--- title: Zoom Virtual Agent Reviews meta\_title: 'Zoom Virtual Agent Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 228 reviews by the users' company size, role or industry to find out how Zoom Virtual Agent works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 228 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- ### Zoom Virtual Agent Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **seamless connectivity** of Zoom Virtual Agent for effective customer support and smooth transitions to live agents. [(10 mentions)](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=1944834&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Zoom Virtual Agent, enjoying its seamless integration and automation for customer support. [(9 mentions)](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2234983&qs=pros-and-cons#reviews) Users value the **s seamless integrations** of Zoom Virtual Agent, enhancing efficiency in customer support and overall user experience. [(7 mentions)](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2234971&qs=pros-and-cons#reviews) Users appreciate the **automation capabilities** of Zoom Virtual Agent, providing instant, efficient customer support responses effortlessly. [(6 mentions)](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=1306988&qs=pros-and-cons#reviews) Users appreciate the **helpfulness** of Zoom Virtual Agent in quickly resolving customer queries and enhancing overall support efficiency. [(6 mentions)](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2234956&qs=pros-and-cons#reviews) Users notice the **limitations in AI response** when facing complex queries, necessitating frequent human assistance and setup effort. [(6 mentions)](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2235101&qs=pros-and-cons#reviews) Users note that the **AI inaccuracy** can lead to unhelpful responses for complex queries, impacting effectiveness. [(5 mentions)](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2234992&qs=pros-and-cons#reviews) Users note the **inaccuracy** of Zoom Virtual Agent, particularly with complex queries and varied phrasing, impacting helpfulness. [(5 mentions)](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2235036&qs=pros-and-cons#reviews) Users often find the **learning curve steep** , requiring time and effort for effective setup and ongoing maintenance. [(3 mentions)](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2235092&qs=pros-and-cons#reviews) Users find the **not intuitive** setup of Zoom Virtual Agent challenging, requiring significant effort for effective customization and training. [(3 mentions)](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2277204&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Zoom Virtual Agent ##### 1. Useful Users value the **seamless connectivity** of Zoom Virtual Agent for effective customer support and smooth transitions to live agents. [ See 10 mentions ](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=1944834&qs=pros-and-cons#reviews) See Related User Reviews ![Radhika R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Radhika R.") RR Radhika R. Small-Business (50 or fewer emp.) 4.0/5 "Seamless Zoom Virtual Agent That Speeds Up Support and Improves Customer Experience" What do you like about Zoom Virtual Agent? Zoom virtual agent is really helpful for handling customer queries quickly without needing constant human involvement. What I like best is how it can ![Rishabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishabh S.") RS Rishabh S. Mid-Market (51-1000 emp.) 4.5/5 "Excellent presentation — Annotation, Live on call, and easy to follow." What do you like about Zoom Virtual Agent? As someone who uses Zoom Virtual Agent daily for customer support, I truly value how seamlessly it enables us to connect with customer support through ##### 2. Ease of Use Users appreciate the **ease of use** of Zoom Virtual Agent, enjoying its seamless integration and automation for customer support. [ See 9 mentions ](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2234983&qs=pros-and-cons#reviews) See Related User Reviews ![Khadijah N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khadijah N.") KN Khadijah N. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup and Fast Meeting Invites" What do you like about Zoom Virtual Agent? Easy to setup, use, sent meeting invites and fast. ![Mayank K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mayank K.") MK Mayank K. 3.5/5 "Effortless Setup and Time-Saving Summaries with Zoom Virtual Agent" What do you like about Zoom Virtual Agent? I love how Zoom Virtual Agent provides a concise summary with key highlights and action points, saving me significant time after meetings. The setup w ##### 3. Integrations Users value the **s seamless integrations** of Zoom Virtual Agent, enhancing efficiency in customer support and overall user experience. [ See 7 mentions ](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2234971&qs=pros-and-cons#reviews) See Related User Reviews ![Radhika R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Radhika R.") RR Radhika R. Small-Business (50 or fewer emp.) 4.0/5 "Seamless Zoom Virtual Agent That Speeds Up Support and Improves Customer Experience" What do you like about Zoom Virtual Agent? Zoom virtual agent is really helpful for handling customer queries quickly without needing constant human involvement. What I like best is how it can ![Mayank K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mayank K.") MK Mayank K. 3.5/5 "Effortless Setup and Time-Saving Summaries with Zoom Virtual Agent" What do you like about Zoom Virtual Agent? I love how Zoom Virtual Agent provides a concise summary with key highlights and action points, saving me significant time after meetings. The setup w ##### 4. Automation Users appreciate the **automation capabilities** of Zoom Virtual Agent, providing instant, efficient customer support responses effortlessly. [ See 6 mentions ](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=1306988&qs=pros-and-cons#reviews) See Related User Reviews ![Rishabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishabh S.") RS Rishabh S. Mid-Market (51-1000 emp.) 4.5/5 "Excellent presentation — Annotation, Live on call, and easy to follow." What do you like about Zoom Virtual Agent? As someone who uses Zoom Virtual Agent daily for customer support, I truly value how seamlessly it enables us to connect with customer support through ![Arup M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arup M.") AM Arup M. Small-Business (50 or fewer emp.) 4.0/5 "Review on Zoom Virtual Agent" What do you like about Zoom Virtual Agent? What I like best about Zoom Virtual Agent is its ability to handle customer queries instantly without needing a live agent. It provides accurate, cont ##### 5. Helpful Users appreciate the **helpfulness** of Zoom Virtual Agent in quickly resolving customer queries and enhancing overall support efficiency. [ See 6 mentions ](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2234956&qs=pros-and-cons#reviews) See Related User Reviews ![Radhika R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Radhika R.") RR Radhika R. Small-Business (50 or fewer emp.) 4.0/5 "Seamless Zoom Virtual Agent That Speeds Up Support and Improves Customer Experience" What do you like about Zoom Virtual Agent? Zoom virtual agent is really helpful for handling customer queries quickly without needing constant human involvement. What I like best is how it can ![Rishabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishabh S.") RS Rishabh S. Mid-Market (51-1000 emp.) 4.5/5 "Excellent presentation — Annotation, Live on call, and easy to follow." What do you like about Zoom Virtual Agent? As someone who uses Zoom Virtual Agent daily for customer support, I truly value how seamlessly it enables us to connect with customer support through ### 5 Cons or Disadvantages of Zoom Virtual Agent ##### 1. AI Limitations Users notice the **limitations in AI response** when facing complex queries, necessitating frequent human assistance and setup effort. [ See 6 mentions ](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2235101&qs=pros-and-cons#reviews) See Related User Reviews ![Radhika R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Radhika R.") RR Radhika R. Small-Business (50 or fewer emp.) 4.0/5 "Seamless Zoom Virtual Agent That Speeds Up Support and Improves Customer Experience" What do you dislike about Zoom Virtual Agent? Zoom virtual agent can sometimes feel a bit limited when queries go beyond basic or well-defined scenarios. If a customer asks something slightly comp ![Rishabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishabh S.") RS Rishabh S. Mid-Market (51-1000 emp.) 4.5/5 "Excellent presentation — Annotation, Live on call, and easy to follow." What do you dislike about Zoom Virtual Agent? While Zoom Virtual Agent is powerful, it is not without a few drawbacks. Some users note that the AI can give off-topic or generic responses when face ##### 2. AI Inaccuracy Users note that the **AI inaccuracy** can lead to unhelpful responses for complex queries, impacting effectiveness. [ See 5 mentions ](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2234992&qs=pros-and-cons#reviews) See Related User Reviews ![Radhika R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Radhika R.") RR Radhika R. Small-Business (50 or fewer emp.) 4.0/5 "Seamless Zoom Virtual Agent That Speeds Up Support and Improves Customer Experience" What do you dislike about Zoom Virtual Agent? Zoom virtual agent can sometimes feel a bit limited when queries go beyond basic or well-defined scenarios. If a customer asks something slightly comp ![Rishabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishabh S.") RS Rishabh S. Mid-Market (51-1000 emp.) 4.5/5 "Excellent presentation — Annotation, Live on call, and easy to follow." What do you dislike about Zoom Virtual Agent? While Zoom Virtual Agent is powerful, it is not without a few drawbacks. Some users note that the AI can give off-topic or generic responses when face ##### 3. Inaccuracy Users note the **inaccuracy** of Zoom Virtual Agent, particularly with complex queries and varied phrasing, impacting helpfulness. [ See 5 mentions ](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2235036&qs=pros-and-cons#reviews) See Related User Reviews ![Radhika R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Radhika R.") RR Radhika R. Small-Business (50 or fewer emp.) 4.0/5 "Seamless Zoom Virtual Agent That Speeds Up Support and Improves Customer Experience" What do you dislike about Zoom Virtual Agent? Zoom virtual agent can sometimes feel a bit limited when queries go beyond basic or well-defined scenarios. If a customer asks something slightly comp ![Arup M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arup M.") AM Arup M. Small-Business (50 or fewer emp.) 4.0/5 "Review on Zoom Virtual Agent" What do you dislike about Zoom Virtual Agent? What I dislike about Zoom Virtual Agent is that the analytics and reporting features could be more detailed. While basic metrics are available, deeper ##### 4. Learning Curve Users often find the **learning curve steep** , requiring time and effort for effective setup and ongoing maintenance. [ See 3 mentions ](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2235092&qs=pros-and-cons#reviews) See Related User Reviews ![Radhika R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Radhika R.") RR Radhika R. Small-Business (50 or fewer emp.) 4.0/5 "Seamless Zoom Virtual Agent That Speeds Up Support and Improves Customer Experience" What do you dislike about Zoom Virtual Agent? Zoom virtual agent can sometimes feel a bit limited when queries go beyond basic or well-defined scenarios. If a customer asks something slightly comp ![Rishabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishabh S.") RS Rishabh S. Mid-Market (51-1000 emp.) 4.5/5 "Excellent presentation — Annotation, Live on call, and easy to follow." What do you dislike about Zoom Virtual Agent? While Zoom Virtual Agent is powerful, it is not without a few drawbacks. Some users note that the AI can give off-topic or generic responses when face ##### 5. Not Intuitive Users find the **not intuitive** setup of Zoom Virtual Agent challenging, requiring significant effort for effective customization and training. [ See 3 mentions ](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2277204&qs=pros-and-cons#reviews) See Related User Reviews ![Radhika R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Radhika R.") RR Radhika R. Small-Business (50 or fewer emp.) 4.0/5 "Seamless Zoom Virtual Agent That Speeds Up Support and Improves Customer Experience" What do you dislike about Zoom Virtual Agent? Zoom virtual agent can sometimes feel a bit limited when queries go beyond basic or well-defined scenarios. If a customer asks something slightly comp ![Rishabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishabh S.") RS Rishabh S. Mid-Market (51-1000 emp.) 4.5/5 "Excellent presentation — Annotation, Live on call, and easy to follow." What do you dislike about Zoom Virtual Agent? While Zoom Virtual Agent is powerful, it is not without a few drawbacks. Some users note that the AI can give off-topic or generic responses when face ![Susil B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Susil B.") SB Susil B. SDE-II Mid-Market (51-1000 emp.) 9/13/2025 "My experience with Zoom Virtual Agent" 4.5/5 What do you like best about Zoom Virtual Agent? I really like how zoom virtual agent makes easy to get quick answer without waiting for support. it is available for 24/7 , which save a lot of time .The chat box feels natural and easy to use.It smoothly transfer to a live agent with all the details.Overall, it is reliable ,user-friendly, and improve the support experience Review collected by and hosted on G2.com. What do you dislike about Zoom Virtual Agent? I have not found any dislike with Zoom Virtual Agent.It works smoothly, provides quick responses, and makes customer support easier. Review collected by and hosted on G2.com. What problems is Zoom Virtual Agent solving and how is that benefiting you? Zoom Virtual Agent is solving the problem of long customer waiting time by giving instant answer through AI.It reduces the load on support teams and makes self-service easy for customers. When more help is needed, it smoothly connects to a live agent. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite GJ Gurunath J. Search Engine Marketing Specialist Mid-Market (51-1000 emp.) 9/29/2025 "Zoom Virtual Agent Review" 5/5 What do you like best about Zoom Virtual Agent? What I love most about Zoom Virtual Agent is how it automates customer support, instantly answering common questions. It saves time, boosts efficiency, and never takes a break. It integrates smoothly with other Zoom apps, making it easy to use and manage. Review collected by and hosted on G2.com. What do you dislike about Zoom Virtual Agent? It has been very simple to use and implement and has been a very useful tool for me personally. I have no dislikes really. Review collected by and hosted on G2.com. What problems is Zoom Virtual Agent solving and how is that benefiting you? It solves the problem of slow customer support by answering questions quickly and anytime. It reduces waiting times and frees human agents to focus on harder tasks. This helps me get help faster and improves overall service quality, making my experience smooth and hassle-free. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jessica D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica D.") JD Jessica D. Quality Engineer Enterprise (\> 1000 emp.) 1/11/2026 Guest users or non-business users of the software, not included in G2 scores. "Zoom Virtual Agent Offers Exceptional Chatbot with Seamless CRM Integration Option." 4.5/5 What do you like best about Zoom Virtual Agent? Zoom Virtual Agent is quite helpful platform with effective Chatbot capability and the personalization functions are excellent and easy CRM integration option. The multiple communication tools and the Automated results generation Zoom Virtual Agent is perfect and incredible Natural language support functionalities are productive. Review collected by and hosted on G2.com. What do you dislike about Zoom Virtual Agent? Nothing for the Zoom Virtual Agent to dislike and its initial implementation process is easy and faster and no much to train on before starting. Review collected by and hosted on G2.com. What problems is Zoom Virtual Agent solving and how is that benefiting you? Effective communication solution and very impressive tool for customer data analytics generation and great tool for customer experience management and nice Automation platform. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Arup M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arup M.") AM Arup M. Senior Associate Airlines/Aviation Small-Business (50 or fewer emp.) 10/9/2025 "Review on Zoom Virtual Agent" 4/5 What do you like best about Zoom Virtual Agent? What I like best about Zoom Virtual Agent is its ability to handle customer queries instantly without needing a live agent. It provides accurate, context-aware responses, which helps reduce wait times and improve the overall customer experience. The AI-driven automation makes interactions smooth and efficient. Review collected by and hosted on G2.com. What do you dislike about Zoom Virtual Agent? What I dislike about Zoom Virtual Agent is that the analytics and reporting features could be more detailed. While basic metrics are available, deeper insights into conversation intent accuracy and sentiment analysis would help in optimizing performance further. Review collected by and hosted on G2.com. What problems is Zoom Virtual Agent solving and how is that benefiting you? Zoom Virtual Agent is solving the problem of long customer wait times and high support workloads. By automating routine queries and providing instant, accurate responses, it helps reduce the burden on live agents and improves overall customer satisfaction. This leads to faster resolutions, lower operational costs, and better use of agent time for complex issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 10/9/2025 "Post meeting meetings are impressive" 5/5 What do you like best about Zoom Virtual Agent? The virtual agent is very beneficial because it automatically provides a meeting summary and includes notes that I may have missed. It compiles everything into an email that I am able to send out to the team as meeting minutes. Review collected by and hosted on G2.com. What do you dislike about Zoom Virtual Agent? There are occurrences where it mistakes a word that was stated in a call but that is understandable. Review collected by and hosted on G2.com. What problems is Zoom Virtual Agent solving and how is that benefiting you? Its capturing the meeting minutes on a call that I'm not always able to capture due to focus and engagement in the meeting. The AI captures the discussion notes and allows me time to review and make any appropriate changes before sending out to the invitees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Khadijah N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khadijah N.") KN Khadijah N. Receptionist Small-Business (50 or fewer emp.) 12/24/2025 "Effortless Setup and Fast Meeting Invites" 4/5 What do you like best about Zoom Virtual Agent? Easy to setup, use, sent meeting invites and fast. Review collected by and hosted on G2.com. What do you dislike about Zoom Virtual Agent? Kicks you out if you are late then the time sometimes. Need someone to let you in. Review collected by and hosted on G2.com. What problems is Zoom Virtual Agent solving and how is that benefiting you? Fast reliable. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mayank K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mayank K.") MK Mayank K. 10/16/2025 "Effortless Setup and Time-Saving Summaries with Zoom Virtual Agent" 3.5/5 What do you like best about Zoom Virtual Agent? I love how Zoom Virtual Agent provides a concise summary with key highlights and action points, saving me significant time after meetings. The setup was incredibly quick and easy, allowing me to integrate it into my workflow effortlessly. Review collected by and hosted on G2.com. What do you dislike about Zoom Virtual Agent? I feel the user interface of Zoom Virtual Agent could be more visually appealing and modern. A 'flashy and prettier' UI would improve my overall experience. Review collected by and hosted on G2.com. What problems is Zoom Virtual Agent solving and how is that benefiting you? I use the Zoom Virtual Agent for meeting summarization, providing crisp highlights and action points, which is a huge asset and time-saver, allowing me to quickly adapt and share meeting notes. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 8/6/2025 "Zoom Virtual Agent is boosting productivity with it's AI Support solution" 5/5 What do you like best about Zoom Virtual Agent? Virtual Zoom Agent is easily gets integrate into the broader Zoom Ecosystem. It has a integration with well knowned CRM like zendesk, salesforce. Zoom Virtual agent is a fantastic and user friendly tool that is helping us in enhancing customer support and other side reducing Operational overhead. Review collected by and hosted on G2.com. What do you dislike about Zoom Virtual Agent? Zoom Virtual agent is great and helping us lot. IT has a great UI and easy to use so nothing to dislike. Review collected by and hosted on G2.com. What problems is Zoom Virtual Agent solving and how is that benefiting you? Zoom Virtual Agent is helping in various ways like in cutomer support, agent workload, response time. By using Zoom Virtual agent it reduced the number of tickets that requires the human attention. we are able to deliver the things with no mistake and it is saving our time as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Haley K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haley K.") HK Haley K. Customer Marketing Manager Small-Business (50 or fewer emp.) 8/4/2025 Guest users or non-business users of the software, not included in G2 scores. "Zoom Virtual Agent helps us scale support without sacrificing experience" 4/5 What do you like best about Zoom Virtual Agent? Zoom Virtual Agent has been a great addition to our support workflow. It handles a large volume of common questions without needing a live agent, which has freed up our team to focus on more complex cases. The AI is smarter than expected—it understands intent well, routes issues appropriately, and even provides helpful suggestions that actually solve problems. Review collected by and hosted on G2.com. What do you dislike about Zoom Virtual Agent? Some fine-tuning needed for edge-case questions Would love more styling flexibility for the chat widget Review collected by and hosted on G2.com. What problems is Zoom Virtual Agent solving and how is that benefiting you? Clean integration with live chat and Zoom Contact Center Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Dhanraj P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dhanraj P.") DP Dhanraj P. Management Trainee Enterprise (\> 1000 emp.) 7/29/2025 "Zoom Meeting best choice video meet" 4.5/5 What do you like best about Zoom Virtual Agent? It responds quickly and saves our team a lot of time and I like how it’s always available and easy to use also great for handling simple support tasks. Review collected by and hosted on G2.com. What do you dislike about Zoom Virtual Agent? Scroll and connecting to phone audio and external one should be placed in better position or give an introduction how to connect new client who don't know how to use confuse very easily Review collected by and hosted on G2.com. What problems is Zoom Virtual Agent solving and how is that benefiting you? Zoom is able to solve our crucial problem to connect over 100 people at same time and very easy to use and can be accessed from web browser if needed, Also it helps in managing and arranging tech interviews we can use boards to draw live things that feature I love it personally Review collected by and hosted on G2.com. 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