I really appreciate the AI functionality in Zoom Revenue Accelerator for generating follow-up emails and analyzing multiple conversations across a platform. It helps us find commonalities in our company conversations, customize training, and gear it towards those items, ultimately providing better training and improving customer experience. Review collected by and hosted on G2.com.

I really wish it offered real in-call coaching like AI expert assist. AI Expert assist is a different product, but it offers suggestions and helps coach during the call whereas Zoom Revenue Accelerator only does post call coaching. We would love in-call coaching availability to solution, catch sentiment, and help reps be more successful. The initial setup took some time, a couple of months. Review collected by and hosted on G2.com.

I use Zoom Revenue Accelerator to automate CRM documentation, and I've noticed that we are able to keep better track of things than before. I really like how easy documentation is with this tool. Review collected by and hosted on G2.com.

There's a bit of a learning curve in the beginning. Review collected by and hosted on G2.com.

Streamlined Collaboration with Teams

What’s helpful:

Zoom Revenue Accelerator encourages collaboration between sales teams, marketing, and customer success teams, enabling a shared view of prospects and opportunities.

Upsides:

Real-time collaboration: Sales teams can quickly bring in other colleagues (like product experts or customer success) to engage in calls, troubleshoot issues, or answer questions on the spot.

Cross-functional insights: Having all departments aligned on one platform ensures that everyone has access to the same customer insights, improving handoffs and reducing friction. Review collected by and hosted on G2.com.

There is a risk of alienating customers who prefer text-based communication, as well as encountering technical difficulties during video calls, such as poor connections or camera issues. Review collected by and hosted on G2.com.

The zoom revenue accelerator has many benefits for revenue organizations. It can do many things from onboarding, coaching and even presentation skills. Review collected by and hosted on G2.com.

People may become too reliant on it and lack originality or genuine conversations.

There is no manual note taking which is a downside of it. Cannot analyze emails, phone calls made outside zoom or in person meetings. Review collected by and hosted on G2.com.

The AI Transcription thing. I like the way it is able to transcribe the meeting esepcially when I'm meeting with people from different countries/backgrounds who have hard accents to understand Review collected by and hosted on G2.com.

Can't really think of anything I dsilike about it. It serves all the purposes I need................................................................... Review collected by and hosted on G2.com.

I like that Zoom Revenue Accelerator is pretty much automatic, and we don't have to think too much to start recording, which gives us a backup anytime we need. It helps us better support our customers and frees up a lot of time that we would otherwise spend manually logging notes. The setup was pretty easy too. Review collected by and hosted on G2.com.

I think Zoom Revenue Accelerator could be improved with more language support, especially in conversations where people switch back and forth between languages. Review collected by and hosted on G2.com.

Sharing calls across teams in ZRA is easy once users are added to our Zoom account Review collected by and hosted on G2.com.

Settings are very difficult to manage as Zoom Admin and ZRA settings are disconnected and not intuitive.

Reporting options are very poor, and you can't share across ZRA users.

Automated workflows to flag calls, keywords, deals, etc. leaves a lot to be desired. Review collected by and hosted on G2.com.

What I like best about Zoom Revenue Accelerator is how it uses AI to provide actionable insights from sales calls. It helps identify what’s working in conversations, highlights key customer moments, and ultimately supports better coaching and decision-making. It’s a real game-changer for improving sales performance. Review collected by and hosted on G2.com.

While Zoom Revenue Accelerator is a powerful tool, one area I think could be improved is deeper integration with other CRM platforms. It already adds a lot of value, but with even more seamless data syncing, it could further streamline workflows and enhance the user experience. Review collected by and hosted on G2.com.

The AI companion's ability to search conversations and transcripts for information immediately is helpful. Review collected by and hosted on G2.com.

The tool is new and I am still working through the functionalities so I haven't found any yet. Review collected by and hosted on G2.com.

The detailed analytics. This makes coaching easy. Review collected by and hosted on G2.com.

None. Love this product. There is no downside that I have seen. Review collected by and hosted on G2.com.