--- title: Zoom Contact Center Reviews meta\_title: 'Zoom Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 70 reviews by the users' company size, role or industry to find out how Zoom Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 70 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Zoom Contact Center Reviews & Product Details Visit Website Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results. * * * Product Website Zoom Contact Center Seller [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97) Discussions [Zoom Contact Center Community](https://www.g2.com/products/zoom-contact-center/discuss) Solution Type All-in-One Overview by Camille Shortridge (Customer Advocacy @ Zoom / Bilingual) Show More ## Pricing Pricing provided by Zoom Contact Center. ### Essentials Starting at $69.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zoom-contact-center/pricing) Zoom Solutions (2) See how Zoom products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Tools in an AI-first work platform SolutionBy Zoom ](/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97/solutions/tools-in-an-ai-first-work-platform)[ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Customer Experience Solutions SolutionBy Zoom ](/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97/solutions/customer-experience-solutions) Show More ## Zoom Contact Center Integrations (2) What do users say about integrations? Verified by Zoom Contact Center [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Guru ](https://www.g2.com/products/guru/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews) Show More ![Junior J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Junior J.") JJ Junior J. IT Helpdesk and Admin Specialist Mid-Market (51-1000 emp.) 5/23/2025 "Fun software when building Customer Care flow" 4/5 What do you like best about Zoom Contact Center? I love the community zoom has. Zoom Community will find you most of the answers you need before you even contact Zoom. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? Sometimes things aren't as clear as they should be. You might have to do some digging Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Allowing us to build custom call flows. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![ridhii g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ridhii g.") RG ridhii g. Workplace technology manager Enterprise (\> 1000 emp.) 5/22/2025 "Reviewing Zoom contact center" 5/5 What do you like best about Zoom Contact Center? Simple to use, and it was much easier to integrate and implement features like call routing and workflows. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? Right now no dislike i started using it recently Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Making our current call flows easier for administrators to use is a huge benefit. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") EI Verified User in Insurance Mid-Market (51-1000 emp.) 5/27/2025 "Integrated and feature rich" 4.5/5 What do you like best about Zoom Contact Center? Integration with the Zoom platform so the interface and tie-ins to the rest of the products is very good. Other UCC tools require a third party like InContact to provide contact center functions. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? Early on, we had some users who had not used any contact center confused by the login and logout and other issues with availability. Zoom could do a better job with training resources. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Call management and quality of service for our service teams. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Rachell V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachell V.") RV Rachell V. helpdesk analyst Mid-Market (51-1000 emp.) 5/23/2025 "Simple! End user friendly" 5/5 What do you like best about Zoom Contact Center? its simple and to the point, did not have many complaints when switching over to zoom! Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? the setting up of the call tree was a bit more difficult to navigate.. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? recollection of calls, better time efficiency with calls. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite JV Jake V. IT infrastructure manager Enterprise (\> 1000 emp.) 8/22/2024 "Zoom Workplace is awesome" 5/5 What do you like best about Zoom Contact Center? we are mainly using the contact center feature and has improved our call center in a big way by adding features like AI and integration to our ticketing system that we did not have before. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? It is more complex than other call centers so there is a bit of a learning curve but the training team was awesome. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Adding AI functionality to our service desk. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite EN Eddah N. Client Service Lead Consulting Small-Business (50 or fewer emp.) 4/16/2024 "Zoom:Reimagined Workspace with Frictionless Video Communication" 5/5 What do you like best about Zoom Contact Center? I quite appreciate how this Platform is ever evolving function-wise, changing with the times, reimagining workspace with next-generational frictionless technology. Its now empowered with AI Companion, Contact Center, Team Chat, Phone, Webinar, Events and much more. Its really a must-have business tool that is the present and future of work. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? It will have its occassional glitches when internet connections are weak. Which can be disruptive when timelines are tight. But thats quite the same with similar platforms. Its not an exceptional downside. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? With Zoom, virtual meetings, video conferencing, cloud calling and contacting have become a breeze. It means its easier to get people together, get more done than ever before. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") UT Verified User in Transportation/Trucking/Railroad Small-Business (50 or fewer emp.) 9/24/2024 "Zoom is fast and easy to use" 5/5 What do you like best about Zoom Contact Center? All converstaions can be read and responded to Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? evrything works fine nothing needs to be changed Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? When I have issues signing into Zoom the help is quick Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Baishnabi J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Baishnabi J.") BJ Baishnabi J. Developer Support Specialist Information Technology and Services Mid-Market (51-1000 emp.) 2/17/2024 "Uniting the Globe Through Virtual Spaces, One Room at a Time" 5/5 What do you like best about Zoom Contact Center? Zoom excels in its intuitive interface, enabling individuals from diverse backgrounds and varying technical proficiencies to effortlessly schedule, join, and engage in virtual meetings and events at the tap of a button. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? Concerns surrounding privacy and security, which have prompted scrutiny and led to efforts by the company to bolster safeguards and enhance transparency. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Zoom became integral to my life during the pandemic, simplifying both my work tasks and my ability to teach my siblings, even when separated by long distances from both my home and workplace. It undoubtedly represents the future of remote work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile BS Brian S. AV Manager Mid-Market (51-1000 emp.) 10/22/2020 "Zoom Phone, Meetings & Contact Center User" 5/5 What do you like best about Zoom Contact Center? Ease of use for new and experienced users Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? Support misses the question asked or doesn't have an answer. Review collected by and hosted on G2.com. Recommendations to others considering Zoom Contact Center: Try to understand your needs before entering into annual agreements. Prepare user guides suited to your organization prior to roll-out. When possible train users in person with scenarios that match typical use cases. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? We are a multi-state organization that is heavily reliant on Zoom for meetings, phone call and customer contact. Our user base is typically not tech-savvy and Zoom usage can be accomplished for even the most novice user. Review collected by and hosted on G2.com. Show More 2/8/2024 Current UserValidated ReviewerSource: G2 invite BC Blaine C. Mid-Market (51-1000 emp.) 5/16/2024 "Solid platform with minimal issues. They develop towards what is actually wanted and needed." 4/5 What do you like best about Zoom Contact Center? Great functionality and adoptability on the phone and contact center side Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? It would be nice to be able to automate outbound SMS Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Single platform for customer communications. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Pricing Options Pricing provided by Zoom Contact Center. ### Essentials Starting at $69.00 1 Agent Per Month ### Premium Starting at $99.00 1 Agent Per Month ### Elite Starting at $149.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zoom-contact-center/pricing) Zoom Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-zoom-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") Connect 4.4/5(92) [ Compare Now ](https://www.g2.com/compare/amazon-connect-vs-zoom-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-zoom-contact-center) ##### ##### Zoom Contact Center Features Channels Voice Live Chat Mobile SMS Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/zoom-contact-center/features) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/zoom-contact-center/competitors/alternatives) ##### Categories on G2 [Workforce Management](https://www.g2.com/categories/workforce-management)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) [Workforce Management](https://www.g2.com/categories/workforce-management)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the highest rated managed IoT services platforms for organizations transitioning from legacy systems?](https://www.g2.com/discussions/what-are-the-highest-rated-managed-iot-services-platforms-for-organizations-transitioning-from-legacy-systems)[Which desktop publishing platforms are the most reliable for teams that need to avoid steep learning curves and designer-heavy workflows, based on user reviews?](https://www.g2.com/discussions/which-desktop-publishing-platforms-are-the-most-reliable-for-teams-that-need-to-avoid-steep-learning-curves-and-designer-heavy-workflows-based-on-user-reviews)[What civil engineering design software integrates well with GIS platforms like Esri so survey and mapping data feeds directly into the design workflow?](https://www.g2.com/discussions/what-civil-engineering-design-software-integrates-well-with-gis-platforms-like-esri-so-survey-and-mapping-data-feeds-directly-into-the-design-workflow) [Best platform for integrating various business apps](https://www.g2.com/discussions/what-s-the-best-platform-for-integrating-various-business-apps)[What is the most popular employee engagement app for enterprises?](https://www.g2.com/discussions/what-is-the-most-popular-employee-engagement-app-for-enterprises)[Pros and Cons Details](https://www.g2.com/products/zoom-contact-center/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)