There are a plethora of features available in Zonca. Survey Builder is easy to use and offers many customization options. Templates can be used as a great starting point for creating surveys. These templates include a list of questions and sequences that will help you build an excellent survey. The system is simple and easy to use. Zonca's help section is quite exhaustive and detailed. Highly informative and well organized. Review collected by and hosted on G2.com.

Tier based systems have their own set of challenges for the buyer. Not all features are available in their starting tier. As you move up, the prices can be steep! Review collected by and hosted on G2.com.

The versatility and use cases, mainly. Additionally, it has a super cool UX for those who complete the surveys. I use it to gauge the mood within my team and it works super well for me. Review collected by and hosted on G2.com.

I cannot share the results with the managers who report to me because when they log into the platform, they have access to all the others. This prevents me from managing the confidentiality of the information. Review collected by and hosted on G2.com.

The support team of Zonka and feature to embedded the question in any email template Review collected by and hosted on G2.com.

Lesser control on response submission on survey Review collected by and hosted on G2.com.

Zonka Feedback is a brilliant survey tool that provides a comprehensive solution to gather user feedback and opinions. The tool has really strong features such as an easy-to-use WYSIWYG Survey Builder, templates, answer piping, and survey logic. The developers have invested a lot of time in creating this platform and have thought about everything that brings surveys to life. They have a good knowledge base for a new user to start using their platform. The amount of features available on this platform is tremendous and they have covered a lot of ground in making sure that they can cater to the requirements of different industries. Overall, an excellent tool to have in your toolbox! Review collected by and hosted on G2.com.

A few of the things I miss on the platform:

- Have a way to toggle off auto-scroll to the next question (currently it scrolls to the next question automatically)

- An issue where the color of Option Text seems to be mixed with that of Button Text (for choice questions) Review collected by and hosted on G2.com.

- I love that you can create custom surveys very easily through their site/dashboard

- You can also activate kiosk mode through their app on you iPad for when you’re having face to face interactions with client and customers and want instant feedback

- It’s also great that you can white label your surveys, so they come from your domain

- CNAME records were clear and very easy to set up

- Conditional logic can be added to survey questions

- There are pre-made surveys you can use to get started

- Customizable backgrounds (though a little limited)

- Multiple language options are a nice touch

- You can also have different surveys for different office locations, which is convenient

- You can create different survey styles to get the level of feedback that you want

- Integrates with Slack Review collected by and hosted on G2.com.

- Setup is easy, but a little tedious. Would be great if there were premade questions you can just drag and drop instead of typing in manually.

- You can map the fields for use with Mailchimp or th link, but would be nice to have First Name & Last Name separately for mailing list integration. (If this exists already I didn’t see how to do it)

- The animation between questions is a little lacking Review collected by and hosted on G2.com.

I really like how everything is logically organised in regard to the UI, the platform can handle a lot and offers a lot of options, still manages to make it easy for the user to navigate and quickly set up a survey/feedback form. Multiple templates allow for question ideas and if you are not happy, it is editable so you can customise what you want to ask your clients, plus also change colors and design. The one thing that I love about it is, the direct SMS sending option. I can distribute the survey via SMS without any hassles and use of any third-party software or automation. I can also schedule the SMS. I think it is a good platform for surveys. It also offers analytics, which makes it very convenient to analyse all the data and make it useful! Review collected by and hosted on G2.com.

One thing that I don't like is the UX, which needs a little modernisation, and I think the platform gets a little slow sometimes. Other than that it is solid! Review collected by and hosted on G2.com.

Many things!

Zonka has a modern interface on both the backend and customer-facing form. The survey builder is easy to use and has many pre-made templates. There are many options to distribute the survey, including offline (device kiosk) mode. This makes it a great tool not just for internet businesses but also for brick and mortar / traditional businesses. If you have several physical locations, Zonka even has location reporting (with appropriate plan subscription).

White label domain is supported and the set up was very easy and straightforward.

You can even export the email template to be used with popular email marketing platforms such as Salesforce, SendGrid, Hubspot and Campaign Monitor. Review collected by and hosted on G2.com.

Perhaps the feedback interface (in customer view) is not as "fun" as say TypeForm but it runs it close.

If the language option had a way to auto translate from english to the other option, that would be even better. Review collected by and hosted on G2.com.

Zonka Feedback has been highly rated in the market for a long time. You can quickly customize a survey to suit your needs using the available templates. Compared to another software with similar features, "Qwary" I'm very impressed with Zonka feedback. I was able to replace the software I was using with Zonka easily. It integrates well with Zapier, and looking forward to trying to send a survey via SMS.

Benefits

save time.

Plenty of pre-made templates to get started.

Integration with other apps

White labiling

AI-enabled survey and report generation tool.

It enables you to understand your market, customers, and employees with simple questions and straight answers.

Support is awesome. Review collected by and hosted on G2.com.

Still growing

does not include integrated translation and working in other languages ​​besides English

Operating only in the USA Review collected by and hosted on G2.com.

The options for sending surveys and how to respond: flexibility and completeness so as to be able to satisfy an intergenerational audience used to using different devices.The ability to respond to offline surveys.

The ease and immediacy of use and the presence of tutorials that guide you step by step making it quick to learn and use Zonka.

The presence of ready-to-use templates.

The speed and simplicity with which you can create a survey and share it.

The ability to collect responses anonymously or not and to select which data to collect.

The presence of various types of reports and statistics and ways of observing the responses and organizing them according to your needs.

Integrations with third-party elements: Slack, google sheet, etc. Review collected by and hosted on G2.com.

The plan I am using does not include integrated translation and working in other languages ​​besides English this would have been an added value. It can be easily bypassed by translating what is needed even if that means a little more wasted time that I could have saved. Review collected by and hosted on G2.com.

I’ve been using Zonka Feedback for our company, and it’s made it easy to survey customers and collect their sentiment, opinions, and feedback. I really like that I can create surveys that match our branding and that it’s easy to integrate into my website. It has a great deal of flexibility, too! I’m able to make changes to the template, to the color scheme, to the questions, and to the distribution method. Zonka Feedback has helped me make my customers happier. Review collected by and hosted on G2.com.

I wish the documentation could be bettter and covered all topic. I had few hiccups during feedback sms api setup but team helped me. Review collected by and hosted on G2.com.