--- title: Zoom Contact Center Reviews meta\_title: 'Zoom Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 70 reviews by the users' company size, role or industry to find out how Zoom Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 70 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Zoom Contact Center Reviews & Product Details Visit Website Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results. * * * Product Website Zoom Contact Center Seller [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97) Discussions [Zoom Contact Center Community](https://www.g2.com/products/zoom-contact-center/discuss) Solution Type All-in-One Overview by Camille Shortridge (Customer Advocacy @ Zoom / Bilingual) Show More ## Pricing Pricing provided by Zoom Contact Center. ### Essentials Starting at $69.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zoom-contact-center/pricing) Zoom Solutions (2) See how Zoom products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Tools in an AI-first work platform SolutionBy Zoom ](/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97/solutions/tools-in-an-ai-first-work-platform)[ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Customer Experience Solutions SolutionBy Zoom ](/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97/solutions/customer-experience-solutions) Show More ## Zoom Contact Center Integrations (2) What do users say about integrations? Verified by Zoom Contact Center [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Guru ](https://www.g2.com/products/guru/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews) Show More ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Mid-Market (51-1000 emp.) 5/15/2025 "Zoom Contact Center Needs Improvements" 1.5/5 What do you like best about Zoom Contact Center? It has a lot of potential. The good thing is that there is a platform for Zoom developers to build on. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? A lot of basic functionality is missing. Needs a lot of work done. It feels like Zoom engineers that work on Contact Center focus on un-important features and do not improve the core portions of CC. There is no voicemail transfer, there is not call back button, there is a ton of wasted time due to a poorly designed UI. Zoom Contact Center and Zoom Phone should have been integrated from the start. It is such a hassle to use the 2 systems together in an enterprise setting. Luckily we have a strong development team on staff to do custom work. If ZCC and ZP were integrated into one module then the ZCC features could be 'turned on' when the ZCC license is purchased. I have a list of things that are major issues in ZCC and I have even more feature and suggestions that could improve ZCC, but we shall see how Zoom takes feedback and if it will ever improve. We plan on writing an entire APP that handle everything since ZCC is so lacking. I mean why even have a notes filed is you can't even search for notes or see a history of notes... crazy. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? It is not really solving anything yet, it has actually been more of a hassle. However we plan on developing things internally that would potentially make it worth while. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 5/15/2025 "Zoom Contact Center - Easy to Use, Some Misses for Customization & Flexibility" 2.5/5 What do you like best about Zoom Contact Center? There is some flexibility with flow setup. We had an implementation team that helped with the set-up during our proof of concept. Customer support is standard. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? There is room for improvement with the reporting metrics. It's not customizable and we have already submitted a few feature request ideas for how the contact center can be improved. Some of the features, like callbacks, are clunky processes because it requires the end user to take more steps than needed. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? It solved some problems, but created others. Already mentioned some, but another example is voicemail drop. We have had that feature in other platforms, but it's not available with this one. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Religious Institutions](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Religious Institutions") AR Verified User in Religious Institutions Small-Business (50 or fewer emp.) 5/27/2025 "Zoom CC in a Non-Profit Org." 3/5 What do you like best about Zoom Contact Center? The Zoom CC is intuitive and the controls are easy to navigate. Call routing is useful and it is easy to keep up with a call list managed by a team. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? Integration into Salesforce is not complete. Inbound calls are logged correctly. Outbound calls made outside the of the Contact Center but still through Zoom are logged correctly as well. Outbound calls places through a call list in the Contact Center are not logged as individual tasks and must still be manually logged in Salesforce. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Mass list calling is made easy through the CC. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") EE Verified User in Electrical/Electronic Manufacturing Small-Business (50 or fewer emp.) 5/18/2025 "Capable but Lacking" 3/5 What do you like best about Zoom Contact Center? Fairly easy to setup, although, Zoom requires that you select a company to implement the solution as a part of purchase. We use Zoom Workspace/Enterprise so it was nice to be able to add into our existing solution. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? We were promised that the functionality to integrate and use CTI with Hubspot. This was not correct. Technically they had some pieces in place but were so limited that we had to abandon. They have made some changes but issues still exist in order to really use it. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? The ability to see and measure calls flowing into customer service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![STEPHEN D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "STEPHEN D.") SD STEPHEN D. Director of Operations Small-Business (50 or fewer emp.) 5/15/2025 "So far so good" 4/5 What do you like best about Zoom Contact Center? Our practice is answering more calls than ever with Zoom CC. I like the visibility of the call queue, call back feature and transcription. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? Lacks a park feature. Not a friendly call transition if you utilize both Zoom phone and Zoom CC. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? We are one month post go live. It's mostly a self serve system with support if needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kim P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kim P.") KP Kim P. Compliance/Client Services Director Small-Business (50 or fewer emp.) 5/27/2025 "Works well for customer queries and real time interactions." 4/5 What do you like best about Zoom Contact Center? Assigning chats through queues. View/Barge/Takeover/Transfer Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? Not being able to see prior chat interactions with same customers with the same IP addresses Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Allows us to interact easily to assist customers directly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") EC Verified User in Computer Software Mid-Market (51-1000 emp.) 5/16/2025 "Migrated from RingCentral to Zoom" 5/5 What do you like best about Zoom Contact Center? Easy to use and great AI features providing call summaries, keyword analysis, and customer sentiment scoring. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? We are waiting for the release of the mobile app. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Providing us a better solution to manage calls and agent performance, improved intelligence of why customers called and how issues were resolved, and at a lower price than our previous solution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") AL Verified User in Law Practice Small-Business (50 or fewer emp.) 5/15/2025 "Relatively easy to set up, use, and pretty intuitive for staff." 5/5 What do you like best about Zoom Contact Center? Admin panel is well organized and easy to set up and customize for best use case. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? It can sometimes feel a little cumbersome. Biggest complaint is that so many functions and features are available but behind a paywall. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Opening up opportunities for an online chat support and seamless transition between chat to phone if the customer chooses. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") CH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 5/22/2025 "Zoom Contact Center is Great" 5/5 What do you like best about Zoom Contact Center? AI native features - very easy to administer and use. Affordable! Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? While soft phones are great and taking over the call center, there will always be some people who prefer an actual hard phone. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Zoom CC offers a very robust and affordable easy to build alternative to complex competitive products. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 5/15/2025 "Just getting started with Contact Center" 4/5 What do you like best about Zoom Contact Center? All in one place and so far easy to use. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? So far nothing, we are new to using this, so hopefully nothing in the future either Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? It is putting all of the products that we use for meetings and phone calls in one place and all are able to connect easier Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Pricing Options Pricing provided by Zoom Contact Center. ### Essentials Starting at $69.00 1 Agent Per Month ### Premium Starting at $99.00 1 Agent Per Month ### Elite Starting at $149.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zoom-contact-center/pricing) Zoom Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-zoom-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") Connect 4.4/5(92) [ Compare Now ](https://www.g2.com/compare/amazon-connect-vs-zoom-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-zoom-contact-center) ##### ##### Zoom Contact Center Features Channels Voice Live Chat Mobile SMS Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/zoom-contact-center/features) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/zoom-contact-center/competitors/alternatives) ##### Categories on G2 [Workforce Management](https://www.g2.com/categories/workforce-management)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) [Workforce Management](https://www.g2.com/categories/workforce-management)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which terminal emulator is highest rated for mainframe system administration and support?](https://www.g2.com/discussions/which-terminal-emulator-is-highest-rated-for-mainframe-system-administration-and-support)[Best compensation management software for tech startups](https://www.g2.com/discussions/best-compensation-management-software-for-tech-startups)[What platform supports real-time room availability updates?](https://www.g2.com/discussions/what-platform-supports-real-time-room-availability-updates) [Best AI software for personalized video production](https://www.g2.com/discussions/which-is-the-best-ai-software-for-personalized-video-production)[What terminal emulators have the strongest automation features for infrastructure operations and DevOps teams?](https://www.g2.com/discussions/what-terminal-emulators-have-the-strongest-automation-features-for-infrastructure-operations-and-devops-teams)[Pros and Cons Details](https://www.g2.com/products/zoom-contact-center/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)