--- title: Zonka Feedback Reviews meta\_title: 'Zonka Feedback Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 82 reviews by the users' company size, role or industry to find out how Zonka Feedback works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 82 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Zonka Feedback Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **responsive and exceptional support** offered by Zonka Feedback, enhancing their overall experience significantly. [(5 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297048&qs=pros-and-cons#reviews) Users find Zonka Feedback's **ease of use and setup** exceptional, enhancing customer experience and engagement efficiently. [(4 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297414&qs=pros-and-cons#reviews) Users commend Zonka Feedback for its **massive improvements and feature updates** enhancing customer experience and feedback collection. [(4 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2018934&qs=pros-and-cons#reviews) Users commend Zonka Feedback for its **excellent data management** , praising its customization options and supportive integration. [(3 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2018935&qs=pros-and-cons#reviews) Users praise the **ease of use** of Zonka Feedback, appreciating its straightforward setup and seamless integration. [(3 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297363&qs=pros-and-cons#reviews) Users face **software instability** within Zonka Feedback, experiencing bugs and confusing navigation that impede usability. [(2 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297387&qs=pros-and-cons#reviews) Users experience **call issues** with Zonka Feedback, limiting in-house reviews and affecting the survey process. [(1 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2018928&qs=pros-and-cons#reviews) Users note a **slight learning curve** with advanced features, though excellent support helps ease the transition. [(1 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2465949&qs=pros-and-cons#reviews) Users find the **layout issues** of Zonka Feedback frustrating, with confusing navigation and unexpected functionality locations. [(1 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1944535&qs=pros-and-cons#reviews) Users report a **slight learning curve** with advanced features, but commend the excellent support for assistance. [(1 mentions)](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2465893&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Zonka Feedback ##### 1. Customer Support Users commend the **responsive and exceptional support** offered by Zonka Feedback, enhancing their overall experience significantly. [ See 5 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297048&qs=pros-and-cons#reviews) See Related User Reviews KK Khurram K. 5.0/5 "A Strategic Asset for Client Success and Brand Growth" What do you like about Zonka Feedback? I like that Zonka Feedback has transitioned from a tactical tool to a strategic asset within our organization. The most impressive aspect is its abili ![Tal M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tal M.") TM Tal M. Mid-Market (51-1000 emp.) 5.0/5 "the best platform to conduct surveys" What do you like about Zonka Feedback? the best platform to conduct surveys i have used so far. the best thing is the quick respond of the support, and especially Prabhav Vatsa that was, an ##### 2. Helpful Users find Zonka Feedback's **ease of use and setup** exceptional, enhancing customer experience and engagement efficiently. [ See 4 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297414&qs=pros-and-cons#reviews) See Related User Reviews ![Tal M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tal M.") TM Tal M. Mid-Market (51-1000 emp.) 5.0/5 "the best platform to conduct surveys" What do you like about Zonka Feedback? the best platform to conduct surveys i have used so far. the best thing is the quick respond of the support, and especially Prabhav Vatsa that was, an LD Leon D. Mid-Market (51-1000 emp.) 5.0/5 "The Perfect One Stop Shop for all Things Reviews and Data Analytics" What do you like about Zonka Feedback? The ease of setting up, deploying and reviewing the pulse of our firm with the client feedback. The Salesforce integration is absolutely amazing, I wi ##### 3. Improvement Users commend Zonka Feedback for its **massive improvements and feature updates** enhancing customer experience and feedback collection. [ See 4 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2018934&qs=pros-and-cons#reviews) See Related User Reviews ![Jainam S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jainam S.") JS Jainam S. Enterprise (\> 1000 emp.) 4.0/5 "New survey tool" What do you like about Zonka Feedback? They have added a bunch of new features and updates themselves, massive improvements, and achieved a lot of compliance accreditations as well LD Leon D. Mid-Market (51-1000 emp.) 5.0/5 "The Perfect One Stop Shop for all Things Reviews and Data Analytics" What do you like about Zonka Feedback? The ease of setting up, deploying and reviewing the pulse of our firm with the client feedback. The Salesforce integration is absolutely amazing, I wi ##### 4. Data Management Users commend Zonka Feedback for its **excellent data management** , praising its customization options and supportive integration. [ See 3 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2018935&qs=pros-and-cons#reviews) See Related User Reviews ![Tal M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tal M.") TM Tal M. Mid-Market (51-1000 emp.) 5.0/5 "the best platform to conduct surveys" What do you like about Zonka Feedback? the best platform to conduct surveys i have used so far. the best thing is the quick respond of the support, and especially Prabhav Vatsa that was, an ![Mohamed S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohamed S.") MS Mohamed S. Mid-Market (51-1000 emp.) 5.0/5 "Best customer survey solution" What do you like about Zonka Feedback? Zonka is fully customizable for any requirement. Very impressed by how they have developed and integrated the platform for all our requirements. Syste ##### 5. Ease of Use Users praise the **ease of use** of Zonka Feedback, appreciating its straightforward setup and seamless integration. [ See 3 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297363&qs=pros-and-cons#reviews) See Related User Reviews KK Khurram K. 5.0/5 "A Strategic Asset for Client Success and Brand Growth" What do you like about Zonka Feedback? I like that Zonka Feedback has transitioned from a tactical tool to a strategic asset within our organization. The most impressive aspect is its abili LD Leon D. Mid-Market (51-1000 emp.) 5.0/5 "The Perfect One Stop Shop for all Things Reviews and Data Analytics" What do you like about Zonka Feedback? The ease of setting up, deploying and reviewing the pulse of our firm with the client feedback. The Salesforce integration is absolutely amazing, I wi ### 5 Cons or Disadvantages of Zonka Feedback ##### 1. Software Instability Users face **software instability** within Zonka Feedback, experiencing bugs and confusing navigation that impede usability. [ See 2 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1297387&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 1.5/5 "Great for basic CSAT gathering, has a long way to go for functionality" What do you dislike about Zonka Feedback? Zonka's UI is pretty basic and has a lot of bugginess within the platform. Things can be hard to find within the tool, and functionality exists in are RA Rachel A. Enterprise (\> 1000 emp.) 4.5/5 "Zonka is my best survey plug" What do you dislike about Zonka Feedback? Sometimes the emoji icons fail to show properly on outlook ##### 2. Call Issues Users experience **call issues** with Zonka Feedback, limiting in-house reviews and affecting the survey process. [ See 1 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2018928&qs=pros-and-cons#reviews) See Related User Reviews LD Leon D. Mid-Market (51-1000 emp.) 5.0/5 "The Perfect One Stop Shop for all Things Reviews and Data Analytics" What do you dislike about Zonka Feedback? The inability to have "in-house" reviews done by an employee doing the survey over a call. ##### 3. Improvement Needed Users note a **slight learning curve** with advanced features, though excellent support helps ease the transition. [ See 1 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2465949&qs=pros-and-cons#reviews) See Related User Reviews KK Khurram K. 5.0/5 "A Strategic Asset for Client Success and Brand Growth" What do you dislike about Zonka Feedback? There is a slight learning curve when diving into the more advanced automation and custom reporting features, but their support team is excellent in b ##### 4. Layout Issues Users find the **layout issues** of Zonka Feedback frustrating, with confusing navigation and unexpected functionality locations. [ See 1 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=1944535&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 1.5/5 "Great for basic CSAT gathering, has a long way to go for functionality" What do you dislike about Zonka Feedback? Zonka's UI is pretty basic and has a lot of bugginess within the platform. Things can be hard to find within the tool, and functionality exists in are ##### 5. Learning Curve Users report a **slight learning curve** with advanced features, but commend the excellent support for assistance. [ See 1 mentions ](https://www.g2.com/products/zonka-feedback/reviews?filters%5Bsentiment_snippet%5D=2465893&qs=pros-and-cons#reviews) See Related User Reviews KK Khurram K. 5.0/5 "A Strategic Asset for Client Success and Brand Growth" What do you dislike about Zonka Feedback? There is a slight learning curve when diving into the more advanced automation and custom reporting features, but their support team is excellent in b ![Mangesh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mangesh S.") MS Mangesh S. Founder and CEO Small-Business (50 or fewer emp.) 7/22/2021 "Amazing Value for Money Proposition" 4.5/5 What do you like best about Zonka Feedback? There are a plethora of features available in Zonca. Survey Builder is easy to use and offers many customization options. Templates can be used as a great starting point for creating surveys. These templates include a list of questions and sequences that will help you build an excellent survey. The system is simple and easy to use. Zonca's help section is quite exhaustive and detailed. Highly informative and well organized. Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? Tier based systems have their own set of challenges for the buyer. Not all features are available in their starting tier. As you move up, the prices can be steep! Review collected by and hosted on G2.com. Recommendations to others considering Zonka Feedback: One of the best survey tools out there. Comprehensive and value for money. Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? Currently, we are not facing any challenges. The benefits offered by Zonca are immense. All businesses who aspire to improve based on feedback - be it from customers, prospects, employees, etc. can benefit from their product. It is easy to use, and the value proposition is fantastic. Review collected by and hosted on G2.com. Show More 1/22/2022 Current UserValidated ReviewerSource: Organic ![Juan Carlos C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan Carlos C.") JC Juan Carlos C. Operations Manager Mid-Market (51-1000 emp.) 9/24/2021 "It makes it easy to monitor your work team's engagement." 4.5/5 What do you like best about Zonka Feedback? The versatility and use cases, mainly. Additionally, it has a super cool UX for those who complete the surveys. I use it to gauge the mood within my team and it works super well for me. Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? I cannot share the results with the managers who report to me because when they log into the platform, they have access to all the others. This prevents me from managing the confidentiality of the information. Review collected by and hosted on G2.com. Recommendations to others considering Zonka Feedback: It is a super versatile tool and although it is focused on customer or employee experience, there are a number of use cases where you can use it. Again, consider that it can only have one administrator who manages real-time analytics (this is what lowers its points). Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? For the moment, I am using it to measure the engagement of my work teams and identify opportunities for improvement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Mukul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mukul D.") MD Mukul D. Lead - Operations Mid-Market (51-1000 emp.) 6/17/2022 "A complete solution for feedback management" 4/5 What do you like best about Zonka Feedback? The support team of Zonka and feature to embedded the question in any email template Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? Lesser control on response submission on survey Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? Zonka provides an end to end feedback capturing solution. It helps me understand my customers better Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Samir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samir S.") SS Samir S. Project Manager Small-Business (50 or fewer emp.) 8/8/2021 "Excellent Tool for gathering any kind of feedback!" 5/5 What do you like best about Zonka Feedback? Zonka Feedback is a brilliant survey tool that provides a comprehensive solution to gather user feedback and opinions. The tool has really strong features such as an easy-to-use WYSIWYG Survey Builder, templates, answer piping, and survey logic. The developers have invested a lot of time in creating this platform and have thought about everything that brings surveys to life. They have a good knowledge base for a new user to start using their platform. The amount of features available on this platform is tremendous and they have covered a lot of ground in making sure that they can cater to the requirements of different industries. Overall, an excellent tool to have in your toolbox! Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? A few of the things I miss on the platform: - Have a way to toggle off auto-scroll to the next question (currently it scrolls to the next question automatically) - An issue where the color of Option Text seems to be mixed with that of Button Text (for choice questions) Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? I have been using Zonka Feedback primarily for operation support which includes everything from employee feedback to quality assurance for our services. The primary benefit we realized were: - Excellent analytics and reports right out of the box - Extremely quick and easy survey builder Review collected by and hosted on G2.com. Show More 8/10/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Michelle C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle C.") MC Michelle C. Associate Attorney Small-Business (50 or fewer emp.) 8/9/2021 "Really great and versatile feedback tool" 4.5/5 What do you like best about Zonka Feedback? - I love that you can create custom surveys very easily through their site/dashboard - You can also activate kiosk mode through their app on you iPad for when you’re having face to face interactions with client and customers and want instant feedback - It’s also great that you can white label your surveys, so they come from your domain - CNAME records were clear and very easy to set up - Conditional logic can be added to survey questions - There are pre-made surveys you can use to get started - Customizable backgrounds (though a little limited) - Multiple language options are a nice touch - You can also have different surveys for different office locations, which is convenient - You can create different survey styles to get the level of feedback that you want - Integrates with Slack Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? - Setup is easy, but a little tedious. Would be great if there were premade questions you can just drag and drop instead of typing in manually. - You can map the fields for use with Mailchimp or th link, but would be nice to have First Name & Last Name separately for mailing list integration. (If this exists already I didn’t see how to do it) - The animation between questions is a little lacking Review collected by and hosted on G2.com. Recommendations to others considering Zonka Feedback: Definitely give Zonka a try if you're looking for a fully customizable survey solution. This is a user friendly app that works through a dedicated site and through a mobile app. Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? I needed to get feedback from clients in a convenient yet professional way and Zonka allows me to do that easily both through my personal domain, or through their app on my iPad. This is just a clean app that is easy to use and affordable for my needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AS Aditya S. Proprietor Small-Business (50 or fewer emp.) 7/20/2021 "The only feedback tool you will ever need!" 4.5/5 What do you like best about Zonka Feedback? I really like how everything is logically organised in regard to the UI, the platform can handle a lot and offers a lot of options, still manages to make it easy for the user to navigate and quickly set up a survey/feedback form. Multiple templates allow for question ideas and if you are not happy, it is editable so you can customise what you want to ask your clients, plus also change colors and design. The one thing that I love about it is, the direct SMS sending option. I can distribute the survey via SMS without any hassles and use of any third-party software or automation. I can also schedule the SMS. I think it is a good platform for surveys. It also offers analytics, which makes it very convenient to analyse all the data and make it useful! Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? One thing that I don't like is the UX, which needs a little modernisation, and I think the platform gets a little slow sometimes. Other than that it is solid! Review collected by and hosted on G2.com. Recommendations to others considering Zonka Feedback: I think if there is a feedback tool that was made to be a feedback tool, it is this one. There are similar ones that do a lot of things but Zonka does one thing and does it really well. If you need a tool for feedback, don't look here and there you will be wasting your time, try this out first and you won't have to try another one. The best part for me is SMS inclusions, earlier I had to integrate my feedback tool with other tools to send SMS which is tiresome and expensive, with Zonka its easy and inbuilt. It does a lot of complex things but still easy to understand, thanks to how well everything is logically organised in the user interface. In addition, this is the only tool I know of that offers Offline Feedback... you saw that right! offline feedback, which can be placed at your physical locations and start collecting feedback from your store visitors. Definitely check it out if you need or will ever need a proper feedback/survey tool. Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? Sending quick feedback forms to clients was always something I wanted to implement in my business and Zonka made it very easy for me to accomplish this. Now I am able to send survey emails right within the platform and for clients that prefer SMS, I send it via the platform as well. It has made my workflow so much easier. Getting feedback is so important for my business. And the platform offers me to quickly analysis the data as well. So I know what I need to improve on! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Julien (Jun Yan) T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julien (Jun Yan) T.") JT Julien (Jun Yan) T. Industrial Relations Officer Small-Business (50 or fewer emp.) 7/19/2021 "Great feedback and survey platform. Suitable even for hybrid or traditional businesses" 5/5 What do you like best about Zonka Feedback? Many things! Zonka has a modern interface on both the backend and customer-facing form. The survey builder is easy to use and has many pre-made templates. There are many options to distribute the survey, including offline (device kiosk) mode. This makes it a great tool not just for internet businesses but also for brick and mortar / traditional businesses. If you have several physical locations, Zonka even has location reporting (with appropriate plan subscription). White label domain is supported and the set up was very easy and straightforward. You can even export the email template to be used with popular email marketing platforms such as Salesforce, SendGrid, Hubspot and Campaign Monitor. Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? Perhaps the feedback interface (in customer view) is not as "fun" as say TypeForm but it runs it close. If the language option had a way to auto translate from english to the other option, that would be even better. Review collected by and hosted on G2.com. Recommendations to others considering Zonka Feedback: If you are running a traditional or hybrid business, look no further to use this as your survey platform. Online businesses would also benefit tremendously from it's comprehensive features. Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? I was searching for an omnichannel way to collect feedback. Some of my customers are not tech-savvy and don't even have an email. With Zonka Feedback, surveys can be collected via SMS or at physical touchpoints too. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JD Jasurbek D. General Manager Small-Business (50 or fewer emp.) 7/18/2021 "Just Purchased" 5/5 What do you like best about Zonka Feedback? Zonka Feedback has been highly rated in the market for a long time. You can quickly customize a survey to suit your needs using the available templates. Compared to another software with similar features, "Qwary" I'm very impressed with Zonka feedback. I was able to replace the software I was using with Zonka easily. It integrates well with Zapier, and looking forward to trying to send a survey via SMS. Benefits save time. Plenty of pre-made templates to get started. Integration with other apps White labiling AI-enabled survey and report generation tool. It enables you to understand your market, customers, and employees with simple questions and straight answers. Support is awesome. Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? Still growing does not include integrated translation and working in other languages ​​besides English Operating only in the USA Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? What benefits have you realized? Plenty of pre-made templates to get started. Integration with other apps White labiling AI-enabled survey and report generation tool. It enables you to understand your market, customers, and employees with simple questions and straight answers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Matteo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matteo M.") MM Matteo M. Founder | Executive & Leadership Coach | Trainer | Team Facilitator Mid-Market (51-1000 emp.) 7/11/2021 "Simple, effective, complete, a must have for any consultant" 4.5/5 What do you like best about Zonka Feedback? The options for sending surveys and how to respond: flexibility and completeness so as to be able to satisfy an intergenerational audience used to using different devices.The ability to respond to offline surveys. The ease and immediacy of use and the presence of tutorials that guide you step by step making it quick to learn and use Zonka. The presence of ready-to-use templates. The speed and simplicity with which you can create a survey and share it. The ability to collect responses anonymously or not and to select which data to collect. The presence of various types of reports and statistics and ways of observing the responses and organizing them according to your needs. Integrations with third-party elements: Slack, google sheet, etc. Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? The plan I am using does not include integrated translation and working in other languages ​​besides English this would have been an added value. It can be easily bypassed by translating what is needed even if that means a little more wasted time that I could have saved. Review collected by and hosted on G2.com. Recommendations to others considering Zonka Feedback: I believe in Zonka and I can only recommend it but testing a product is always the best way to understand if it's for you. Zonka allows you to do it for free and I think it is an opportunity to be exploited. Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? I solved a desire that was becoming more and more urgent: to collect feedback from my clients in writing so as to have data on the effectiveness of my work, avoiding relying only on answers at the end of the session. I have a complete tool with which to collect 360 feedback with customers who request it, create questionnaires when I work with teams, do surveys for future services / products and during live and online training. Review collected by and hosted on G2.com. Show More 7/11/2022 Current UserValidated ReviewerSource: Organic ![Rabindra J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rabindra J.") RJ Rabindra J. Data Engineer Small-Business (50 or fewer emp.) 9/21/2021 "One of the best feedback tool and all in one tool for feedback" 5/5 What do you like best about Zonka Feedback? I’ve been using Zonka Feedback for our company, and it’s made it easy to survey customers and collect their sentiment, opinions, and feedback. I really like that I can create surveys that match our branding and that it’s easy to integrate into my website. It has a great deal of flexibility, too! I’m able to make changes to the template, to the color scheme, to the questions, and to the distribution method. Zonka Feedback has helped me make my customers happier. Review collected by and hosted on G2.com. What do you dislike about Zonka Feedback? I wish the documentation could be bettter and covered all topic. I had few hiccups during feedback sms api setup but team helped me. Review collected by and hosted on G2.com. What problems is Zonka Feedback solving and how is that benefiting you? With Zonka Feedback, I can create and distribute surveys to your customers and measure their satisfaction and build a feedback loop to improve your business. This survey tool is easy and fast and is a great way to get feedback and improve your business and products. Review collected by and hosted on G2.com. 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