There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback.

The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences to help build a good survey.

The system is easy to navigate. There are many features to read about in their help section. The articles are very informative. Review collected by and hosted on G2.com.

I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback. Review collected by and hosted on G2.com.

The survey editor was straightforward to use to create your surveys. The prebuilt templates cover most of the items needed by small business like ours. Review collected by and hosted on G2.com.

You can only be able to collect one first/second name and phone number per survey. Not too sure if this is compliance but would be best if we could be able to ask for the names and number at least twice. Review collected by and hosted on G2.com.

(big things)

- Intuitive and easy-to-use design.

- A lot of templates that are very well prepared.

- SMS sending ability - I didn't check it but is it WOW option in LTD.

- A lot of integrations!

- Promising roadmap!

- Very nice and fast communication with the support on the chat. Review collected by and hosted on G2.com.

(small things ;))

- Lack of option of changing the font on the welcome screen (I can change a lot of different things, but I would love to have the possibility to change the size, bolding, etc. of my text).

- If I integrate my results of a survey to Google Sheet I don't see the number of questions (it is really, really helpful for science research to know it), I only see the text of the question. Review collected by and hosted on G2.com.

After looking into the Zonka, I believe there is too much potential. Our team was looking for a similar platform in the past months and we were happy to come across Zonka.

I personally like the Whitelabel features, and the different multichannel touchpoints based on the application. I am yet to discover the different integration but in principle having Zapier and Google Sheets allows our team to readily bring Zonka into our toolkit. We are deploying in the following weeks an internal satisfaction survey for one of our clients. We will run it through Zonka and will share our thoughts based on our first experience. Review collected by and hosted on G2.com.

In some cases the text looks shifted with respect to the design of the question. Review collected by and hosted on G2.com.

Its price is very good and its connection with HubSpot allows us to have everything centralized in our CRM. Review collected by and hosted on G2.com.

I think the design can be improved a bit, but it's something that will surely get better over time. Review collected by and hosted on G2.com.

I bought Zonka some weeks ago and I am loving it. I have prepared a large-scale study with the help of Zonka. It has been a swift experience and I can see many other use cases that I will be able to put in place with the help of Zonka. Contrary to other tools, the analytics is included in the membership and it excellent. I can only recommend this to other folks! Review collected by and hosted on G2.com.

I would like to have the capability to modify the font (use bold, italics, etc) on the screens inside the survey Review collected by and hosted on G2.com.

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zona They Will Help you Get The Ball Rolling And converting Data into Profits!! Review collected by and hosted on G2.com.

They have a nice selection nearly I counted nearly 100 templets but More is always welcomed and More 3rd party and CRM and email marketing Integration More Review collected by and hosted on G2.com.

I've been searching for a survey tool that not only functions well but looks great too. While there are many tools out there, it's hard to find one that does both. The quality of the out-of-the-box design templates is high, although there are also options to create your own, which is a must for me. I need to use it more to explore the full depth of what it can do but loving it so far. Lots of improvements on the roadmap too. I am liking that the company has been around for more than a year as well. It makes for a better-developed, well-rounded product. Review collected by and hosted on G2.com.

Being a pro-designer, I was not too fond of the company logo. First impressions made me think it was cheap and led me to believe the design of the app templates might be the same—but I was pleasantly surprised. Thankfully the rest of the app is clean and well designed. Review collected by and hosted on G2.com.

The surveys load quickly on the site, and I have many options for where to place them. I also highly appreciate the fact that ZONKA displays special characters used in my language (Slovak) without any problems. Review collected by and hosted on G2.com.

It may be a geographic location (Slovakia), but when I want to see any item, I first see a blank page. I have to confirm Enter again and only then will the item open for me. Review collected by and hosted on G2.com.

I'm a Customer Experience (CX) nerd! I help others build CX programs and measuring the CX is critical and a huge driving factor for any business! Zonka is the most robust tool for measuring a wide variety of CX activities.

I love the major CX tools like Qualtrics, but that is so expensive. Zonka gives me that functionality at a much better price.

I even had to reach out to their support for a quick question and their support team is incredibly responsive and helpful! Review collected by and hosted on G2.com.

There have been no issues adopting or major features missing. Review collected by and hosted on G2.com.