched directly alongside CRM fields. Purpose-built for the way modern sales teams operate, GTM Workspace requires no training, no agent building, and no engineering projects. It works immediately out of the box, delivering day-one value on top of the data foundation teams already rely on. The result: sellers spend less time stitching together information across disconnected tools and more time doing what they do best - building relationships and closing deals. ## GTM Workspace - Powered by ZoomInfo Pros & Cons **What users like:** - Users value the **robust and accurate contact database** of GTM Workspace, enhancing their outbound prospecting efforts. (413 reviews) - Users find **GTM Workspace easy to use** , enabling smooth data export and effective lead nurturing with intuitive functionality. (403 reviews) - Users value the **data accuracy** of GTM Workspace, enabling effective sales intelligence and better prospecting success. (384 reviews) - Users love the **AI features** of GTM Workspace, enhancing their prospecting efficiency and conversion rates significantly. (334 reviews) - Users value the **easy access to relevant contacts and companies** , streamlining prospecting and enhancing lead nurturing efforts. (324 reviews) - Users value the **effective lead generation** capabilities of GTM Workspace, significantly boosting their sales and prospecting efficiency. (321 reviews) - Accuracy of Information (301 reviews) - Accurate Data (274 reviews) - Accuracy (252 reviews) - Integrations (197 reviews) **What users dislike:** - Users note the **inaccurate data** can hinder effectiveness, impacting contact success and overall user experience. (232 reviews) - Users face challenges with **outdated data** , such as inaccurate email addresses and job titles, hindering effective outreach. (232 reviews) - Users report **outdated contacts** causing complications, with issues in synchronizing accurate information from integrations. (215 reviews) - Users experience **data inaccuracy** issues, with outdated information and difficulties in searching and integrating with other systems. (188 reviews) - Users frequently deal with **outdated information** , including poor email addresses and inaccurate job titles, complicating their workflow. (172 reviews) - Inaccuracy (158 reviews) - Inaccurate Information (142 reviews) - Data Accuracy (112 reviews) - Incorrect Information (109 reviews) - Missing Information (100 reviews) ## GTM Workspace - Powered by ZoomInfo Reviews ### 1. ZoomInfo Sales OS a- Data Quality has fallen off **Rating:** 2.0/5.0 stars **Reviewed by:** Matt L. | Senior Business Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Nice connection to direct import to HubSpot. Web plugin allows direct scrape off of LinkedIn. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Lots of stale data floating around ZoomInfo when compared to competitors like Seamless and Clay. High price point for inaccurate data. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** We use ZoomInfo SalesOS to find contacts and accounts for cold outreach for our Business Development and Sales teams. It provides a great database for finding folks. ### 2. Do trust them to honor their contracts? Terrible experience. **Rating:** 2.0/5.0 stars **Reviewed by:** Mike P. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Nothing has changed. I would not recommend them **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Nothing has changed, I would still not recommend them **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** It is not solving any problem at this point, it is just an aggravation. I have not realized any benefits and have wasted a lot of money. ### 3. Restrictive Terms and Conditions **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about GTM Workspace - Powered by ZoomInfo?** ZoomInfo is highly effective for finding quality leads in the U.S. market. Additionally, its integration with Salesforce also streamlines the overall workflow and make it easy to use. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** ZoomInfo is less effective for sourcing leads in the EMEA market, where several competitors offer stronger coverage and more accurate data. Additionally, its T&Cs make it a difficult provider to commit to. Upon termination, all data sourced from ZoomInfo must be removed from the CRM, which is a particularly strict requirement. Most other providers do not impose such extreme conditions, making them more flexible and appealing alternatives. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Sourcing leads in the U.S. market remains the primary reason ZoomInfo is still used within the company. ### 4. Strong SFDC integration, but data accuracy and intent transparency miss the mark **Rating:** 1.5/5.0 stars **Reviewed by:** Boaz Y. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The Chrome extension is fast and convenient, and the Salesforce (SFDC) integration is smooth. Pushing leads/accounts into SFDC with the right fields mapped is simple and reliable, which saves time in day-to-day prospecting and list building. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Data accuracy is inconsistent. I’ve run into outdated company sizes, wrong locations, and records that lead to bounces - enough to slow campaigns and require manual re-verification. Their “intent” capability hasn’t proven itself for me. Beyond high-level categories, I couldn’t get concrete, verifiable evidence to back up the signals. Competitors can provide more transparent proof, which makes validation and prioritization much easier. Finally, the product needs to adopt more AI features that materially improve data quality and workflow: AI-driven validation and enrichment, de-dupe/merge suggestions, persona-aware targeting recommendations, and explainable intent (what changed, why it matters, and how confident the model is). **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** It helps with quick research, building target account lists, and moving records into SFDC without manual data entry. The extension and integrations do streamline the workflow. However, the inconsistent data accuracy (titles, company sizes and website visits) and limited intent transparency have reduced the overall impact for demand gen so I mainly rely on it for firmographic context and quick lookups rather than as a standalone source of truth. ### 5. Wasn't happy with service **Rating:** 1.5/5.0 stars **Reviewed by:** Michael S. | Business Development Mgr, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Ease of use when navigating through portal **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Lack of personal assistance when needing help **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Vetting primary leads ### 6. Disappointment **Rating:** 1.5/5.0 stars **Reviewed by:** Eivas M. | Pre-Contracts Manager, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** ZoomInfo SalesOS offers a streamlined approach to sales intelligence, providing useful insights and contact information. It simplifies the prospecting process and aids in building more targeted outreach strategies. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** I have encountered significant drawbacks with ZoomInfo SalesOS, particularly its heavy emphasis on the USA, leading to a glaring deficiency in data for UK companies. This geographical bias severely undermines the platform's utility for businesses primarily operating in the UK, making it less effective for targeted outreach in this region **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** ZoomInfo attempts to address challenges related to sales intelligence by providing insights and contact information for targeted outreach. While it aims to solve these problems, one notable limitation is its heavy emphasis on the USA, which presents a significant drawback for users seeking comprehensive data for UK companies. This geographic bias diminishes the platform's effectiveness in addressing the specific needs of businesses primarily operating in the UK market. ### 7. ZoomInfo helps us prospect better. Could be better. **Rating:** 1.5/5.0 stars **Reviewed by:** Nick G. | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Being able to gather accurate information, to improve our outbound motion. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** At times it can be slower to update, but besides that its been a great experience. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Finding and gathering accurate information on individals for us to reach out and get in contact with them. Benefits us in being able to now accurately reach out to potential customers. ### 8. Good tool for prospecting **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** This tool has great filters for finding the personas of contacts as well as target companies. Process of integrating with CRM (i.e., Salesforce) is good and very easy to export contacts as well. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** While it is good to prospect, I find a significant portion of contacts have inaccurate information. Whether it is an invalid or wrong phone number, undeliverable email or even that the person has not been at the company you're targeting because they've retired or moved on to another one years prior, it can be a big hindrance when firing through a list that has been pulled from Zoominfo. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Identifying and targeting ideal customer personas for tech/SaaS sales. Specifically, the buyer intent is very handy as it provides a conversation starter when prospecting, as well as an extra layer of confidence that the prospect will engage. ### 9. Not good for anything outside of North America and small pockets of Europe **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Pretty accurate info for North America.. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** EMEA and APAC info is 50/50 at best. Probably closer to 20/80 good/bad. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Contact data for Outreach. ### 10. Not the greatest **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I like that the org charts are there and I can look into company hierarchies. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** I don't like that the information presented is usually wrong. The contact information is wrong I feel like 80% of the time. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** It is helping me see the organizations' structure that they are working through. Not that great! ### 11. Sub par for APAC **Rating:** 2.0/5.0 stars **Reviewed by:** Todd J. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Its a great tool to be able to account map and research **What do you dislike about GTM Workspace - Powered by ZoomInfo?** The Data intergrity and accuracy is sub standard in AU & APAC. This needs to be fixed. Good solution to North America not so in APAC **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** It's trying to improve data accuracy. Doesn't always work ### 12. Review about zoom info **Rating:** 2.0/5.0 stars **Reviewed by:** Piri K. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The buyer intent is one of the best feature **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Nothing, they keep on doing every new possible things to make customer happy **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Lead enrichment and Account intelligence which is always challenges for an AE and SDR ### 13. Don't fall in trap. Poor data quality and worst customer service **Rating:** 2.0/5.0 stars **Reviewed by:** Argha M. | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I like nothing about this tool. I don't know why people appreciate so much this tool, it doesn't worth the hype. Contact and data accuracy is below 50%, also profile is not upto date. Someone changed job sox month ago and still showing the previous company and data. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Honestly complete tool, I have already raised to our head of procurement we should part our ways from this tool. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** It's not solving any problem instead increasing our problems. ### 14. I am not a fan of this tool. It lacks accuracy, has outdated data and poor customer support **Rating:** 2.0/5.0 stars **Reviewed by:** Mohit G. | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I am not a fan of this tool. It has outdated dataand it also fails to meet the expectation that we have in our mind **What do you dislike about GTM Workspace - Powered by ZoomInfo?** To be honest, Coming few days I'm in talk with our management to discontinue the usage of this tool. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** It provides accurate and up-to-date information and helps to identify target the right prospects effectively ### 15. Not the best solution other there **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** It allows you to enrich user data and pull it from LinkedIn. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** The data showed when on Linkedin, some time is old an inaccurate. meaning that people have left the company but according to ZI they still work there. In addition, I encounter many times that there are no phone numbers or valid emails. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** The need to capture leads from Linkedin ### 16. Not happy with Zoominfo **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The only think is you get contact number and email id, most of the data is outdated **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Most of the data in it is outdated, I don't know how they gather the database **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** It only gives you phone number and email id, and a brief profile ### 17. Be cautious and avoid failing into a trap. Subpar data quality and poor customer service **Rating:** 1.5/5.0 stars **Reviewed by:** Akshit C. | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I dislike this tool. It's not accurate; data is outdated, and it doesn't live up to the hype. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** To be frank, we should consider discontinuing our use of this tool. Unsatisfactory customer support **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** It is actully creating more problem for us instead of resolving the issues we faced ### 18. Fine, not a lot of contact info for smaller markets **Rating:** 2.0/5.0 stars **Reviewed by:** Jay C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I like that I can easily find info when sourcing larger markets **What do you dislike about GTM Workspace - Powered by ZoomInfo?** I just want more info, nothing wrong with the interface but not enough for markets like Buffalo or Richmond, also I'm signed out way too often **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Sourcing, finding contact info ### 19. Great product **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Its a fnatastic product the best thing i like is the easy of use and flexibility **What do you dislike about GTM Workspace - Powered by ZoomInfo?** one thing i dislike about the lack of good contacts **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** One thing is that the contacts need to be updated to fit ### 20. ZoomInfo is honestly terrible. **Rating:** 1.5/5.0 stars **Reviewed by:** Jonathan C. | Technical recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** It can be helpful when they actually provide accurate contact information **What do you dislike about GTM Workspace - Powered by ZoomInfo?** SO MANY BUGS. How does a company like this have so many issues? How does such an expensive platform afford to have any bugs? I have DAILY issues with this platform and they are never resolved **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** NONE ### 21. Don't go all in. Use them for what they are strong at **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Probably the largest list of available accounts and parent/child relationships. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Expensive. Not great contact dat qualify. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Help us understand the total relevant universe of accounts and their relevant contacts. ### 22. A Wealth of Info, for the right market **Rating:** 2.0/5.0 stars **Reviewed by:** Phil S. | Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The amount of information provided for each company is amazing, and it is easy to export that info into a spreadsheet or CRM tool. Also, it does give you a lot of credits to use per month **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Depending on your industry it may not be as useful as you would like. Also, I am unclear on how accurate some information is and how often it is updated. Sometimes the information doesn't map to our CRM as we would like **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Problems solved would be making sure we have the correct decision maker when reaching out to a cold prospect, the benefits are of course, reaching that lead and not having to go through multiple channels. ### 23. Lacking key features of competitive products **Rating:** 1.5/5.0 stars **Reviewed by:** Mark L. | VP of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I was not a fan of Engage. It integrates with the ZoomInfo suite nicely - but then again, so do many other products . **What do you dislike about GTM Workspace - Powered by ZoomInfo?** The SDR/BDR workflows are not thought thru and make it hard for anyone to use this effectively. For example, when a new MQL is created, it needs to be manually uploaded and put into a sales flow (sequence). It can't be automatically enrolled. Also, you cant trigger things to happen on engagement - which is sort of the entire point of using this kind of software. They are trying very hard to be Outreach and failing at it. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Go check out Outreach. It is significantly more expensive, but the lacking features in Engage mean that the reduced price does not make it worth it. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** We stopped using Engage and got our money refunded to spend on Outreach and are MUCH MUCH MUCH happier **Official Response from Brendan Welch:** > Hi Mark, Thank you for providing honest feedback. We are sorry Engage did not satisfy all your requirements. We are constantly working to improve the platform, and we value your input. We are improving the Salesflow functionality to make it more user-friendly. The trigger features that you mentioned are something we are developing as well. While Engage might not work for you now, we hope that you will reconsider in the future. Brendan Welch, Engage Customer Advocacy Team ### 24. Zoom info **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The reachout tool is the most helpful part of zoom info. When reaching out to potential clients the most important information is a phone number or email. Zoom info helps cut down research time finding that information **What do you dislike about GTM Workspace - Powered by ZoomInfo?** The zoom info platform is not always accurate, and if you are in a niche of a business it can be challenging to find solid leads by using the platform. It is also hard to get ahold of csm, usually about a week wait time **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** I problem-solve by cutting down my research time, and I can find new information, and contact information and I can easily reach out compared to working without the platform. **Official Response from Brendan Welch:** > Hi there, we would love to connect with you to help resolve the issues mentioned in your review but because it was left anonymously we are not able to reach out directly. If you'd be open to connecting with our leadership team to talk through your experience, please send me a note to brendan.welch@zoominfo.com and I will get that set up. ### 25. Expensive **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2020 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Finding lots of out of date information. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Too expensive compared to other similar systems. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Based on my use thus far, I believe it is a tool that would be advantageous to B2B companies looking to increase their market size and penetration. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Since we do not utiltize distribution channels or independent rep agencies, we need to be able to make direct contact with potential buyers. ZoomInfo is providing data and contact info to make that a reality. **Official Response from Brendan Welch:** > Hi there, we appreciate your feedback and would love to continue to learn from your experience. Would you be open to meeting with our product leadership team to share your insights and feedback? If so, please email me at brendan.welch@zoominfo.com and I will work with you to coordinate a day and time. ### 26. Potential for Sales Greatness **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** 1I like how easy it is to find prospects based upon a company's recent searches in the industry you are seeking sales in! **What do you dislike about GTM Workspace - Powered by ZoomInfo?** It has been a little frustrating setting up different systems and processes, an easier set up would be benefitical. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Easier set up process, perhaps more support, more immediately. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** It has helped me identify potential territories to explore in my company's industry. **Official Response from Brendan Welch:** > Hi there, we would love to connect with you to help resolve the issues mentioned in your review but because it was left anonymously we are not able to reach out directly. If you'd be open to connecting with our leadership team to talk through your experience, send me a note at brendan.welch@zoominfo.com and I will get that set up. ### 27. Slow, Clunky, but helpful when patient enough **Rating:** 2.0/5.0 stars **Reviewed by:** Corynn A. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2020 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The Intent tool is beneficial in deciding which targets I need to prioritize. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** The platform has slowed down exponentially since I first started using it. Now it takes about 15-20 seconds to fully load the home page, which is too long in my opinion for living in the information age. There's a lot of bloat on the site, so when I'm on a call and trying to open up a client/company page, I wind up just winging the conversation without the information. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Great tool, but be patient with it or use to research in advance. The Intent feature is the most helpful, as well as gathering information in bulk. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** The ZoomInfo tool helps me gather information for contacts, companies, and scoops related to the company I am researching, which I can use this information to prioritize accounts or people to prospect new business with. **Official Response from Colbie Blaisdell:** > Hi Corynn, Thank you for your review and the valuable feedback you provided of our platform. We are sincerely sorry to hear that you have found it to be increasingly slow. We are continuously working on improving to make sure our customers get the best of the best. We would love to continue this discussion with you and find the source of this issue! If you are interested, email me at colbie.blaisdell@zoominfo.com so we can coordinate. Looking forward to hearing from you soon! Thank you, Colbie Blaisdell, ZoomInfo Product Advocacy Team ### 28. Experience with Zoominfo as an AE **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I get to transfer all the contacts from Zoominfo to Salesforce and every time I get reviewed by managers is easy to keep track of email and activity since this is our primary source. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** I understand that Zoominfo takes data from Linkedin but sometimes it is hard to prospect when the contact doesn't come with the right personal information such as email and phone. This is something that my whole team has found a little bit annoying. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** I am prospecting mostly. I need to make sure not only I have a copy of my contacts in Linkedin but that I am tracking the sales process carefully. Zoominfo helps me build my pipeline in a healthy way ### 29. Very Expensive and not good for teams **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** the data is good. They have a bunch of emails, phone numbers, and company data. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** you can't share tags or lists across teams. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** We need the contact data for people that work at companies. **Official Response from Caitlin Coen:** > Hi there, we appreciate your feedback and would love to continue to learn from your experience. Would you be open to meeting with our product leadership team to share your insights and feedback? If so, please email me at caitlin.coen@zoominfo.com and I will work with you to coordinate a day and time. ### 30. ZoomInfo didn't improve after purchase of DiscoverOrg **Rating:** 2.0/5.0 stars **Reviewed by:** Daniel K. | Sales Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The integration to Salesforce is helpful **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Information is old and outdated. Phone numbers don't work **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** There are many other tools available, such as Lusha and LeadIQ **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Finding contacts for new customers ### 31. Zoominfo has a great start, but needs more data points **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Zoominfo is great for gathering data on companies for sales outreach. I used it last year at a different company and they were worse then they are now- the contacts were mostly inaccurate- so I think it improved when they acquired DiscoverOrg, but they still have a lot of work to do. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** I dislike how I can typically find more relevant contacts that I need for outreach on Linkedin Navigator than through Zoominfo. I dislike how if you build a list of companies using multiple competitors, you can't see which one is using what and have to make a list with only one competitor each. Also, the credits system sucks and they should do away with that. I dislike the inability to narrow contact lists down more. I can't mass-import the contacts that I need because there are 7k and I don't have enough credits, however I've narrowed it down as much as possible. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Use the competitor lookup feature and subscribe to lists so you can get notified about your companies and/or contacts **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** I am trying to get intelligence on companies to target for sales outreach and import contacts to reach out for them. Besides the useful intelligence, I have been able to look up which companies are using competitors too. **Official Response from Colbie Blaisdell:** > Hello, Thank you for your feedback on ZoomInfo. We value your feedback and have a lot we could share with you. Currently we have 95M+ Company Profiles, 63M+ Direct Dials, 100M+ Direct Emails, 4.3M+ C-Level Contacts, and we are constantly growing daily. We are continuously working on improving our product everyday to better fit the needs of our customers, like yourself. If you are up for it, our Product team would love to discuss the pain points that you mentioned in your review to learn more about how we can better serve our customers to provide the best experience possible. Please email me at colbie.blaisdell@zoominfo.com. I look forward to hearing from you. Thank you, Colbie Blaisdell, ZoomInfo Customer Advocacy Team ### 32. Great product, insufficient customer care **Rating:** 2.0/5.0 stars **Reviewed by:** Amber S. | Operations & Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** ZoomInfo is a great tool to serve the needs of a sales team that may be both prospecting and attempting to learn more about known customers. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** The customer care is lacking. There has been a recurring issue with team members being kicked off the platform that has to be fixed monthly and there has yet to be a resolution. Our annual subscription has renewed and there has been no flexibility in pricing despite the time-sensitive maintenance required from the systems team and the loss of data for the users. I would urge the ZoomInfo team to take a closer look at their customer support and care to improve the customer experience and in turn ensure the longevity of their customer base. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Prospecting, research **Official Response from Colbie Blaisdell:** > Hi Amber, Thank you for your review and feedback of ZoomInfo. We take this very seriously and sincerely apologize for the negative experience you have had with us. I have gone ahead and spoken to your Customer Success team and they would like to reach out and discuss ways to improve your customer experience moving forward. Once again, thank you for voicing your feedback and we hope we get the chance to provide you with a better experience. Thank you, Colbie Blaisdell, ZoomInfo Customer Advocacy Team ### 33. Do you like receiving aggressive notifications? Then you'll love Zoominfo **Rating:** 2.0/5.0 stars **Reviewed by:** Daniel J. | Strategic Account Development ANZ, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** They are constantly improving the platform, however, I'm not sure the UX is adding extra value to my day-to-day productivity or lead generation. Data is good but could be better for the ANZ region **What do you dislike about GTM Workspace - Powered by ZoomInfo?** SPAM NOTIFICATIONS EVERY TIME YOU LOG IN... I MEAN EVERY TIME! DO YOU WANT TO JOIN A TRAINING SESSION? HAVE YOU SEEN THIS NEW FEATURE? IT'S SOOOO AGRESSIVE AND A REAL TURN OFF FOR A CURRENT USER. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** quicker to reach prospects/ customer with contact details at your fingertips. Reach leads that are typically difficult to get a hold of. **Official Response from Colbie Blaisdell:** > Hi Daniel Thank you for your honest feedback on your in-product experience with us. I am very sorry to hear that this has not been a positive experience. We value your feedback and have a lot we could share with you. We are making significant investments into our in-product education strategy to ensure the best possible user experience for our customers. Our main goal here is to have the balance of informing our customers, like yourself, of the frequent enhancements and new features that we launch, while also making this information efficient as possible so that you may quickly get back to what you do best. If you are up for it, we would love to connect with you to learn even more on how we can further improve our in-product experience to continue best serving our amazing customers. Please email me at colbie.blaisdell@zoominfo.com. I look forward to hearing from you! Thank you, Colbie Blaisdell, ZoomInfo Customer Advocacy Team ### 34. Customer Service is not good **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Supposedly its the best platform for list building **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Customer service is not good at all. Not even the ZoomInfo staff know how to use their platform. It took forever for them to show me how to use a suppression list... was not successful **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** the customer service needs to step it up **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** None so far **Official Response from Colbie Blaisdell:** > Hello, Thank you for your review and feedback. We are sincerely sorry to hear about the poor customer service you received. This is in no way how we conduct ourselves. We would love to work with you to resolve this, if you could email me at colbie,blaisdell@zoominfo.com. I look forward to hearing from you! Thank you, Colbie Blaisdell, ZoomInfo Product Advocacy Team ### 35. Good tool with ugly terms & service **Rating:** 1.5/5.0 stars **Reviewed by:** Alex K. | Co-founder & CBDO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2021 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The access to the huge companies' database **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Customer service and terms of use. The customer service isn't interested to help you, they only interested to get their money for subscription. They could ban for one month just for "suspicious actions" from your Chrome plugins. And they NEVER would cancel your subscription - the only possible reason is the dissolution of company. Not recommended. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Lead generation **Official Response from Colbie Blaisdell:** > Hi Alex, Thank you for your feedback on ZoomInfo. I am very sorry to hear that you experience with ZoomInfo has not met your expectations. We appreciate what you have to say and take this very seriously. We would love to learn how to further help you here. Please email me at colbie.blaisdell@zoominfo.com. I look forward to hearing from you soon! Thank you, Colbie Blaisdell, ZoomInfo Customer Advocacy Team ### 36. It is OK but customer service is what lags... **Rating:** 2.0/5.0 stars **Reviewed by:** Rich B. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2020 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Direct contact phone numbers and email addresses for most organizations. The plug in is nice but sometimes errors out. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Often times the direct phone numbers aren't really direct phone numbers. Often times they aren't updated. As in the person at that organization has been retired for five years... I can understand if they retired within the year but past that there isn't an excuse. In addition, it felt like once we bought the software both the sales rep and customer service fell off the face of the earth. It is very hard to get questions answered and concerns addressed. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Try hard to find alternatives especially for the cost. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Honestly we aren't considering renewing our contract. It is an expensive tool that has not brought an overall return on investment. I think for some industries it is great. If you are targeting public traded large enterprise companies it works well. (If you have ever seen a ZoomInfo demo you will see they highlight this) In real world use it isn't as applicable. If I am going to target Microsoft as a prospect great. If I am going to target a small business funder such as I did in a previous life or in my current life hospitals and health care organizations my honest opinion... Meh.. I am better off calling the front desk and just asking to speak with the Director of IT or compliance manager.. **Official Response from Colbie Blaisdell:** > Hi Rich, Thank you for your honest feedback. I am very sorry to hear about your negative customer experience. I have brought your concerns to your Account Manager who is aware of the issues you are having. As always, customer support is our top priority and if you have any further questions or concerns please continue to reach out directly to your Account Manager. Thank you, ZoomInfo Customer Marketing Team ### 37. Poor data accuracy **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2020 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The UI was very easy to use and there is tons of contact data (problem is that the data is not always correct). It is also very easy to integrate into Salesforce **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Quality of data is very low, we had a very high bounce rate (i.e. no longer with company). Their method for gathering data does not seem to ensure a regular update or validation due to the significant number of bounces you will get with your campaigns. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** be aware of the data quality - i have used it at multiple companies and had consistent problems. we went back and tried to see if we could leverage other parts of the platform after our contract expired and they quoted us 100% more for 50% of the licenses ... the rational was "well you get DiscoverOrg now ... oh you don't want it ... well it is a great tool and you get it now ..." That is exactly why we decided not to use them (all sales, and no delivery) **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Accuracy of data -- lots of bounced data. This in turn results in a negative experience with Sales and Marketing Teams ... never a good way to build alignment (or momentum towards positive results) ### 38. DiscoverOrg data - not so great in Canada **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2020 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I liked the tool/platform/technology and amount of data filters available; integration capabilities with MAP/CRM were great options to consider when needing to augment/update your existing data. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Service teams knowledge of technical integration questions was lacking - numerous times they were disagreeing with each-other on how it works. Our Account Manager got quite "defensive" when it came to renewal time and we expressed our concerns with the DiscoverOrg data - specific to Canada as well as the significant challenges we had trying to work with their tech team to get the integration completed. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** We were looking to augment our MAP and CRM systems with new data as well as update the systems with "fresh" info from an industry recognized source. **Official Response from Colbie Blaisdell:** > Hello, I am sorry to hear you are having a negative experience. If you could please email me at colbie.blaisdell@zoominfo.com I would like to speak with you more about how we can resolve this issue. I look forward to hearing from you! Thank you, Colbie Blaisdell, ZoomInfo Customer Marketing Team ### 39. DiscoverOrg the solution you are looking for for your sales team **Rating:** 1.5/5.0 stars **Reviewed by:** Rosmary R. | Bachelor's degree in Computer Science , Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2019 **What do you like best about GTM Workspace - Powered by ZoomInfo?** DiscoverOrg is an incredibly good tool because it offers me one more solution to an excellent service to my clients and provide them with more accurate information. On the other hand, you can establish constant changes of the sales product and updates of very good contact data and this is how to have a vision of the last date of each contact which is very useful for me. And above all it offers me great ease of use with good support research. It is ideal. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** I would love for SMEs to establish very accurate data since it would be of great importance. It is also essential that the contact information within the accounts is a bit more updated. On the contrary, I don't have anything more negative to say, an improvement is always necessary. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** DiscoverOrg is ideal for obtaining contact information and finding appropriate clients with since the objective obtained provides them with relevant information for sales teams and new initiatives. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** We make use of DiscoverOrg in our organization for the development of sales, search and import new accounts and obtain information of new contacts in search of potential new businesses. We really consider it a very valuable tool when looking for contacts that have a job function. ### 40. Hopes up... then crushed. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2019 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The Chrome ext. to company website connection *the export function to crm was useful when it worked* quicker contact collection on the fly 7 out of 10 records seem to be accurate **What do you dislike about GTM Workspace - Powered by ZoomInfo?** *the export function to our CRM has stopped saying not enough credits left...This has been addressed by our Director yet is still unresolved by ZoomInfo Customer Success reps. The last time he called them it sounded as if he was on an upsell call for a new service they are selling rather than a resolution call from our conversation afterword. If you use ZoomInfo make sure to train your team on limitations as if a concern occurs it does not seem they are very helpful in resolving it...unless you just want to be upsold. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Be sure to understand what you are getting, make sure your needs are being met, and train employees (especially new employees coming onto team) to follow ZoomInfo's rules as their customer success team does not seem helpful in resolving concerns and seem to be more interested in the next upsell software they have. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Collecting of lead list. Getting suggested name/position/number/email of person in company...correct info 7 out of 10 times **Official Response from Caitlin Coen:** > Hi there, If you'd be willing, I'd love to connect with you directly to help resolve this issue and understand the experience your team had when connecting with our support team. My email address is caitlin.coen@zoominfo.com, I hope to hear from you soon! Caitlin ### 41. ZoomInfo **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2020 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Easy to use and helpful while WFH especially during COVID **What do you dislike about GTM Workspace - Powered by ZoomInfo?** There is a great amount of data to filter through **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** I would say it's very helpful to connect with customers and have all things in one database. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** I haven't had any issues ### 42. Mixed Feelings **Rating:** 1.5/5.0 stars **Reviewed by:** Mike R. | Director Of Client Operations, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2019 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The data tracking is incredible in Tellwise, I like that I can see who opened a message and get notified, see what they clicked on, if they opened an attachment, etc. The dialer works well for speed dialing or cold calling. It allows you to effortlessly open a large number of clients at the same time without having to open multiple screens, making it easier and faster to dial. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** I dislike that my emails are bounced back as spam often when I use Tellwise. I also don't like that there are problems loading the google chrome extension with Salesforce. Salesforce is a standard that should work without issues. You will often have a leads list open in Salesforce, that will not load into Tellwise, you will stick with a Refresh screen and no data input. Very frustrating. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Figure out a way for email not to be filtered out as Spam. Also Salesforce needs better integration with the dialer. Sometimes the dialer does not populate the Salesforce data entirely or correctly, the dialer shows refresh error without it being able to auto populate the Salesforce data. It is an incredible system if you need data tracking, in order to see percentage of emails being opened, times of day that users open them, etc, but it definitely has room for improvement. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Tellwise tells me who opens and email and when. It gives me data as to time of day, and what days of the week are best for client engagement. ### 43. Targeted email campaigns **Rating:** 2.0/5.0 stars **Reviewed by:** Eliana S. | Marketing Specialist **Reviewed Date:** September 23, 2019 ### 44. Limiting Content Equals Limited Value For End-User **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2019 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The Chrome extension was pretty cool (when it worked). It was very helpful to eliminate the need for searching for leads. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** We have access to IT leads which make up maybe 25% of the leads we should be reaching out to. The TEDD leads seem to be a much better fit for our business and for some reason this wasn't conveyed to the purchasing contact on our end. Also, I am unable to export personal numbers which makes it very redundant when reaching out to leads (having to pull them up in SFDC and then DiscoverOrg to see if they had a personal number) . **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** The business problem is finding accurate contact information. That is one of the major benefit that I have realized. ### 45. DiscoverOrg for sales teams. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2018 **What do you like best about GTM Workspace - Powered by ZoomInfo?** In my current company, both the commercial and enterprise team leverages DiscoverOrg. I would say is a great tool for enterprise accounts and SDRs are able to find accurate emails and direct dials information for their leads. However, the commercial team hasn't been as successful. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** As I mentioned it is not the best tool for small-medium size companies there are almost no leads or contact information for our commercial accounts. The chrome extension isn't as advanced as other tools like ZoomInfo or LeadIQ so the workflow isn't as ideal. DiscoverOrg recently did release a new feature to capture cell phone information and personal email addresses for prospects. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** When considering DiscoverOrg I'd consider think about your Ideal Custome Profile, if it's enterprise companies at least 5K employees and above than DiscoverOrg would be a great tool for contact information. The other thing you'd want to consider and evaluate how DIscoverOrg would fit in with your existing tool stack and workflow. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Our sales team is leveraging DiscoverOrg to acquire contact information for key buyer personas within target organizations. The SDRs are leveraging the tool to automatically add prospects into our CRM. ### 46. Poor customer service **Rating:** 1.5/5.0 stars **Reviewed by:** Philip M. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about GTM Workspace - Powered by ZoomInfo?** As a product is works great - could be better but no complaints **What do you dislike about GTM Workspace - Powered by ZoomInfo?** I am waiting for the customer team to get back to me. Not having a dedicated customer account manager is a poor approach - no one is accountable when the company does not return emails. Not happy with this at the moment. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Stress the importance of an assigned Customer Account Manager **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** It gives us another string to our marketing a new business bow. It could be better but having used this over 2 different companies I can it growing all time. ### 47. Bait & Switch **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about GTM Workspace - Powered by ZoomInfo?** They have a lot of the names we are looking for but there is also a lot of false information. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Wrong information & also didn't appreciate the lies that their sales team told during the sales process. We were sold an unlimited edition for thousands of dollars & then they changed it after we paid for the product. Literally bald-faced lies. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** ZoomInfo also does not integrate with BullHorn which is one of the most popular CRMs on the planet. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** We need the email address & phone numbers of certain contacts to help our sales funnel process. ### 48. Not really the tool for which we were looking **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2019 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Lots of detailed information, just not the specific leads we need **What do you dislike about GTM Workspace - Powered by ZoomInfo?** We can't seem to access the leads for which we are looking...generally do not find the data we want. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Make sure you thoroughly check it out...very expensive...we have chosen not to renew...not seeing desired ROI. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** we are really not successfully solving any problems....do not plan to renew...it is a pretty expensive product and not seeing the desired ROI. ### 49. Recruiting with DiscoverOrg **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Alerts, and updates on funding, or when a high level person leaves. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Lack of accuracy, I would say 50% of the people aren't in the current role is says, in the correct location, or at the correct company. I know that you say it is within 90 days, but it always well past that amount of time. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Problems solving: getting the right numbers for the right people. Benefits being the insight about the additional info such as hierarchy or when a C-level leaves the organization. ### 50. Contacts **Rating:** 2.0/5.0 stars **Reviewed by:** Monica K. | HCM Strategic Advisor -Enterprise , Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2018 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Company name, address, org chart are listed. Can request more contacts for companies that already exist. Can request a company to get added. Training. Better than data.org. Helps prospect accounts. Can add scoops of what is going on in your territory. Scoops sometimes can lead to a sale. Easy to read the layout. Calling customer service they are helpful and do their best to get you the answers you need. Always get email follow ups for the request you have made. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** All contact are not current. Have noticed that many contacts have been invalid for 6months or more. Companies for 300-400 don't have many contacts. Some accounts don't have any contacts. To get new companies added requires a large amount of requests from other discoveryorg users. **Recommendations to others considering GTM Workspace - Powered by ZoomInfo:** Updated contacts. This is crucial for people in sales. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** No updated contacts. ## GTM Workspace - Powered by ZoomInfo Discussions - [Sneaky auto-renewal clause in ZoomInfo contract](https://www.g2.com/discussions/sneaky-auto-renewal-clause-in-zoominfo-contract) - 2 comments, 4 upvotes - [Who are ZoomInfo's top 3 competitors?](https://www.g2.com/discussions/who-are-zoominfo-s-top-3-competitors) - 4 comments, 2 upvotes - [Help me, how to submit my company?](https://www.g2.com/discussions/help-me-how-to-submit-my-company) - 1 comment, 1 upvote - [How sales org can benefit by using ZoomInfo web-sights functionality ?](https://www.g2.com/discussions/how-sales-org-can-benefit-by-using-zoominfo-web-sights-functionality) - 1 comment, 1 upvote - [How does ZoomInfo SalesOS empower sales teams to achieve better results through data-driven insights?](https://www.g2.com/discussions/how-does-zoominfo-salesos-empower-sales-teams-to-achieve-better-results-through-data-driven-insights) - 3 comments, 1 upvote - [View GTM Workspace - Powered by ZoomInfo pricing details and edition comparison](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+09%3A46%3A05+-0500&secure%5Bsession_id%5D=898e870a-43b7-4701-a461-081cfa08ff69&secure%5Btoken%5D=71052784522eee6bcc1569cf2ac1c228b5d9cc50abcbb0b4760cd62ae56d76fb&format=llm_user) ## GTM Workspace - Powered by ZoomInfo Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Athean](https://www.g2.com/products/athean-athean/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Chrome Enterprise](https://www.g2.com/products/chrome-enterprise/reviews) - [Chrome OS](https://www.g2.com/products/chrome-os/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Clay](https://www.g2.com/products/clay-com-clay/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [In4Suite](https://www.g2.com/products/in4suite/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [LinkedIn Recruiter](https://www.g2.com/products/linkedin-recruiter/reviews) - [LinkedIn Sales Insights](https://www.g2.com/products/linkedin-sales-insights/reviews) - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) - [Lusha](https://www.g2.com/products/lusha/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Surfe](https://www.g2.com/products/surfe/reviews) - [Vanillasoft](https://www.g2.com/products/vanillasoft/reviews) - [Vidyard](https://www.g2.com/products/vidyard/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) ## GTM Workspace - Powered by ZoomInfo Features **Additional Functionality** - Calendar Sync - CRM - Conversation Intelligence - Lead Qualification - Strategic Planning - Customizable Reports - Visual Analytics - Customer Profiles - Activity Tracking - Alerts/Notifications - Contact Database - Lead Scoring - Data Import/Export - Data Cleansing - Prospecting Tools - Sentiment Analysis - Multi-Channel Data Collection - AI Copilot - Dashboard Creation - Engagement Tracking - Generative AI - Lead Generation - Interaction Tracking - Predictive Analytics - Customizable Templates - Collaboration Tools - For Sales Teams/Organizations **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Data Availability** - Contact Data Availability - Company Data Availability - Industry Research Availability - Technographic Data Availability **Lead Intelligence** - Market Insights - Account-level Insights - Lead Analysis **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Data Availability** - Contact Data Availability - Account Data Availability - Offline Data - Real-Time Data - Intent Data **Lead Intelligence** - Lead Validation - Lead Enrichment - Lead Quality - Lead Analysis - Browser Extension **Lead Monitoring** - Features - Performance - Identification - Lead Capture **Data collection** - Natural Language Processing (NLP) - Data Sources - Custom Research Sources - Lead Enrichment - Advanced Data Collection **Generative AI** - AI Text Generation - AI Text-to-Speech - Generative AI **Agentic AI - Lead Mining** - Cross-system Integration - Proactive Assistance **Agentic AI - Visitor Identification** - Cross-system Integration - Third-Party Integrations - Social Media Integration **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Marketing Account Intelligence** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Additional Functionality** - Conversion Rate Optimization - SEO Management - Drag & Drop - Visual Analytics - API - Surveys & Feedback - Data Import/Export - Reporting & Statistics - Real-Time Reporting - Customizable Templates - Real-Time Data - A/B Testing - Screen Activity Recording - Site Search Tracking - Trend Analysis - Visitor Tracking - Customer Segmentation - Engagement Tracking - Activity Tracking - Sales Trend Analysis - Funnel Analysis - Widgets - Alerts/Escalation - Real-Time Analytics - Heatmaps - Search/Filter - Conversion Tracking - Reporting/Analytics - Referral Tracking - Real-Time Monitoring - Generative AI - Data Visualization - Behavior Tracking - Keyword Tracking - Pageview Tracking - Customizable Reports - Charting - Visualization - Activity Dashboard - Real-Time Notifications - Access Controls/Permissions - Time on Site Tracking - Web Traffic Reporting - Monitoring - Tagging - Dashboard Creation - Campaign Management - Campaign Analytics - Customizable Branding - Alerts/Notifications - User Interaction Tracking - AI Copilot - Customer Journey Mapping - Goal Setting/Tracking - Multiple Site Management - Website Analytics **Data Accuracy** - Contact Data Accuracy - Company Data Accuracy - Technographic Data Accuracy **Lead Intelligence** - Market Insights - Account-level Insights - Lead Analysis **Lead Management** - Segmentation - Predictive Scoring - Account Identification **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Agent Tools** - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Platform Additional Functionality** - Third-Party Integrations - Topic Customization - Natural Language Processing (NLP) - Alerts - Real-time Intent **Data Capture** - Mobile - Websites - Social Media - Data **Segment Trending** - Web - Social - Benchmarks - Finance **Agentic AI - Lead Intelligence** - Cross-system Integration **Agentic AI - Email Verification** - Decision Making **Additional Functionality** - Email Management - CRM - Fraud Detection - Data Verification - Lead Management - Contact Database - Spam Detection - A/B Testing - Email Distribution - Disposable Email Detection - Activity Dashboard - Unsubscribe Database - Syntax Check - AI Copilot - Data Import/Export - Spam Analysis - Subscription Management - Campaign Segmentation - Secure Data Storage - Third-Party Integrations - Duplicate Detection - Email Templates - Real-Time Monitoring - Contact Management - Anti Spam - Recipient Validation - Drag & Drop - Delivery Tracking - Email Marketing - Email Alerts - Bulk Email Verification - Drip Campaigns - Activity Tracking - Data Capture and Transfer - Bounce Rate Analysis - Catch-all Server Detection - Customer Database - Single Email Verification - Monitoring - Bulk Send - Spam Blocker - Mailing List Management - Email Tracking - Reporting & Statistics - File Transfer - Real-Time Data - Real-Time Analytics - Compliance Management - API - Domain Check - Email Address Extraction **Lead Management** - Segmentation - Predictive Scoring - Account Identification **Marketing Campaigns** - Omni-Channel Tracking - Revenue Planning - Media Attribution - Opportunity Timeline - Customization **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **Automation** - Voice Activity Detection - Call Scrubbing **Analytics** - Export/Import - Reporting **Analysis** - Custom Dashboards - Reports - Integrations **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Sales Intelligence** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integrations - Calendar/Reminder System **Additional Functionality** - Event Triggered Actions - Lead Generation - Lead Notifications - Generative AI - Lead Capture - Reporting/Analytics - API - Customer Journey Mapping - Real-Time Reporting - Lead Qualification - Multi-Channel Attribution - Customer Segmentation - Database Support - Summary Reports - Prioritization - Pipeline Management - Customizable Reports - Conversion Rate Optimization - Customer Database - Search/Filter - Activity Tracking - Trend Analysis - Lead Management - Performance Metrics - Content Marketing - Reporting & Statistics - B2B Lead Generation - Real-Time Updates - AI Copilot - Web Traffic Reporting - Data Import/Export - Customer Activity Tracking - Behavior Tracking - Competitive Analysis - Predictive Analytics - Contact Database - Sales Management - Activity Dashboard - Built-In Database - Real-Time Notifications - CRM - Contact Management - Real-Time Analytics - Data Visualization - Lead Nurturing - Sales Trend Analysis - Pipeline Reports - Customer Profiles **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting/Dashboards - Mobile User Support - APIs - Deal Management - Sales Pipeline Management - Lead Management - Contact Management - Workflow Management - Territory Management - Sales Activity Management **Marketing Campaigns** - Omni-Channel Tracking - Opportunity Timeline - Customization **Campaign Execution** - Website Personalization - Prioritized Accounts - Trending Accounts - Email Campaigns **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customization** - Web Forms - Personalization - Templates - Integration - Social Media Integration - Customizable Forms - Customizable Templates **Platform** - Search - User, Role, And Access Management - Mobile User Support - Alerts - Collaboration - Compliance **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Additional Functionality** - Lead Segmentation - Conversion Tracking - Activity Dashboard - A/B Testing - AI Copilot - Pipeline Management - Drag & Drop - Reporting & Statistics - Multi-Campaign - Prospecting Tools - Customizable Fields - Lead Distribution - Event Triggered Actions - Engagement Tracking - Generative AI - Chat/Messaging - CRM - Email Marketing - Template Management - Lead Nurturing - Customizable Branding - Contact Management - Contact Database - Email Management - Real-Time Notifications - Customer Segmentation - Surveys & Feedback - Campaign Management - Activity Tracking - Alerts/Notifications - Data Extraction - Lead Notifications - Reporting/Analytics - Dashboard - Business Card/Badge Scanning - Lead Generation - Customer Database - Autoresponders - Lead Qualification - API - Forms Management - Visitor Tracking - Lead Management - Campaign Analytics - Search/Filter - Campaign Planning - Lead Scoring - Email Tracking - Drip Campaigns - Campaign Segmentation - Lead Verification/Validation - Source Tracking - Calendar Management - Reminders - Interaction Tracking - Opportunity Management - Sales Reports - Document Storage - Sales Trend Analysis - Monitoring - For Sales Teams/Organizations - Sales Forecasting - Workflow Management - Task Management **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Data Availability - Marketing Account Intelligence ** - Technographic Data Availability **Agentic AI - Market Intelligence** - Cross-system Integration - Proactive Assistance **Agentic AI - Account Data Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Data Accuracy - Marketing Account Intelligence ** - Technographic Data Accuracy **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Features** - Lead Builder - Integration to CRM/Marketing Automation - Data Cleaning/Enrichment - Data Segmentation/Filtering - Search - News/People Alerts - Reporting - Messaging - Real-Time Data - Intent Data - Sales Automation - Email Marketing - Real-Time Reporting ## Top GTM Workspace - Powered by ZoomInfo Alternatives - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 4.7/5.0 (9,392 reviews) - [Demandbase One](https://www.g2.com/products/demandbase-one/reviews) - 4.4/5.0 (1,941 reviews) - [Lead411](https://www.g2.com/products/lead411/reviews) - 4.5/5.0 (480 reviews)