- A powerful survey form builder in a simple UX.

- The rule-based custom alerts help you get survey alerts from your correspondents.

- The native integrations with other apps/services such as MailChimp, Google Sheet, Airtable, etc. Which is great than depends on the 3rd party integrators like Zapier.

- Zapier is supported if we need more integrations.

- I wish they support Integrately.com (A Zapier alternative) Review collected by and hosted on G2.com.

- The overall User Interface can be improved to be better designed. It is not beautiful yet, but it just works. (It's a personal preference) Review collected by and hosted on G2.com.

Zonka provides a clear start point to gather information and feedback whether you're a new company or a company that been around for a while. One of the key things that Zonka does is allow you to get to the meat of what you're looking for as it relates to data and information gathering. As you make your way around the dashboard the ease of use really stands out. Review collected by and hosted on G2.com.

It's tier based, so you will miss out on some things due to that, but overall the investment is definitely worth it as you will begin to see immediate returns on your information and feedback goals. Review collected by and hosted on G2.com.

I consider reputation management vital to the growth of my business. Zonka already provides a very robust platform, but after speaking with Sonika about what is on their roadmap (explanation below), it was a must-purchase for me.

It took me less than 5 minutes to create a beautiful email survey that I could send to my customers. I've used survey builders in the past that are clunky and don't allow me to send something that's genuinely on-brand. Zonka's customization is fantastic. From logos, colors, and fonts, Zonka enables me to send something that aligns with my brand image. Review collected by and hosted on G2.com.

*EDIT: The text below is from my first time using Zonka. Since then, they have deployed conditional redirecting from the platform.

My interest in this product stemmed from one idea: Conditional Redirect. I spoke with Sonika from Zonka and she assured me this is already on their roadmap and the logical evolution of the product. This means that if a customer responded well to your survey, that Zonka would redirect them to leave a good review on the site of your choice (Google, Trust Pilot, etc.). While this is not yet a feature, I am very excited about the possibilities of Zonka in the future. Review collected by and hosted on G2.com.

What caught my eye initially was the companies using Zonka Feedback. If it's good enough for some of these monster companies, it's good enough for me!

The attention to detail at every level is amazing and the ability to get feedback from customers offline is super handy.

The ability to track and measure results with responses and reports makes this tool even better. The response inbox for all your surveys makes managing feedback really easy.

Customer service seems to be A1 and the roadmap looks very promising.

Full stack here for me and looks like a keeper. Hope I'm right. Review collected by and hosted on G2.com.

Zonka Feedback has so many features. I'm going to get addicted. Review collected by and hosted on G2.com.

I need to gather tons of feedback in the workshops I do, and Zonka provided me with a great solution to collect data in an easy and powerful way. The tool has templates, survey logic, and a lot more of useful features to maximize the data collected. Review collected by and hosted on G2.com.

The tool has a lot of potential and the roadmap looks great. Also, the setup took some time, and the UX can improve a bit. Review collected by and hosted on G2.com.

I love how easy it is to use Zonka. I have been looking for a survey/review product for several aspects of my business, and this does it all. Not only are the surveys beautiful and easy to make, but I LOVE the SMS option as well. I also plan to offer this service to my customers, which will allow me to increase my revenue. Review collected by and hosted on G2.com.

So far there is nothing that I dislike about Zonka. It has all been better than expected. Review collected by and hosted on G2.com.

Zonka Feedback makes it extremely easy and convenient to create a survey, collect customer feedbacks.

It only take me a few minutes to create a great-looking survey. And another few minutes for designing a form to collect feedback about customer experiences of my website. Thanks a lot to the convenient templates (very rich and powerful) that Zonka offer.

Zonka also give a mock-up of Ipad version on how the survey will appear, which is quite neat for visualizing how online and offline feedback will appear to customers.

I also like that I can collect feedbacks from multi-channels, web, SMS, offline, e-mail, app etc.

It is one of the best in the niche of surveys and customer experience feedback, for my impression. Zonka is not general, it is a very specific segmental customer survey focused. And it does the job well. Review collected by and hosted on G2.com.

I think Zonka can develop and expand further into other niches, with the solid background it is having now. For example, quizzes, virals, giveaways etc.

I also hope that there would be more devices to be offered for offline survey per one account. The current 4 devices for Professional Plan is Ok but I would be hopeful for more to be more helpful. Review collected by and hosted on G2.com.

Templates are elegant, and it was easy to use on our website. Limits of SMS are generous Review collected by and hosted on G2.com.

UX could be improved maybe. There are many functionalities to explore, it might be confusing sometimes. Review collected by and hosted on G2.com.

The ease of use and then flexibility of the survey creator Review collected by and hosted on G2.com.

The interface could look more modern, but to be honest it works perfectly right now Review collected by and hosted on G2.com.

The platform is good to use and the interface is super intuitive Review collected by and hosted on G2.com.

I wish the design of published survey forms are more polished and better design with more templates in future.. Review collected by and hosted on G2.com.