--- title: GTM Workspace - Powered by ZoomInfo Reviews meta_title: 'GTM Workspace - Powered by ZoomInfo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 9109 reviews by the users' company size, role or industry to find out how GTM Workspace - Powered by ZoomInfo works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 9109 scale: '5' date_modified: '2026-08-14' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # GTM Workspace - Powered by ZoomInfo Reviews **Vendor:** ZoomInfo **Category:** [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence) **Average Rating:** 4.5/5.0 **Total Reviews:** 9,109 ## About GTM Workspace - Powered by ZoomInfo Note: GTM Workspace is the upgraded version of ZoomInfo Sales and ZoomInfo Copilot. GTM Workspace is a unified sales execution platform that empowers account executives and account managers to run their entire book of business from a single workspace. By bringing together CRM data, ZoomInfo intelligence, engagement history, and buying signals into one consolidated view, GTM Workspace eliminates the constant context-switching that prevents sellers from doing their best work. At the core of GTM Workspace is an AI assistant that understands the full context of a rep's territory - their accounts, open opportunities, past conversations, and real-time signals - enabling natural language commands that drive real action. Sellers can instantly prepare for meetings, monitor account health, prioritize pipeline, and identify the best prospects to pursue, all without leaving a single interface. GTM Workspace integrates directly with Salesforce, maintaining bidirectional, real-time sync so CRM data stays current automatically. Flexible, spreadsheet-style Views allow reps to slice and analyze their accounts, contacts, leads, and opportunities exactly the way they work - with ZoomInfo firmographic, technographic, and intent data enriched directly alongside CRM fields. Purpose-built for the way modern sales teams operate, GTM Workspace requires no training, no agent building, and no engineering projects. It works immediately out of the box, delivering day-one value on top of the data foundation teams already rely on. The result: sellers spend less time stitching together information across disconnected tools and more time doing what they do best - building relationships and closing deals. ## GTM Workspace - Powered by ZoomInfo Pros & Cons **What users like:** - Users value the **robust and accurate contact database** of GTM Workspace, enhancing their outbound prospecting efforts. (413 reviews) - Users find **GTM Workspace easy to use** , enabling smooth data export and effective lead nurturing with intuitive functionality. (403 reviews) - Users value the **data accuracy** of GTM Workspace, enabling effective sales intelligence and better prospecting success. (384 reviews) - Users love the **AI features** of GTM Workspace, enhancing their prospecting efficiency and conversion rates significantly. (334 reviews) - Users value the **easy access to relevant contacts and companies** , streamlining prospecting and enhancing lead nurturing efforts. (324 reviews) - Users value the **effective lead generation** capabilities of GTM Workspace, significantly boosting their sales and prospecting efficiency. (321 reviews) - Accuracy of Information (301 reviews) - Accurate Data (274 reviews) - Accuracy (252 reviews) - Integrations (197 reviews) **What users dislike:** - Users note the **inaccurate data** can hinder effectiveness, impacting contact success and overall user experience. (232 reviews) - Users face challenges with **outdated data** , such as inaccurate email addresses and job titles, hindering effective outreach. (232 reviews) - Users report **outdated contacts** causing complications, with issues in synchronizing accurate information from integrations. (215 reviews) - Users experience **data inaccuracy** issues, with outdated information and difficulties in searching and integrating with other systems. (188 reviews) - Users frequently deal with **outdated information** , including poor email addresses and inaccurate job titles, complicating their workflow. (172 reviews) - Inaccuracy (158 reviews) - Inaccurate Information (142 reviews) - Data Accuracy (112 reviews) - Incorrect Information (109 reviews) - Missing Information (100 reviews) ## GTM Workspace - Powered by ZoomInfo Reviews ### 1. Intuitive and Insightful for Business Development **Rating:** 0.0/5.0 stars **Reviewed by:** LISA C. | Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2026 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I think ZoomInfo Sales is easy to use. It quickly addresses needs, and it's very up to date. I also value the organizational hierarchy and the intent piece within the tool, along with insights on leadership changes. The initial setup was easy. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** I think just being able to do the org hierarchy and keep it up to date. It is a lot of manual. So if they could actually update it as people leave, that would be much better. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** I use ZoomInfo Sales to find contacts for business development, especially c-suite names with the right contact info. It provides market insights, tracks leadership changes, and indicates company interests, making it easy to use and up to date. ### 2. Disappointing Data Quality, Poor Lead Information **Rating:** 0.0/5.0 stars **Reviewed by:** Chance R. | Co-Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I found that the sample data provided during the sales process was of decent quality. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** The quality of the data for leads outside of the sample list that I was provided was totally abysmal. It was extremely limited and terrible quality. ZoomInfo was the most disappointing product compared to other lead enrichment tools we use. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** I hoped ZoomInfo Sales would help identify potential leads and contact info within our ICP, but the data quality was extremely limited and poor. ### 3. Meets ICP needs, but cross-border access limits and painful support hurt badly **Rating:** 0.0/5.0 stars **Reviewed by:** Nirav D. | Operations Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about GTM Workspace - Powered by ZoomInfo?** It meets the business requirement and gives information about the ICP and is easy to use **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Customer support is a pain and it doesnt allow to access the tool cross border. As we had subscribed with our US account and the users were from India and they penalized us with additional users for a duration fo 2 years which is worst. I would never recommend anyone to use this proeuct **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** It didnt solve the problem. Howver it made it diffu=icult for uss to continue with the subscription. They made it clear that there is no customer retention and they dont want their customers to renew the subscription ### 4. Too convoluted and expensive for smaller businesses **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** It had contact data and user data insights. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Not easy to use. Not easy to implement. ZoomInfo requires hours of setup, hours of management and is super quirky. Reaching out to customer support means they'll point you to hours of self help videos, answer the wrong questions, or run out of time when you meet because it takes so long to show anything (too many steps). After months and months of trying to get it to do what is promised (and stated as easy), we don't use it. Overpriced for what we have been able to accomplish. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** If we need contacts, we go into ZoomInfo to find them. We've used it to export a database for ad targeting. Websights is used for backup site visit monitoring. ### 5. Predatory and Dishonest Company. Disgraceful. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The sales guy was very good. I wish I had known that I was being ripped off. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** ZoomInfo has been a terrible experience for my small business. Their salesman promised me that the software would generate qualified leads in my niche, but once I signed up I discovered there were hardly any leads at all. The product did not work for my business, and when I asked to cancel they refused. To make matters worse, the salesperson even paused the main sales video call to tell me privately that there would be no repercussions if I stopped paying or wanted to terminate the agreement. That turned out to be false. For more than four months ZoomInfo has harassed me and is now threatening to send me to third party collections. This company uses misleading sales tactics, locks you into predatory contracts, and refuses to take responsibility when their product fails to deliver. Small businesses should stay far away. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Zoominfo failed to solve any of my problems. In fact, they added to them. Not only did they not supply me with enough relevant leads, but they refused to help me with this issue when I voiced my concerns. Since the software doesn't work for my business and I stopped paying, they have been harassing me for 4 months stating that they're going to send me to third party collections. ### 6. Overpriced with Comparable Data Quality to Competitors **Rating:** 0.5/5.0 stars **Reviewed by:** Steve S. **Reviewed Date:** September 30, 2025 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I like that ZoomInfo Sales provides a feed of insights for companies I am tracking and does a good job tracking website visitors. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Waaayyyy overpriced and under-featured. Their sales team touts their superior data quality but it does not appear to be measurably better in any way. Compared to Apollo, ZoomInfo lacks built-in email sequencing, a lot of the AI research capabilities, and a bunch of other functionality. Their AI emailer is a joke -- it generates the same bland content every time. I don't see myself purchasing ZoomInfo Sales again and would cancel my contract if I could. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Helps with targeting people and companies to find the right person to engage with. But it doesn't significantly impact my sales strategy and is overpriced compared to alternatives like Apollo. ### 7. Zoominfo:Not Good for Finding Info, But Often Outdated and Inaccurate **Rating:** 0.5/5.0 stars **Reviewed by:** Liam C. | Sdr, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Zoominfo is really good at getting outdated or useless information like someones youtube page **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Always outdated for phone numbers, job titles, revenue, current employment. I find I have to use other tools to make sure that what Zoominfo is showing me is even some what right. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Zoominfo rarely has all the information about a company, nevermind the right information. Sometimes can't even show you any information about a company. I would choose any other sales tool if I had the choice. ### 8. Overpriced, poor data, no ROI! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2025 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Nothing, this is a terrible service, very misleading. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** My review of ZoomInfo is that it’s an overpriced, misleading service with poor data quality, high bounce rates, and aggressive contracts that trap customers without delivering real ROI. They lied to me on my sales call and said that their bad reviews were from competitors when I ended up having the same experience. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** It solved no problems and in fact created many problems including the tremendous waste of time, money, and resources it caused. ### 9. Overpriced and Underwhelming for Small Businesses **Reviewed by:** Rachel C. | Director of Product Marketing, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I appreciate the overviews for companies, providing insights into their size and revenue. These statistics are beneficial, even though they are generally accessible through regular searches. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** I feel that ZoomInfo Sales is overpriced, especially considering our company size and the maturity level. It doesn't solve any problems for us or provide benefits that justify its cost. I also believe that similar tasks of enrichment and research can be handled by less expensive tools. Furthermore, I don't find it necessary for our company, as we are a small company in the early stages and struggling with lead generation, making it less relevant. Additionally, there is nothing appealing about the product that makes me consider purchasing it again for our company. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** n/a ### 10. Lots of Lying, Broken Tech, and a Shit Database **Rating:** 0.0/5.0 stars **Reviewed by:** Kajal F. | Director of Ops, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about GTM Workspace - Powered by ZoomInfo?** my AM was really nice but nothing else good can be said about this company **What do you dislike about GTM Workspace - Powered by ZoomInfo?** The contract locks you in and promises nothing, not even that the tools they sold you will work. They're buggy and break all the time. Everything I was told in my sales pitch was great exagerated. They sell you a dream, lock you into a contract, and deliver shit. The database isn't even accurate and I set my accuracy to 99. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** They should be solving a lot of problem, instead they put us in the hole over $30K and we have not gotten a single response, not even someone asking to subscribe. ### 11. Not As Advertised / Incredibly Unstable **Rating:** 1.0/5.0 stars **Reviewed by:** Adam H. | Founder, Oil & Energy, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2024 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The ability to port it out to software that functions. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** The ZoomInfo Chrome extension didn't work for a business quarter that we had it and it looks like it well preceded that looking at reviews online. Our computer system with 32GB of memory was crashing while using ZoomInfo and had to be disabled. On asking to cancel given their 99% uptime clause they did not honour this and forced us to extend the contract saying their work around for other system we didn't work with was a fix. The contacts largely go to receptionists and not the advertised contacts. Our own agency has over 8 year old out of date information on ZoomInfo. I don't know where they get their data from but it's clearly very outdated. Highly deceptive company I couldn't recommend you put your advertising dollars into. We will likely sue for damages. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** We didn't find the software worked at all as advertised. It wasn't stable for a business quarter and the contacts didn't go to the correct people displayed which rendered it ineffective overall. ### 12. Extremely Powerful Information- But not if you're a small business. **Rating:** 0.5/5.0 stars **Reviewed by:** Kurt S. | Partner/Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about GTM Workspace - Powered by ZoomInfo?** One of my favorite things about SalesOS so far is the ability to narrow a search down to exactly who I want to talk to, this is great! Integrations and implementation is easy once you "figure it out". Customer support is good, and it's packed with tools that I need to use daily! UPDATE: After getting deeper into the platform and wasting over $4k, we learned a LOT. Needless to say, we're disappointed. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Onboarding. Onboarding leaves some to be desired. So, if your target audience is under 50+ employees or a small business in-general, then this isn't the platform for you, despite what the sales professional will tell you. Despite us making our ICP abundantly clear, it wasn't until AFTER we asked to cancel our subscription that we were told "This isn't really good for you". What do they do? Offer us a bunch of add-ons that were so ineffective that the platform became even LESS useful.... Sorry Zoom Info, but you're lacking in either ethics or transparency at the sales level and for you to ask small (or any) businesses to invest $25k into a platform that's not meant for them is unsatisfactory and should be criminal... **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** At this point, nothing. Even real time intent is absolute GARBAGE. ### 13. Signup process uncompletable, broken in two different ways for me **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I guess the website looks nice? That's all I can honestly say, because the signup process was uncompletable for me. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** The signup form hung on Firefox when I submitted. Then, when I switched to Chrome, it looked like it worked, but I never received a signup/welcome email. I double-checked the spam folder for the next hour, but it never arrived. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Well, it's not, but I wanted it to help me identify key engineering managers at companies with specific technographics. ### 14. Overpriced software that has horrible support, deceptive sales team **Rating:** 0.0/5.0 stars **Reviewed by:** Srikanth M. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about GTM Workspace - Powered by ZoomInfo?** On the face of it, seems like it has the contact info for my prospects. Seems like a robust system but I have not had a chance to even use the full functionality so I haven't seen it working yet. On paper, looks like their package is pretty comprehensive. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** They are charging $13,000 but their product does not work properly and their support model falls way short of what was sold to me. They have a dialer but the numbers they provide show up as spam when I call someone. When I ask them to fix it, they provide a list of about 12 different websites and 1-800 numbers that I have to call myself to get their numbers whitelisted. I spent about 8 hours on this and it still doesn't work. Their sales rep promised me that the whole system would be "fully setup" the day after I signed the package and that their team would import the sequences. But its basically a self-service model using a klunky UI, where I have to invest another 20-30 hours to watch webinars and work with an offline support team to set it up. I get bounced emails and when I email them asking them to fix these, they don't do it properly. I'm forced to exchange dozens of emails with them and they still haven't fixed some of the contacts I flagged for them two months ago. Stay away from Zoominfo. This is one of the most frustrating experiences my company has had (and I, personally have had) using a B2B product, especially at this price range. I'd recommend Apollo instead, which is cheaper and works much better. Any other suggestions for tools that do a better job than Zoominfo? **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** I was hoping to use it to send emails and call prospects. Its been three months and I've invested 60 hours already but am nowhere close. **Official Response from Caitlin Coen:** > Hi There, Caitlin here, from ZoomInfo's Product team. I am sincerely sorry for the frustration you've experienced with our support and onboarding teams. If you would be willing to reach out to me directly (caitlin.coen@zoominfo.com), I can ensure that these challenges are resolved and you receive the necessary assistance and support to maximize your experience and success with our products. I look forward to hearing from you, Caitlin ### 15. They want to waste your time, as a business owner you can't provide that time to them **Rating:** 0.5/5.0 stars **Reviewed by:** Maulik V. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2025 **What do you like best about GTM Workspace - Powered by ZoomInfo?** their database is good with very good accuracy **What do you dislike about GTM Workspace - Powered by ZoomInfo?** their processes sucks, they want to get on their video demo irrespective of you need or not! **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** It's not solving but wasting your time. THey want to spoon feed you even if you know how to eat/drink/swallow **Official Response from Caitlin Coen:** > Hi Maulik - It's great to hear you find our database accurate and valuable! However, I’m sorry about any process frustrations you may have encountered. If you’re open to it, please feel free to reach out to me directly (caitlin@zoominfo.com). I'd love to better understand the issue and connect you with the right team member to assist further. -Caitlin ### 16. Aggressive Sales, Passive Customer Success **Rating:** 0.5/5.0 stars **Reviewed by:** Chris J. | Revenue Operations Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2024 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The product set we've leveraged are decent. They're providing us the ability to acquire contact information that is helpful us propel our own sales process forward. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Chorus is lacking. It's difficult to leverage data in a way that is meaningful without combing through every individual transcript. Everything appears to be done at a "Topic" level, which is too broad/vague to really make things interesting. Sales process was aggressive, products were marketed to be more than they actually are. They're still good, just not as good as we were led to believe. Support process is not good. I made some requests 3 weeks, and thus far none of my support items have been addressed and in some circumstances, I've been completely ignored.. There's no good reason that I should have to push this hard for support. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Making our CRM more robust for the sales team. ### 17. Poor data, siloed unintegrated products, poor service **Rating:** 0.5/5.0 stars **Reviewed by:** Will O. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2024 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I liked the idea of Zoominfo, but they do not deliver on it. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** I've invested significantly into Zoominfo for three years and have received very little for it. The product teams only know one product and cannot help you integrate all of their products that have been purchased. They rotate their sales people frequently so I have never had a consistent person to help me improve my usage of Zoominfo. On top of all this, I believe it is the most expensive option out there. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** After three years of using and paying for it, it has not helped me with anything other than finding one off data for companies. ### 18. Bad support. Bad data. Bad faith negotiator. **Rating:** 1.0/5.0 stars **Reviewed by:** Colton C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about GTM Workspace - Powered by ZoomInfo?** ZoomInfo claims to have a robust data set but upon actual usage we found it had very little data even for large companies in our vertical (vision + eyecare). **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Our customer support person went dark on us for a year. We can't find the data we need that they claimed was available on the demo. And when we asked if we could downgrade or cancel our subscription as we faced financial troubles, they were unwilling to work with us 1 iota. Will avoid for the rest of my career and recommend others do so as well. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Zoominfo is supposed to help us find contact info on leads but lacks any helpful or relevant data for our vertical. ### 19. Fine tool, but there are just too many other better options **Rating:** 1.0/5.0 stars **Reviewed by:** Bryan D. | Senior Marketing Director, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The data is solid which is the most important part of these applications, and the integration with other programs just as Hubspot work well. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** The interface can be clunky at times, and the speed at which results appear can slow you down. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Data enrichment is the most common problem I use ZoomInfo for, and there are times when it performs very well even better than other platforms. ### 20. Misrepresentation of product - No Support - Poor tactics **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about GTM Workspace - Powered by ZoomInfo?** They have good company data that's easy to navigate. It's not worth the pain of workinq with the team and can be found elsewhere **What do you dislike about GTM Workspace - Powered by ZoomInfo?** What we were promised was not available in the tool. We were willing to work with them to get help, but struggled to get any support and no one would get back to us in a timely manner. When they did, they often blamed us for what were clearly issues in the tool. It was to the point with engage that it was not usable. We agreed to a partial refund. From what I've read, they never refund so clearly they knew it was their product even though we continued to get blame. About a week before the first year was up, we got kicked out of the tool and no one could access. If you're going to force people to stay in contract, you can't also kick them out of the tool. I received outreach about renewal and wondering why we weren't going to. That's a nice effort, but there was likely a file of information somewhere about why we were frustrated. During that time of pretending to understand our frustration, we were getting kicked out of the tool. The person who wrote the email wasn't exactly helpful and we struggled to meet in order for me to give live feedback. If you're going to ask the question, at least be authentic about it. If you're a smaller company, stay clear of this tool. Bad practices in sales, support and negotiation and they do not care. They will pretend with the standard outreach to make it seem like they're going through the motions of support, but don't be fooled. Outside of the company data, nothing provided is worth it. Your AM will only be responsive if you have a potential upsell. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** They are not solving any problems other tools can solve better and with actual support. I'm shocked Gartner and G2 continue to give this platform high ratings based on what is said in low reviews. Read the 1 star ratings and consider the common themes discussed. ### 21. Unacceptable Service & Predatory Practices **Rating:** 0.0/5.0 stars **Reviewed by:** Michal K. | Co-Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I used the platform monthly for almost a year. ZoomInfo's platform is notably user-friendly, implementing it and integrating it into our business wasn't a problem. It's evident they've invested time and effort into creating a tool that's intuitive and easy to navigate. We used it mostly to find and export people and company data, which was quite easy. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** My experience with ZoomInfo has been marred by a series of disappointments. The service leaves much to be desired. Despite our repeated efforts to address significant issues, the responses have been dismissive and lacking any real resolution. Outside of the US, the data quality significantly deteriorates, causing numerous operational challenges for our business. Additionally, their legal practices and policies seem more predatory than customer-centric. The auto-renewal process, for instance, is enforced without genuine, clear communication, placing the onus solely on the customer. It's disheartening to see a platform with so much potential be overshadowed by an approach that feels dismissive and, at times, exploitative. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** ZoomInfo SalesOS was intended to solve our need for accurate and comprehensive B2B contact data ### 22. Empowering Sales Success: Unveiling the Potency of ZoomInfo for Lead Generation **Rating:** 0.0/5.0 stars **Reviewed by:** Karen D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2024 **What do you like best about GTM Workspace - Powered by ZoomInfo?** ZoomInfo is a powerful tool for sales professionals. Its extensive database provides comprehensive and accurate information, making prospecting and lead generation more efficient. The platform's user-friendly interface and robust search functionalities enable users to target specific criteria, resulting in higher-quality leads. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** I'm frustrated by the restricted views for contacts within ZoomInfo. The limitations placed on accessing and viewing contact information hinder the ability to thoroughly explore and analyze potential leads, ultimately restricting the effectiveness of prospecting efforts. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** ZoomInfo empowers users to efficiently locate and connect with influential figures within their respective sectors. This capability significantly streamlines the process of identifying key decision-makers, enabling more targeted and effective outreach strategies. ### 23. Poor data quality, very poor account management and customer experience **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The concept and idea of intent signals could be good at scale. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** The intent feature seems like a gimmic, we've not had any interaction from any outreach. Under our company filters, we've had ads agencies showing under retail/Shopify, we're only seeing 1-2 intent signals per week now which with the known ratios of cold outreach to call booked means not just that it's not working for us, it can't at this rate. Of the signals we've seen, numerous times the emails provided bounced or the employee has left the business so the data seems stale as well as inaccurate. When raising this, we've had nothing but canned style reponses full of buzzwords, no one offering to address any of the issues or provide any answers. When escalated to a sales manager, even worse we were given a template response to fob us off rather than it actually being looked into or addressed in anyway, which the individual then acknowledged that he hadn't even looked at our agreement as a manager before responding. Appauling customer experience generally, I wouldn't be able to recommend to any business based on my experiences alone. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** None at all currently given how poor the customer experience has been for us. ### 24. ZoomInfo: Don't waste your time! **Rating:** 0.0/5.0 stars **Reviewed by:** Drew B. | Vice President Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I can say that the ZoomInfo customer service and ZoomInfo product support were SUCCESSFUL at getting under my skin and infuriating me after the ZoomInfo salesman misrepresented the company. I can't say anything that I like about ZoomInfo, but "successful" is positive, right? **What do you dislike about GTM Workspace - Powered by ZoomInfo?** I don't like the way that ZoomInfo treats their customer that pay their outrageous costs to use their product! ZoomInfo's product does not do everything they say it does. ZoomInfo's integration is sub-par and difficult to use. It does not have all of the features promised by te ZoomInfo salesperson that lied to me. I was lied to about the ease of integration, and that will ake ZoomInfo very difficult to use. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** ZoomInfo's poor workforce is exercising my patience by not letting us out of the agreement we entered into upon false presumtions. How is ZoomInfo benefitting me? ZoomInfo is giving me more gray hairs, and some women find that attractive. Haha... No. ZoomInfo is not benefitting me in any way. ZoomInfo is a big waste of time. ZoomInfo is a big waste of money. ### 25. Being a ZoomInfo Addict **Rating:** 1.0/5.0 stars **Reviewed by:** Ashiq C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** User friendly interface, even with an beginner it is so easy to handle. Relevant data, data quality is execellent, based on the filters we given, it will show accurate data which makes our work easy. Chrome plugin, makes it easy for access. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Though most of the features are useful, number of features are too much which makes it need to invest more time to figure out use of some features. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** It makes easier for me to find the relevant clients for my sales purpose. **Official Response from Caitlin Coen:** > Hi Ashiq, we appreciate your feedback and are happy to hear you've found success with our data and platform. That said, it appears that the rating you provided doesn't reflect the positive sentiment expressed in your review. Is there anything we can do to help enhance your experience as a customer? ### 26. Terrible Account Management **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The platform integrates to the website, and to our CRM. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Our team wasn't getting the value we wanted out of the product and as a result we were not utilizing the product at the level of our subscription. We met with our account management team at ZoomInfo to relay this feedback and got no real support on making our team more successful with the product. Toward the end of our contract we asked about other features to make the product work for us (specifically on auto-enriching leads), but the cost for adding this was prohibitive. We evaluated another solution and when we told ZoomInfo we would not be renewing, they brought up that we had a 60-day auto renewal clause in our contract terms. Even though we were in active discussions with them about making changes to our subscription because the product wasn't meeting our needs, they are trying to enforce the auto renewal. Our rep never mentioned this to us, and in fact was trying to get us to renew "early," despite the fact that our auto renewal date had already passed without mention. This is a deceptive tactic that (after some quick googling) is common practice for ZoomInfo -- strong arming their unhappy customers into an ongoing agreement by failing to mention the auto renewal until it is too late. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** - ### 27. Unprofessional Experience with ZoomInfo: Buyer Beware! **Rating:** 0.0/5.0 stars **Reviewed by:** Silera P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Data accuracy. Overall, the tool's user-friendly interface and seamless functionality make it highly effective. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** I disliked ZoomInfo SalesOS due to an unprofessional encounter during a discovery call. The salesperson's behavior fell short of high-level sales standards, making me wary of their service. As a former user, I am well-versed in how the service operates. Unfortunately, based on my personal experience and the misleading nature of the demo process, I cannot in good conscience recommend this service to the company I am currently employed at. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** ZoomInfo SalesOS tackles sales and marketing hurdles by providing accurate data and streamlining lead generation. It's made my workflow smoother, helping me connect better with prospects and improving my sales opportunities. ### 28. Okay Product but Terrible Customer Service **Rating:** 0.5/5.0 stars **Reviewed by:** Ashley S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The ability to pull contact information is the only reason why we use ZoomInfo. They are the leader in the NA market. Their available data is not perfect, but it's the best we've found. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Their customer service is absolutely terrible. They constantly reach out trying to up-sell, and then when we actually meet with them, they're not helpful. The real kicker for us is the auto-renewal without any notice. We were planning to non-renew because their Engage product is not as good as others, but the auto-renewed us (and renewed us for more licenses than we need) without talking to us and are not willing to work with us. If you want to be constantly, annoyingly, up-sold and locked into renewals you didn't ask for, ZoomInfo is the company for you. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** We need to be able to find contact data for contacts at prospect companies for outbound outreach. ### 29. NOT A PRODUCT FOR SMB COMPANIES **Rating:** 0.0/5.0 stars **Reviewed by:** Shelby B. | Director of Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I would not recommend Zoominfo to small business sales teams, for a variety of reasons, but put shortly: The investment is not worth it. 1. If you work with small business organizations, the zoominfo platform often will not be able to find your buyers - owners, etc. especially in the 1/2-$10/mil revenue space. It's great about finding large companies and corporations, but it's not suited for small business emails, phone numbers, and websites. 2. intent tool is useless. even though you can see searches going on, we've been unable to execute on that information and intel in a meaningful way to generate appointments. For larger organizations with big marketing teams and endless supllies of SDRs this tool is needed, but if you're a small sales team and each seller does a little of marketing and selling, the intent will not be helpful because it requires a lot of setup and infrastructure. we ran several intent tests and were never able to execute. No notice of Contract Renewals - stuck with a super high prirce tag. 3. If you go with zoominfo, be extremely careful with how you set up your contract, and specifcally ask for NON-AUTO renewal. My contract autorenewed with 20% increase and i got one email at 60 days with a subject line: your subscribtion is set to autorenew automatically. No call with a rep, no date on when renewal is. I tried to cancel my contract at 45 days, and my rep said, sorry. you're stuck. there's no way out. They will push you to "allocate" that spend to another product but will do nothing to help you reduce the spend. Who would I recommend ZI to? If you're a sales leader of a large organization with unlimited budget, zoominfo is a great tool. Who I wouldn't? If you're a smaller organization - I would highly suggest alternative tools. the flashy-iness of ZI does not merit the invoice, unfortunately, and you will not have support. Just a brand new kid out of college telling you sorry there's nothing we can do for you when you need help. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** customer service contract renewals unclear not able to find the leads we need **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Zoominfo is creating a lot of problems for me, and not solving any. ### 30. Lead Generation and prospecting made easy! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** ZoomInfo is one of the widest business databases in our current time. It is a very valuable resource for marketingreserach and lead generation. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** I think is a weakness is while it's database sure is one of the biggest around, its accuracy depends on external factors. thus data errors still occur leading to incorrect contact info or company info. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Zoominfo is a very invaluable tool in my day to day activities. It where I pull up important information from my accounts that can't be just seen readily; where you would have to pull up their website, news about them etch.. It is all found in zoominfo -a one solution for a couple of problems. ### 31. 9/18/2023 Review of SalesOS **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I like that some contact infomation is notated with a fire symbol if that is their prefered form of contact. I like that there are contact photos for a majority of the contacts. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** It is a struggle to use the website. The search bar disappears while I am typing on my work laptop and other work devices. I can never find contact information for new businesses. For example, Silicon Ranch in Georgia. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Zoominfo provides accurate contact infomation for potential prospects. It also verifies infomation already in the Client relationship management software whenever a prospect's contact information is in question. ### 32. Quick review on zoominfo **Rating:** 0.5/5.0 stars **Reviewed by:** Xeja R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** it is integrated with my crm tool and allows me to know the status on excluding those where the lead is already nurturing **What do you dislike about GTM Workspace - Powered by ZoomInfo?** the accuracy is a bit of issue with zoominfo **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** It only deals with the leads/contacts, may not be very well versed with the sales process you have ### 33. Big talk, poor service **Rating:** 0.0/5.0 stars **Reviewed by:** Kal W. | Advisor - RipeMetrics AdvisoryCloud, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** They have great customer data with tech data and rev info that is typically + or - 50% of what is true **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Their software is disjointed and doesn't connect properly to each other. They are stuck in the land of emails without much offering on the linkedIn side of things. They are all about contracts and contracts are more important to them than customers. I paid through the end of my contract and did not get 1 YEAR of my service and they couldn't care less when I brought it up. Would have been happy to work with them to resolve the issue but it just wasn't important on their end. I will not be back and will not recommend. Ultimately I did not get what I paid for, they didn't do a great job helping me succeed with their tools and this was a waste of money and effort. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Customer data on prospects to validate them. Would have liked to used them to list build as well. ### 34. Haven't heard back in 2 months on basic troubleshooting questions **Rating:** 0.0/5.0 stars **Reviewed by:** Connor A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Good for a quick way of getting a ton of emails, though not as accurate as they advertise **What do you dislike about GTM Workspace - Powered by ZoomInfo?** The customer service is a slap in the face. Basic problems like the fact that when we add newly found data to their system it doesn't save. CS rep said he'd get back to us on all of our issues. Haven't heard from him in 2 months. Reached out to old sales rep and implementation manager and no one replies. Wild.... **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Finding bulk contacts ### 35. na **Rating:** 0.0/5.0 stars **Reviewed by:** Sara E. | Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** nannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn **What do you dislike about GTM Workspace - Powered by ZoomInfo?** data doesnt get updated as fast as it should. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** providing data on clients and prospects, making my job easier. ### 36. Wait until you attempt to cancel **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** You are generally able to find some contacts for outreach at most organizations. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** The information is often inaccurate or outdated. Hubspot integration broke frequently. The categories associated to our account had to be corrected after onboarding and required additional labor from both parties to complete. We ultimately decided to not renew with ZoomInfo. As soon as we provided notice that our agreement would terminate at the end of our term, we were threatened with litigation by AD in legal. This is extremely unprofessional. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Lead intelligence ### 37. Utterly horrible, wish we never got involved with them. **Rating:** 0.0/5.0 stars **Reviewed by:** Mike B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Not very much at all after using it for a while. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** There is a sneaky autorenewal they slide into the contract with the ridiculous notification clause months before your renewal date. They won't mention it until you don't want to sign up again. The contact lists we downloaded were not that great, especially for the European data set. Mostly corner office and generally useless emails for campaigns unless you want a golf buddy. Completely worthless if you are looking for contacts in Asia or Africa. The filters are not that great. Also found multiple contacts that did not match what I selected or were not even on the list. Almost like Zoom is just trying to widdle down your download credits with out you knowing. Great stories on the BBB site. They try to sell you more credit right before your contract expires, just in time to let you know that they expired with the contract and that you need to buy more. Oh wait, your renewed contract will now also require you to order what you did last year + any additions you added through the year. I almost forgot, they will try to get you to let them harvest emails from your system without actually explaining that's what they are doing. Seriously don't do it. Run away and block their emails. You can do better with an intern searching LinkedIn. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** They only created problems. ### 38. Worst tool ever, not worth at all **Rating:** 0.0/5.0 stars **Reviewed by:** Anjali S. | Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I don't like anything about this tool. Our licence is going to be over soon and we gonna try other tools in the market. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Contact accuracy is a Joke. Customer support sucks. Integration never worked properly. Account insights are of no use all out of date. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Zoominfo is not solving any of our problems rather than increasing it. Bull shit ### 39. Not a clear company **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** I love how fast I can build out accounts and gain knowledge on the individual **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Can log you out annoyingly, sometimes accounts have poor emails - but can submit to be improved **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Cuts down on the amount of time to build out accounts - ### 40. Zoominfo OS review **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The only think i like is the wide range of database **What do you dislike about GTM Workspace - Powered by ZoomInfo?** The UI could be better and should be compelling **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** For me, the biggest problem is understand the company type, what is the revenue, their hiring pattern ### 41. Antiquated product in terms of pricing and quality of data. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Plug in capabilities. The interface is somewhat a sleek. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** The data integrity is horrible. No easy way to provide feedback on data used. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** I use it for data sourcing. ### 42. Director of Sales and BizDev **Rating:** 0.0/5.0 stars **Reviewed by:** Natanael C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The capability to use its Chrome extension on any website **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Zoominfo sales is Inaccurate and gives you old data, **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Basically, Zoominfo is not solving any problem and it is making our email domain to get flag by Google ### 43. Worst SaaS Investment and Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Charles Y. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Enrich part of the data in CRM. Honestly we do not find much things helpful, most enrich intention are failed with null data. There's other tools in the market provide better data and care more about customers. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** - Cover only very small percentage of the data in Hubspot, actually I think only extra 10% of the data been enriched. Very low. - We try to end the contract after 1 year. But the contract is auto-renew, we are a really small company, do not have someone dedicated to handle these terms. We try to negotiate with days after 2 days auto-renew due. But no luck. We have to pay full whole year contract price without any room to negotiate. So we end up paying a tool that we are not using. Basically their team is sales-centric, never care about customers' success, instead they are just thinking everything to upsell and push sales while their product actually doesn't work. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Enrich CRM data to better understand customer and do the targeting. But they failed to that, that's better tools in the market already. We do not get any benefits from this investment, actually it's our worst investment. ### 44. WORST Customer Experience ever **Rating:** 0.0/5.0 stars **Reviewed by:** Sharn P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The platform I am sure is great, the technology is useful **What do you dislike about GTM Workspace - Powered by ZoomInfo?** The customer experience and post-sales support. Following signing the contract, I noted that THEY had made a mistake on the contract, and we needed to change the product they had signed us up for to the one they had taken me through the sale process with. I was passed to multiple people, none of which could or would fix the error and 6-months later, they still want me to pay for something I do not need or want. A simple fix would have been to swap the products over, and I was even happy to pay more... Instead, they want to take the shirt off our backs and threaten legal action. BE AWARE if you are buying from these guys, they have NO accountability and do not want to resolve an issue efficiently; THEY WILL try and bully you just to get the money... The whole post-sales process (which was a pressure sale) feels very automated, and I wonder if there is any human there.... **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** None currently as I am still waiting on them to resolve my issue. ### 45. Terrible sales experience, OK product **Rating:** 0.0/5.0 stars **Reviewed by:** Megan G. | Director of Sales Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** The product is generally acceptable for our lead generation program and has decent integrations, but we experience an 11% bounce rate which is more significant than their guaranteed 95% accuracy rate. We use ZoomInfo for lead generation, intent data, and their WebSights product and do appreciate the single platform to use these features. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** We have been with ZoomInfo for several years, and as part of our due diligence, we wanted to evaluate other vendors in the space upon our upcoming renewal. We let ZoomInfo know we were going to spend time evaluating other options and asked them to hold on renewing. Instead, we were met with a stiff-arm "auto renewal" contract stating that because we did not request to cancel within 60 days, we had no option but to renew our contract as is. After some resistance, we realized we had to continue with ZoomInfo. At the point of that realization, I asked to downgrade some of our current packages to remove unnecessary services. Instead, I was told I must continue paying for portions of the package that does nothing for my company. For example, we told ZoomInfo about high bounce rates, yet they did nothing to provide a real solution or financial remediation to back their "95%" accuracy rate. We told them their intent data is not converting leads and that we no longer wanted to pay for that service, yet I was told I have to continue to pay for that or "reallocate" funds. Their claim to have no ability to adjust the subscription to better align with my company's needs is outrageous. Yes, we signed an auto-renewal clause. OK, you win there ZoomInfo. But the unwillingness to help us align our subscription to what is best for our company by using the auto-renewal as their only backing is outrageous. This sales tactic is a scam, and I continue to feel shocked that a company of its size and status treats its customers this way. Hopefully, this review can help someone considering doing business with this shady company, or at least request an opt-out clause on their agreement. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Their database is vast, but it comes with a cost of a higher bounce rate than they sell in their pitch. We usually have no issue finding Manager+ email information, but we see fewer direct and mobile lines. However, we do appreciate the filtering ability. ### 46. Zoominfo tricks people **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Zoominfo has decent tools, data accuracy is not always good. Their customer service is not good, and they try to trick customers by having an auto-renewal clause in the contract with an opt-out requirement and they then cite the legal contract, threaten collections and forces customers to renew for another year at the same $ level. We just went through this and there are thousands of customers complaining about this practice. Unfortunately, it is legal in most States, so you end up being stuck. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Not very accurate data wihtin zoominfo database. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** N/A ### 47. Painful to Use **Rating:** 0.0/5.0 stars **Reviewed by:** Davide L. | Account Executive **Reviewed Date:** September 20, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** It has quite a big DB and can help you export contacts into Hubspot from LinkedIN Sales Nav. Both these though come with pains and can be improved upon **What do you dislike about GTM Workspace - Powered by ZoomInfo?** It's excruciatingly painful in terms of User Experience. 1. A lot of contacts are outdated, I pulled contacts into the CRM to then find out they had left the company targeted ten years ago. 2. The Chrome Extension keeps signing me out. Multiply that by many tabs opened, it really is frustrating having to log in over and over again every few mins 3. No matter how many times I close the little pop up with the new features, it keeps coming back every 30 seconds, I tried closing it, clicking on "see release notes" clicking on all the buttons but my preferences just won't be saved. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** It's good to import contacts from LinkedIN (If the extension worked properly would be better) and has a large database (lots of contacts outdated though) ### 48. Poor data, horrible customer service **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** We purchased ZoomInfo to supplement data for our sales and marketing team. We were most excited about the ability to see hierarchy at a company. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Our data match is very low. When trying to work with our account representative at ZI, he will ignore emails, not reply, and doesn't seem to care that the service we are paying for doesn't work. The Intent data is pretty useless. You can't set it up to actually give you intent data that is meaningful. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** Ability to understand our TAM has been great. It allows us to understand the rest of our addressable market. ### 49. Disappointed and Unaided – ZoomInfo Did Not Deliver on its Promises **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Unfortunately, Nothing. Nothing is accurate. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Data Accuracy "Customer Service" Over promise, under deliver **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** They are trying to solve but not solving anything, so there are no benefits at all. ### 50. Really Bad Unvetted Data **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2022 **What do you like best about GTM Workspace - Powered by ZoomInfo?** Nothing really. It appeared the product had tons of information and there was integration into my CRM. I read reviews and they appeared to be solid on the company. I would encourage a user to actually use the product and see if you can just sign up for 1-3 months before committing longterm. Look at trustpilot.com for real reviews. **What do you dislike about GTM Workspace - Powered by ZoomInfo?** Man... the price for one. They price the product like it is the best in the industry when in reality it is very faulty, inaccurate, leaves off many companies in any SIC category. They categorize companies totally wrong with inaccurate SIC codes and NAICS codes. Companies without working website or brought into the search results. Many newer companies are entirely left off - if you are pursuing small/mid sized companies, the info is either missing or wrong. The large company data is great, but then it would also be the case for many Data List vendors out there. Basically after pulling a list, it would take many hours to clean it up. I want something with fairly good accuracy that I can clean up a little and then import into my CRM, definitely not the case here. **What problems is GTM Workspace - Powered by ZoomInfo solving and how is that benefiting you?** it is not solving any problem ## GTM Workspace - Powered by ZoomInfo Discussions - [Sneaky auto-renewal clause in ZoomInfo contract](https://www.g2.com/discussions/sneaky-auto-renewal-clause-in-zoominfo-contract) - 2 comments, 4 upvotes - [Who are ZoomInfo's top 3 competitors?](https://www.g2.com/discussions/who-are-zoominfo-s-top-3-competitors) - 4 comments, 2 upvotes - [Help me, how to submit my company?](https://www.g2.com/discussions/help-me-how-to-submit-my-company) - 1 comment, 1 upvote - [How sales org can benefit by using ZoomInfo web-sights functionality ?](https://www.g2.com/discussions/how-sales-org-can-benefit-by-using-zoominfo-web-sights-functionality) - 1 comment, 1 upvote - [How does ZoomInfo SalesOS empower sales teams to achieve better results through data-driven insights?](https://www.g2.com/discussions/how-does-zoominfo-salesos-empower-sales-teams-to-achieve-better-results-through-data-driven-insights) - 3 comments, 1 upvote - [View GTM Workspace - Powered by ZoomInfo pricing details and edition comparison](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+12%3A37%3A51+-0500&secure%5Bsession_id%5D=ed837a87-2d85-489a-87a5-af98418b64f5&secure%5Btoken%5D=63d3b591322c64d3941859d259f2230da4a80fd138c0b58a93726e332959d95b&format=llm_user) ## GTM Workspace - Powered by ZoomInfo Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Athean](https://www.g2.com/products/athean-athean/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Chrome Enterprise](https://www.g2.com/products/chrome-enterprise/reviews) - [Chrome OS](https://www.g2.com/products/chrome-os/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Clay](https://www.g2.com/products/clay-com-clay/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [In4Suite](https://www.g2.com/products/in4suite/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [LinkedIn Recruiter](https://www.g2.com/products/linkedin-recruiter/reviews) - [LinkedIn Sales Insights](https://www.g2.com/products/linkedin-sales-insights/reviews) - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) - [Lusha](https://www.g2.com/products/lusha/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Surfe](https://www.g2.com/products/surfe/reviews) - [Vanillasoft](https://www.g2.com/products/vanillasoft/reviews) - [Vidyard](https://www.g2.com/products/vidyard/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) ## GTM Workspace - Powered by ZoomInfo Features **Additional Functionality** - Calendar Sync - CRM - Conversation Intelligence - Lead Qualification - Strategic Planning - Customizable Reports - Visual Analytics - Customer Profiles - Activity Tracking - Alerts/Notifications - Contact Database - Lead Scoring - Data Import/Export - Data Cleansing - Prospecting Tools - Sentiment Analysis - Multi-Channel Data Collection - AI Copilot - Dashboard Creation - Engagement Tracking - Generative AI - Lead Generation - Interaction Tracking - Predictive Analytics - Customizable Templates - Collaboration Tools - For Sales Teams/Organizations **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Data Availability** - Contact Data Availability - Company Data Availability - Industry Research Availability - Technographic Data Availability **Lead Intelligence** - Market Insights - Account-level Insights - Lead Analysis **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Data Availability** - Contact Data Availability - Account Data Availability - Offline Data - Real-Time Data - Intent Data **Lead Intelligence** - Lead Validation - Lead Enrichment - Lead Quality - Lead Analysis - Browser Extension **Lead Monitoring** - Features - Performance - Identification - Lead Capture **Data collection** - Natural Language Processing (NLP) - Data Sources - Custom Research Sources - Lead Enrichment - Advanced Data Collection **Generative AI** - AI Text Generation - AI Text-to-Speech - Generative AI **Agentic AI - Lead Mining** - Cross-system Integration - Proactive Assistance **Agentic AI - Visitor Identification** - Cross-system Integration - Third-Party Integrations - Social Media Integration **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Marketing Account Intelligence** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Additional Functionality** - Conversion Rate Optimization - SEO Management - Drag & Drop - Visual Analytics - API - Surveys & Feedback - Data Import/Export - Reporting & Statistics - Real-Time Reporting - Customizable Templates - Real-Time Data - A/B Testing - Screen Activity Recording - Site Search Tracking - Trend Analysis - Visitor Tracking - Customer Segmentation - Engagement Tracking - Activity Tracking - Sales Trend Analysis - Funnel Analysis - Widgets - Alerts/Escalation - Real-Time Analytics - Heatmaps - Search/Filter - Conversion Tracking - Reporting/Analytics - Referral Tracking - Real-Time Monitoring - Generative AI - Data Visualization - Behavior Tracking - Keyword Tracking - Pageview Tracking - Customizable Reports - Charting - Visualization - Activity Dashboard - Real-Time Notifications - Access Controls/Permissions - Time on Site Tracking - Web Traffic Reporting - Monitoring - Tagging - Dashboard Creation - Campaign Management - Campaign Analytics - Customizable Branding - Alerts/Notifications - User Interaction Tracking - AI Copilot - Customer Journey Mapping - Goal Setting/Tracking - Multiple Site Management - Website Analytics **Data Accuracy** - Contact Data Accuracy - Company Data Accuracy - Technographic Data Accuracy **Lead Intelligence** - Market Insights - Account-level Insights - Lead Analysis **Lead Management** - Segmentation - Predictive Scoring - Account Identification **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Agent Tools** - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Platform Additional Functionality** - Third-Party Integrations - Topic Customization - Natural Language Processing (NLP) - Alerts - Real-time Intent **Data Capture** - Mobile - Websites - Social Media - Data **Segment Trending** - Web - Social - Benchmarks - Finance **Agentic AI - Lead Intelligence** - Cross-system Integration **Agentic AI - Email Verification** - Decision Making **Additional Functionality** - Email Management - CRM - Fraud Detection - Data Verification - Lead Management - Contact Database - Spam Detection - A/B Testing - Email Distribution - Disposable Email Detection - Activity Dashboard - Unsubscribe Database - Syntax Check - AI Copilot - Data Import/Export - Spam Analysis - Subscription Management - Campaign Segmentation - Secure Data Storage - Third-Party Integrations - Duplicate Detection - Email Templates - Real-Time Monitoring - Contact Management - Anti Spam - Recipient Validation - Drag & Drop - Delivery Tracking - Email Marketing - Email Alerts - Bulk Email Verification - Drip Campaigns - Activity Tracking - Data Capture and Transfer - Bounce Rate Analysis - Catch-all Server Detection - Customer Database - Single Email Verification - Monitoring - Bulk Send - Spam Blocker - Mailing List Management - Email Tracking - Reporting & Statistics - File Transfer - Real-Time Data - Real-Time Analytics - Compliance Management - API - Domain Check - Email Address Extraction **Lead Management** - Segmentation - Predictive Scoring - Account Identification **Marketing Campaigns** - Omni-Channel Tracking - Revenue Planning - Media Attribution - Opportunity Timeline - Customization **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **Automation** - Voice Activity Detection - Call Scrubbing **Analytics** - Export/Import - Reporting **Analysis** - Custom Dashboards - Reports - Integrations **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Sales Intelligence** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integrations - Calendar/Reminder System **Additional Functionality** - Event Triggered Actions - Lead Generation - Lead Notifications - Generative AI - Lead Capture - Reporting/Analytics - API - Customer Journey Mapping - Real-Time Reporting - Lead Qualification - Multi-Channel Attribution - Customer Segmentation - Database Support - Summary Reports - Prioritization - Pipeline Management - Customizable Reports - Conversion Rate Optimization - Customer Database - Search/Filter - Activity Tracking - Trend Analysis - Lead Management - Performance Metrics - Content Marketing - Reporting & Statistics - B2B Lead Generation - Real-Time Updates - AI Copilot - Web Traffic Reporting - Data Import/Export - Customer Activity Tracking - Behavior Tracking - Competitive Analysis - Predictive Analytics - Contact Database - Sales Management - Activity Dashboard - Built-In Database - Real-Time Notifications - CRM - Contact Management - Real-Time Analytics - Data Visualization - Lead Nurturing - Sales Trend Analysis - Pipeline Reports - Customer Profiles **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting/Dashboards - Mobile User Support - APIs - Deal Management - Sales Pipeline Management - Lead Management - Contact Management - Workflow Management - Territory Management - Sales Activity Management **Marketing Campaigns** - Omni-Channel Tracking - Opportunity Timeline - Customization **Campaign Execution** - Website Personalization - Prioritized Accounts - Trending Accounts - Email Campaigns **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customization** - Web Forms - Personalization - Templates - Integration - Social Media Integration - Customizable Forms - Customizable Templates **Platform** - Search - User, Role, And Access Management - Mobile User Support - Alerts - Collaboration - Compliance **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Additional Functionality** - Lead Segmentation - Conversion Tracking - Activity Dashboard - A/B Testing - AI Copilot - Pipeline Management - Drag & Drop - Reporting & Statistics - Multi-Campaign - Prospecting Tools - Customizable Fields - Lead Distribution - Event Triggered Actions - Engagement Tracking - Generative AI - Chat/Messaging - CRM - Email Marketing - Template Management - Lead Nurturing - Customizable Branding - Contact Management - Contact Database - Email Management - Real-Time Notifications - Customer Segmentation - Surveys & Feedback - Campaign Management - Activity Tracking - Alerts/Notifications - Data Extraction - Lead Notifications - Reporting/Analytics - Dashboard - Business Card/Badge Scanning - Lead Generation - Customer Database - Autoresponders - Lead Qualification - API - Forms Management - Visitor Tracking - Lead Management - Campaign Analytics - Search/Filter - Campaign Planning - Lead Scoring - Email Tracking - Drip Campaigns - Campaign Segmentation - Lead Verification/Validation - Source Tracking - Calendar Management - Reminders - Interaction Tracking - Opportunity Management - Sales Reports - Document Storage - Sales Trend Analysis - Monitoring - For Sales Teams/Organizations - Sales Forecasting - Workflow Management - Task Management **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Data Availability - Marketing Account Intelligence ** - Technographic Data Availability **Agentic AI - Market Intelligence** - Cross-system Integration - Proactive Assistance **Agentic AI - Account Data Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Data Accuracy - Marketing Account Intelligence ** - Technographic Data Accuracy **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Features** - Lead Builder - Integration to CRM/Marketing Automation - Data Cleaning/Enrichment - Data Segmentation/Filtering - Search - News/People Alerts - Reporting - Messaging - Real-Time Data - Intent Data - Sales Automation - Email Marketing - Real-Time Reporting ## Top GTM Workspace - Powered by ZoomInfo Alternatives - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 4.7/5.0 (9,411 reviews) - [Demandbase One](https://www.g2.com/products/demandbase-one/reviews) - 4.4/5.0 (1,941 reviews) - [Lead411](https://www.g2.com/products/lead411/reviews) - 4.5/5.0 (480 reviews)