The best thing about Zonka Feedback is that it’s really easy to use. I hunted them in my previous organization and was pretty certain my teammates would be happy using it for the same reason. It’s easy to create surveys, send them, look at feedbacks coming in and all the reporting. Very easy to navigate around and friendly interface. UI has improved a lot over time and I love it even more now. So easy to capture feedback and do NPS surveys. In my previous company we used it with automation and it worked really smoothly and with the interface, we’re using it now and it works easy too.

Reporting is a great advantage and honestly, I’m really happy with it!

Recommend to all teams. Review collected by and hosted on G2.com.

Nothing to dislike. I have thoroughly enjoyed using Zonka Feedback and recommend it fully. Review collected by and hosted on G2.com.

Packed with features, makes building surveys easy and add logic and humps as well. The support team is helpful and available on chat. I also have their WhatsApp number to make contact anytime. I’m not on the enterprise plan but they treat me like they care. Which I really like. Review collected by and hosted on G2.com.

Have been using it for almost a year and didn’t face any issues so far. Review collected by and hosted on G2.com.

For us, it's definitely how easy to use it is. Zonka Feedback helped us turn in different types of surveys with our organization's flavor, for different settings, all very easily. Can be used by anybody! On top of that, it's all-device-compatible. Review collected by and hosted on G2.com.

It's a good product - it worked well for us, for every scenario we used Zonka Feedback - for employee suggestions, tradeshows and what not. Review collected by and hosted on G2.com.

Zonka online digital feedback system has been able to gather clean customer data to perform in depth analysis. Review collected by and hosted on G2.com.

Nothing as of now. I would definitely mention it whenever i feel. Review collected by and hosted on G2.com.

Planning to take a customer feedback survey, go to 'Zonka'. Great Service and great support! Very quick in response. the reports were quite insightful and very convenient to analyse. i would definitely recommend to use their service. Customization is another factor, which was done easily. Review collected by and hosted on G2.com.

i did not coming across anything which i could dislike. slight technical glitches can be improved. Review collected by and hosted on G2.com.

Basically, an excellent tool for capturing data.

1. Highly user-friendly, good-looking surveys that increased my response rate

2. Easy to configure, can run unlimited surveys together

3. Any question types can be added and can upload images which comes very handy for me in surveys

4. I am in Germany, so besides English, I run surveys in multiple languages. That's taken care of as well

5. Reporting is great

Out of the the many softwares I have used to collect data, including the ones that are free, Zonka Feedback is the best I found that doesn't leave me with a lot of unusable data to run market research and internal surveys. Besides being very similar to the others in terms of creating online surveys, the biggest advantage for me is the reporting. Zonka Feedback is the best tool to run my reports and it saves my time really well. I am able to see my response data instantly and text analytics are very very handy, easy enough. It hardly takes me time to set up my frequently-run surveys for work and research. Review collected by and hosted on G2.com.

My favorite surveying tool so far! Can't think of anything to dislike as yet Review collected by and hosted on G2.com.

I like the simplicity of designing surveys and the logic flows that sit behind them. I find support very responsive and keep to help out wherever they can. Review collected by and hosted on G2.com.

The lack of application intelligence behind the survey Review collected by and hosted on G2.com.

The ease of creating feedback forms with various formats. Also, the extensive reporting that is available helps us to do a better analysis. Review collected by and hosted on G2.com.

Not all the feedback comments can be downloaded in the pdf. Review collected by and hosted on G2.com.

Versatility of application. I am using it for Employee Service satisfaction, Supplier service delivery management and gathering data of office day to day operations. Review collected by and hosted on G2.com.

Nothing to dislike, however, look forward to more flexibility of exported data for deep analyzing and information generation. Review collected by and hosted on G2.com.

The ability to customise the questionnaire, that too on my own. Review collected by and hosted on G2.com.

All fine, a small input - 1) the ability /option to skip sections would be good. In our case, for example, every patient does not use all aspects of the service, so s/he should be able to skip the non-relevant parts. 2) A suggestion for next level of customer service, it would be great if you could sync with our existing billing software, so when a patient enters his/ her hospital ID, he would not need to enter all other personal details and a customized welcome message could appear. Additionally (if possible), only the relevant parts of the questionnaire could be shown to him basis the services he has used.3) If you coudl have an option to (selectively) push positive feedback to social media Review collected by and hosted on G2.com.