ZS
Zach S.
Small-Business (50 or fewer emp.)
"Game changing addition to our business and fantastic customer service"
5/5
What do you like best about Zonos?

The integration in to our website is outstanding but the quick, attentive and caring customer service has been outstanding. From on boarding to installation to ongoing check ins really is second to none.

Zonos has opened up the world to our business and we are seeing the benefits on our bottom line. Review collected by and hosted on G2.com.

What do you dislike about Zonos?

Would like to receive our funds from sales more promptly. Review collected by and hosted on G2.com.

Simonett P.
SP
Simonett P.
Small-Business (50 or fewer emp.)
"Incredible Customer Service"
5/5
What do you like best about Zonos?

Mark from Zonos is wonderful and is speedy to attend to our questions and requests. Review collected by and hosted on G2.com.

What do you dislike about Zonos?

The fees are quite high. Wish it was a flat rate system. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
UT
Verified User in Transportation/Trucking/Railroad
Small-Business (50 or fewer emp.)
"Amazing Product and Even More Amazing Customer Service"
5/5
What do you like best about Zonos?

Zonos takes the in office load off of international e-commerce. Review collected by and hosted on G2.com.

What do you dislike about Zonos?

No complaints whatsoever. We are still in the learning curve, but every issue is resolved quickly. Review collected by and hosted on G2.com.

Spencer K.
SK
Spencer K.
General Manager
Small-Business (50 or fewer emp.)
"Zonos provides a great product for growing international business "
5/5
What do you like best about Zonos?

We have loved working with Zonos over the last year. They have been extremely helpful in helping our brand grow over into big international markets. Review collected by and hosted on G2.com.

What do you dislike about Zonos?

The only downside is Zonos has missed a few of our international orders. That being said, they have provided us with multiple solutions to help us fix the problem. Review collected by and hosted on G2.com.

Anthony L.
AL
Anthony L.
Digital Director
Mid-Market (51-1000 emp.)
"Great team and support"
5/5
What do you like best about Zonos?

The Go To Market for the Zonos implementation was very fast (under one month) and very smooth. Review collected by and hosted on G2.com.

What do you dislike about Zonos?

Really nothing to dislike, Zonos team was really helpful every step of the way. Review collected by and hosted on G2.com.

Mark W.
MW
Mark W.
International Sales, Tech Support
Wholesale
Small-Business (50 or fewer emp.)
"Customer Service is stellar"
4/5
What do you like best about Zonos?

Zonos provided a great solution to create ease of sale and better experience for our international customers where we were only accepting bank wires as payment previously. This has sped up my quoting process as well as I am no longer manually calculating/ quoting shipments. Review collected by and hosted on G2.com.

What do you dislike about Zonos?

I've provided feedback on this personally. Zonos needs adjusted so that you can pad the entire invoice total by a set value or percentage. Currently it only pads the shipping. The goal is the pad the order by a percentage that captures the fees per invoice so the service pays for itself. you pass the charges to the customer with this feature. My install was manually calibrated to achieve this, but having it as a user adjustable action just like padding the shipping is the single most important feedback I can provide. Review collected by and hosted on G2.com.

KK
Kevin K.
Operations Manager
Small-Business (50 or fewer emp.)
"Great International Shipping option"
4.5/5
What do you like best about Zonos?

The Zonos desktop is very organized and easy to follow. Orders on our website checkout include the duties and taxes and complete cost to the customers door. Review collected by and hosted on G2.com.

What do you dislike about Zonos?

There are a few bugs with our Magento integration, although overall, the platform works well. Review collected by and hosted on G2.com.

LE
Lew E.
Small-Business (50 or fewer emp.)
"Incredible app. Even better support!"
5/5
What do you like best about Zonos?

Meets my needs perfectly. Needed a way to calculate duties taxes and customs and charge my customers for them at checkout, this did it perfectly. Allowed us to go GLOBAL. Michelle was EXCELLENT with customer support. Really enjoyed the entire process and continue to work with them on two sites! Bravo for all their hard work and assistance, they're truly a dedicated team. Review collected by and hosted on G2.com.

What do you dislike about Zonos?

I have nothing bad to say about this app. They've been incredible since day one, from the install to launch and customer service throughout. Review collected by and hosted on G2.com.

KQ
Krystina Q.
Administrative Assistant
Small-Business (50 or fewer emp.)
"Very Responsive Customer Service"
5/5
What do you like best about Zonos?

We had multiple requests that Zonos customer service helped us with- they were always very attentive and responsive. Review collected by and hosted on G2.com.

What do you dislike about Zonos?

A few glitches in the system, though it is constantly being updated. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Great product and customer service"
5/5
What do you like best about Zonos?

We have quite a few international customers with different tax and VAT. We don't have to worry about upset customers that complain about these taxes as they know about it at point of sale. Review collected by and hosted on G2.com.

What do you dislike about Zonos?

I have nothing to dislike at all. The product works, backed by good customer support. Review collected by and hosted on G2.com.