I really like how zoom virtual agent makes easy to get quick answer without waiting for support. it is available for 24/7 , which save a lot of time .The chat box feels natural and easy to use.It smoothly transfer to a live agent with all the details.Overall, it is reliable ,user-friendly, and improve the support experience Review collected by and hosted on G2.com.

I have not found any dislike with Zoom Virtual Agent.It works smoothly, provides quick responses, and makes customer support easier. Review collected by and hosted on G2.com.

What I love most about Zoom Virtual Agent is how it automates customer support, instantly answering common questions. It saves time, boosts efficiency, and never takes a break. It integrates smoothly with other Zoom apps, making it easy to use and manage. Review collected by and hosted on G2.com.

It has been very simple to use and implement and has been a very useful tool for me personally. I have no dislikes really. Review collected by and hosted on G2.com.

Zoom Virtual Agent is quite helpful platform with effective Chatbot capability and the personalization functions are excellent and easy CRM integration option.

The multiple communication tools and the Automated results generation Zoom Virtual Agent is perfect and incredible Natural language support functionalities are productive. Review collected by and hosted on G2.com.

Nothing for the Zoom Virtual Agent to dislike and its initial implementation process is easy and faster and no much to train on before starting. Review collected by and hosted on G2.com.

What I like best about Zoom Virtual Agent is its ability to handle customer queries instantly without needing a live agent. It provides accurate, context-aware responses, which helps reduce wait times and improve the overall customer experience. The AI-driven automation makes interactions smooth and efficient. Review collected by and hosted on G2.com.

What I dislike about Zoom Virtual Agent is that the analytics and reporting features could be more detailed. While basic metrics are available, deeper insights into conversation intent accuracy and sentiment analysis would help in optimizing performance further. Review collected by and hosted on G2.com.

The virtual agent is very beneficial because it automatically provides a meeting summary and includes notes that I may have missed. It compiles everything into an email that I am able to send out to the team as meeting minutes. Review collected by and hosted on G2.com.

There are occurrences where it mistakes a word that was stated in a call but that is understandable. Review collected by and hosted on G2.com.

Easy to setup, use, sent meeting invites and fast. Review collected by and hosted on G2.com.

Kicks you out if you are late then the time sometimes. Need someone to let you in. Review collected by and hosted on G2.com.

I love how Zoom Virtual Agent provides a concise summary with key highlights and action points, saving me significant time after meetings. The setup was incredibly quick and easy, allowing me to integrate it into my workflow effortlessly. Review collected by and hosted on G2.com.

I feel the user interface of Zoom Virtual Agent could be more visually appealing and modern. A 'flashy and prettier' UI would improve my overall experience. Review collected by and hosted on G2.com.

Virtual Zoom Agent is easily gets integrate into the broader Zoom Ecosystem. It has a integration with well knowned CRM like zendesk, salesforce. Zoom Virtual agent is a fantastic and user friendly tool that is helping us in enhancing customer support and other side reducing Operational overhead. Review collected by and hosted on G2.com.

Zoom Virtual agent is great and helping us lot. IT has a great UI and easy to use so nothing to dislike. Review collected by and hosted on G2.com.

Zoom Virtual Agent has been a great addition to our support workflow. It handles a large volume of common questions without needing a live agent, which has freed up our team to focus on more complex cases. The AI is smarter than expected—it understands intent well, routes issues appropriately, and even provides helpful suggestions that actually solve problems. Review collected by and hosted on G2.com.

Some fine-tuning needed for edge-case questions

Would love more styling flexibility for the chat widget Review collected by and hosted on G2.com.

It responds quickly and saves our team a lot of time and I like how it’s always available and easy to use also great for handling simple support tasks. Review collected by and hosted on G2.com.

Scroll and connecting to phone audio and external one should be placed in better position or give an introduction how to connect new client who don't know how to use confuse very easily Review collected by and hosted on G2.com.