--- title: Zonka Feedback Reviews meta\_title: 'Zonka Feedback Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 82 reviews by the users' company size, role or industry to find out how Zonka Feedback works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 82 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Zonka Feedback Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **responsive and exceptional support** offered by Zonka Feedback, enhancing their overall experience significantly. [(5 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297048&qs=pros-and-cons#reviews) Users find Zonka Feedback's **ease of use and setup** exceptional, enhancing customer experience and engagement efficiently. [(4 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297414&qs=pros-and-cons#reviews) Users commend Zonka Feedback for its **massive improvements and feature updates** enhancing customer experience and feedback collection. [(4 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2018934&qs=pros-and-cons#reviews) Users commend Zonka Feedback for its **excellent data management** , praising its customization options and supportive integration. [(3 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2018935&qs=pros-and-cons#reviews) Users praise the **ease of use** of Zonka Feedback, appreciating its straightforward setup and seamless integration. [(3 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297363&qs=pros-and-cons#reviews) Users face **software instability** within Zonka Feedback, experiencing bugs and confusing navigation that impede usability. [(2 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297387&qs=pros-and-cons#reviews) Users experience **call issues** with Zonka Feedback, limiting in-house reviews and affecting the survey process. [(1 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2018928&qs=pros-and-cons#reviews) Users note a **slight learning curve** with advanced features, though excellent support helps ease the transition. [(1 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2465949&qs=pros-and-cons#reviews) Users find the **layout issues** of Zonka Feedback frustrating, with confusing navigation and unexpected functionality locations. [(1 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1944535&qs=pros-and-cons#reviews) Users report a **slight learning curve** with advanced features, but commend the excellent support for assistance. [(1 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2465893&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Zonka Feedback ##### 1. Customer Support Users commend the **responsive and exceptional support** offered by Zonka Feedback, enhancing their overall experience significantly. [ See 5 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297048&qs=pros-and-cons#reviews) See Related User Reviews KK Khurram K. 5.0/5 "A Strategic Asset for Client Success and Brand Growth" What do you like about Zonka Feedback? I like that Zonka Feedback has transitioned from a tactical tool to a strategic asset within our organization. The most impressive aspect is its abili ![Tal M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tal M.") TM Tal M. Mid-Market (51-1000 emp.) 5.0/5 "the best platform to conduct surveys" What do you like about Zonka Feedback? the best platform to conduct surveys i have used so far. the best thing is the quick respond of the support, and especially Prabhav Vatsa that was, an ##### 2. Helpful Users find Zonka Feedback's **ease of use and setup** exceptional, enhancing customer experience and engagement efficiently. [ See 4 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297414&qs=pros-and-cons#reviews) See Related User Reviews ![Tal M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tal M.") TM Tal M. Mid-Market (51-1000 emp.) 5.0/5 "the best platform to conduct surveys" What do you like about Zonka Feedback? the best platform to conduct surveys i have used so far. the best thing is the quick respond of the support, and especially Prabhav Vatsa that was, an LD Leon D. Mid-Market (51-1000 emp.) 5.0/5 "The Perfect One Stop Shop for all Things Reviews and Data Analytics" What do you like about Zonka Feedback? The ease of setting up, deploying and reviewing the pulse of our firm with the client feedback. The Salesforce integration is absolutely amazing, I wi ##### 3. Improvement Users commend Zonka Feedback for its **massive improvements and feature updates** enhancing customer experience and feedback collection. [ See 4 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2018934&qs=pros-and-cons#reviews) See Related User Reviews ![Jainam S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jainam S.") JS Jainam S. Enterprise (\> 1000 emp.) 4.0/5 "New survey tool" What do you like about Zonka Feedback? They have added a bunch of new features and updates themselves, massive improvements, and achieved a lot of compliance accreditations as well LD Leon D. Mid-Market (51-1000 emp.) 5.0/5 "The Perfect One Stop Shop for all Things Reviews and Data Analytics" What do you like about Zonka Feedback? The ease of setting up, deploying and reviewing the pulse of our firm with the client feedback. The Salesforce integration is absolutely amazing, I wi ##### 4. Data Management Users commend Zonka Feedback for its **excellent data management** , praising its customization options and supportive integration. [ See 3 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2018935&qs=pros-and-cons#reviews) See Related User Reviews ![Tal M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tal M.") TM Tal M. Mid-Market (51-1000 emp.) 5.0/5 "the best platform to conduct surveys" What do you like about Zonka Feedback? the best platform to conduct surveys i have used so far. the best thing is the quick respond of the support, and especially Prabhav Vatsa that was, an ![Mohamed S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohamed S.") MS Mohamed S. Mid-Market (51-1000 emp.) 5.0/5 "Best customer survey solution" What do you like about Zonka Feedback? Zonka is fully customizable for any requirement. Very impressed by how they have developed and integrated the platform for all our requirements. Syste ##### 5. Ease of Use Users praise the **ease of use** of Zonka Feedback, appreciating its straightforward setup and seamless integration. [ See 3 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297363&qs=pros-and-cons#reviews) See Related User Reviews KK Khurram K. 5.0/5 "A Strategic Asset for Client Success and Brand Growth" What do you like about Zonka Feedback? I like that Zonka Feedback has transitioned from a tactical tool to a strategic asset within our organization. The most impressive aspect is its abili LD Leon D. Mid-Market (51-1000 emp.) 5.0/5 "The Perfect One Stop Shop for all Things Reviews and Data Analytics" What do you like about Zonka Feedback? The ease of setting up, deploying and reviewing the pulse of our firm with the client feedback. The Salesforce integration is absolutely amazing, I wi ### 5 Cons or Disadvantages of Zonka Feedback ##### 1. Software Instability Users face **software instability** within Zonka Feedback, experiencing bugs and confusing navigation that impede usability. [ See 2 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297387&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 1.5/5 "Great for basic CSAT gathering, has a long way to go for functionality" What do you dislike about Zonka Feedback? Zonka's UI is pretty basic and has a lot of bugginess within the platform. Things can be hard to find within the tool, and functionality exists in are RA Rachel A. Enterprise (\> 1000 emp.) 4.5/5 "Zonka is my best survey plug" What do you dislike about Zonka Feedback? Sometimes the emoji icons fail to show properly on outlook ##### 2. Call Issues Users experience **call issues** with Zonka Feedback, limiting in-house reviews and affecting the survey process. [ See 1 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2018928&qs=pros-and-cons#reviews) See Related User Reviews LD Leon D. Mid-Market (51-1000 emp.) 5.0/5 "The Perfect One Stop Shop for all Things Reviews and Data Analytics" What do you dislike about Zonka Feedback? The inability to have "in-house" reviews done by an employee doing the survey over a call. ##### 3. Improvement Needed Users note a **slight learning curve** with advanced features, though excellent support helps ease the transition. [ See 1 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2465949&qs=pros-and-cons#reviews) See Related User Reviews KK Khurram K. 5.0/5 "A Strategic Asset for Client Success and Brand Growth" What do you dislike about Zonka Feedback? There is a slight learning curve when diving into the more advanced automation and custom reporting features, but their support team is excellent in b ##### 4. Layout Issues Users find the **layout issues** of Zonka Feedback frustrating, with confusing navigation and unexpected functionality locations. [ See 1 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1944535&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 1.5/5 "Great for basic CSAT gathering, has a long way to go for functionality" What do you dislike about Zonka Feedback? Zonka's UI is pretty basic and has a lot of bugginess within the platform. Things can be hard to find within the tool, and functionality exists in are ##### 5. Learning Curve Users report a **slight learning curve** with advanced features, but commend the excellent support for assistance. [ See 1 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2465893&qs=pros-and-cons#reviews) See Related User Reviews KK Khurram K. 5.0/5 "A Strategic Asset for Client Success and Brand Growth" What do you dislike about Zonka Feedback? There is a slight learning curve when diving into the more advanced automation and custom reporting features, but their support team is excellent in b WP Wora P. CEO Small-Business (50 or fewer emp.) 7/10/2021 "Great feedback system with high potentials" 4/5 What do you like best about Zonka Feedback? - A powerful survey form builder in a simple UX. - The rule-based custom alerts help you get survey alerts from your correspondents. - The native integrations with other apps/services such as MailChimp, Google Sheet, Airtable, etc. Which is great than depends on the 3rd party integrators like Zapier. - Zapier is supported if we need more integrations. - I wish they support Integrately.com (A Zapier alternative) Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? - The overall User Interface can be improved to be better designed. It is not beautiful yet, but it just works. (It's a personal preference) Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? Customer feedback and engagement system are a bit crucial. So we need a powerful survey system to address it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Professional Training & Coaching](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Professional Training & Coaching") AP Verified User in Professional Training & Coaching Small-Business (50 or fewer emp.) 6/22/2021 "Zonka is all about Feedback and Clarity" 5/5 What do you like best about Zonka Feedback? Zonka provides a clear start point to gather information and feedback whether you're a new company or a company that been around for a while. One of the key things that Zonka does is allow you to get to the meat of what you're looking for as it relates to data and information gathering. As you make your way around the dashboard the ease of use really stands out. Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? It's tier based, so you will miss out on some things due to that, but overall the investment is definitely worth it as you will begin to see immediate returns on your information and feedback goals. Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? Znka helps our organization to gather data that is specific to certain clients' problems. As we all know the ability to solve a client's problem is the key to success. One of the key benefits we've realized is related to data; the data collection is very specific and allows segmenting and then taking action on the results. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Alex M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex M.") AM Alex M. Founder Small-Business (50 or fewer emp.) 5/17/2021 "Great Start and a Bright Future" 4.5/5 What do you like best about Zonka Feedback? I consider reputation management vital to the growth of my business. Zonka already provides a very robust platform, but after speaking with Sonika about what is on their roadmap (explanation below), it was a must-purchase for me. It took me less than 5 minutes to create a beautiful email survey that I could send to my customers. I've used survey builders in the past that are clunky and don't allow me to send something that's genuinely on-brand. Zonka's customization is fantastic. From logos, colors, and fonts, Zonka enables me to send something that aligns with my brand image. Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? \*EDIT: The text below is from my first time using Zonka. Since then, they have deployed conditional redirecting from the platform. My interest in this product stemmed from one idea: Conditional Redirect. I spoke with Sonika from Zonka and she assured me this is already on their roadmap and the logical evolution of the product. This means that if a customer responded well to your survey, that Zonka would redirect them to leave a good review on the site of your choice (Google, Trust Pilot, etc.). While this is not yet a feature, I am very excited about the possibilities of Zonka in the future. Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? Prior to Zonka, I was having a difficult time automating my reputation management. Zonka has helped me with this by sending emails and texts to my clients. Review collected by and hosted on G2.com. Show More 6/22/2021 Validated ReviewerSource: Organic ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") CL Verified User in Leisure, Travel & Tourism Small-Business (50 or fewer emp.) 6/15/2021 "Feedback beast!" 5/5 What do you like best about Zonka Feedback? What caught my eye initially was the companies using Zonka Feedback. If it's good enough for some of these monster companies, it's good enough for me! The attention to detail at every level is amazing and the ability to get feedback from customers offline is super handy. The ability to track and measure results with responses and reports makes this tool even better. The response inbox for all your surveys makes managing feedback really easy. Customer service seems to be A1 and the roadmap looks very promising. Full stack here for me and looks like a keeper. Hope I'm right. Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? Zonka Feedback has so many features. I'm going to get addicted. Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? Collecting feedback on behalf of clients is time consuming and other tools I have used in the past don'y quite hit the mark. Zonka Feedback has done all the heavy lifting for me. Review collected by and hosted on G2.com. Show More 2/14/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Professional Training & Coaching](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Professional Training & Coaching") UP Verified User in Professional Training & Coaching Small-Business (50 or fewer emp.) 10/6/2021 "An excellent surveying tool" 5/5 What do you like best about Zonka Feedback? I need to gather tons of feedback in the workshops I do, and Zonka provided me with a great solution to collect data in an easy and powerful way. The tool has templates, survey logic, and a lot more of useful features to maximize the data collected. Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? The tool has a lot of potential and the roadmap looks great. Also, the setup took some time, and the UX can improve a bit. Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? I'm saving a lot of time and being able to maximize the data from my customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nicole G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole G.") NG Nicole G. Founfer Small-Business (50 or fewer emp.) 6/16/2021 "Finally! A beautiful and effective survey tool" 5/5 What do you like best about Zonka Feedback? I love how easy it is to use Zonka. I have been looking for a survey/review product for several aspects of my business, and this does it all. Not only are the surveys beautiful and easy to make, but I LOVE the SMS option as well. I also plan to offer this service to my customers, which will allow me to increase my revenue. Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? So far there is nothing that I dislike about Zonka. It has all been better than expected. Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? I have been using Zonka for several things: 1. Customer satisfaction 2. Customer support feedback 3. Podcast guest feedback 4. Onboarding feedback Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Hoang P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hoang P.") HP Hoang P. Director E-Learning Small-Business (50 or fewer emp.) 5/25/2021 "Feedback for a GREAT app for collecting feedbacks" 4.5/5 What do you like best about Zonka Feedback? Zonka Feedback makes it extremely easy and convenient to create a survey, collect customer feedbacks. It only take me a few minutes to create a great-looking survey. And another few minutes for designing a form to collect feedback about customer experiences of my website. Thanks a lot to the convenient templates (very rich and powerful) that Zonka offer. Zonka also give a mock-up of Ipad version on how the survey will appear, which is quite neat for visualizing how online and offline feedback will appear to customers. I also like that I can collect feedbacks from multi-channels, web, SMS, offline, e-mail, app etc. It is one of the best in the niche of surveys and customer experience feedback, for my impression. Zonka is not general, it is a very specific segmental customer survey focused. And it does the job well. Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? I think Zonka can develop and expand further into other niches, with the solid background it is having now. For example, quizzes, virals, giveaways etc. I also hope that there would be more devices to be offered for offline survey per one account. The current 4 devices for Professional Plan is Ok but I would be hopeful for more to be more helpful. Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? I have been looking for a neat and effective solution for the surveys, which include both offline and online. Certainly online is the most common (and most convenient and cheapest) option. However, it would be handy to have tools that can also do offline. I have tons of app that can do online. But with Zonka, I can also do offline, and this is rare. Zonka really helps me with that when I need, and I found myself needing this when I have Zonka now. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ML Marina L. Marketing consultant Small-Business (50 or fewer emp.) 9/6/2021 "Easy to use and very useful software" 5/5 What do you like best about Zonka Feedback? Templates are elegant, and it was easy to use on our website. Limits of SMS are generous Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? UX could be improved maybe. There are many functionalities to explore, it might be confusing sometimes. Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? As it says, we can now have good feedback from our users. It's very useful for a startup like us Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Eric A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric A.") EA Eric A. Co-Founder & CTO Small-Business (50 or fewer emp.) 7/19/2021 "Looks good, but their support is not so good." 0.5/5 What do you like best about Zonka Feedback? The ease of use and then flexibility of the survey creator Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? The interface could look more modern, but to be honest it works perfectly right now Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? Getting feedback from customers. Review collected by and hosted on G2.com. Show More 10/13/2021 Current UserValidated ReviewerSource: Organic ![Nghia N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nghia N.") NN Nghia N. Founder Small-Business (50 or fewer emp.) 7/22/2021 "One of the best surveying tools" 5/5 What do you like best about Zonka Feedback? The platform is good to use and the interface is super intuitive Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? I wish the design of published survey forms are more polished and better design with more templates in future.. Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? Zonka definitely won my heart as the most versatile survey apps, just image you can conduct surveys fr all facets of your biz, community, NGO projects both online and offline via multiple channels - Email, Weblink, QR Codes, SMS .... Review collected by and hosted on G2.com. 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