The single tick transition from a chat or ticket straight into a live voice or video call is a life saver. When an L2 major incident drops, being able to instantly pull a user or a team mate into a call without messing around with meeting links drastically cuts down our mean time to resolution. The call quality is incredibly stable. Review collected by and hosted on G2.com.

The hardware integration can be finicky. External headsets occasionally lose sink with the desktop soft phone app, forcing a quick restart of the client mid fifth. Review collected by and hosted on G2.com.

I think it offers a good solution for people who don’t want to operate a physical phone and are looking for a VoIP option instead. Review collected by and hosted on G2.com.

I found it extremely difficult to get approved for any campaigns on their platform, which meant I couldn’t really use it to send text messages. If you’re a business that’s looking to send more casual texts to employees, leads, etc., rather than advertising blasts, I wouldn’t recommend it. Review collected by and hosted on G2.com.

It is very easy to attend and host meetings on my phone. It can work on a low end device also which makes it reliable for most of users and it also does not need a high speed internet, normal or moderate speed internet/wifi users also face no issue with Zoom. It also has features like Live recording, and virtual background which makes it stand out. Review collected by and hosted on G2.com.

Sometimes I have felt that even with good internet connection, the quality of video and audio deteriorates. The background voice suppressor sometimes doesn't work properly. Review collected by and hosted on G2.com.

I like that Zoom Phone is cloud-based, allowing me to make necessary changes from a web portal. It seems very flexible, and the physical phones are pretty friendly with any network they're plugged into. They only need Internet access and don't require custom firewalls or port rules to work. Essentially, you just plug them in, and they work regardless of location. The initial setup was pretty easy because we could start deploying them through a web dashboard after getting the licenses. Review collected by and hosted on G2.com.

It's a little tricky deploying them to desk phones with users because you kinda have to wait on the user to accept the invitation to join Zoom before you can assign them to a desk phone. Review collected by and hosted on G2.com.

Zoom has so many features and makes training, meetings and collaborations easier and more efficient. Every day, I have multiple meetings on Zoom. I love that I can record and share and have the ability to "work" with people from all over the company and my clients. Review collected by and hosted on G2.com.

Sometimes, when I'm on my VPN, it starts to act a little weird. I experience some latency and I have to restart the application and/or sometimes even my entire system. It doesn't happen everyday - but sometimes. I would like it to be more friendly when it comes to allowing the owner of the Zoom session to do more with the tool. Review collected by and hosted on G2.com.

Zoom phone is a calling software that has been developed by zoom networks. We have been a old user of Zoom for video calls and meetings but after installing zoom phone the audio interactions has been improved as it does not need mobile network service provider or a SIM card for connecting calls. The software completely works through online medium and strong internet connectivity. Review collected by and hosted on G2.com.

Zoom is a platform that is mainly developed for professional and business usage only even if you have bought its premium plan you will not be able to make personal call as calls only get connected through internet connections and also there is no availability of multiple channel video conferencing feature like zoom video calls. Review collected by and hosted on G2.com.

I like Zoom Phone's portability and accessibility. I can use it anywhere I am, which I find really convenient, especially when my laptop is having issues. It's great that I can sit anywhere, be anywhere, and still use it without any hassle. Review collected by and hosted on G2.com.

What I think can be improved is that guest and host feature. A few days ago, I hosted a webinar wherein I faced issues with the feature and the scattered layout of Zoom. It was not easy. We had a huge meeting with so many people wherein we tried to understand how it worked, given how scattered the layout was, and it took us around a week to get the hang of it. Review collected by and hosted on G2.com.

Zoom phone is a online calling system that completely works on internet and cloud storage. This calling system does not need a mobile and sim or any kind of landline connection. All the calls that we do through zoom are mainly video calls and it helps us in easily connecting with clients and our team members all over the world. Review collected by and hosted on G2.com.

I have felt that there are two major con of Zoom phone the first one is that the tool is not so much required for doing locals calls because all the calls are video based and need so much of internet connection. So, it is not required only and the second one is that it will need a strong broadband connection for good call quality otherwise the calls are too laggy. Review collected by and hosted on G2.com.

What I appreciate most about Zoom Phone is its seamless integration with the Zoom platform. Having calls, messaging, and meetings all in one location means I don’t have to switch between different apps. The setup process is straightforward, and using it is simple. The call quality is consistently reliable, and it connects effortlessly with my contacts and calendar, making communication both straightforward and efficient. Review collected by and hosted on G2.com.

What I find less appealing about Zoom Phone is that it sometimes feels somewhat basic when compared to specialized phone systems. Certain advanced calling features, such as in-depth call analytics, more sophisticated call routing, or highly customizable auto-attendants, are not as fully developed. Additionally, international calling expenses can accumulate quickly. For some teams, this may mean having to seek out additional tools or upgrades to address these shortcomings. Review collected by and hosted on G2.com.

Zoom Phone helps me maintain a boundary between my personal cell phone and work calls. It allows me to receive notifications about work calls on my cell phone without fully integrating them, so voicemail notifications feel like emails and remain in the realm of work communication. I appreciate the Transcription feature that transcribes voicemails, which helps me decide whether I actually need to listen to the voicemail and call back. It's also great that Zoom Phone allows us to take work calls from anywhere, which was particularly beneficial when many employees were working from home. Review collected by and hosted on G2.com.

The Zoom app logs me out more often than I would like. The login experience is easy, but I would like it to keep me logged in for longer. Review collected by and hosted on G2.com.