- Unified communications in one platform (messaging, meetings, phone)

- Easy integration with existing Zoom Meetings

,Cost-effective alternative to traditional landlines, Features like VoIP, calling, and Scalability for businesses Review collected by and hosted on G2.com.

Limited advanced features compared to other enterprise solutions

,Dependent on internet connectivity (VoIP)

Some users report issues with call quality or syncing, Limited traditional phone features in some areas Review collected by and hosted on G2.com.

I really appreciate how Zoom Phone helps me to interact with team members live face to face. The chat, screen sharing, and 'raise your hand' features clear all doubts effectively. I also like that it works easily without giving up my privacy. Additionally, I enjoy integrating it with Google Calendar to track the timing of meetings via Zoom. Review collected by and hosted on G2.com.

It doesn't have the feature to revisit the meeting session after it ends to copy the messages or notes. It should have the feature of getting backup of chats and documents shared for easy reference via email. Review collected by and hosted on G2.com.

The program worked wonders for my Dr. appointments when i was unable too physically go. I could hear and see my Dr. clearly and I've never had any signal problems or a lost calls. It worked well on my phone as well. Didn't cause any type of lagging what so ever. Id recommended for appointments and meetings and even catching up with friends or family. Most definitely 100% functionality and using the platform was straight forward and very easy too manage. It also has a number of great features to consider. I still use this platform for all my appointment needs. They also have great customer support if you have any issues. Signing up was a breeze and downloading is very smooth and they have videos too help you. Setting up and receiving your zooms were very smoothly ran and your software testing was a breeze. Very simple and straight forward too download and using its capabilities. Review collected by and hosted on G2.com.

I honestly never had a bad experience with this platform. I may have had too reload once or twice but that could have been on my phone. Review collected by and hosted on G2.com.

I like that with Zoom Phone, I don't have to use my personal phone number, which is great. It allows me to access the company portal on my phone without using my own number, and if I leave, someone else can easily pick up and continue where I left off. I'm looking forward to the integrations with Salesforce because we can directly go to a contact record and make a call, and it logs the call for us. The initial setup is still ongoing, but it's been good so far. Review collected by and hosted on G2.com.

Texting feature - I have not tried it but you can't do mass callouts. Review collected by and hosted on G2.com.

I like how Zoom Phone makes connecting with others very easy. It feels more secure compared to other platforms. The quality of the Zoom call is very good, and it's accessible even with lower internet quality. I also appreciate that we can manage all calls and meetings in one place. The initial setup was very easy, which was a big plus. Review collected by and hosted on G2.com.

Some of advanced features take time learn them properly,some settings also take time to figure out initially, Mobile experience could be improved, Review collected by and hosted on G2.com.

Multiple available features easy to share link or join directly from browser Review collected by and hosted on G2.com.

When subscribed to premium more Ai feature shoukd be added in same subscription instead of buying additional Review collected by and hosted on G2.com.

I use Zoom Phone mainly for daily business communication such as calls with clients and team calls, and it's great for managing calls from a single platform with Zoom meetings, making communication more organized. I appreciate features like call routing, voicemail, call logs, and call quality analytics, which are helpful for tracking and follow-ups. It's perfect for remote and hybrid work as it allows taking calls from desktop and mobile without needing a physical phone. What I like most is the seamless integration with the Zoom ecosystem, which makes switching between calls and meetings smooth and keeps communication in one platform. The reliable call quality and flexibility of using it on both desktop and mobile support remote work effectively. The integration saves time and avoids confusion by allowing a call to switch into a meeting instantly. The consistent call quality ensures clear communication with clients and team members. I find call logs and history very useful for tracking past conversations and planning follow-ups, improving productivity. Overall, these features make communication more streamlined and reduce the effort needed to manage multiple tools, adding real value to my workflow. Review collected by and hosted on G2.com.

While Zoom Phone works well overall, there are a few areas that could be improved. The initial setup and configuration can feel a bit complex, especially for new users or smaller teams without dedicated IT support. Sometimes advanced call routing or admin settings take time to understand. I’ve also noticed that call quality can occasionally depend heavily on internet stability, so in low-bandwidth situations there may be minor delays or drops. Additionally, the pricing can feel slightly higher compared to basic VoIP solutions, especially if you only need simple calling features. That said, these issues are manageable, and the overall experience is still very positive. Review collected by and hosted on G2.com.

What I like most is the 'single pane of glass' experience, which integrates everything my team needs in one place, making it a natural upgrade since we're already using the Zoom app for video meetings. The interface is intuitive, so if you know how to join a Zoom meeting, you already know how to use the phone dialer. I also really appreciate the call quality and reliability, as we've tried other VoIP solutions that would get choppy with network issues, but Zoom Phone handles packet loss incredibly well, offering consistently crisp audio. The 'Call Flip' feature is a standout for me, allowing me to transfer calls from my iPhone to my laptop seamlessly without the client noticing, which is perfect for my hybrid work schedule. Lastly, I love the Slack integration, which lets us jump into voice calls directly from our chat platform, and the Gmail add-on that allows us to call numbers directly from our inbox. Review collected by and hosted on G2.com.

While I love the app, SMS texting has been a surprising headache. We assumed texting clients would be as easy as using a cell phone, but because of new carrier regulations (10DLC), we had to register our 'brand' and 'campaigns' with a governing body just to send simple texts to clients. It was a bureaucratic nightmare that took weeks to get approved. Additionally, customer support can feel nonexistent for smaller accounts. Because we are a mid-sized business (not a massive enterprise), we don't have a dedicated account manager. When we had a porting issue with one specific number, I spent three days going back and forth with a chatbot and email support before a human actually fixed it. The main frustration is the 'chatbot loop.' For small-to-mid-sized accounts (under ~50 licenses), there is no direct phone line to call when things break. You are forced to file a web ticket or talk to a bot, and the turnaround time can be 24-48 hours. Review collected by and hosted on G2.com.

Zoom Phone offers reliable call quality and seamless integration with the Zoom ecosystem, making communication simple and centralized. The ability to manage calls, voicemails, and call logs from both desktop and mobile helps sales teams stay responsive and organized, whether working remotely or in the office. Review collected by and hosted on G2.com.

Occasionally, call routing and configuration settings can be complex to manage without admin support. Additionally, advanced analytics and reporting features could be more detailed to better track call performance and team activity. Review collected by and hosted on G2.com.

I appreciate that Zoom Phone allows me to connect easily and seamlessly with groups, which is really useful for attending online meetings and screen sharing. As a host, I can control the online meetings, and I find all the functions easy to use. I particularly like features such as screen sharing, call voice and video control, and the ability to conduct group meetings, whether it's one-on-one or with a larger group, without any issues. The initial setup is quick, as it takes just 5 minutes to set up and arrange a meeting. It's self-sufficient for group meetings, so I don't need to use any other tools. We've been using Zoom for 6 years and haven't felt the need to try another app. Review collected by and hosted on G2.com.

It's costing should be decreased, otherwise everything else is perfectly fine Review collected by and hosted on G2.com.