--- title: Zoom Virtual Agent Reviews meta\_title: 'Zoom Virtual Agent Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 228 reviews by the users' company size, role or industry to find out how Zoom Virtual Agent works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 228 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- ### Zoom Virtual Agent Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **seamless connectivity** of Zoom Virtual Agent for effective customer support and smooth transitions to live agents. [(10 mentions)](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=1944834&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Zoom Virtual Agent, enjoying its seamless integration and automation for customer support. [(9 mentions)](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2234983&qs=pros-and-cons#reviews) Users value the **s seamless integrations** of Zoom Virtual Agent, enhancing efficiency in customer support and overall user experience. [(7 mentions)](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2234971&qs=pros-and-cons#reviews) Users appreciate the **automation capabilities** of Zoom Virtual Agent, providing instant, efficient customer support responses effortlessly. [(6 mentions)](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=1306988&qs=pros-and-cons#reviews) Users appreciate the **helpfulness** of Zoom Virtual Agent in quickly resolving customer queries and enhancing overall support efficiency. [(6 mentions)](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2234956&qs=pros-and-cons#reviews) Users notice the **limitations in AI response** when facing complex queries, necessitating frequent human assistance and setup effort. [(6 mentions)](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2235101&qs=pros-and-cons#reviews) Users note that the **AI inaccuracy** can lead to unhelpful responses for complex queries, impacting effectiveness. [(5 mentions)](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2234992&qs=pros-and-cons#reviews) Users note the **inaccuracy** of Zoom Virtual Agent, particularly with complex queries and varied phrasing, impacting helpfulness. [(5 mentions)](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2235036&qs=pros-and-cons#reviews) Users often find the **learning curve steep** , requiring time and effort for effective setup and ongoing maintenance. [(3 mentions)](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2235092&qs=pros-and-cons#reviews) Users find the **not intuitive** setup of Zoom Virtual Agent challenging, requiring significant effort for effective customization and training. [(3 mentions)](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2277204&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Zoom Virtual Agent ##### 1. Useful Users value the **seamless connectivity** of Zoom Virtual Agent for effective customer support and smooth transitions to live agents. [ See 10 mentions ](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=1944834&qs=pros-and-cons#reviews) See Related User Reviews ![Radhika R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Radhika R.") RR Radhika R. Small-Business (50 or fewer emp.) 4.0/5 "Seamless Zoom Virtual Agent That Speeds Up Support and Improves Customer Experience" What do you like about Zoom Virtual Agent? Zoom virtual agent is really helpful for handling customer queries quickly without needing constant human involvement. What I like best is how it can ![Rishabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishabh S.") RS Rishabh S. Mid-Market (51-1000 emp.) 4.5/5 "Excellent presentation — Annotation, Live on call, and easy to follow." What do you like about Zoom Virtual Agent? As someone who uses Zoom Virtual Agent daily for customer support, I truly value how seamlessly it enables us to connect with customer support through ##### 2. Ease of Use Users appreciate the **ease of use** of Zoom Virtual Agent, enjoying its seamless integration and automation for customer support. [ See 9 mentions ](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2234983&qs=pros-and-cons#reviews) See Related User Reviews ![Khadijah N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khadijah N.") KN Khadijah N. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup and Fast Meeting Invites" What do you like about Zoom Virtual Agent? Easy to setup, use, sent meeting invites and fast. ![Mayank K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mayank K.") MK Mayank K. 3.5/5 "Effortless Setup and Time-Saving Summaries with Zoom Virtual Agent" What do you like about Zoom Virtual Agent? I love how Zoom Virtual Agent provides a concise summary with key highlights and action points, saving me significant time after meetings. The setup w ##### 3. Integrations Users value the **s seamless integrations** of Zoom Virtual Agent, enhancing efficiency in customer support and overall user experience. [ See 7 mentions ](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2234971&qs=pros-and-cons#reviews) See Related User Reviews ![Radhika R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Radhika R.") RR Radhika R. Small-Business (50 or fewer emp.) 4.0/5 "Seamless Zoom Virtual Agent That Speeds Up Support and Improves Customer Experience" What do you like about Zoom Virtual Agent? Zoom virtual agent is really helpful for handling customer queries quickly without needing constant human involvement. What I like best is how it can ![Mayank K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mayank K.") MK Mayank K. 3.5/5 "Effortless Setup and Time-Saving Summaries with Zoom Virtual Agent" What do you like about Zoom Virtual Agent? I love how Zoom Virtual Agent provides a concise summary with key highlights and action points, saving me significant time after meetings. The setup w ##### 4. Automation Users appreciate the **automation capabilities** of Zoom Virtual Agent, providing instant, efficient customer support responses effortlessly. [ See 6 mentions ](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=1306988&qs=pros-and-cons#reviews) See Related User Reviews ![Rishabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishabh S.") RS Rishabh S. Mid-Market (51-1000 emp.) 4.5/5 "Excellent presentation — Annotation, Live on call, and easy to follow." What do you like about Zoom Virtual Agent? As someone who uses Zoom Virtual Agent daily for customer support, I truly value how seamlessly it enables us to connect with customer support through ![Arup M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arup M.") AM Arup M. Small-Business (50 or fewer emp.) 4.0/5 "Review on Zoom Virtual Agent" What do you like about Zoom Virtual Agent? What I like best about Zoom Virtual Agent is its ability to handle customer queries instantly without needing a live agent. It provides accurate, cont ##### 5. Helpful Users appreciate the **helpfulness** of Zoom Virtual Agent in quickly resolving customer queries and enhancing overall support efficiency. [ See 6 mentions ](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2234956&qs=pros-and-cons#reviews) See Related User Reviews ![Radhika R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Radhika R.") RR Radhika R. Small-Business (50 or fewer emp.) 4.0/5 "Seamless Zoom Virtual Agent That Speeds Up Support and Improves Customer Experience" What do you like about Zoom Virtual Agent? Zoom virtual agent is really helpful for handling customer queries quickly without needing constant human involvement. What I like best is how it can ![Rishabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishabh S.") RS Rishabh S. Mid-Market (51-1000 emp.) 4.5/5 "Excellent presentation — Annotation, Live on call, and easy to follow." What do you like about Zoom Virtual Agent? As someone who uses Zoom Virtual Agent daily for customer support, I truly value how seamlessly it enables us to connect with customer support through ### 5 Cons or Disadvantages of Zoom Virtual Agent ##### 1. AI Limitations Users notice the **limitations in AI response** when facing complex queries, necessitating frequent human assistance and setup effort. [ See 6 mentions ](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2235101&qs=pros-and-cons#reviews) See Related User Reviews ![Radhika R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Radhika R.") RR Radhika R. Small-Business (50 or fewer emp.) 4.0/5 "Seamless Zoom Virtual Agent That Speeds Up Support and Improves Customer Experience" What do you dislike about Zoom Virtual Agent? Zoom virtual agent can sometimes feel a bit limited when queries go beyond basic or well-defined scenarios. If a customer asks something slightly comp ![Rishabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishabh S.") RS Rishabh S. Mid-Market (51-1000 emp.) 4.5/5 "Excellent presentation — Annotation, Live on call, and easy to follow." What do you dislike about Zoom Virtual Agent? While Zoom Virtual Agent is powerful, it is not without a few drawbacks. Some users note that the AI can give off-topic or generic responses when face ##### 2. AI Inaccuracy Users note that the **AI inaccuracy** can lead to unhelpful responses for complex queries, impacting effectiveness. [ See 5 mentions ](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2234992&qs=pros-and-cons#reviews) See Related User Reviews ![Radhika R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Radhika R.") RR Radhika R. Small-Business (50 or fewer emp.) 4.0/5 "Seamless Zoom Virtual Agent That Speeds Up Support and Improves Customer Experience" What do you dislike about Zoom Virtual Agent? Zoom virtual agent can sometimes feel a bit limited when queries go beyond basic or well-defined scenarios. If a customer asks something slightly comp ![Rishabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishabh S.") RS Rishabh S. Mid-Market (51-1000 emp.) 4.5/5 "Excellent presentation — Annotation, Live on call, and easy to follow." What do you dislike about Zoom Virtual Agent? While Zoom Virtual Agent is powerful, it is not without a few drawbacks. Some users note that the AI can give off-topic or generic responses when face ##### 3. Inaccuracy Users note the **inaccuracy** of Zoom Virtual Agent, particularly with complex queries and varied phrasing, impacting helpfulness. [ See 5 mentions ](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2235036&qs=pros-and-cons#reviews) See Related User Reviews ![Radhika R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Radhika R.") RR Radhika R. Small-Business (50 or fewer emp.) 4.0/5 "Seamless Zoom Virtual Agent That Speeds Up Support and Improves Customer Experience" What do you dislike about Zoom Virtual Agent? Zoom virtual agent can sometimes feel a bit limited when queries go beyond basic or well-defined scenarios. If a customer asks something slightly comp ![Arup M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arup M.") AM Arup M. Small-Business (50 or fewer emp.) 4.0/5 "Review on Zoom Virtual Agent" What do you dislike about Zoom Virtual Agent? What I dislike about Zoom Virtual Agent is that the analytics and reporting features could be more detailed. While basic metrics are available, deeper ##### 4. Learning Curve Users often find the **learning curve steep** , requiring time and effort for effective setup and ongoing maintenance. [ See 3 mentions ](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2235092&qs=pros-and-cons#reviews) See Related User Reviews ![Radhika R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Radhika R.") RR Radhika R. Small-Business (50 or fewer emp.) 4.0/5 "Seamless Zoom Virtual Agent That Speeds Up Support and Improves Customer Experience" What do you dislike about Zoom Virtual Agent? Zoom virtual agent can sometimes feel a bit limited when queries go beyond basic or well-defined scenarios. If a customer asks something slightly comp ![Rishabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishabh S.") RS Rishabh S. Mid-Market (51-1000 emp.) 4.5/5 "Excellent presentation — Annotation, Live on call, and easy to follow." What do you dislike about Zoom Virtual Agent? While Zoom Virtual Agent is powerful, it is not without a few drawbacks. Some users note that the AI can give off-topic or generic responses when face ##### 5. Not Intuitive Users find the **not intuitive** setup of Zoom Virtual Agent challenging, requiring significant effort for effective customization and training. [ See 3 mentions ](https://www.g2.com/products/zoom-virtual-agent/reviews?filters%5Bsentiment_snippet%5D=2277204&qs=pros-and-cons#reviews) See Related User Reviews ![Radhika R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Radhika R.") RR Radhika R. Small-Business (50 or fewer emp.) 4.0/5 "Seamless Zoom Virtual Agent That Speeds Up Support and Improves Customer Experience" What do you dislike about Zoom Virtual Agent? Zoom virtual agent can sometimes feel a bit limited when queries go beyond basic or well-defined scenarios. If a customer asks something slightly comp ![Rishabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishabh S.") RS Rishabh S. Mid-Market (51-1000 emp.) 4.5/5 "Excellent presentation — Annotation, Live on call, and easy to follow." What do you dislike about Zoom Virtual Agent? While Zoom Virtual Agent is powerful, it is not without a few drawbacks. Some users note that the AI can give off-topic or generic responses when face ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") GO Verified User in Oil & Energy Mid-Market (51-1000 emp.) 6/29/2026 Guest users or non-business users of the software, not included in G2 scores. "Quick, Reliable Responses with Smooth Escalation and Robust Self-Serve" 4.5/5 What do you like best about Zoom Virtual Agent? Very quick on the response handling for common questions and smoother escalation to actual people. Also I like the self serve side is quite defined. Noticed that I can give more complex context and it still keeps up - sometimes other models have tripped up. Review collected by and hosted on G2.com. What do you dislike about Zoom Virtual Agent? Feels like the pricing is okay for now but will increase as the tokens become more expensive. UI seems a bit outdated but still I can understand that it fits with Zoom's existing look/flows etc. Review collected by and hosted on G2.com. What problems is Zoom Virtual Agent solving and how is that benefiting you? It massively helps when I miss things I should have written down to come back and ask about it, re-mind myself exactly what I have shared and how have I shared it Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Muhammad F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad F.") MF Muhammad F. AI Engineer Small-Business (50 or fewer emp.) 6/13/2026 "Efficient AI-Powered Customer Support Automation" 4/5 What do you like best about Zoom Virtual Agent? Zoom Virtual Agent delivers fast, accurate support, reduces response times, and improves customer experience through seamless AI-powered automation. I use it all the time Review collected by and hosted on G2.com. What do you dislike about Zoom Virtual Agent? The setup and customization process can be complex for advanced use cases, and some conversations may still require human intervention for better accuracy Review collected by and hosted on G2.com. What problems is Zoom Virtual Agent solving and how is that benefiting you? Zoom Virtual Agent helps automate repetitive customer inquiries, reducing response times and support workload. This improves efficiency, enhances customer satisfaction, and allows teams to focus on more complex issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 6/15/2026 "Efficient First-Step Solution with Prompt Responses" 4/5 What do you like best about Zoom Virtual Agent? I find Zoom Virtual Agent useful as a first filter in customer service problems, helping solve issues without needing a real person. I like how it makes solving things easier, and I appreciate the fast response. I also value all the links it provides to solve different problems, along with the different options available. Review collected by and hosted on G2.com. What do you dislike about Zoom Virtual Agent? Probably making the human representative more accessible. Try to give different options instead of suggesting the same links all the time. Review collected by and hosted on G2.com. What problems is Zoom Virtual Agent solving and how is that benefiting you? I use Zoom Virtual Agent as a first filter in customer service. It helps solve problems sometimes without needing a real person and provides fast responses, making it easier to solve things. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 6/18/2026 "Effortless Meetings with Robust Features" 5/5 What do you like best about Zoom Virtual Agent? I like how easy Zoom Virtual Agent is to use, along with all the features it offers and how convenient it is to access. I appreciate the fast and easy response from the app and the accuracy of its answers. Also, I find it really helpful how it explains the features of the app so easily. Set-up was fairly smooth too; I'd rate it a 9 out of 10 for that. Overall, I'm quite likely to recommend it as I'd give it a 10 on recommendation scale. Review collected by and hosted on G2.com. What do you dislike about Zoom Virtual Agent? Nothing so far, Review collected by and hosted on G2.com. What problems is Zoom Virtual Agent solving and how is that benefiting you? I find it fast, easy to use, and accurate, with convenient access to features. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rishabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishabh S.") RS Rishabh S. Senior Associate Mid-Market (51-1000 emp.) 10/13/2025 "Excellent presentation — Annotation, Live on call, and easy to follow." 4.5/5 What do you like best about Zoom Virtual Agent? As someone who uses Zoom Virtual Agent daily for customer support, I truly value how seamlessly it enables us to connect with customer support through chat, voice, and messaging. The transition to a live agent is smooth and feels natural whenever it's necessary, ensuring that conversations remain uninterrupted. I also appreciate how simple it is to set up and customize without any coding, which saves a significant amount of time. Additionally, the new autonomous features in ZVA 2.0, along with its deep integration with the Zoom platform, allow it to handle even complex issues effectively and provide us with valuable insights to continually enhance our service. Review collected by and hosted on G2.com. What do you dislike about Zoom Virtual Agent? While Zoom Virtual Agent is powerful, it is not without a few drawbacks. Some users note that the AI can give off-topic or generic responses when faced with complex questions, requiring ongoing tuning to perform well. Setting it up and maintaining it can also take time and effort, especially if your knowledge base isn’t well organized. Customization beyond the basics can get tricky, and it’s cost may feel high for smaller teams. Overall, it’s a strong tool — but it works best for organizations ready to invest in training, upkeep, and solid data management. Review collected by and hosted on G2.com. What problems is Zoom Virtual Agent solving and how is that benefiting you? Zoom Virtual Agent has really helped simplify our day-to-day customer support. It takes care of routine questions right away, which means our customers get instant answers and our team can focus on more complicated issues. I love that it works across chat, voice, and messaging, so customers can reach us however they prefer. It’s also great that the handoff to a live agent is seamless — customers don’t have to repeat themselves, which makes the experience feel smooth and personal. Since the agent is available 24X7, we are able to offer consistent support even outside regular hours. Overall, it’s made our work with the speed of lightning, more effectively, and much more enjoyable for both our team and our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jose C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose C.") JC Jose C. Sales Development Representative Mid-Market (51-1000 emp.) 1/6/2026 "Enhances Training with Dynamic Meeting Features" 4/5 What do you like best about Zoom Virtual Agent? I like how Zoom Virtual Agent allows you to have meetings inside meetings, with the capacity to separate the meeting into different rooms. This feature lets you separate into teams and then come back together, making it very entertaining with a different dynamic. It's super helpful for training, especially for sales, and when you need to do role plays with a big team, assigning different teams so everyone gets involved. The setup of Zoom Virtual Agent was very easy, too. Review collected by and hosted on G2.com. What do you dislike about Zoom Virtual Agent? It's just a little bit too heavy. Sometimes I'm not aware that's still running in the background. The privacy is something that should be definitely improved. Review collected by and hosted on G2.com. What problems is Zoom Virtual Agent solving and how is that benefiting you? I use Zoom Virtual Agent for meetings and presentations, providing tools to explain things easily. It's self-explanatory, so new team members quickly adapt. It's especially useful for training with features like breakout rooms for team exercises. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Anshu K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anshu K.") AK Anshu K. Product specialist Small-Business (50 or fewer emp.) 9/20/2025 Business partner of the seller or seller's competitor, not included in G2 scores. Guest users or non-business users of the software, not included in G2 scores. "Zoom virtual agent" 4/5 What do you like best about Zoom Virtual Agent? zoom virtual agent is AI chatbot which is develop by zoom and it will it in organisation to provide 24/7 support to our customerand it also reduse errror and mistake . it will easily adopted by any organisation who leads to provide 24/7 support to their customer and if we are using this then we do not need to worry about any language barriers because its understood that all languages which make customers satisfaction. Review collected by and hosted on G2.com. What do you dislike about Zoom Virtual Agent? there is also some dislike of zoom virtual agent . at the time of implementation we require trained person to establish it into organisation. its also leads most costly as compare to other. it can also redure man power which lead to unemployment. Review collected by and hosted on G2.com. What problems is Zoom Virtual Agent solving and how is that benefiting you? when we are busy in organisation then we can integrate with zoom virtual agent's which can attend our customer and proviode L1 level support to our organisation. it is also used in telephonic organisation to collect some common query and it will help to solve common query with proper solutions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jorge Luis D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jorge Luis D.") JD Jorge Luis D. Customer Service Specialist Mid-Market (51-1000 emp.) 5/25/2026 "Effective and Easy-to-Use Automation" 5/5 What do you like best about Zoom Virtual Agent? I like how Zoom Virtual Agent facilitates communication with our leaders or clients. It helps automate real-time responses, and I find the interface easy to use. Additionally, the initial setup was quick. Review collected by and hosted on G2.com. What do you dislike about Zoom Virtual Agent? could have a more natural interaction Review collected by and hosted on G2.com. What problems is Zoom Virtual Agent solving and how is that benefiting you? Facilitate communication with leaders or clients and help automate real-time responses. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated AT ADITYA T. Software Engineer Mid-Market (51-1000 emp.) 10/16/2025 Guest users or non-business users of the software, not included in G2 scores. "Zoom Virtual :Seamless Integration and Fast AI." 5/5 What do you like best about Zoom Virtual Agent? What I appreciate most about Zoom Virtual Agent is how smoothly it integrates with the existing Zoom tools, allowing support to feel like a natural part of the overall communication platform. The AI-powered responses are fast and contextually relevant, which helps minimize wait times for users and significantly improves the customer experience. Review collected by and hosted on G2.com. What do you dislike about Zoom Virtual Agent? A limitation of Zoom Virtual Agent is that it sometimes routes users to live agents too quickly, even for issues that could be resolved with better automation. Review collected by and hosted on G2.com. What problems is Zoom Virtual Agent solving and how is that benefiting you? Zoom Virtual Agent offers a smooth support experience, but it can benefit from smarter handling of edge cases before escalating to live agents. While it's reliable for common queries, there's potential to enhance its adaptability and insight-driven optimization. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite SS Srishti S. Business Model Developer Mid-Market (51-1000 emp.) 7/22/2025 Guest users or non-business users of the software, not included in G2 scores. "Zoom Virtual Agent : A smarter way to handle Customer Support" 4.5/5 What do you like best about Zoom Virtual Agent? The best thing about Zoom Virtual Agent, in my opinion, is that it minimizes waiting time by providing consumers with immediate access to the solutions to the most often asked issues. It's similar to having a trustworthy coworker who never took a vacation. Additionally, when you employ a live agent, you avoid repeating the same questions and nothing is lost in translation. It enhances the general client experience while reducing the volume or effort of support staff.Easy To use and access. Review collected by and hosted on G2.com. What do you dislike about Zoom Virtual Agent? It's setup cost something which should be reduce other wise perfect Review collected by and hosted on G2.com. What problems is Zoom Virtual Agent solving and how is that benefiting you? Zoom Virtual Agent is addressing the issue of high ticket volume and slow response times. Previously, our team was inundated with the same questions about order status, resetting passwords, or basic troubleshooting. The virtual agent now does those immediately, which saves our agents a crapload of time, and customers get a faster resolution. It’s made our team work more effectively and reduced turnaround times, which has definitely reflected in customer satisfaction Review collected by and hosted on G2.com. 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