Solvvy has provided us with a great tool to enable self serve support. The way you can implement the modal anywhere has helped our users find the content they require directly inside of our platform, without needing to go elsewhere. Review collected by and hosted on G2.com.

The UI looks a bit outdated compared to some other products, and it's a shame they don't provide a 'full page' experience as an alternative to the widget option. Review collected by and hosted on G2.com.

The number of deflected customer inquiries has been super high allowing our agents more time to handle more complicated requests with a qualitative approach. This has impacted the customer satisfaction score immediately. Review collected by and hosted on G2.com.

There is not much to dislike about Solvvy. This is has been a constant learning curve for our company. A lot of work was invested to provide quality help for our customers. Review collected by and hosted on G2.com.

How easy it is to use! We've been using it at my current company for a while now. It has seriously helped with our self-service rate and helping us keep our members happy! We can track what the significant issues are and address them before they grow into larger problems. Review collected by and hosted on G2.com.

There is not much I don't like. It's honestly been a great product! I wish that the product's UI was a bit easier to use but overall, I really can't complain about the platform. Review collected by and hosted on G2.com.

I like that you are able to help the system learn and adapt to your individual needs. Our business is ever-changing so having the ability to go in and change the learning curve is really beneficial. Review collected by and hosted on G2.com.

There isnt much that we do not like to be honest. We would like to see a customizable dashboard/control center that can be themed around our business for instance changing colors etc Review collected by and hosted on G2.com.

The widget is very easy to get up and running out of the box. You are able to track the impact that the tool is making on the dashboard (reducing contacts, reducing support spend, etc) Review collected by and hosted on G2.com.

I wish that the default widget graphic would be more intuitive for customers to understand it is a help button. We are able to adjust it by reaching out to the support team, but I wish it was more self-serve Review collected by and hosted on G2.com.

Solvvy has been key to helping us scale efficiently without sacrificing quality. Review collected by and hosted on G2.com.

Nothing really! I'm a Solvvy stan and I spread the word whenever I can. Review collected by and hosted on G2.com.

Very high self-service rates! We saw this jump especially after we implemented workflows. Workflows are definitely a very powerful feature that when used right can make a huge difference for both customers and agents. Our account manager is top-notch - very responsive and a fantastic strategic partner. Review collected by and hosted on G2.com.

Their customer experience can be frustrating in certain circumstances. However, the team at Solvvy has been proactive and committed to helping improve the experience for both us and our customers. Additionally, their upcoming UI change looks like it will be a huge improvement to the interface. Review collected by and hosted on G2.com.

Their implementation was super easy to complete. The design is straightforward to use, which helps alleviate friction when customers are trying to get answers without them having to call into customer support. Review collected by and hosted on G2.com.

Their widget caused issues with our SEO score. We had to implement some custom changes to get those points back. I don't think it's a reflection of Solvvy showcasing how it's essential to think about how 3rd party software can affect your performance. Review collected by and hosted on G2.com.

We've used Solvvy to create custom Workflows that allow us to target particular issues and questions we know our customers have, and in doing so tens of thousands of customers have had the ability to self-serve for things they'd historically had to speak to an agent about! Review collected by and hosted on G2.com.

I wish the UI was a bit more customizable and looked slightly more modern. Also, it's be awesome to have access to custom intents to event further develop our use of the Workflows! Review collected by and hosted on G2.com.

Searching for information via Solvvy is far more accurate than using the search tools built into Zendesk, meaning the hard work we put into creating content for our help center has broader reach, getting answers directly to users who need them without adding tickets to our agent queue! Review collected by and hosted on G2.com.

An easier dashboard for reviewing and managing multiple language instances would be great. Also, additional options for managing announcements - such as scheduling, automating, or syncing across platform instances - would be extremely helpful! Review collected by and hosted on G2.com.