--- title: Zoom Phone Reviews meta_title: 'Zoom Phone Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2671 reviews by the users' company size, role or industry to find out how Zoom Phone works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 2671 scale: '5' date_modified: '2026-08-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Zoom Phone Reviews **Vendor:** Zoom **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.6/5.0 **Total Reviews:** 2,671 ## About Zoom Phone The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP. AI-first highlights: AI Concierge\* Real-time and post-call summaries Voicemail prioritization and task extraction Ask AI Companion for instant answers during or after calls Team SMS summaries in Power Pack\* Zoom Phone connects your teams and your customers in one seamless, AI-first experience. \*Available for an add-on cost. ## Zoom Phone Pros & Cons **What users like:** - Users appreciate the **intuitive interface** of Zoom Phone, making meetings and calls seamless across all devices. (1226 reviews) - Users value the **video conferencing quality** of Zoom Phone, enhancing communication and connection across timezones. (616 reviews) - Users value the **reliable call quality** of Zoom Phone, enhancing communication efficiency and supporting remote work seamlessly. (594 reviews) - Users value the **easy communication** facilitated by Zoom Phone, ensuring seamless connectivity with their teams anywhere. (498 reviews) - Users love the **excellent video quality** of Zoom Phone, enhancing their meeting experiences with clarity and ease. (410 reviews) - Users appreciate the **seamless integration and automation features** of Zoom Phone, enhancing productivity and user experience. (402 reviews) - Intuitive (374 reviews) - Screen Sharing (335 reviews) - Communication (328 reviews) - Easy Setup (319 reviews) **What users dislike:** - Users find some **limited features** in Zoom Phone, particularly in advanced calling options and international texting. (305 reviews) - Users express frustration with the **intrusive AI features** of Zoom Phone, feeling it negatively impacts their experience. (278 reviews) - Users experience frequent **meeting issues** such as lags and connection problems, particularly on the mobile app. (232 reviews) - Users report **missing features** in Zoom Phone, facing challenges with support, reporting, and feature management after updates. (202 reviews) - Users face frequent **connection issues** with Zoom Phone, leading to dropped calls and difficulties during meetings. (176 reviews) - Users often face **call issues** with delays and disconnects, affecting communication and performance quality. (172 reviews) - Expensive (162 reviews) - Internet Dependency (137 reviews) - Audio Problems (126 reviews) - Audio Issues (123 reviews) ## Zoom Phone Reviews ### 1. Effortless Meetings, Minor Network Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Kam L. **Reviewed Date:** December 17, 2025 **What do you like best about Zoom Phone?** I think Zoom Phone is the best. It really helped us join classes during the COVID period and continues to be useful for online professional meetings or chilling with friends. I like the feature of free online meetings. I also enjoy chilling with friends in online meetings. My mom uses Zoom Phone to take online classes, which I find great. I appreciate the screen share feature. It helps me in watching memes and videos with friends, and presenting presentations in meetings. The initial setup of Zoom Phone was easy and quick. I believe it's much better than other apps. **What do you dislike about Zoom Phone?** I sometimes face network issues with Zoom Phone. I experienced a situation where I was chilling with my friends, and the screen share stopped, and the meeting ended on its own. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone helps me join online classes, conduct professional meetings, and relax with friends. It allows free online meetings and the screen share feature is handy for watching videos, memes, and giving presentations. ### 2. Streamlined Communication with Battery Concerns **Rating:** 5.0/5.0 stars **Reviewed by:** Khushboo B. | Assistant manager- sellers support, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Zoom Phone?** I find Zoom Phone's features like auto-attendant (IVR) and call queues effective for managing both simple and complex call flows. It's great that I can elevate a standard phone call to a full Zoom video meeting with just a single click. The setup was quite easy too, and I'm happy with that. **What do you dislike about Zoom Phone?** The mobile app is noted for significantly draining battery life, especially during longer calls. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone lets me elevate calls to video meetings instantly, and features like auto-attendant and call queues manage complex call flows efficiently. ### 3. Seamless Integration with Flexible Communication **Rating:** 5.0/5.0 stars **Reviewed by:** mahesh u. | Student, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Zoom Phone?** I like Zoom Phone for its seamless integration with the broader Zoom platform and its suite of powerful AI features. It offers a unified communication experience, making it easy to switch between calls, video meetings, and team chat within a single application. The Zoom AI Companion features enhance productivity by handling administrative tasks, providing quick insights, and improving follow-ups across the Zoom Workplace. I find Zoom Phone valuable for its seamless mobile-to-desktop call switching, intuitive interface, AI features like voicemail transcription and summaries, robust call management including routing and transfers, and integration with Zoom's video and chat. These features are great for hybrid teams needing flexibility and powerful, user-friendly tools for business calls. Additionally, the initial setup was a breeze, taking just 5 minutes. **What do you dislike about Zoom Phone?** I like everything in it **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone provides flexibility, privacy, and streamlined communication across devices. Its seamless integration with Zoom enhances productivity, handling tasks with AI Companion, offering call management, and enabling easy switching between calls and meetings. It's perfect for hybrid teams needing effective communication tools. ### 4. Zoom -- A great toolto allow VC **Rating:** 4.5/5.0 stars **Reviewed by:** nitin s. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Zoom Phone?** Yes now it's improved no hanging great solution given by zoom **What do you dislike about Zoom Phone?** Need to increase limit it gives more users to zoom **What problems is Zoom Phone solving and how is that benefiting you?** Its allow to record meeting for later on memory, allow share screen, its allow us to take meeting where u r only need internet connection ### 5. Zoom Phone: Effortless Communication Anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Sana D. | AI language trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Zoom Phone?** I like that with Zoom Phone, I don't always have to switch on my laptop or desktop. I can just sit on my bed and be comfortable while talking to people I cannot meet physically. A specific feature I love is the ability to edit my background; it doesn't matter if I'm in a formal setting because I can just edit the background, which helps me talk to people without worrying about what I'm doing. The share screen feature is another aspect I enjoy. For instance, when I was showing my student how to access the syllabus and create proper notes using AI, she was confused, and I just shared my screen and showed her what to do, which was really helpful for her. I also find Zoom Phone accessible and easy to use. The initial setup was pretty clear and easy to follow, with no confusing steps, and it didn't take much time. It's been very helpful for me. Additionally, it's really great that I can use Zoom Phone to communicate with people I cannot meet physically, share resources, share my screen, and conduct tuition classes and tests without having to physically visit my students. **What do you dislike about Zoom Phone?** I think that when people enter a meeting, a notification should pop up with a sound to alert people that someone is trying to enter. Sometimes it gets confusing if someone is waiting in the waiting room. So that feature could be a little more clarified and clear. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone helps me communicate with people I cannot meet physically, share resources, screens, and take tests remotely. It's comfortable to use without needing a laptop, and I can edit backgrounds, making it easy to focus on teaching and assisting others. ### 6. Thanks Zoom from bottom of my heart!! (Update) Still best communication workspace **Rating:** 5.0/5.0 stars **Reviewed by:** Amgad A. | Technology, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Zoom Phone?** Zoom has recently performed a major transformation into AI first platform, moving away from just being a video app to Zoom Workplace. **What do you dislike about Zoom Phone?** AI language support needs improvement, as performance is currently weaker in languages other than English. **What problems is Zoom Phone solving and how is that benefiting you?** it's very easy to schedule and share the meeting invitation with zoom. Also, I can use any device anywhere to join my meeting. Also, Zoom helps me to gather with my family and friends, especially during the pandemic period. ### 7. Reliable and User-Friendly for Online Learning **Rating:** 4.5/5.0 stars **Reviewed by:** Bhanu Prakash . **Reviewed Date:** December 18, 2025 **What do you like best about Zoom Phone?** I use Zoom Phone to attend my classes that I enrolled in, and I find it super easy and comfortable to listen to my classes online. The reliability is great, and the features are easy to understand and use. Joining Zoom is simple; you just click on the link and can easily mute and unmute yourself without stress. Compared to other meeting apps or software, Zoom Phone is super comfortable. The initial setup is quick, allowing me to access and log in with just one click. **What do you dislike about Zoom Phone?** I believe the multiple screen sharing option that is available in Zoom's workspace would be good to have in Zoom Phone as well without any problem. **What problems is Zoom Phone solving and how is that benefiting you?** I use Zoom Phone to easily attend my classes online. It's super accessible, reliable, and comfortable, with features that are easy to understand, like quickly joining and muting or unmuting with just a click. ### 8. Efficient and User-Friendly for Online Classes **Rating:** 4.5/5.0 stars **Reviewed by:** ROSHAN B. **Reviewed Date:** December 20, 2025 **What do you like best about Zoom Phone?** I find Zoom Phone incredibly user-friendly and perfect for my online classes. I like how easy it is to connect to video calls and that I don't experience network problems. The speed of video call connections is a major plus. A feature I value a lot is the captioning, which helps me understand my teacher's words better. Switching from Google Meet to Zoom Phone has been a positive change since it's more efficient, and I can create webinars seamlessly. Joining a class by just entering a number makes things super easy. **What do you dislike about Zoom Phone?** When touching the link it directly takes me to class without asking to off the mic or camera. **What problems is Zoom Phone solving and how is that benefiting you?** I use Zoom Phone for easy video calls in online classes. It's user-friendly, with speedy connections and no network problems. Captions help me understand teachers by reading their words. It's more efficient compared to Google Meet. ### 9. Reliable and Convenient for Business Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Amit S. **Reviewed Date:** December 16, 2025 **What do you like best about Zoom Phone?** I love using Zoom Phone for my business calls and interviews because it makes communication reliable and organized. I really appreciate its simplicity and reliability, and it's super convenient. Another thing I like is that my team can use it with minimal training. The features like calling, voicemail, and call logs are really good. Being part of the Zoom ecosystem is also a plus for me. The integration with Salesforce is great because it enables direct call initiation from Salesforce records. Plus, the initial setup was very, very easy. **What do you dislike about Zoom Phone?** I'm frustrated by the call quality consistency during peak hours, which affects reliability. I'd like better network optimization and bandwidth management to improve this aspect. **What problems is Zoom Phone solving and how is that benefiting you?** I find Zoom Phone makes communication more reliable and organized. It's simple and convenient, allowing minimal training for our team. The Zoom ecosystem and features like voicemail and call logs are excellent. ### 10. A Game-Changer for Company Communications **Rating:** 4.5/5.0 stars **Reviewed by:** Siddharth D. | Principal Electrical Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 03, 2026 **What do you like best about Zoom Phone?** I like that Zoom Phone has very good call quality and minimal downtime. It's easily integrated with other Zoom tools like Zoom Messenger and Zoom Meetings, which enhances my communication efficiency. I also find it accessible from both desktop and mobile, which is really convenient. The user interface is easy to understand, and it's really easy to set up and use. I appreciate the quick and clear coordination with different teams, and it provides a good overall platform to organize meetings and keep track of what's being discussed. **What do you dislike about Zoom Phone?** Slight delays or call drops can occur during high network load periods. That's the only thing that could be improved, I guess. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone centralizes my official communications, improving accountability and traceability across departments. It offers clear connectivity, AI features for summarization, and device flexibility, keeping me connected anywhere. ### 11. Instant Escalation with Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Muhibuddin S. | Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Zoom Phone?** I really like how Zoom Phone allows me to instantly escalate a phone call into a full Zoom video meeting or a team chat without any interruption. It's great for keeping things within the Zoom platform. The way it streamlines workflows and improves collaboration is really valuable to me, and I appreciate not having to end the initial phone call to switch modes. Also, its easy-to-navigate interface and the color combination offers a fresh start, looking better than Microsoft Teams. Plus, getting started was super quick, too, just taking a few seconds. **What do you dislike about Zoom Phone?** A specific issue mentioned by some users is that the mobile app can drain their phone's battery when running location services for emergency calling purposes. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone connects fast and allows screen sharing for document viewing. I can escalate calls to video meetings or chats seamlessly, which enhances collaboration and streamlines workflows. ### 12. Zoom Review **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek B. | GRC Intern (Governance, Risk and Compliance in Security), Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Zoom Phone?** The notes feature is useful as it helps to share notes. The filters and video backgrounds are quite diverse and look great. **What do you dislike about Zoom Phone?** Yes, the timer feature along with music should be available soon **What problems is Zoom Phone solving and how is that benefiting you?** I was looking for an app to video stream my meetings, and zoom was the best app I found, along with great features to control the meeting, including "mute all", "make co-host" and other features. ### 13. Zoom Phone Keeps Meetings, Workspace, and Calling in One App **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent T. | Corporate Systems Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Zoom Phone?** I love how zoom phone is on the same app as our zoom meetings and work space set up. It reduces the need for vendors in our environment. **What do you dislike about Zoom Phone?** Nothing so far. It's been pretty good. It gives a lot of options for SPAM calls. **What problems is Zoom Phone solving and how is that benefiting you?** We are trying to reduce the number of vendors in our environment. ### 14. Seamless Communication with Zoom Phone's Unified Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Nandhakumar S. | Quality Automation Specialist, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Zoom Phone?** Zoom Phone stands out for its seamless integration with Zoom Meetings and Chat, delivering a unified communication experience. It offers crystal-clear call quality, robust reliability, and advanced features like voicemail transcription and call routing, all while simplifying management through an intuitive, cloud-based platform. **What do you dislike about Zoom Phone?** Zoom Phone can feel limited for businesses needing advanced call center features or deep CRM integrations. Some users report occasional latency and call drops in low-bandwidth environments. Additionally, international calling costs and certain premium features may require extra subscriptions, increasing overall expenses. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone solves fragmented communication by unifying voice, video, and messaging in one platform. This boosts productivity, simplifies management, and reduces costs. ### 15. Reliable All-in-One Communication, With Room for Simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Neeraj K. | Transcriptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2025 **What do you like best about Zoom Phone?** I appreciate that Zoom Phone is simple to use and seamlessly integrates with Zoom Meetings and Chat. It provides a call, message, and video all in one platform, which saves time and keeps things organized. The call quality is also solid, and aspects such as call forwarding, voicemail transcription, and mobility features make it convenient for both work and personal purposes. **What do you dislike about Zoom Phone?** I don't like that Zoom Phone feels at times complicated to install for new users, and some of the more advanced features feel like they take additional setup or come with additional cost. Additionally, call quality can sometimes rely on internet stability, which isn't always consistent. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone is addressing the issue of having to manage several communication tools by integrating calls, video, and messaging into a single platform. This keeps me organized, decreases app-switching, and allows me to easily reach out to colleagues or clients anywhere, which enhances productivity and saves time. ### 16. Zoom is an ideal way to collaborate with clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Zoom Phone?** I like the way the initial set up process has improved. I feel safe when I use Zoom phone. I like the fact that the dashboard is user friendly. **What do you dislike about Zoom Phone?** There is nothing that I dislike about the platform. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom is an excellent platform because I am an online teacher. This platform is easy for even small children to use. It is always user-friendly, and the support staff is excellent. ### 17. Saves Time and Costs with Effortless Virtual Meetings **Rating:** 4.5/5.0 stars **Reviewed by:** CA Bhuvnesh M. | Accounts & Finance Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 26, 2025 **What do you like best about Zoom Phone?** It help me connect with people, now I don't need to meet people physically for meeting which reduced my travel time and meeting cost significantly **What do you dislike about Zoom Phone?** If it had more features then it would be great because it feels like video call only and not meeting application. **What problems is Zoom Phone solving and how is that benefiting you?** It help me connect with people, now I don't need to meet people physically for meeting which reduced my travel time and meeting cost significantly. Also I can connect with a lot of people at same time so I don't have to book a venue for meetings ### 18. Seamless Zoom Integration and Easy, Cost-Effective Call Management **Rating:** 4.5/5.0 stars **Reviewed by:** Mahke M. | Sales & Marketing Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2026 **What do you like best about Zoom Phone?** seamless integration with Zoom meetings, work from anywhere, easy call management , cost effective for businesess , call recorded good quality. **What do you dislike about Zoom Phone?** Dependent on the internet, if your connection is weak, calls may drop or sound choppy. **What problems is Zoom Phone solving and how is that benefiting you?** integrating business calling, messaging, and video meetings all in one platform. You dont need to switch between apps, all communication is in one place , saves time and avoid confusion. ### 19. Zoom Phone: Reliable, Intuitive, and Perfect for Remote Work **Rating:** 5.0/5.0 stars **Reviewed by:** Mandapelli V. **Reviewed Date:** December 17, 2025 **What do you like best about Zoom Phone?** I really like Zoom Phone's reliable call quality and seamless integration with other communication tools. The user-friendly interface is incredibly intuitive, so it's easy for anyone to use without needing extensive training. I also find the mobile app fantastic because it provides full functionality on the go, which is essential for flexibility. The advanced features like virtual backgrounds and robust security settings enhance the overall experience. It's great to have a platform that just works so reliably every time. Setting it up was incredibly easy as everything was very straightforward. **What do you dislike about Zoom Phone?** The initial sales and configuration process can be confusing, with a lack of clear documentation or guidance provided to customers. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone consolidates communication tools, manages phone presence remotely, cuts costs of traditional systems, and integrates with CRM for workflow efficiency. ### 20. User-Friendly Communication Platform with Helpful Features **Rating:** 5.0/5.0 stars **Reviewed by:** vijay p. | jr. software developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2021 **What do you like best about Zoom Phone?** Zoom is extremely easy to use for online meetings. Scheduling is quick, and inviting participants is effortless, even without needing their email addresses. The recording feature is very helpful for keeping accurate records of meetings. I also find the screen sharing, breakout rooms, and virtual background features very useful for collaboration. The platform runs smoothly, with reliable audio and video quality, and its calendar integration saves me time. On top of that, the security features like waiting rooms and passcodes make me feel confident that my meetings are safe. Overall, Zoom has become an essential tool for both my professional and personal use. **What do you dislike about Zoom Phone?** Sometimes the audio breaks or becomes noisy during low-speed internet connections, which can affect the flow of conversations. While Zoom Phone provides a useful call recording feature, it currently does not offer an option to capture screenshots during screen sharing, which would be very helpful for quick references. Additionally, it would be great if Zoom Phone could further optimize bandwidth usage to improve call stability in weak network conditions. More advanced voicemail management tools, like easy transcription and keyword search, would also enhance productivity. Finally, expanding integrations with third-party CRM and helpdesk tools could make Zoom Phone even more valuable for business users. **Recommendations to others considering Zoom Phone:** Very easy and fast tool to schedule your meetings **What problems is Zoom Phone solving and how is that benefiting you?** Zoom very helpful to easily communicate with any team member in our company. Also we can invite to meeting any person who is not team member without asking their email. ### 21. Versatile and User-Friendly with Global Reach **Rating:** 4.5/5.0 stars **Reviewed by:** Kanak D. | Assistant Manager - Sustainbility Solutions, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2025 **What do you like best about Zoom Phone?** I find Zoom Phone to be really cost-effective and easy to use, which is great for my needs. The features like call recording are very useful. I also appreciate the global coverage and the all-in-one communication features that include AI tools. Setting it up was very easy, and I really like using it for meetings, webinars, and international conference calls. It's especially handy for hosting webinars and conference presentations due to its ease of use. **What do you dislike about Zoom Phone?** I don't like the integration with other apps, and I find the pricing to be an issue. I also think customer support could be improved. **What problems is Zoom Phone solving and how is that benefiting you?** I find Zoom Phone cost-effective and easy to use, with features like call recording and global coverage. It's an all-in-one communication platform with AI tools. ### 22. Zoom phone **Rating:** 4.5/5.0 stars **Reviewed by:** Anshu K. | Product specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Zoom Phone?** we can use zoom phone for calling purpose in organisation to interact with customer without any hardware like phone , landline etc over internet.it is easy to use and intergrated with any other software.we can easly provide support to our customer by using zoom phone which make easier to interact with eachother and resolve customers issue. **What do you dislike about Zoom Phone?** we are using internet for calling but when we are facing any internet issue in organisations that time live call are disconnected and faced voice issue which leads poors impression over on customer or leads customer dissatisfaction. **What problems is Zoom Phone solving and how is that benefiting you?** while making international phone calls from our local area then we can use zoom phone which make connect over voice call or vedieo calls as well by using internet. it can also prevents using of sim card and monthly recharge problem. ### 23. Effortless Connectivity, Needs Chat Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Naresh K. **Reviewed Date:** December 16, 2025 **What do you like best about Zoom Phone?** I appreciate that Zoom Phone is simple and easy to use, which is important for my daily coaching classes and college activities. It makes it easy to connect and join meetings while traveling or whenever I'm out of town. I particularly like the chat section because it allows me to send queries without disrupting the class flow. The setup was quite straightforward once I understood the basics of using the app. **What do you dislike about Zoom Phone?** Whenever I use the chat section, I am unable to see the screen, and while chatting, I have to switch from landscape to portrait mode, which is annoying. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone makes it easy to connect and join meetings while traveling. I like its simple, easy-to-use interface, and the chat section helps send queries without disrupting class flow. ### 24. Very helpful for client and team calls **Rating:** 5.0/5.0 stars **Reviewed by:** Saurav P. | TIER-3 Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Zoom Phone?** Zoom Phone makes it easy to handle client and team calls from anywhere. The call quality is clear, and I like that it connects well with Zoom Meetings. It’s simple to use, and I can make or receive business calls right from my laptop or mobile app. **What do you dislike about Zoom Phone?** Sometimes the connection can drop if the internet is weak. Also, the setup for new users could be a little easier. Other than that, it works smoothly most of the time. **What problems is Zoom Phone solving and how is that benefiting you?** We use Zoom Phone at work to manage client communication and internal calls. It helps us stay connected with customers and teammates, especially when working remotely. It also keeps our professional calls separate from personal ones, which is very helpful. ### 25. Zoom Phone: Revolutionary Remote Work Tool with Minor Audio Glitches **Rating:** 5.0/5.0 stars **Reviewed by:** Abhi G. | Frontend Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Zoom Phone?** I like that Zoom Phone allows access to voice calls, meetings, and chats within a single app, which reduces app switching and improves productivity. I also appreciate that users can move active calls between desktop and mobile devices effortlessly. The setup process is quick and straightforward, making it easy to get started. **What do you dislike about Zoom Phone?** Users frequently report random audio drops and silent calls. **What problems is Zoom Phone solving and how is that benefiting you?** I use Zoom Phone for managing call queues and recording for quality assurance. It replaces office desk phones with a softphone app, enabling remote work. I like accessing voice calls, meetings, and chats within one app, reducing app switching and boosting productivity. ### 26. Streamlined Communication with Zoom Phone **Rating:** 4.5/5.0 stars **Reviewed by:** Sanskar A. | Accounting **Reviewed Date:** January 08, 2026 **What do you like best about Zoom Phone?** I like how Zoom Phone integrates seamlessly with the other Zoom ecosystem, which makes calling, messaging, and meeting feel like one unified experience. The call quality is consistently clear, and the interface is intuitive. Features like call routing, voicemail transcription, and the mobile and desktop apps work smoothly. **What do you dislike about Zoom Phone?** Some advanced configurations like complex call flows or integration with certain third-party tools require a learning curve. There are occasional minor delays in support response time and limited customization in reporting. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone replaces traditional phone systems with a cloud-based solution that's easy to scale and manage. It centralizes communication, supporting remote and hybrid teams, improving productivity, decreasing operational complexity, and ensuring reliable business communication from anywhere. ### 27. Dependable for large meetings and long sessions **Rating:** 5.0/5.0 stars **Reviewed by:** Sindhu K. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Zoom Phone?** Zoom Phone has been fantastic to use these past few years. Although our necessity was mainly during the pandemic, it's made working seamless from anywhere even to this day. The VoIP features like calls, SMS, voicemails, call recording, etc., have removed any need for a business landline and make it convenient to interact with clients and business partners from your personal device. **What do you dislike about Zoom Phone?** The Pro subscription, which is the lowest, is priced too close to the Metered subscription while lacking features like international calling, personalized mobile number, etc. This might make it a little difficult for smaller businesses to use Zoom Phone. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom is the backbone of our current remote work policy. We're able to get our work done from home as Zoom offers all the tools for effective and thorough discussions, seamless file transfer, screen-sharing any information that conferences can't convey, and digital whiteboards to draw and write important points in a discussion, etc. We were already using apps like Dropbox, Asana, Trello, etc., so Zoom's implementation made it convenient to use all the other apps in an integrated manner to speed up our work. Zoom's also been an excellent platform for discussions with our business partners abroad, making it convenient to overcome any timezone issues with scheduled meetings. Zoom can also be used to make VOIP calls worldwide for affordable costs, making it viable for all communication necessities. ### 28. All-in-One Communication, Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** subesh p. | Site engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2026 **What do you like best about Zoom Phone?** I like using Zoom Phone because it keeps all my communication in one app. It's reliable and easy to use, and I appreciate not having to switch between different apps for voice calls, video calls, and meetings. The initial setup was easy too, as it only involved adding my number to my existing Zoom account. **What do you dislike about Zoom Phone?** I find the pricing to be an issue and the limited offline use of Zoom Phone is a downside. **What problems is Zoom Phone solving and how is that benefiting you?** I use Zoom Phone to manage team calls and it simplifies my communication by combining voice calls, video calls, and meetings into one app. ### 29. Zoom Workplace sets the standard for video conferences and productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Ariya S. | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2023 **What do you like best about Zoom Phone?** The expansion of Zoom Workplace has been an excellent update. With newer options like Workflow Automation, you can improve your productivity by allowing Zoom to automate routine tasks such as creating summaries of your meetings in documents, build workflows to increase your efficiency, and collaborate using third party apps easier. Workflow automation has relatively simple, especially for those with no experience in coding whatsoever. **What do you dislike about Zoom Phone?** At times, Zoom tends to desync audio and video if the internet connection isn't strong enough. While this isn't a major issue if it's just video calls, during presentations it can sometimes cause a bit of confusion. **What problems is Zoom Phone solving and how is that benefiting you?** I currently work from home and rely on Zoom for all my conferences. My work begins and ends with Zoom. Developing software and writing and editing it daily is a team effort, so frequent communication is necessary. Zoom solves all those problems by providing a stable platform to meet, talk, share, and collaborate. With quick integrations, we can share files, work on PDFs, set deadlines and lists for tasks to complete, manage our progress, create and show presentations, and create software algorithms seamlessly using whiteboards built into Zoom. Our company has branches in many places worldwide, like India, Singapore, Australia, Israel, the Czech Republic, England, Northern Ireland, Canada, and the US. Zoom enables us to connect and engage in conversations socially and for business reasons. Every six months, we have internship onboarding and recruiting new developers who require training in our field. Through Zoom, we've conducted training sessions and interviews, where we can communicate face-to-face and view their resumes via file-sharing. Zoom has also been an excellent VoIP channel for all business-related calls. It allows us to route calls and host a customer support platform, where we can see all the call logs and create reports based on them. ### 30. Transformed My Business! **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy S. | Practice Management Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Zoom Phone?** I feel the same, such a great addition to my business! **What do you dislike about Zoom Phone?** Nothing really I dislike, it works very well and meetings are effective. **What problems is Zoom Phone solving and how is that benefiting you?** Effective communication with my teams since I can't be onsite as frequently as I have in the past! I am definitely more productive and my business performance has increased. ### 31. Essential Communication Tool for Everyone **Rating:** 5.0/5.0 stars **Reviewed by:** Nitish k. | Senior System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Zoom Phone?** Recently, I’ve been really impressed by the live transcription and annotation capabilities. The automatic live captions during calls are a game changer for note taking and ensuring nothing gets missed, especially in meetings with multiple stakeholders. Using annotation in real time helps clarify ideas when planning product roadmaps. The system’s overall integration with other tools has also gotten smoother, which makes everyday collaboration and follow-ups easier. Over time, I’ve noticed Zoom Phone has become much more reliable and feature-rich. As a product manager, I rely on clear communication, and the call quality has definitely improved there are fewer audio dropouts and connectivity hiccups. Features like real-time annotation and live captions make meetings more dynamic and productive, especially when discussing roadmaps or collaborating with clients. These improvements save valuable time and reduce misunderstandings during business meetings. **What do you dislike about Zoom Phone?** One area that could still use some work is call analytics and reporting sometimes it’s tricky to get quick insights into call patterns or quality for the team. An even more intuitive mobile experience with offline support would also be very helpful, considering not all meetings happen at a desk or with great connectivity. But overall, the experience has definitely gotten much better. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom makes it easy for our software testing team to meet and work together. We can share files and links directly in the chat box. We can chat with one another, and cam share the screen easily to show the concepts. ### 32. Great way to access the rest of the world and stay connected from anywhere. **Rating:** 5.0/5.0 stars **Reviewed by:** Troika C. | Independent Ambassador, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Zoom Phone?** From hosting Bible studies with people around the world to chatting with a long lost find across the country, Zoom makes it easy, secure and fun with tons of interactive additions that help keep every meeting organized and productive. **What do you dislike about Zoom Phone?** Some friends find it difficult to connect via the invite link whether I paste the full invite or the short invite so the lack of ease to connect when not familiar can be frustrating and hold up meetings while trying to get everyone connected. **What problems is Zoom Phone solving and how is that benefiting you?** They are solving my issues of trying to connect with multiple people at a time. I often reach out to several people at a time to schedule a meeting and being able to drop the link and have anyone join in while they are out and about, saves us time and money when working with others in different time zones. I like the smooth connection and the availability to share my screen and stream videos that are needed in my industry. Money and time savings are the most beneficial. ### 33. Great app useful for everyone and most affordable **Rating:** 5.0/5.0 stars **Reviewed by:** samuel r. | Managing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Zoom Phone?** Zoom Phone’s latest updates make it feel a lot smarter and easier to use. AI now does the boring stuff – It can summarize calls, organize voicemails, and even pull out action items so you don’t have to replay messages or dig through notes. Better call handling – You can customize how callbacks work, merge calls into a group chat without putting people on hold, and make conference calls smoother. Language-friendly transcriptions – Call recordings can now be transcribed in a bunch of new languages, making it easier for global teams. Push-to-Talk – Works like a digital walkie-talkie for fast communication, especially helpful for frontline teams. Overall, it’s faster, more organized, and more flexible—less time fiddling with the phone, more time actually talking **What do you dislike about Zoom Phone?** Dropped calls, silent calls, and audio glitches—even when users have good internet—have been reported, leading to communication fAilures **What problems is Zoom Phone solving and how is that benefiting you?** Being at a lot of places at once Others apps do similar stuff but either they have connectivity issues or the premium paid is extremely high. Most of the times whenever I host a meeting or a congregation it's a lot of money for the venue but in zoom we can do it at no expense simply login and access your customers from anywhere in the world ### 34. Zoom Phone’s Drag-and-Drop UI and Calendar Integration Boost Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Souptik D. | Co-Founder, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Zoom Phone?** I love how Zoom Phone's drag-and-drop interface saves me hours each month. The integration with my calendar and the ability to easily transfer calls between devices have significantly improved my productivity. **What do you dislike about Zoom Phone?** The mobile app occasionally disconnects during calls this happened to me 3-4 times, which disrupts important conversations. I also find the voicemail transcription feature unreliable, often missing key details. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone solved our problem of fragmented communication across different platforms. By consolidating calls, voicemail, and messaging into one system, we've reduced miscommunication and saved atleast 10-15 hours per week on average. ### 35. Video Conference Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Vivek G. | Technology Lead, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Zoom Phone?** The video quality has increased. The application doesn't hang on low network. **What do you dislike about Zoom Phone?** Reduce the file size and improve the quality of video conf recording. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom helps me connect with people without any disruption in quality of Voice and video and works perfectly fine when on low bandwith or mobile data. ### 36. Best tool for remote work **Rating:** 5.0/5.0 stars **Reviewed by:** Anna M. | HR Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** I feel like the quality of voicemail transcripts have improved, which makes this tool even more useful. **What do you dislike about Zoom Phone?** I'd like the SMS function to be less clunky to access, and for notifications of new SMS messages to be sent in an email or otherwise be notified. **What problems is Zoom Phone solving and how is that benefiting you?** Having a fully remote staff ### 37. Effortless Connectivity, Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** DEEPJYOTI D. | Software Development Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Zoom Phone?** I like that Zoom Phone is easy to connect and is available on both iOS and Android. It's easy to use, so everyone can just get on it and start a free meeting. It's easy to track and makes scheduling meetings simple. Plus, it's just handy and is a good free software. The setup is extremely easy, and I think the layout and features are much better than Microsoft Teams, making it much easier to use. **What do you dislike about Zoom Phone?** Zoom Phone doesn't allow a lot of people to join, which I think can be improved. Also, sometimes the connection is not that good. It's not available in mobile. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone helps me connect seamlessly with my institution and colleagues for easy access to information. ### 38. Quick Setup, Excellent for Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** ayush b. | Senior Member of Technical Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Zoom Phone?** I appreciate that Zoom Phone is easy and quick to use, which is crucial for my office and friendly meetings. The clean and minimalistic UI really stands out for me, making the experience seamless. I also find the annotate features very helpful, especially during design meetings for suggesting changes. The initial setup was very easy—just install and get started. It also simplifies the process of connecting with people overseas without having to dial in, which saves me a lot of hassle. **What do you dislike about Zoom Phone?** The app isn't optimized. Sometimes it lags. The tap to mute button seems a bit excessive and bad UI. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone simplifies connecting with people overseas, making it easy and quick to communicate. ### 39. Reliable and easy-to-use platform for professional meetings **Rating:** 5.0/5.0 stars **Reviewed by:** Erika R. | Mortgage Loan Officer, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Zoom Phone?** The video and sound quality are excellent. Scheduling, recording, and sharing meetings is straightforward and easy to manage. I also find the AI features particularly useful for taking notes and generating summaries. **What do you dislike about Zoom Phone?** There are occasional minor glitches that appear after updates. Additionally, the 40-minute limit on the free version can feel restrictive if you need to hold longer sessions. **What problems is Zoom Phone solving and how is that benefiting you?** This platform is ideal for real estate meetings, virtual tours, and client consultations. I rely on it frequently for both real estate and mortgage calls, and it consistently delivers stable connections along with excellent video and audio quality. Scheduling, joining, and recording meetings is straightforward, even when working with large groups. ### 40. The Best meeting place **Rating:** 5.0/5.0 stars **Reviewed by:** Pawan K. | IT Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Zoom Phone?** I have been using the Zoom workspace and Zoom phone for the past few years and have not encountered any issues. The license assignment process is quick, and calls begin instantly. Removing a license is just as fast as adding one. Overall, the clarity of the VoIP calls and the connection quality have been excellent for me. **What do you dislike about Zoom Phone?** The conversion issue still persists; it doesn't take much time, but that might be due to the high-end devices we use, yet it still takes time. **What problems is Zoom Phone solving and how is that benefiting you?** There have been many cases where our clients/users had no way to reach out to the support team. Zoom solves this by allowing users to join via a shared link and can be joined via an app or any browser, remote screen sharing and remote control options with smooth operation make it easier to guide and support users with their issues. ### 41. All in one Cloud phone with fixed Telecom caller id **Rating:** 4.5/5.0 stars **Reviewed by:** hemang t. | Senior Database Administrator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Zoom Phone?** Zoom phone is cloud telecom service wich comes with fixed line telecom caller id, it is act like our regular phone, but comes with lods of fetures like, Call recording, Call History, Voicemail capabilites which can be used with Priortize voicemail using AI using topics. Zoom Phone is very handy in day to day activities wich comes bundle with zoom workplace. **What do you dislike about Zoom Phone?** Since its Cloud Telecom service, it is required reginal liceance to run the services, so by default based on region or Contry we will not get regional fixed line and mostly it assigend US fixed line. And because of its work on Internet protocol some time we may feel voice is lagging or broken. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom phone is cloud phone sollution, comes with zoom workplace or individual feature, easy to use from any region no need to swtich number, it is good for hybrid work models, easy to connect any one, without lifting the hand, and its offer scallable solltuion rather than other physical pbx systems, not required physical device to oprate it since it is flexible to run any device seemlessely. more over its transcribe the voice mail. ### 42. Essential for Efficient Remote Hiring **Rating:** 4.5/5.0 stars **Reviewed by:** Arnav G. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Zoom Phone?** I use Zoom Phone to conduct interviews for the hiring process, especially when it's not feasible to do them physically due to various constraints, and Zoom solves this. I like its easy-to-use interface and the smooth screen sharing. The meeting recording and notes features help a lot. The initial setup of Zoom Phone was very easy, and anyone with basic knowledge could use it. **What do you dislike about Zoom Phone?** It could work more on improving voice sync for those having slower networks. **What problems is Zoom Phone solving and how is that benefiting you?** I use Zoom Phone to conduct interviews remotely, which solves the problem of not being able to conduct them physically due to constraints. ### 43. Still an easy, fun, and convenient way to meet. **Rating:** 4.5/5.0 stars **Reviewed by:** Tamara M. | Website Producer | Coder | Web Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Zoom Phone?** I liked that I could meet with multiple team members and colleagues for longer periods and the extra features like cloud recordings and AI transcription. **What do you dislike about Zoom Phone?** The lagging and the overall price of a Zoom subscription. **What problems is Zoom Phone solving and how is that benefiting you?** Disseminating information via webinars and recordings. ### 44. Smooth Switch and Stellar Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Abhay K. **Reviewed Date:** December 25, 2025 **What do you like best about Zoom Phone?** I am using Zoom Phone for meetings and personal uses, and it is very good and works smoothly. The device switching feature is the best, especially when I work with multiple devices. The experience of Zoom Phone is too good, and I enjoy using it. I also appreciate that it is very easy to install and use, and it runs smoothly compared to Google Meet. **What do you dislike about Zoom Phone?** Nothing **What problems is Zoom Phone solving and how is that benefiting you?** I use Zoom Phone for meetings and personal use because it works smoothly. The device switching is very helpful when working with multiple devices. It's a smoothly running software that's easy to install and use, which made it preferable over Google Meet. ### 45. Convenient for Meetings, But Member Limit Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Niv V. **Reviewed Date:** December 21, 2025 **What do you like best about Zoom Phone?** I find Zoom Phone useful for meeting talks, chit chats, and work discussions. It's a virtual platform where everyone can meet easily and privacy is maintained. I like that we can use it for virtual meetings, office discussions, and planning everything, which helps us make quick plans for the team on how to perform in the next task. **What do you dislike about Zoom Phone?** I find Zoom Phone's limitation on the maximum number of members for a meeting room restrictive. It should allow at least 100 members as needed. **What problems is Zoom Phone solving and how is that benefiting you?** I use Zoom Phone as a virtual platform for meeting talks, work discussions, and team planning. It provides privacy and helps us plan quickly and effectively. ### 46. Reimagine your remote collaboration experience with AI companion, integration support: Zoom Phone **Rating:** 4.5/5.0 stars **Reviewed by:** Alfiya M. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Zoom Phone?** Zoom has introduced an AI companion, this is really helpful in remote collaboration. It generates summaries of calls, which is useful for a quick recap of the conversation we had . This helps in catching up with things in a hassle free manner. It also enables to communicate globally in different countries. It has integration with Slack as well, thereby enhancing meeting start by just typing /zoom command on chat **What do you dislike about Zoom Phone?** Sometimes, I feel it has a bit of latency. But overall it has improved quite a lot in recent times. **What problems is Zoom Phone solving and how is that benefiting you?** Real time collaboration while doing remote work is the key to the new work culture post Covid. And Zoom has done a remarkable job in connecting dots from the farthest points. It enables a smooth interaction over calls, with screen sharing, whiteboard, drawing options. I really likt it ### 47. Brilliant security and audio quality with simple setup **Rating:** 5.0/5.0 stars **Reviewed by:** Aman S. **Reviewed Date:** February 09, 2026 **What do you like best about Zoom Phone?** I find the security of Zoom Phone the best. The voice quality is excellent and its use is very simple. The initial setup is also very simple. **What do you dislike about Zoom Phone?** I experience some issues with video quality in Zoom Phone, especially when there is a glitch during video calls. **What problems is Zoom Phone solving and how is that benefiting you?** I use Zoom Phone for meetings. Its video quality needs improvement, but the security is the best. Additionally, its voice quality is excellent and it is very easy to use. ### 48. Easy Setup, Solid Performance, Needs Space Optimization **Rating:** 5.0/5.0 stars **Reviewed by:** Manish M. **Reviewed Date:** December 24, 2025 **What do you like best about Zoom Phone?** I like that Zoom Phone is mostly good and that there are no errors during meetings. I find the mute and unmute feature very helpful for me. The initial setup was very easy, which is a plus. **What do you dislike about Zoom Phone?** I think Zoom Phone takes more storage space on my phone. It would be better if it required less space, as some people don't have phones with a lot of storage. **What problems is Zoom Phone solving and how is that benefiting you?** I use Zoom Phone for meetings. It solves the issue of needing to add people manually, letting anyone join with a link. The mute and unmute feature is also very helpful. It's mostly good with no errors during meetings. ### 49. Reliable Communication with Minor Buffering Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Aman M. | My current job role at Tech mahindra is Business Analyst., Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Zoom Phone?** I find Zoom Phone interesting with features like instant connectivity during phone calls, ensuring clear voice and smooth conversation. The ability to connect multiple users without buffering is impressive. I also appreciate that the initial setup was quite easy, and it installed smoothly, providing benefits right away. **What do you dislike about Zoom Phone?** This application sometimes buffers down even when there is a stable connection, resulting in disruption of conversation or interaction like video conferencing. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone allows me to call and connect from anywhere on any device, provides automated call summaries for easy log understanding, and integrates with other work apps to enhance interaction. It offers instant connectivity with clear voice and smooth meetings without buffering. ### 50. A Simple and Reliable All-in-One Business Calling Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Zoom Phone?** I’ve been using Zoom Phone and really like how smoothly it integrates with Zoom meetings and other tools. The call quality is consistent, and managing calls across devices is simple and hassle-free. **What do you dislike about Zoom Phone?** Sometimes the call routing and advanced settings feel a bit confusing to set up at first. Also, a few features depend heavily on internet stability, which can affect call quality during poor connections. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone solves the hassle of juggling multiple communication tools by combining calls, messaging, and meetings in one place. This benefits me by keeping all my communications unified and easy to manage, saving time and reducing missed calls or messages. - [View Zoom Phone pricing details and edition comparison](https://www.g2.com/products/zoom-zoom-phone/reviews?filters%5Bnps_score%5D%5B%5D=5&login_required=true&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+23%3A59%3A14+-0500&secure%5Bsession_id%5D=b6215be3-a5b9-4ea5-8d2d-8982f0678884&secure%5Btoken%5D=61a55a5c8f9f201337e32f9adfcbf0640d296b32fba73a6f2427227b7a3a1b68&format=llm_user) ## Zoom Phone Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Translate](https://www.g2.com/products/google-translate/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - 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[Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Zoom Phone Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Zoom Phone Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 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