--- title: Zoho Social Reviews meta_title: 'Zoho Social Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2959 reviews by the users' company size, role or industry to find out how Zoho Social works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 2959 scale: '5' date_modified: '2026-08-14' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Zoho Social Reviews **Vendor:** Zoho **Category:** [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt) **Average Rating:** 4.6/5.0 **Total Reviews:** 2,959 ## About Zoho Social Zoho Social is an all-in-one social media management software designed for businesses of all sizes and agencies. It enables you to schedule and publish social media posts, manage conversations—including direct messages, comments, and mentions—across multiple channels, monitor keywords, competitors, and hashtags, generate reports, and more—all from a single platform. Supported channels: Meta (Facebook, Instagram, and Threads), Google Business Profile, YouTube, Pinterest, Mastodon, X (formerly Twitter), Bluesky, TikTok, WhatsApp, and Telegram. Key Features: Scheduling & publishing for seamless content planning Unified conversation management to stay on top of messages and interactions Social media analytics for data-driven insights A social media calendar to visualize and organize posts Team collaboration for effortless workflow management Zia, Zoho’s in-house AI, for generating content, hashtags, captions, and more Available as both a web and mobile app, Zoho Social ensures you can manage your social media anytime, anywhere. It offers four editions for businesses and two for agencies—explore our detailed pricing and plans to find the best fit. A free edition and a free trial are also available to help you get started with ease. Seamless Integrations: Zoho Social connects with Zoho CRM for sales and Zoho Desk for customer support, streamlining your business operations. About Zoho: Zoho Social is a product of Zoho Corporation Private Limited, a company with over 27 years of experience in building business software. Zoho offers a suite of 50+ applications covering sales, marketing, customer support, finance, collaboration, workplace productivity, messaging, security, development, and more. With 100 million+ customers worldwide, Zoho is committed to privacy, transparency, and delivering software that businesses can trust. ## Zoho Social Pros & Cons **What users like:** - Users find Zoho Social to be **easy to use and setup** , enabling seamless posting across multiple channels effortlessly. (125 reviews) - Users appreciate the **efficient post scheduling** capabilities of Zoho Social, streamlining management for multiple social media accounts effortlessly. (97 reviews) - Users value the **centralized management** of Zoho Social, seamlessly integrating various platforms for streamlined business operations. (94 reviews) - Users appreciate the **centralized multi-platform management** in Zoho Social, simplifying social media engagement and coordination. (84 reviews) - Users appreciate the **easy setup** of Zoho Social, allowing them to start scheduling content almost immediately. (76 reviews) - Users appreciate the **efficient scheduling** capabilities of Zoho Social, allowing for effortless content planning and management. (74 reviews) - Easy Posting (73 reviews) - Users appreciate the **effective content scheduling** capabilities of Zoho Social, simplifying their social media management across platforms. (72 reviews) - Users value the **easy scheduling of posts** in Zoho Social, enhancing social media management and saving valuable time. (67 reviews) - Users value the **seamless social media integration** of Zoho Social, enhancing efficiency across multiple platforms effortlessly. (66 reviews) **What users dislike:** - Users express a desire for **missing features** , including integrations with design tools and advanced analytics in Zoho Social. (41 reviews) - Users find the **pricing of Zoho Social to be high** , especially for growing agencies needing access to all features. (22 reviews) - Users note the **limited free tier** of Zoho Social, which lacks essential features and presents pricing challenges. (22 reviews) - Users face **social media connection limitations** with Zoho Social, making it challenging to post across multiple accounts efficiently. (20 reviews) - Users find that Zoho Social has **limited features** , especially on the mobile app compared to the web version. (19 reviews) - AI Limitations (18 reviews) - Users find the **high pricing** of Zoho Social challenging, especially for small businesses needing limited features. (17 reviews) - Slow Loading (17 reviews) - Users feel frustrated with the **plan limitations** of Zoho Social, as critical features are restricted to higher-tier plans. (16 reviews) - Instagram Integration (15 reviews) ## Zoho Social Reviews ### 1. Great Concept | Horrible Implementation **Rating:** 0.0/5.0 stars **Reviewed by:** Thommy S. | CMO & Head Of National Branding, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Zoho Social?** The ability to schedule posts was nice. But the limited bandwidth with of high-resolution photos made it an impossible tool to use. So dumb, don't waste your money. **What do you dislike about Zoho Social?** The inability to post high resolution photos due to size of file is the absolute worst part of this platform. If they could get that working, this would be an incredible system. However, we ended up having to buy another social posting platform because of their inability to adapt / conform. The worst part about all of it though, is that I would always get one of two stories from their IT team: 1.) We're working on it, check back in 2-4 weeks (really, just having me keep paying for something I can't use) 2.) No social posting platform can accept high-resolution photos. That's completely untrue. EVERY other major social tracking/posting program I've looked at allowed high-resolution photos. **Recommendations to others considering Zoho Social:** Quite simply, don't even consider it. If you're putting together a list of services to use, eliminate them from this list (if they're on it). You're better off paying an intern or a full-scale social media team to do what Zoho social did not do. What a horrible service, I feel like I was conned. **What problems is Zoho Social solving and how is that benefiting you?** None, I haven't used it in months. I am paying for it, but am now using another service which I'm paying for as well. Their analytics and ability to do conversion rankings are incredible. Zoho social? Non-existent. ### 2. Zoho Social did not suit our company's needs **Rating:** 0.0/5.0 stars **Reviewed by:** Chelsea G. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Zoho Social?** With Zoho social we could add unlimited client profiles and internal users - which was very convenient **What do you dislike about Zoho Social?** we found huge discrepancies in the reporting metrics - when I contacted customer support to ask about this, it took 48 hours to get a response and their solution was to "train me" to use the platform properly... which had nothing to do with the discrepancy in the metrics. We also experienced a lot of failed posts and constant profile disconnections. **Recommendations to others considering Zoho Social:** There are a lot better platforms out there - I recommend Sprout Social. But with Zoho Social, just know you are getting what you pay for. **What problems is Zoho Social solving and how is that benefiting you?** we used zoho social as a scheduling platform - we switched to Sprout Social for more accurate reporting features. ### 3. Disorganized **Rating:** 0.0/5.0 stars **Reviewed by:** Heather R. | Training Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2022 **What do you like best about Zoho Social?** I did not like Zoho, I thought it was disorganized and not user friendly **What do you dislike about Zoho Social?** Wasn't user friendly, disorganized, clunky **What problems is Zoho Social solving and how is that benefiting you?** We don't use it anymore, trip actions is much better! ### 4. Updated: Zoho Free Plan is useless **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2019 **What do you like best about Zoho Social?** I liked how user friendly the service was and its ease of use. **What do you dislike about Zoho Social?** After paying for several months of service I decided to switch to a free plan as they didn't currently offer the services I needed. I had about 6 holiday posts scheduled at the time. Without any warning those posts because 'unscheduled' and were lost. I spend a long time creating them and would've appreciated some warning or better yet, for them to go up since they had already been scheduled. Since their free plan doesn't allow that I guess they got bumped. **Recommendations to others considering Zoho Social:** I used to highly recommend the free plan for beginners since it is so easy to use. They stripped it of all useful features so I really can't do that anymore. **What problems is Zoho Social solving and how is that benefiting you?** Social Media Management ### 5. Falls short of its potential **Rating:** 1.0/5.0 stars **Reviewed by:** Sam H. | Training, Website & Digital Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2018 **What do you like best about Zoho Social?** Price. Was previously using Sprout Social and saved approx. 50% on the cost. **What do you dislike about Zoho Social?** Reliability. Messages often don't make it to the inbox or if they do are significantly delayed (e.g. 3-4 hours after the event). Mobile app. If someone comments on a post, you can't reply to the comment through the mobile app you can only reply to the original post. To reply to someone's comment you have to use the desktop version. **Recommendations to others considering Zoho Social:** Useful for scheduling posts but if your business is reliant on social media activity and reactivity then this is not the solution. **What problems is Zoho Social solving and how is that benefiting you?** Aggregating social media activity. Enabling social post scheduling. The main benefit that I have noticed has, unfortunately, been the cost. As a product Sprout Social was superior in almost every way (to varying degrees) but for the volume of SM traffic, not a sustainable cost. ### 6. Great way to schedule social media but terrible customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2018 **What do you like best about Zoho Social?** I like the ease of use. I've been looking for a service that will reuse my content on a continual basis. Zoho almost has that option but there's a cap on it. I can schedule a post to recur every month for six months. **What do you dislike about Zoho Social?** It's advertised on their website that they have an option to pay with Paypal. I emailed them, and first of all it takes them half a day to several days to answer. Secondly, they have been giving me the run around for days now with no way to pay with Paypal. They have not actually answered any of my emails in about 4 days now. **Recommendations to others considering Zoho Social:** Expect that you won't be able to pay with Paypal. THEY WANT YOUR CREDIT CARD NUMBER! **What problems is Zoho Social solving and how is that benefiting you?** I can't solve any problems with Zoho if they keep refusing to take my money using Paypal. ### 7. Good app **Rating:** 1.0/5.0 stars **Reviewed by:** Tom S. | Business Development Manager, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2017 **What do you like best about Zoho Social?** I like the ability to schedule multiple posts in one go using an excel spreadsheet. And I like being able multiple brands. It would be nice to have these features included in my CRM though. **What do you dislike about Zoho Social?** The way Zoho has so many different apps and you have to pay for each of them separately. For a small business I want one system to rule them alll. I'm sick of having to jump from one website to another and I don't know what is the best tool to do the job. I can do the same thing in several places and often feel like I'm missing something which I have in another app. It's TOO modular. **What problems is Zoho Social solving and how is that benefiting you?** Being able to post on several platforms and schedule future posts provides great efficiency savings. ### 8. Absolutely Outstanding **Rating:** 0.5/5.0 stars **Reviewed by:** Darryl M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2017 **What do you like best about Zoho Social?** easy of use with Zoho Socal is awesome!! **What do you dislike about Zoho Social?** There isn't anything I dislike. Great !! **Recommendations to others considering Zoho Social:** Take time to understand the system before diving into the software **What problems is Zoho Social solving and how is that benefiting you?** To improve our customer engagement. We are utilizing Zoho social to extend our messaging across all of our social platforms. We use it to manage and track our analytics **Official Response from Ritika Datta Roy:** > Hi, Darryl. Thank you for giving us such an amazing review! However, we noticed that the rating that you've given us doesn't entirely match the feedback that you've submitted. Was that a mistake? Would you mind updating your rating for us? We'd really appreciate it. :) Thanks, again. ### 9. Worth what you pay for **Rating:** 1.0/5.0 stars **Reviewed by:** Victor T. | Founder/CEO, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2016 **What do you like best about Zoho Social?** Easy to connect with other Zoho products, Zoho social is also a good solution for low budget social media management plateform. **What do you dislike about Zoho Social?** We had an issue with accents for french posts, they where displayed as question marks. Took more than a month to fix after contacting thier team. They told us 3 times the problem was solve when it was not. They finally fixed it and gave us a discount that they didn't apply. Analytics are very limited and do not show essential informations for ROI. We where expecting more from a company associated with Google, wordly renown for analytics and data. There are a lots of bugs on the callendar, posts that does not show up, image and links that can't be on the same posts (sometinmes), re-uploaded images that does not actually upload, crashes, etc. **Recommendations to others considering Zoho Social:** Analytics are terrible compared to Sprout social or Hoot Suite Lots of frustrating bugs in the callendar Limitted tools Problems with text display If you are specialized in social media I would'nt recommend this product **What problems is Zoho Social solving and how is that benefiting you?** Managing social media for a small company with lower budget. Its a good deal for the price, but its a very limited plateform. Also adding other pages or account is very cheap compared to other social media management plateform. ## Zoho Social Discussions - [How is Zoho Social transforming the way businesses manage their social media platforms?](https://www.g2.com/discussions/zoho-social-how-is-zoho-social-transforming-the-way-businesses-manage-their-social-media-platforms) - 1 comment, 2 upvotes - [question about other social media platforms](https://www.g2.com/discussions/question-about-other-social-media-platforms) - 1 comment, 1 upvote - [How do I Schedule one post without adding it for everyday](https://www.g2.com/discussions/how-do-i-schedule-one-post-without-adding-it-for-everyday) - 2 comments, 1 upvote - [Why cant we post carousel images ?](https://www.g2.com/discussions/40312-why-cant-we-post-carousel-images) - 1 comment, 1 upvote - [lower costs](https://www.g2.com/discussions/33002-costi-piu-bassi) - 1 comment, 1 upvote - [View Zoho Social pricing details and edition comparison](https://www.g2.com/products/zoho-social/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+08%3A37%3A12+-0500&secure%5Bsession_id%5D=523ca2a3-ab92-4eb1-bba7-a751c9661e0c&secure%5Btoken%5D=fa69135ac6321a2bfa8d726fd295ab8f5e1c6b19fad6825fcc5f1dfd600047e0&format=llm_user) ## Zoho Social Integrations - [Buy TikTok Likes](https://www.g2.com/products/buy-tiktok-likes/reviews) - [Canva](https://www.g2.com/products/canva/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook Pages Manager](https://www.g2.com/products/facebook-pages-manager/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Threads](https://www.g2.com/products/jpy-threads/reviews) - [Twilio SendGrid Email API](https://www.g2.com/products/twilio-sendgrid-email-api/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) ## Zoho Social Features **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Attribution - Hashtag Analytics - Sentiment Analysis - Lead Attribution - Real-Time Analytics - Visual Analytics - Reporting/Analytics - Campaign Analytics - Keyword Tracking - Influencer Tracking - Activity Tracking - Engagement Tracking - Trend Analysis **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation - Image Library **Social Management** - Campaign Planning - Hashtag Capabilites - Multi-Campaign - Customer Engagement - Automated Publishing - Real-Time Analytics **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label - Customizable Reports **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Additional Functionality** - Generative AI - Benchmarking - Content Library - Charting - Dashboard - Multi-Channel Management - Dashboard Creation - AI Copilot - Automated Scheduling - Multi-Channel Data Collection - Activity Dashboard - Performance Metrics - Calendar Management - Commenting/Notes - Social Media Monitoring - Workflow Management - Post Scheduling - @mentions - Multi-Channel Marketing - Tagging - Data Import/Export - Data Visualization - Monitoring - Access Controls/Permissions - Competitor Monitoring - Search/Filter - Customizable Branding - Real-Time Data - Real-Time Monitoring - Social Promotion - Social Advertising - Content Management - Reporting & Statistics - Real-Time Reporting - Campaign Scheduling - Social Performance Management - Campaign Management - API **Additional Functionality** - Customizable Reports - Campaign Management - Customizable Branding - Social Advertising - Filtering - Approval Process Control - Keyword Tracking - Tagging - Activity Dashboard - Calendar Management - Workflow Management - Post Scheduling - Alerts/Notifications - Trend Analysis - API - Data Visualization - Sentiment Analysis - AI Copilot - Social Promotion - @mentions - Social Media Monitoring - Generative AI - Engagement Tracking - Collaboration Tools - Brand Tracking - Drag & Drop - Commenting/Notes - Content Management - Template Management ## Top Zoho Social Alternatives - [Hootsuite](https://www.g2.com/products/hootsuite/reviews) - 4.3/5.0 (7,373 reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,806 reviews) - [Semrush](https://www.g2.com/products/semrush/reviews) - 4.4/5.0 (3,921 reviews)