--- title: Zoom Contact Center Reviews meta\_title: 'Zoom Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 70 reviews by the users' company size, role or industry to find out how Zoom Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 70 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Zoom Contact Center Reviews & Product Details Visit Website Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results. * * * Product Website Zoom Contact Center Seller [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97) Discussions [Zoom Contact Center Community](https://www.g2.com/products/zoom-contact-center/discuss) Solution Type All-in-One Overview by Camille Shortridge (Customer Advocacy @ Zoom / Bilingual) Show More ## Pricing Pricing provided by Zoom Contact Center. ### Essentials Starting at $69.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zoom-contact-center/pricing) Zoom Solutions (2) See how Zoom products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Tools in an AI-first work platform SolutionBy Zoom ](/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97/solutions/tools-in-an-ai-first-work-platform)[ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Customer Experience Solutions SolutionBy Zoom ](/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97/solutions/customer-experience-solutions) Show More ## Zoom Contact Center Integrations (2) What do users say about integrations? Verified by Zoom Contact Center [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Guru ](https://www.g2.com/products/guru/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews) Show More JR Janet R. Mid-Market (51-1000 emp.) 8/7/2023 "Zoom Contact Center is a game changer!" 5/5 What do you like best about Zoom Contact Center? I am the Intake Director for Michigan's largest law firm, Mike Morse Law Firm. Zoom Contact Center has changed the way we operate our call center and has increased efficiency and transparency for us. Calls are answered faster, call flows are better, and we can see agent's availablilty status at a glance. Reporting through Zoom Call Center is also a great improvement from what we previously had. It's so easy to do a deep dive into everything from call times to specific agent activity throughout the day and night. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? We had a few minor issues early on but they were quickly resolved by the fantastic team we work with at Zoom. No complaints now! Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Zoom Contact Center has helped us to solve problems with call flow to ensure the right calls are going to the right agents. Zoom Constact Center has improved efficiency and allows us to have much more tramsparency and better reporting. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Alexander A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexander A.") AA Alexander A. IT Engineer II Mid-Market (51-1000 emp.) 2/8/2024 "Zoom Phone has been great!" 5/5 What do you like best about Zoom Contact Center? Easy to use - conferencing and zoom phone in one app. Great plugins and integrations with Google Calendar. Up to date Apps. Easy Zoom Room administration and deployment (implementation). Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? Costs can be expensive. Difficult to find Windows download package when running on MacOS. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Easy to create conference calls- both externally and internally. Great Web and desktop apps. I'm able to administer multiple Zoom Rooms in multiple contries. Zoom phone with Contact center has been a nice addition to our call center. Easy to screen share and remote control Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite BC Brett C. Small-Business (50 or fewer emp.) 7/13/2023 "Amazing Experience" 5/5 What do you like best about Zoom Contact Center? When looking into a new phone system for my Contact Center I wanted to find one that would fit every item on my list to maximize the efficiency of my contact center. When looking over Zoom Contact Center it fits every box for what a contact center needs. They may not have all of the products live yet but they are coming and will help to make sure I am staffed correctly and can provide the customer with an amazing experience. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? Well so far eveything is working the way it should. I think as Zoom adds more features and customization more communication as the changes to reporting and other products are pushed out customers are notified. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Zoom Contact Center is always updating and adding to the reporting side of the contact center. They are adding Work Force Management and Quality Management products which will help the contact center be more efficient and give an ease of use to the gants and a great experience to the customers we provide service for. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite SL Stephanie L. Small-Business (50 or fewer emp.) 7/12/2023 "Texas Rangers Baseball Club Zoom Contact Center experience has been great!" 4.5/5 What do you like best about Zoom Contact Center? I find Zoom Contact Center the most helpful by helping our team keep everything in one place. The Active Engagements page is useful when we are busy; it lets our managers know when they need others to turn their status to Ready. It helps when our team works remotely; they can still answer their ACD queues. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? The one complaint we get about the Zoom Contact Center is that it only works on the Zoom Application on your computer. Our employees would like if they could answer their ACD calls on their cell phones, which makes it easier if you walk away from the desk but do not want to take your computer with you everywhere. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Zoom Contact Center is helping us identify who is and is not on their scheduled ACD time more efficiently, and it has been helping us determine who is missing their calls more. It has helped us with the analytics of each queue and the success or missed calls from each line. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic JR Joel R. Mid-Market (51-1000 emp.) 7/26/2023 "Very easy to use and intuitive" 4.5/5 What do you like best about Zoom Contact Center? The software is very easy to use and does not take long to learn. The functions on both the admin side and user side are intuitive and easy to follow. The reliability of the service has been excellent. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? There are still some features that are not available but zoom is actively working on them to be added. There are times the app will not work unless you update to the most current version. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? ZCC is allowing use to connect to our customers without issue better than other software's we have used. It also has several imbedded features that other systems make you pay extra for or add on. The analytics and reporting have increased our data set tremendously on our continual goal of improving customer experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite SC Steven C. Associate Vice-President of Instructional Support and Student Experience Enterprise (\> 1000 emp.) 7/24/2023 "Great features, but needs more development" 3.5/5 What do you like best about Zoom Contact Center? The ability to jump into a Zoom meeting from a chat is a great feature. The implementation team of Koi and Monroe were very good. Ted Mead is excellent to work with. Even after we signed up, he has made himself available to troubleshoot and to answer questions. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? Training did not cover the web chat tool at all. Training was not equipped to focus on our needs. Also, if the auto answer is selected, and the agent steps away from the chat, the customer just sits and waits indefinitely. This needs to be fixed. If the agent does not respond after a specific time, the ticket should auto close or move to the next agent. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Working on skills prioritizing and some other small configuration issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite MJ Mark J. Enterprise (\> 1000 emp.) 7/18/2023 "Migrated two Contact Centres from CUCX to Zoom Contact Centre" 4.5/5 What do you like best about Zoom Contact Center? A complex technical solution presented to Agents and Adminstrators is a very simple and easy to use interface that is familiar to what they have been using since prior to Covid. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? Because of Covid and the enormous use of Zoom Meetings, a lot of people have the perception that Zoom isn't a strong option in the this space. Can be hard to change perceptions but is achievable when they see what the solution can do. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Allows us to replace an aged and one-dimensional solution with a SaaS offering that is contemporary and offers multiple engagement channels. Allows our organisation to go after our strategic aims of attracting and retaining students with a powerful toolset that will continue to adapt and grow as the product matures further. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 5/16/2024 "Parts Division Manager" 4/5 What do you like best about Zoom Contact Center? Ability to connect and quality of the application. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? I do not have any dislikes at this time. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Right now it is simply the flow of communication. In the future, I will look to leverag the Zoom Contact Center management solution. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 7/18/2023 "Zoom Contact Center Review" 5/5 What do you like best about Zoom Contact Center? Zoom Contact Center is super easy to create voice, video, and chat workflows using the "flow" tab. The text-to-speech is easy to make say what is needed and updating the flows or reverting to previous versions is very intuitive. While Zoom was happy and available to help, our organization needed little help because of this. Additionally, Zoom Contact Center is always being updated with useful features and the documentation that comes along with it keeps the system easy to manage and learn. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? The built in reports are helpful but it would be a great feature to be able to generate custom reports using the underlying data or at least have an easy way to report on the data from a data visualization software. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Zoom Contact Center is helping route our phone calls to our help desk but the best benefit to our organization is the ability to bring on other groups and have an intuitive solution for them to manage their engagements and workflow some of their work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 7/18/2023 "Reliable Platform At A Push of a Button" 4/5 What do you like best about Zoom Contact Center? Connecting and delivering our services to customer has never been more easy. ZCC offer reliable and diverse features which enable us to deliver the best experience of virtual customer service to our customer and of course agents as well. integrating ZCC and our existing systems was at a push of a button with ZCC Flows Design features and Zoom's Team Support. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? -We need an official site to submit ticket where the response comes not from community but from zoom official teams. -ZCC doesn't have servers in our country. -There is still some issues we're experiencing from a network perspective. -There is a lot of useful features in ZCC, unfortunately we as a clients hasn't really understand about all the features and its potential to use in our business. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? delivering our customer services virtually. enabling customer to reach us easily with zoom sdk. increasing productivity with reliable and robust system. monitoring our productivity with zoom analytics and reports. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Pricing Options Pricing provided by Zoom Contact Center. ### Essentials Starting at $69.00 1 Agent Per Month ### Premium Starting at $99.00 1 Agent Per Month ### Elite Starting at $149.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zoom-contact-center/pricing) Zoom Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-zoom-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") Connect 4.4/5(92) [ Compare Now ](https://www.g2.com/compare/amazon-connect-vs-zoom-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-zoom-contact-center) ##### ##### Zoom Contact Center Features Channels Voice Live Chat Mobile SMS Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/zoom-contact-center/features) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/zoom-contact-center/competitors/alternatives) ##### Categories on G2 [Workforce Management](https://www.g2.com/categories/workforce-management)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) [Workforce Management](https://www.g2.com/categories/workforce-management)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the highest rated managed IoT services platforms for organizations transitioning from legacy systems?](https://www.g2.com/discussions/what-are-the-highest-rated-managed-iot-services-platforms-for-organizations-transitioning-from-legacy-systems)[Which desktop publishing platforms are the most reliable for teams that need to avoid steep learning curves and designer-heavy workflows, based on user reviews?](https://www.g2.com/discussions/which-desktop-publishing-platforms-are-the-most-reliable-for-teams-that-need-to-avoid-steep-learning-curves-and-designer-heavy-workflows-based-on-user-reviews)[What civil engineering design software integrates well with GIS platforms like Esri so survey and mapping data feeds directly into the design workflow?](https://www.g2.com/discussions/what-civil-engineering-design-software-integrates-well-with-gis-platforms-like-esri-so-survey-and-mapping-data-feeds-directly-into-the-design-workflow) [Best platform for integrating various business apps](https://www.g2.com/discussions/what-s-the-best-platform-for-integrating-various-business-apps)[What is the most popular employee engagement app for enterprises?](https://www.g2.com/discussions/what-is-the-most-popular-employee-engagement-app-for-enterprises)[Pros and Cons Details](https://www.g2.com/products/zoom-contact-center/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)