Zoom has evolved its tools since the Pandemic. Their latest update which lets you choose to include yourself as a presenter in the slide or presentation is a helpful feature. I like the ease of use and navigation. Whether you are a joiner or creator of a meeting is straightforward. Review collected by and hosted on G2.com.

There is a cooldown for free users if you used up most of your last 10 minutes of the 40-minute free video call time. This has been my problem ever since. I cannot go beyond 35 minutes or else, I won't be able to log in for a good 10 minutes in the next session. Review collected by and hosted on G2.com.

I do like some of the features, especially the webinar features. I frequently attend our finance halls via webinar Review collected by and hosted on G2.com.

It is sometimes difficult to connect/send out/find the correct link needed for each meeting Review collected by and hosted on G2.com.

I really like Zoom because it's super easy to use. Joining meetings is a breeze, and the video and sound quality are always good. Zoom has cool features like sharing your screen or having smaller group discussions, which make it great for working together. It doesn't matter if you're in a small team meeting or a big webinar—Zoom can handle it all. You can use it on different devices too, which is handy. They've also worked on making it more secure, so your meetings stay private. And if you use other apps, Zoom plays nice with them, making everything smoother. They keep updating and making it better, which I appreciate. The ease of implementing Zoom in different scenarios is another plus—it's versatile and doesn't require a tech expert to set up. If you ever need help, their customer support is reliable, and they're there to assist. Plus, the frequency of use is flexible, whether it's a daily team check-in or a less frequent webinar. Overall, Zoom is a reliable, user-friendly, and adaptable tool for virtual meetings that caters well to different needs. Review collected by and hosted on G2.com.

One common concern that users have with Zoom is that it tends to use a lot of data, which might be an issue for those with limited internet plans or slower connections. Additionally, some users find that Zoom is not very lightweight, meaning it can be demanding on computer resources and may slow down less powerful devices. This can be inconvenient, especially for individuals using older computers or those with less robust internet connections. People looking for a more data-efficient or lightweight alternative might feel that Zoom doesn't meet their needs. Review collected by and hosted on G2.com.

- Easy to join

- Easy to change settings

- Review collected by and hosted on G2.com.

- Hard to stay logged in

- Hard to default certain features for different situations Review collected by and hosted on G2.com.

It is user-friendly and one of the most widely used communications platform worldwide. Review collected by and hosted on G2.com.

There is no option to filter incoming spam calls. Review collected by and hosted on G2.com.

The only thing that I really like about Zoom Events is that everyone is familiar with using Zoom and likely has the Zoom client already installed. This makes it easy for attendees. Review collected by and hosted on G2.com.

Where to start... Let's start with support. The Zoom Events sales team is very quick to answer yes to all your questions, but as soon as you sign a contract you can expect all communication from Zoom to completely vanish. No customer success manager, no onboarding, no troubleshooting support - nothing. I found out after submitting a support request that technically we did have someone assigned to our normal Zoom account, but no one that was specific to Zoom Events, and they were no help whatsoever regarding our Events questions.

So how do you learn how to use the platform? You'll need to read the documentation. Not the end of the world, but so much worse than every other digital service we use where we have a dedicated account onboarding person. Zoom also has training videos, but they are basically useless - all very surface-level stuff without any real good explanation, and there's only a handful for Zoom Events.

Next let's talk about capabilities. I've used ON24 and GoTo Webinars, both of which had decent built-in certification functionality. I did a demo of BigMarker too, and their certification actually seemed the best out of the 3, though I didn't actually use it in a real-world scenario. Zoom Events' landing page actually used to say that it had built-in certification, although it's since been removed. The reason why is because it doesn't have that functionality at all. There's an add-on called Gutenberg Certificates, but it's not very well integrated nor user friendly, and Zoom has zero attendee tracking requirements that can be used to specify who does and does not get a certificate.

Next, their on-demand functionality. While technically you can do on-demand webinars, it's clear that this is an after thought. It's not intuitive thing to set up, and once you do have it set up to be viewed after the event has ended, there's zero notification of when someone has signed up for or attended the event on demand. You have to manually go into the analytics to see if people have viewed it. That would suck enough, but it doesn't end there. The analytics are basically useless. There's zero info on names or emails of attendees and no option to filter analytics by date. If you want to see names/emails of registrants or see who has attended within the last week YOU HAVE TO DOWNLOAD A CSV. I'm not kidding, to get any usable analytics info you are expected to download a .csv and filter in Excel or something. I confirmed this with Zoom.

Lastly, let's talk about integrations. We use Hubspot and naturally thought that an integration with such a common product would be a breeze. Not the case. There's an uncertified Hubspot app for Zoom Events, but it's not easy to find, and once it's installed we haven't been able to get it to work. Again I reached out to Zoom about this and they just redirected me to their documentation, which I already had read and was no help troubleshooting. The other option they gave me? "Just download a .csv and upload it into Hubspot." I can't even believe the level of incompetency with this product.

For extremely basic events this might be an OK solution, but anyone who's actually serious about putting the data collected to good use or doing anything more complex than a glorified Zoom meeting, I recommend you look elsewhere. We're not even halfway through our year contract and are going to switch to a platform that actually works. Review collected by and hosted on G2.com.

We use Zoom Meetings, Webinars, and Phone. It is our go-to for our communications needs. We first went to Zoom during the pandemic and a leading reason was the ease of use. It did nto challenge our staff and is intuitive. It is the standard. Many other meeting tools come close to the look and feel of Zoom, but many are mnore complex and difficult to use. Zoom Webinar stands above the others with its great features and allows for very robust training or formal meetings. Zoom Phone fits very well with these other tools. We hav every few handsets, which is great. Zoom keeps adding features and improving security. Very solid, responsive support. All around, Zoom is a huge win. It is the industry standard and everyone knows about Zoom. Review collected by and hosted on G2.com.

There are less expensve options out there, but the pricing is fair. Review collected by and hosted on G2.com.

I use Zoom webinars to host a weekly webinar event. The templates make it easy to set up the webinars that meet our branding standards and include everything I wish to include. I've even been able to customize the pre-event emails to include specific language. The "Practice Session" allows the host and presenters to come onto the webinar early for systems check and a quick run through. You can then "begin" the webinar so that everyone gets admitted to the room while you wait for the official time to start speaking. It's a nice to be able to have that quick check before allowing attendees in. I also appreciate the closed captioning and sign-language features that allow teammates to turn the features on if they need it while others can leave them off if they don't need the help. Review collected by and hosted on G2.com.

It would be nice if we could set the presenter invitations to block their calendar for a specific length of time prior to the webinar going live. Right now, I send them the Zoom webinar invite and then create a separate Outlook invite for 30-minutes before so they are logged in, systems checked, and all of the bugs worked out before we go live. It would be nice if I could do all of that within the Zoom invitations. Review collected by and hosted on G2.com.

The ease of use for hosts and co-hosts. We host 3-4 Zoom webinars per week, and i love how easy it is to set up webinars and meetings, add interpretation, add panelists, etc. Review collected by and hosted on G2.com.

AI Closed Caption interpretation feature -- which we pay for! - does not work. We use the interpretation feature for all our events, but had high hopes for the new Closed Caption app. Maybe we need help? Review collected by and hosted on G2.com.

Efficient management of group communication with channels.

Brilliant for messaging.

Mesmerizing with task and project collaboration.

Scheduling of events. Review collected by and hosted on G2.com.

Scheduling of events is very remarkable.

Easy app to use. Review collected by and hosted on G2.com.