Verified User in Sporting Goods
AS
Verified User in Sporting Goods
Small-Business (50 or fewer emp.)
"Nice functionality for international shipping"
4/5
What do you like best about Zonos?

It has been beneficial to provide a localized shopping cart for our international customers. Shipping rates have been accurate for products as long as we have the correct product information to provide for quotes. Review collected by and hosted on G2.com.

What do you dislike about Zonos?

A lot of issues we run into require updates, and new versions seem to come out pretty often. While nice to have items fixed, while this is one of many features on our website, doing an upgrade as often as new versions are released is not realistic for us. Review collected by and hosted on G2.com.

CR
Chris R.
General Manager
Small-Business (50 or fewer emp.)
"Great product and service"
5/5
What do you like best about Zonos?

The ease of use and lack of effort to take advantage of the service. Our orders just show up and we process once approved. Review collected by and hosted on G2.com.

What do you dislike about Zonos?

There is nothing I dislike. We see everything we need and rarely ever have to contact customer service, if ever. Review collected by and hosted on G2.com.

MB
Matt B.
Mid-Market (51-1000 emp.)
"Great!"
5/5
What do you like best about Zonos?

I love that my international customers are receiving rates that are accurate with no surprises. It truly saves me a lot of time and headache. I also love the customer service that Zonos provides us. Review collected by and hosted on G2.com.

What do you dislike about Zonos?

I have nothing negative to say. I even like the new name better than the old one! Review collected by and hosted on G2.com.

MW
Mikayla W.
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Makes Shipping A Breeze!"
5/5
What do you like best about Zonos?

Our customers that live internationally can finally order directly through the website and get the duties and taxes estimated automatically. Review collected by and hosted on G2.com.

What do you dislike about Zonos?

The only thing I could say I am not the biggest fan of is that fact that the checkout looks so much different than our website. I wish we could customize the color scheme at least. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Awesome!"
5/5
What do you like best about Zonos?

This app provides clarity for our International customers. It makes them aware that duties & taxes are required and gives them the option to take care of it when placing their order. Review collected by and hosted on G2.com.

What do you dislike about Zonos?

There isn't much to dislike about this app. Review collected by and hosted on G2.com.

TORRY M.
TM
TORRY M.
INDEPENDENT CONTRACTOR - MARKETING AND DEVELOPMENT
Apparel & Fashion
Small-Business (50 or fewer emp.)
"Exceptional Support | Brilliant Solution"
5/5
What do you like best about Zonos?

Travis has been totally on it from day 1. Handled every issue/request quicker than most companies take to respond to initial question.

Many Apps have found their way into the Shopify App Store that have no business being there. iGlobal/Zonos is not one of them Review collected by and hosted on G2.com.

What do you dislike about Zonos?

In the 2 years of using Zonos, we haven't had an issue yet that wasn't solved by implementing customized solutions per our business needs. All at no extra charge.

No dislikes as of yet Review collected by and hosted on G2.com.

Jason S.
JS
Jason S.
Operations Manager
Logistics and Supply Chain
Mid-Market (51-1000 emp.)
"Amazing product and teamwork with iGlobal"
5/5
What do you like best about Zonos?

It is great to let them know what are struggles are, and watch them come up with solutions to improve our business. Other companies we work with it feels like they are just working on a problem for us. With iGlobal there is teamwork and we work on things. Their knowledge and responsiveness to our questions has been a wonderful experience. Amazing admin console to view the actual checkout our customers are seeing. Review collected by and hosted on G2.com.

What do you dislike about Zonos?

I am going on working with them for 8 months now, and can't even come up with a dislike. Review collected by and hosted on G2.com.

Gylfi Aron G.
GG
Gylfi Aron G.
Director of Marketing and Business Development
Transportation/Trucking/Railroad
Enterprise (> 1000 emp.)
"Zonos creates significant value for us!"
5/5
What do you like best about Zonos?

ShopUSA.com offers international shipping from USA to +150 countries. The international shipping process is a complicated one but Zonos helps to simplify the process. The needs of our international customers are extensive & we strive to offer as many a-la-carte services. Zonos has created a solution for us to offer our customers the opportunity to prepay duties & taxes. Using their accurate duty & tax calculator, we are able to speed up the customs process for our customers and provide an all-inclusive landing price without hidden fees. It has been a great relationship over the past few years and we look forward to creating more synergies with Zonos in the near future. Thanks for all that you do! Review collected by and hosted on G2.com.

What do you dislike about Zonos?

We have found one important way to create synergies with Zonos but look forward to find other areas to improve our business. Review collected by and hosted on G2.com.

Verified User in Retail
ER
Verified User in Retail
Small-Business (50 or fewer emp.)
"Strongest Product I've seen in this space"
5/5
What do you like best about Zonos?

The checkout itself is best in class. They have created an easy and seamless flow for our customers. In addition, they have the option to take care of everything on the back end themselves (capture, order and fulfillment updates, etc). Their suite of products are very well thought through with the customer (end user) and client (business owner) in mind. Review collected by and hosted on G2.com.

What do you dislike about Zonos?

We have been a client for 5 months: No dislikes Review collected by and hosted on G2.com.

Scott A.
SA
Scott A.
Director of Marketing
Mid-Market (51-1000 emp.)
"Amazing Support & A great Solution"
5/5
What do you like best about Zonos?

It allows for easily charging duties and taxes to our international customer. We no longer have to worry about abandoned shipments. Also the customer support was spectacular and the iGlobal team was with us every step of the way. Even months after the implementation if I make a request they will usually respond within the hour to let us know they are working on our request or have a solution already. Review collected by and hosted on G2.com.

What do you dislike about Zonos?

The integration was very difficult, but part of that was because of our Miva Merchant set up, which is not standard by any stretch. Also, there were some bugs in the system, but all of them were quickly rectified by the Igloabl team. Review collected by and hosted on G2.com.