We use Zoom Phone mainly for internal team calls, and it’s really convenient because everything is in one place. The call forwarding is great—if you’re not available, it automatically forwards to someone else, so no call gets missed. Voicemail and SMS also work smoothly, and I can check voicemails directly from the app without any hassle. Review collected by and hosted on G2.com.

The auto attendant setup was a bit confusing at first, and it took us some time to figure out how to configure it properly. Also, sometimes the call quality drops suddenly even on a good internet connection, which is a bit frustrating when you’re in the middle of an important internal discussion. Review collected by and hosted on G2.com.

There is nothing good about a company that forces you to keep something you don't want or need. Review collected by and hosted on G2.com.

My customer service experience is terrible after this last renewal. Adjusting my license count has been a nightmare. When trying to change my license count Zoom slow plays it and argues with you about keeping them up until your renewal takes place and then tells you due to the terms of service you can make any changes within 30 days of renewal and sticks you with licenses you don't need, don't want or can't afford. This is a business tactic is deceptive and unnecessary. is zoom that desperate for customers that they need to force an existing long term customer to keep licenses they don't need for an extra year? I will be finding an alternative and switching as soon as my term is up next year. Review collected by and hosted on G2.com.

I use Zoom Phone mainly for making and receiving business calls, team communication, and staying connected while working remotely. It's easy to use, integrates well with Zoom Meetings, and offers clear call quality. I love that it's a reliable cloud phone solution for individuals and teams, and everything is in one app—calls, meetings, contacts, and voicemail—so I don’t have to switch tools, which saves time and makes communication faster and simpler. Review collected by and hosted on G2.com.

Some advanced features are only available on higher plans, and setting up call routing or admin settings can be a bit tricky at first. Call routing setup could be simpler, with clearer settings and guided setup for admins. Review collected by and hosted on G2.com.

I really like how easy it is to connect with clients and buyers without delay using Zoom Phone. The calling is simple and generally reliable, which is great for discussing orders or clarifying details quickly. I also appreciate that it keeps everything in one place, making call management and follow-ups easier. It integrates smoothly with Zoom Meetings, allowing me to switch between calls and discussions effortlessly. The interface is simple, so managing calls, checking history, and following up is quite convenient. It's reliable for regular use, which is vital for my daily client communication. Additionally, I value how it works well with Google Workspace for scheduling, helping me stay organized. Review collected by and hosted on G2.com.

Sometimes the call quality is not consistent if the internet is weak, especially when speaking with international clients. It also takes some time to understand certain settings at the start. Simpler setup and more affordable pricing options would make it even better. Making the interface more beginner-friendly would really help, especially for first-time users. Better guidance during setup and improved call quality on weaker networks would make a big difference. It would also be great to see more affordable plans for smaller teams. Review collected by and hosted on G2.com.

What I like most about Zoom Phone is how easy and convinient it is to use. Setting it up doesn’t take much effort, and you can use it on your phone, laptop, or even in a browser, which makes it really flexible. You can pretty much make calls from anywhere without any trouble.

Also, it’s pretty affordable compared to other business phone systems, but you still get helpful features like call routing and team chat, so it feels totally worth it overall. Review collected by and hosted on G2.com.

Sometimes the call quality isn’t very consistent on weak internet, and the setup plus advanced features can feel a bit confusing at first. Review collected by and hosted on G2.com.

I like how Zoom Phone combines calling, video meetings, messaging, and screen sharing in one platform, which makes communication simple and efficient. I especially appreciate the reliable call quality, the easy collaboration features, and the option to connect with both mobile phones and landlines, helping our team stay productive and connected. Review collected by and hosted on G2.com.

Some aspects of Zoom Phone could be improved to enhance the overall experience. One limitation is the lack of more advanced analytics and detailed reporting features compared to some other business phone systems. Since it is a cloud-based service, call quality can sometimes depend on internet stability, which may lead to occasional call drops or audio issues in weaker network conditions. There are also instances of minor application glitches or performance slowdowns, especially on less powerful systems. Additionally, customer support response times can sometimes be inconsistent. While it works well for daily communication, improving reliability, support, and advanced features would make it even more efficient and user-friendly. Review collected by and hosted on G2.com.

I find Zoom Phone super useful and helpful for making phone calls, and the call quality is good. It's network-friendly, which really helps in connecting calls. I appreciate being able to easily navigate to voicemail and also text easily. The user interface is something I like most; it's easy to use and was a big reason for switching from RingCentral. I also value the AI companion feature because it helps find things in Zoom, makes transcripts, and assists in navigating during calls. The initial setup was very easy as well. Overall, I'm impressed with how all areas work for me, and that’s why I gave it 5 stars. Review collected by and hosted on G2.com.

It depends on a stable internet connection for good call quality, and the costs are high. Review collected by and hosted on G2.com.

Zoom Phone is user-friendly, reliable, and seamless to integrate with the Zoom app. It simplifies calling, messaging, and handling other business calls with ease. The software delivers outstanding audio quality even while working remotely. Review collected by and hosted on G2.com.

The phone service operates very well; however, there may be some challenges relating to sound quality when the connection is not strong enough. There might also be some features that one will need some time to get used to. Review collected by and hosted on G2.com.

What I like best about Zoom Phone is its ease of use and seamless integration with the Zoom ecosystem. The interface is simple, call quality is reliable, and features like voicemail transcription, call routing, and mobile/desktop access make communication much more efficient. It also helped streamline workflows for remote collaboration without requiring complex setup or training. Review collected by and hosted on G2.com.

One downside of Zoom Phone is that some advanced call management and admin settings can feel a bit complex for new users. Occasionally, minor call delays or notification sync issues happen on mobile devices. It would also be helpful to have more advanced analytics and AI-driven features included without additional costs. Review collected by and hosted on G2.com.

What I like best about Zoom Phone is that it brings business calling into a modern, cloud-based communications experience. For users who are already familiar with Zoom, the phone functionality feels relatively easy to adopt because it fits naturally alongside meetings, contacts, messaging, and collaboration workflows.

I especially like that users can make and receive business calls from different devices instead of being tied to a physical desk phone. This is valuable for remote and hybrid teams because employees can stay reachable from their computer or mobile device while keeping business calling separate from personal communication.

Another strong point is the simplicity of the user experience. Core actions like placing calls, receiving calls, checking voicemail, and managing call history are straightforward. For many users, that reduces the learning curve compared with older phone systems.

Overall, the best part of Zoom Phone is that it makes business voice communication feel more flexible, accessible, and aligned with how modern teams already work. Review collected by and hosted on G2.com.

What I dislike about Zoom Phone is that the experience can depend heavily on how well the phone system is configured for the organization’s specific needs. The basic user experience is straightforward, but more advanced requirements like call routing, auto attendants, call queues, reporting, permissions, and integrations require careful setup and administration.

Another area for improvement is that Zoom Phone works best when the organization is already committed to the Zoom ecosystem. If a team uses different tools for meetings, messaging, CRM, support, or contact center workflows, the overall value may depend on how well Zoom Phone integrates into those existing processes.

I also think some organizations may need more guidance during setup to make sure the phone system reflects their actual business workflows. For example, call flows, escalation rules, voicemail handling, business hours, and department-level routing can become confusing if they are not designed clearly from the start.

Overall, Zoom Phone is strong for modern cloud calling, but the administrative setup and long-term fit need to be planned carefully, especially for organizations with more complex phone or support operations. Review collected by and hosted on G2.com.