Zonka is great for being able to stand up surveys very quickly and to adjust as needed Review collected by and hosted on G2.com.

Zonka's UI is pretty basic and has a lot of bugginess within the platform. Things can be hard to find within the tool, and functionality exists in areas that I wouldn't necessarily expect it to be. Documentation for their product is fundamental and naming conventions of many features/selections is very confusing. Review collected by and hosted on G2.com.

this platform has allowed us to easily create surveys without hassle, its easy to use and user friendly, also the existing templates are highly customizable, requiring little to no assistance Review collected by and hosted on G2.com.

the team have integrations available, however this pool is too small with many software not currently available to allow integrations Review collected by and hosted on G2.com.

Zonka has all the functionality I needed and easy out of the box integrations with the largest tools you might use it in combination with.

The surveys look nice, they are easy to set up and distribute. Implementation into existing systems (zendesk and twillio) was a breeze.

The team behind Zonka is also very caring and quick to repsond. We use this as our main Csat gathering tool and have collected thousands of responses. Zonka is also cheaper than most of their comparable competitors Review collected by and hosted on G2.com.

I have no dislikes about Zonka worth mentioning. Review collected by and hosted on G2.com.

Zonka Feedback has significantly enhanced our customer engagement strategy. Its user-friendly interface simplifies the process of collecting and analyzing feedback, offering a wide array of customizable survey options that perfectly align with our brand's identity and goals.

Pretty easy for any form of integration (we are using our Twilio account and have integration with Freshdesk for automatic surveys).

Additionally, the customer support team at Zonka is exemplary. Their prompt assistance and willingness to guide us through any queries or customization needs have been commendable. Review collected by and hosted on G2.com.

For now it's hard to say because we have access to everything that we want. There is a small problem with designing own survey - but we will se if the customer service will help with that. Review collected by and hosted on G2.com.

What I like the most about Zonka is that you can create as many surveys as you want, and distribute them offline, via email, SMS and integration with Zendesk.

The support is amazing, Zonka made some personalised changes for our business needs.

When you have a question Zonka's support team is there to help you if they do not know the answer straight away they will answer you within 1 day. Review collected by and hosted on G2.com.

At this moment I cannot mention anything I dislike from Zonka. Review collected by and hosted on G2.com.

It's very easy to start with the tool, even without any training. Review collected by and hosted on G2.com.

I'd sometimes wish more flexibility and options when designing my survey Review collected by and hosted on G2.com.

User Friendly, Ease of Administration of surveys Review collected by and hosted on G2.com.

Expensive in comparison to other products available in the market.

Limited user licenses per subscription. Review collected by and hosted on G2.com.

I enjoy the level of customization they are willing to explore for the sake of our discerning clients. I also enjoy their level of support and collaboration and availability Review collected by and hosted on G2.com.

SOMETIMES NOT AS ROBUST AS WHAT CLIENTS WOULD PREFER Review collected by and hosted on G2.com.

The product is easy to use and clean. Templates are great and the white-label feature is really good for enterprise products Review collected by and hosted on G2.com.

It's a little more expensive than comparable tools Review collected by and hosted on G2.com.

The platform is easy to use. The functionality of having the survey be taken offline in Kiosk mode is very helpful for those of us that work in remote locations without access to steady internet.

Their customer service is great. I had a minor issue where I deleted an account owner, and needed help restoring the account and get access to billing. The chat functionality on their website worked well, and I had consistent help from one of their customer service representatives.

Overall, recommend the product! Review collected by and hosted on G2.com.

An admin user should not have the ability to delete an account owner- but otherwise no specific complaints. Wish there were more device logins possible, but its easy enough to delete device logins. Review collected by and hosted on G2.com.