I use Zoom Phone as my primary business phone system, and I really like how it helps me manage calls in one centralized place, alongside Zoom meetings, whether I'm in the office or on the go. Zoom Phone consolidates various communication tools into the same platform, ensuring I remain reachable without needing a desk phone. I appreciate the seamless integration with the rest of the Zoom platform, which keeps calling, voicemail, and history all in one place, making it easy to stay organized and responsive. I find features like voicemail transcription helpful in saving time. The ability to switch between devices, like desktop, mobile, or web, makes it easy for me to work wherever I am for the day. Call reliability, call logs, and voicemail also contribute to making it easy and efficient for my usage. Review collected by and hosted on G2.com.

I don't have much feedback, other than the voicemail transcription can not always be as accurate as expected, which may be influenced by background noise. Continuing to improve this will be a benefit. Review collected by and hosted on G2.com.

I mostly use Zoom Phone for meetings, both one-on-one and group, and it really helps when I'm out and need to join a meeting because I can just open Zoom on my mobile and join from anywhere without needing a laptop. I like the texting feature and the emoji hand-raising feature, and it's really easy to join with a link or code, which is the best part for me. My favorite features are definitely the AI Companion, which is like having a note-taker so I can actually listen, and the Blurred Background setting, which is a lifesaver for hiding a messy kitchen or busy café. Plus, the quick little Reactions are perfect for nodding along without unmuting and causing an echo. I integrate Zoom Phone with CRM platforms like Salesforce and HubSpot for automatic call logging and click-to-dial functionality, which saves a lot of manual data entry for sales and support teams. I also connect it to Microsoft 365 for seamless calling within Outlook. Review collected by and hosted on G2.com.

While I love Zoom Phone, sometimes I wish the mobile app battery drain wasn't so noticeable, especially on long calls. And honestly, setting up some of the more complex routing rules still feels a bit clunky. I wish that part was more intuitive and less buried in menus. Review collected by and hosted on G2.com.

Yes now it's improved no hanging great solution given by zoom Review collected by and hosted on G2.com.

Need to increase limit it gives more users to zoom Review collected by and hosted on G2.com.

I like that with Zoom Phone, I don't always have to switch on my laptop or desktop. I can just sit on my bed and be comfortable while talking to people I cannot meet physically. A specific feature I love is the ability to edit my background; it doesn't matter if I'm in a formal setting because I can just edit the background, which helps me talk to people without worrying about what I'm doing. The share screen feature is another aspect I enjoy. For instance, when I was showing my student how to access the syllabus and create proper notes using AI, she was confused, and I just shared my screen and showed her what to do, which was really helpful for her. I also find Zoom Phone accessible and easy to use. The initial setup was pretty clear and easy to follow, with no confusing steps, and it didn't take much time. It's been very helpful for me. Additionally, it's really great that I can use Zoom Phone to communicate with people I cannot meet physically, share resources, share my screen, and conduct tuition classes and tests without having to physically visit my students. Review collected by and hosted on G2.com.

I think that when people enter a meeting, a notification should pop up with a sound to alert people that someone is trying to enter. Sometimes it gets confusing if someone is waiting in the waiting room. So that feature could be a little more clarified and clear. Review collected by and hosted on G2.com.

Zoom has recently performed a major transformation into AI first platform, moving away from just being a video app to Zoom Workplace. Review collected by and hosted on G2.com.

AI language support needs improvement, as performance is currently weaker in languages other than English. Review collected by and hosted on G2.com.

I use Zoom Phone to attend my classes that I enrolled in, and I find it super easy and comfortable to listen to my classes online. The reliability is great, and the features are easy to understand and use. Joining Zoom is simple; you just click on the link and can easily mute and unmute yourself without stress. Compared to other meeting apps or software, Zoom Phone is super comfortable. The initial setup is quick, allowing me to access and log in with just one click. Review collected by and hosted on G2.com.

I believe the multiple screen sharing option that is available in Zoom's workspace would be good to have in Zoom Phone as well without any problem. Review collected by and hosted on G2.com.

I find Zoom Phone incredibly user-friendly and perfect for my online classes. I like how easy it is to connect to video calls and that I don't experience network problems. The speed of video call connections is a major plus. A feature I value a lot is the captioning, which helps me understand my teacher's words better. Switching from Google Meet to Zoom Phone has been a positive change since it's more efficient, and I can create webinars seamlessly. Joining a class by just entering a number makes things super easy. Review collected by and hosted on G2.com.

When touching the link it directly takes me to class without asking to off the mic or camera. Review collected by and hosted on G2.com.

I appreciate Zoom Phone for its ease of use and connection, which really stood out to me. The setup process was very straightforward with simple instructions and no hitches in the road. It allows us to remotely join meetings and keeps the entire team up to date, even if some people are sick, making it quite effective for conference calls. Review collected by and hosted on G2.com.

occasionally it gets glitchy. Review collected by and hosted on G2.com.

I love using Zoom Phone for my business calls and interviews because it makes communication reliable and organized. I really appreciate its simplicity and reliability, and it's super convenient. Another thing I like is that my team can use it with minimal training. The features like calling, voicemail, and call logs are really good. Being part of the Zoom ecosystem is also a plus for me. The integration with Salesforce is great because it enables direct call initiation from Salesforce records. Plus, the initial setup was very, very easy. Review collected by and hosted on G2.com.

I'm frustrated by the call quality consistency during peak hours, which affects reliability. I'd like better network optimization and bandwidth management to improve this aspect. Review collected by and hosted on G2.com.

I like that Zoom Phone has very good call quality and minimal downtime. It's easily integrated with other Zoom tools like Zoom Messenger and Zoom Meetings, which enhances my communication efficiency. I also find it accessible from both desktop and mobile, which is really convenient. The user interface is easy to understand, and it's really easy to set up and use. I appreciate the quick and clear coordination with different teams, and it provides a good overall platform to organize meetings and keep track of what's being discussed. Review collected by and hosted on G2.com.

Slight delays or call drops can occur during high network load periods. That's the only thing that could be improved, I guess. Review collected by and hosted on G2.com.