Furkan K.
FK
Furkan K.
Contact centre associate
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Very beneficial virtual agent, but needs a little improvement to make it better."
4.5/5
What do you like best about Zoom Virtual Agent?

The best thing I like about Zoom Virtual agent is that, it is way more faster than expectation and very good enough to complete the live agent. Review collected by and hosted on G2.com.

What do you dislike about Zoom Virtual Agent?

Everything is good, it’s just that sometimes the responses from Zoom virtual agent looks like too complicated and not humanly. Review collected by and hosted on G2.com.

Harshal K.
HK
Harshal K.
SAP PP/QM Consultant
Enterprise (> 1000 emp.)
"Zoom Virtual Agent Makes Support Faster and Easier"
5/5
What do you like best about Zoom Virtual Agent?

Simple setup, accurate responses, and smooth integration with our support system. Review collected by and hosted on G2.com.

What do you dislike about Zoom Virtual Agent?

Sometimes the bot gives generic or repetitive answers, especially for complex questions. Review collected by and hosted on G2.com.

Paul F.
PF
Paul F.
Contributing Author
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Quality Experience"
5/5
What do you like best about Zoom Virtual Agent?

I love that it's free to use and easy to setup Review collected by and hosted on G2.com.

What do you dislike about Zoom Virtual Agent?

I don't like that the free edition has a time limit for meetings although I understand that they need to make money Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain
IL
Verified User in Logistics and Supply Chain
Mid-Market (51-1000 emp.)
"Solid application offering a fair service."
3/5
What do you like best about Zoom Virtual Agent?

Zoom virtual agent is incredibly easy to use, always available and allows seamless introduction to both individual and company use. Review collected by and hosted on G2.com.

What do you dislike about Zoom Virtual Agent?

The answers sometimes can feel sloppy and not especially regarding the topic that it was asked for. Review collected by and hosted on G2.com.

Kapil S.
KS
Kapil S.
Software Developer
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"it is good actually"
3.5/5
What do you like best about Zoom Virtual Agent?

Nothing, to be honest i nothing like best in zoom Review collected by and hosted on G2.com.

What do you dislike about Zoom Virtual Agent?

everything, its too useless application i ever used Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
GI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Review"
5/5
What do you like best about Zoom Virtual Agent?

It summarized the call and was super easy to get set up and running Review collected by and hosted on G2.com.

What do you dislike about Zoom Virtual Agent?

Honestly nothing, I'd be interested to know where the data is stored and get more data privacy transparency Review collected by and hosted on G2.com.

Verified User in Higher Education
GH
Verified User in Higher Education
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"It was very nice"
3/5
What do you like best about Zoom Virtual Agent?

That we can connect with an assistant that looks like a real agent Review collected by and hosted on G2.com.

What do you dislike about Zoom Virtual Agent?

Some questions were unrelated to the previous ones like not continuing the previous statement Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
GM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"It was not bad."
2.5/5
What do you like best about Zoom Virtual Agent?

That I can ask any questions from it if I had any problems Review collected by and hosted on G2.com.

What do you dislike about Zoom Virtual Agent?

That it is not fast enough while having serious problems Review collected by and hosted on G2.com.

Verified User in Utilities
UU
Verified User in Utilities
Small-Business (50 or fewer emp.)
"Zoom Virtual Agent boosted response and efficiency!"
4.5/5
What do you like best about Zoom Virtual Agent?

Reduces support workload with automation Review collected by and hosted on G2.com.

What do you dislike about Zoom Virtual Agent?

Requires some initial configuration and training for best results Review collected by and hosted on G2.com.

Verified User in Information Services
GI
Verified User in Information Services
Small-Business (50 or fewer emp.)
"Video conferencing platform"
5/5
What do you like best about Zoom Virtual Agent?

Its ability to provide instant, automated support to users Review collected by and hosted on G2.com.

What do you dislike about Zoom Virtual Agent?

Limited personalization in responses, especially for nuanced customer issues Review collected by and hosted on G2.com.