--- title: Zoom Contact Center Reviews meta\_title: 'Zoom Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 70 reviews by the users' company size, role or industry to find out how Zoom Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 70 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Zoom Contact Center Reviews & Product Details Visit Website Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results. * * * Product Website Zoom Contact Center Seller [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97) Discussions [Zoom Contact Center Community](https://www.g2.com/products/zoom-contact-center/discuss) Solution Type All-in-One Overview by Camille Shortridge (Customer Advocacy @ Zoom / Bilingual) Show More ## Pricing Pricing provided by Zoom Contact Center. ### Essentials Starting at $69.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zoom-contact-center/pricing) Zoom Solutions (2) See how Zoom products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Tools in an AI-first work platform SolutionBy Zoom ](/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97/solutions/tools-in-an-ai-first-work-platform)[ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Customer Experience Solutions SolutionBy Zoom ](/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97/solutions/customer-experience-solutions) Show More ## Zoom Contact Center Integrations (2) What do users say about integrations? Verified by Zoom Contact Center [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Guru ](https://www.g2.com/products/guru/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews) Show More KS Kaajal S. Director of Training & Development Small-Business (50 or fewer emp.) 10/30/2025 "Highly Customizable for Helplines, But Needs Better Update Notifications" 4.5/5 What do you like best about Zoom Contact Center? To be able to customize ZCC for our use case which is a Helpline. Although the initial implementation required us to have consultants, maintenance and modifications are fairly easy to make and explain. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? That sometimes when new settings appear, we're not updated about it. For example, the 'Occupied rule' in the user settings was not something we were updated about as administrators of ZCC. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Ease of utilizing as our software for the Helpline. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Mid-Market (51-1000 emp.) 10/30/2025 "Highly Customizable and Easy to Set Up, But Lacks Feature Request Option" 5/5 What do you like best about Zoom Contact Center? The customization ability is great. It lets the administrators really define how they want to setup contact center. It is an easy UI and takes minutes to setup. Customer support is easy to reach. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? There should be a feature request section. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? As a bank we have customers calling all the time. The Contact Center gives us the ability to route our calls to multiple branches, allowing us to customize our call center so we do not have to have a setup companies usually use which is all your call center staff in one room. We have our staff all across Connecticut and working from home! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite KC Katrina C. Wealth Administrator & Marketing Co-ordinator Small-Business (50 or fewer emp.) 5/15/2025 "Useful but difficult to get started" 4/5 What do you like best about Zoom Contact Center? Using ZOOM contact center makes it a lot easier to contact clients rather than giving them quick phone calls. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? Zoom contact center was very difficult t set up. I am sure it is a lot easier if you pay extra to ZOOM to have them set it up Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Its solving quick interactions with clients instead of having to pick up the phone and call everytime Review collected by and hosted on G2.com. Show More 10/30/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Rajeev C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajeev C.") RC Rajeev C. Head of IT Services Mid-Market (51-1000 emp.) 10/30/2025 "Zoom Delivers Reliable Performance for All Our Needs" 5/5 What do you like best about Zoom Contact Center? e use Zoom for multiple purposes, including Conferences, Zoom Phone, and Zoom Rooms. Overall, we are very satisfied with its performance and reliability. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? we haven’t found anything to dislike about Zoom. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Zoom Contact Center makes it much easier for us to handle customer support and team communication. We can manage calls, chats, and video all in one place, which saves time and helps us respond faster. It also works really well with Zoom Meetings and Zoom Phone, so our team can easily connect and solve issues together. Overall, it’s made our communication smoother and our customers happier. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Investment Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Investment Management") AI Verified User in Investment Management Mid-Market (51-1000 emp.) 5/22/2025 "Zoom has grown from a video conference tool to something essential for us" 5/5 What do you like best about Zoom Contact Center? The documentation is thorough and regularly updated. We began using Contact Center when it was still new and lacked some features, but the platform has improved significantly over time. Previously, we used RingCentral; however, as those subscriptions came up for renewal, we transitioned users to Zoom Phone. The experience has been nearly identical — most users haven’t noticed a difference, as the queues and IVR functions are very similar. Additionally, setting up call queues and managing billing is much simpler with Zoom Phone. Whenever I’ve run into issues, the support team has been very helpful and responds promptly. Implementation was quick — after purchasing numbers, setting up the IVR and call queue was straightforward. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? The assets library could use some improvement — occasionally, the greetings I upload go missing, causing the IVR to revert to the default robotic voice. I also wish there were better logging features to track changes made to call queues or the IVR. Something like a “last modified” date and a “modified by” section would be incredibly helpful. Right now, if someone makes a change that breaks an IVR I’ve worked on, I have to dig through logs and send out an email to the team to track down who made the change — not an ideal process. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Moving from current RingCentral platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 5/22/2025 "A optional tool that has become essential" 4/5 What do you like best about Zoom Contact Center? The Zoom Contact Centre has been essential for us in managing our callers. We have staff who where different hats and to be able to queue calls, have detailed flows, redirect to available staff, and more have been great. It was easy to implement and the support team at Zoom have been very helpful. This software has become an important part of our work moving forward! Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? A minor downside is that our call volume is comparatively small. In talking with Zoom staff, they have helped us with solutions, but many feature are built for large volume. It would be great, in the future, for there to me more options/marketing directed to a project that has a call center need, but without dedicated staff or with expecting smaller volume. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? It has been helpful to have one place where our calls are coming in and be able to swap staff in and out as needed to be available. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Mid-Market (51-1000 emp.) 5/15/2025 "A Great Contact Center Experience!" 4.5/5 What do you like best about Zoom Contact Center? Zoom Contact Center is a great piece of software, just like other Zoom products. Zoom was great at helping us implement our flows as we had never built a real contact center before. It is easy to use and our agents really like all the features. From an administrative perspective, we like the reports that we can pull from it and help our agents be the best that they can be. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? There are not many downsides to Zoom's Contact Center, but one thing that could be improved is that administrators have to have a Contact Center license in order to make changes to flows or Contact Center settings, even if they are not an agent. This isn't a deal breaker; just something to be aware of. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? We moved to Zoom and their Contact Center from a competing UCaaS provider. The other provider had few options for call delivery, unlike Zoom. We like how the Zoom Contact Center is well integrated with the rest of the Zoom client. Since our whole phone system is with Zoom, it is very easy for our contact center agents to transfer calls to other non-contact center employees within our company. Call quality is excellent and if there are problems with calls, Zoom offers plenty of logging and diagnostics data to find out why the quality of a call was not ideal. Overall it is a very solid product and we are very happy with our move to Zoom. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 10/30/2025 "Human-Centric and Intelligent: ZCC Bridges Tech, People, and Compassion" 5/5 What do you like best about Zoom Contact Center? what I like best is that ZCC feels human and intelligent at the same time — it connects technology, people, and process in a way that supports both operational efficiency and compassionate care. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? ZCC is a strong and evolving platform, but its integration ecosystem, customization complexity, and reporting tools still have room to mature — especially for specialized environments like virtual hospitals. Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Zoom Contact Center bridges the gap between technology and care by streamlining communication, increasing efficiency, and enhancing both the clinician and patient experience — all within a compliant, secure ecosystem. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Brad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad S.") BS Brad S. Customer Service Manager Mid-Market (51-1000 emp.) 10/30/2025 "Great Features Beyond Zoom Phone, But Needs Better Real-Time Monitoring" 5/5 What do you like best about Zoom Contact Center? It has a lot of great features that the regular zoom phone does not. Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? I don't like the fact that I can't see who my employees are specifically are speaking to in real time via the wallboard Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? It allows us to receive calls from current customers and prospects an directs them where to go Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![J D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "J D.") JD J D. VoIP Engineer Small-Business (50 or fewer emp.) 10/30/2025 Business partner of the seller or seller's competitor, not included in G2 scores. "Seamless Call Switching, But My Engagements Tab Needs Improvement" 5/5 What do you like best about Zoom Contact Center? The ability to switch calls from my desktop to my mobile device Review collected by and hosted on G2.com. What do you dislike about Zoom Contact Center? The My Engagements tab takes up too much room and does not help much Review collected by and hosted on G2.com. What problems is Zoom Contact Center solving and how is that benefiting you? Zoom Contact Center is solving my issue with keeping interactions up to date. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Pricing Options Pricing provided by Zoom Contact Center. ### Essentials Starting at $69.00 1 Agent Per Month ### Premium Starting at $99.00 1 Agent Per Month ### Elite Starting at $149.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zoom-contact-center/pricing) Zoom Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-zoom-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") Connect 4.4/5(92) [ Compare Now ](https://www.g2.com/compare/amazon-connect-vs-zoom-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-zoom-contact-center) ##### ##### Zoom Contact Center Features Channels Voice Live Chat Mobile SMS Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/zoom-contact-center/features) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/zoom-contact-center/competitors/alternatives) ##### Categories on G2 [Workforce Management](https://www.g2.com/categories/workforce-management)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) [Workforce Management](https://www.g2.com/categories/workforce-management)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which terminal emulator is highest rated for mainframe system administration and support?](https://www.g2.com/discussions/which-terminal-emulator-is-highest-rated-for-mainframe-system-administration-and-support)[Best compensation management software for tech startups](https://www.g2.com/discussions/best-compensation-management-software-for-tech-startups)[What platform supports real-time room availability updates?](https://www.g2.com/discussions/what-platform-supports-real-time-room-availability-updates) [Best AI software for personalized video production](https://www.g2.com/discussions/which-is-the-best-ai-software-for-personalized-video-production)[What terminal emulators have the strongest automation features for infrastructure operations and DevOps teams?](https://www.g2.com/discussions/what-terminal-emulators-have-the-strongest-automation-features-for-infrastructure-operations-and-devops-teams)[Pros and Cons Details](https://www.g2.com/products/zoom-contact-center/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)