Very quick on the response handling for common questions and smoother escalation to actual people. Also I like the self serve side is quite defined. Noticed that I can give more complex context and it still keeps up - sometimes other models have tripped up. Review collected by and hosted on G2.com.

Feels like the pricing is okay for now but will increase as the tokens become more expensive. UI seems a bit outdated but still I can understand that it fits with Zoom's existing look/flows etc. Review collected by and hosted on G2.com.

Zoom Virtual Agent delivers fast, accurate support, reduces response times, and improves customer experience through seamless AI-powered automation. I use it all the time Review collected by and hosted on G2.com.

The setup and customization process can be complex for advanced use cases, and some conversations may still require human intervention for better accuracy Review collected by and hosted on G2.com.

I find Zoom Virtual Agent useful as a first filter in customer service problems, helping solve issues without needing a real person. I like how it makes solving things easier, and I appreciate the fast response. I also value all the links it provides to solve different problems, along with the different options available. Review collected by and hosted on G2.com.

Probably making the human representative more accessible. Try to give different options instead of suggesting the same links all the time. Review collected by and hosted on G2.com.

I like how easy Zoom Virtual Agent is to use, along with all the features it offers and how convenient it is to access. I appreciate the fast and easy response from the app and the accuracy of its answers. Also, I find it really helpful how it explains the features of the app so easily. Set-up was fairly smooth too; I'd rate it a 9 out of 10 for that. Overall, I'm quite likely to recommend it as I'd give it a 10 on recommendation scale. Review collected by and hosted on G2.com.

Nothing so far, Review collected by and hosted on G2.com.

As someone who uses Zoom Virtual Agent daily for customer support, I truly value how seamlessly it enables us to connect with customer support through chat, voice, and messaging. The transition to a live agent is smooth and feels natural whenever it's necessary, ensuring that conversations remain uninterrupted. I also appreciate how simple it is to set up and customize without any coding, which saves a significant amount of time. Additionally, the new autonomous features in ZVA 2.0, along with its deep integration with the Zoom platform, allow it to handle even complex issues effectively and provide us with valuable insights to continually enhance our service. Review collected by and hosted on G2.com.

While Zoom Virtual Agent is powerful, it is not without a few drawbacks. Some users note that the AI can give off-topic or generic responses when faced with complex questions, requiring ongoing tuning to perform well. Setting it up and maintaining it can also take time and effort, especially if your knowledge base isn’t well organized.

Customization beyond the basics can get tricky, and it’s cost may feel high for smaller teams. Overall, it’s a strong tool — but it works best for organizations ready to invest in training, upkeep, and solid data management. Review collected by and hosted on G2.com.

I like how Zoom Virtual Agent allows you to have meetings inside meetings, with the capacity to separate the meeting into different rooms. This feature lets you separate into teams and then come back together, making it very entertaining with a different dynamic. It's super helpful for training, especially for sales, and when you need to do role plays with a big team, assigning different teams so everyone gets involved. The setup of Zoom Virtual Agent was very easy, too. Review collected by and hosted on G2.com.

It's just a little bit too heavy. Sometimes I'm not aware that's still running in the background. The privacy is something that should be definitely improved. Review collected by and hosted on G2.com.

zoom virtual agent is AI chatbot which is develop by zoom and it will it in organisation to provide 24/7 support to our customerand it also reduse errror and mistake . it will easily adopted by any organisation who leads to provide 24/7 support to their customer and if we are using this then we do not need to worry about any language barriers because its understood that all languages which make customers satisfaction. Review collected by and hosted on G2.com.

there is also some dislike of zoom virtual agent . at the time of implementation we require trained person to establish it into organisation. its also leads most costly as compare to other. it can also redure man power which lead to unemployment. Review collected by and hosted on G2.com.

I like how Zoom Virtual Agent facilitates communication with our leaders or clients. It helps automate real-time responses, and I find the interface easy to use. Additionally, the initial setup was quick. Review collected by and hosted on G2.com.

could have a more natural interaction Review collected by and hosted on G2.com.

What I appreciate most about Zoom Virtual Agent is how smoothly it integrates with the existing Zoom tools, allowing support to feel like a natural part of the overall communication platform. The AI-powered responses are fast and contextually relevant, which helps minimize wait times for users and significantly improves the customer experience. Review collected by and hosted on G2.com.

A limitation of Zoom Virtual Agent is that it sometimes routes users to live agents too quickly, even for issues that could be resolved with better automation. Review collected by and hosted on G2.com.

The best thing about Zoom Virtual Agent, in my opinion, is that it minimizes waiting time by providing consumers with immediate access to the solutions to the most often asked issues. It's similar to having a trustworthy coworker who never took a vacation. Additionally, when you employ a live agent, you avoid repeating the same questions and nothing is lost in translation. It enhances the general client experience while reducing the volume or effort of support staff.Easy To use and access. Review collected by and hosted on G2.com.

It's setup cost something which should be reduce other wise perfect Review collected by and hosted on G2.com.