Muhibuddin S.
MS
Muhibuddin S.
Associate
Small-Business (50 or fewer emp.)
"Instant Escalation with Seamless Integration"
4.5/5
What do you like best about Zoom Phone?

I really like how Zoom Phone allows me to instantly escalate a phone call into a full Zoom video meeting or a team chat without any interruption. It's great for keeping things within the Zoom platform. The way it streamlines workflows and improves collaboration is really valuable to me, and I appreciate not having to end the initial phone call to switch modes. Also, its easy-to-navigate interface and the color combination offers a fresh start, looking better than Microsoft Teams. Plus, getting started was super quick, too, just taking a few seconds. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

A specific issue mentioned by some users is that the mobile app can drain their phone's battery when running location services for emergency calling purposes. Review collected by and hosted on G2.com.

Abhishek B.
AB
Abhishek B.
GRC Intern (Governance, Risk and Compliance in Security)
Small-Business (50 or fewer emp.)
"Zoom Review"
5/5
What do you like best about Zoom Phone?

The notes feature is useful as it helps to share notes.

The filters and video backgrounds are quite diverse and look great. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

Yes, the timer feature along with music should be available soon Review collected by and hosted on G2.com.

VT
Vincent T.
Corporate Systems Engineer
Enterprise (> 1000 emp.)
"Zoom Phone Keeps Meetings, Workspace, and Calling in One App"
5/5
What do you like best about Zoom Phone?

I love how zoom phone is on the same app as our zoom meetings and work space set up. It reduces the need for vendors in our environment. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

Nothing so far. It's been pretty good. It gives a lot of options for SPAM calls. Review collected by and hosted on G2.com.

NS
Nandhakumar S.
Quality Automation Specialist
Information Technology and Services
Enterprise (> 1000 emp.)
"Seamless Communication with Zoom Phone's Unified Platform"
4.5/5
What do you like best about Zoom Phone?

Zoom Phone stands out for its seamless integration with Zoom Meetings and Chat, delivering a unified communication experience. It offers crystal-clear call quality, robust reliability, and advanced features like voicemail transcription and call routing, all while simplifying management through an intuitive, cloud-based platform. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

Zoom Phone can feel limited for businesses needing advanced call center features or deep CRM integrations. Some users report occasional latency and call drops in low-bandwidth environments. Additionally, international calling costs and certain premium features may require extra subscriptions, increasing overall expenses. Review collected by and hosted on G2.com.

Neeraj K.
NK
Neeraj K.
Transcriptionist
Small-Business (50 or fewer emp.)
"Reliable All-in-One Communication, With Room for Simplicity"
5/5
What do you like best about Zoom Phone?

I appreciate that Zoom Phone is simple to use and seamlessly integrates with Zoom Meetings and Chat. It provides a call, message, and video all in one platform, which saves time and keeps things organized. The call quality is also solid, and aspects such as call forwarding, voicemail transcription, and mobility features make it convenient for both work and personal purposes. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

I don't like that Zoom Phone feels at times complicated to install for new users, and some of the more advanced features feel like they take additional setup or come with additional cost. Additionally, call quality can sometimes rely on internet stability, which isn't always consistent. Review collected by and hosted on G2.com.

Verified User in E-Learning
CE
Verified User in E-Learning
Small-Business (50 or fewer emp.)
"Zoom is an ideal way to collaborate with clients."
5/5
What do you like best about Zoom Phone?

I like the way the initial set up process has improved. I feel safe when I use Zoom phone. I like the fact that the dashboard is user friendly. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

There is nothing that I dislike about the platform. Review collected by and hosted on G2.com.

GooD H.
GH
GooD H.
"Clear Calls, Strong Security, but Battery Drains Fast"
4/5
What do you like best about Zoom Phone?

I use Zoom Phone for online conferences and find it easy to use. I like that I can access it from anywhere, and the voice quality is clear from all others. I appreciate its data encryption, which makes me feel secure and worry-free about spam. It gives me confidence in not being hacked. Once I got used to it, the setup felt easier and easier. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

It is paid, for students like me should be free to use. Yes, it drains battery very fast, need to be improved. Honestly not easy for me in the beginning but later it seems easier and easier. Review collected by and hosted on G2.com.

Ayush S.
AS
Ayush S.
Technical Support Engineer
Small-Business (50 or fewer emp.)
"Is zoom phone the future of cloud telephony ?"
4/5
What do you like best about Zoom Phone?

It is a tool very useful in telephony calling Industry it brings all the features on one platform. It works on desktop, mobile and desk phones. It integrates with zoom meetings, chat and calendar. It brings calling, meeting and messaging together. Plaform UI is familiar and made according to the people and it is really helpful customer support team. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

Highly internet connectivity is mandatory if bandwidth drops it affects the calling. Features are limited and pricing for some features needs high pricing to unlock. Review collected by and hosted on G2.com.

CA Bhuvnesh M.
CM
CA Bhuvnesh M.
Accounts & Finance Manager
Enterprise (> 1000 emp.)
"Saves Time and Costs with Effortless Virtual Meetings"
4.5/5
What do you like best about Zoom Phone?

It help me connect with people, now I don't need to meet people physically for meeting which reduced my travel time and meeting cost significantly Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

If it had more features then it would be great because it feels like video call only and not meeting application. Review collected by and hosted on G2.com.

Mahke M.
MM
Mahke M.
Sales & Marketing Engineer
Small-Business (50 or fewer emp.)
"Seamless Zoom Integration and Easy, Cost-Effective Call Management"
4.5/5
What do you like best about Zoom Phone?

seamless integration with Zoom meetings, work from anywhere, easy call management , cost effective for businesess , call recorded good quality. Review collected by and hosted on G2.com.

What do you dislike about Zoom Phone?

Dependent on the internet, if your connection is weak, calls may drop or sound choppy. Review collected by and hosted on G2.com.