What's not to like? Full tracking of individuals coming to your site, scoring to help sift the diamonds from the rough, filters to let you concentrate on high valued targets, automated scripted interactions or good old fashioned one-on-one chats. Seamless integration with the CRM, and a mobile app that actually works, and the ability to have sales, support, and any other departments you have work together to help customers. It's almost perfect. Review collected by and hosted on G2.com.

If you have gaps in coverage, the missed chat queue is not as well refined as it should be. For instance, you can't sort by the name or email to identify duplicates, and you can't see what country they came from without clicking each entry, making dividing the queue based on location difficult. Review collected by and hosted on G2.com.

Ability to chat with clients, attach files etc to chat with our prospective customers when they 1st visit our website for the first time. If gives us an easy way to reach out and communicate with those that prefer not to call in to our office. It also allows multiple users to take over conversations that need to be passed onto someone more senior to resolve any higher level customer issues. Review collected by and hosted on G2.com.

nothing the program does what I need it to do. It was easy to install and fast to set up on the same day we decided to move forward with the software. We even have a remote employee who uses the program. Review collected by and hosted on G2.com.

Daily Email highlighting website traffic and breaking it into useful nuggets of information. The same can probably be gotten from Google Analytics but Sales IQ makes it seamless Review collected by and hosted on G2.com.

Data doesn't always agree with Google Analytics so there is some room for doubt as to who is right. Review collected by and hosted on G2.com.

The chat is cool. The crm integration is cool. the analytics are cool. colors are pretty rad too. Basically, what's amazing is that you can chat with people online but when you do chat, your chats are connected to their CRM profile so that you can recall their last purchase and what the last email campaign they got and if they opt-ed in or etc. so it's just wonderful Review collected by and hosted on G2.com.

There's a lot of tech that needs to happen to make this work. I had my friend set it up for me with all the integrations but it was set up in a day. Also, some of the really cool features are only available on the higher plans. Review collected by and hosted on G2.com.

We like it and it is very useful to us because it allows us to provide personalized attention, and more than sales agents, we have sales advisors who help our visitors and customers make an informed decision about the products that will best serve them. It helps us evaluate metrics along with other tools to analyze the ROI of our web technologies. Review collected by and hosted on G2.com.

Sometimes it does not respect the assignment of the lead to the salesperson Review collected by and hosted on G2.com.

A good chat feature to help manage sales along with zoho CRM software. Tracking visitor logs is easy and vastly helps improve website traffic and know who the target audience is. It will show you how many of the visitors coming to you website are returning users and those who are first time visitors, which is nice when trying to approach a customer to being a chat. Review collected by and hosted on G2.com.

It is very clunky and goes down a lot for service which makes it inconvenient when trying to do work. Their customer service department is really lacking in communication with problems. Review collected by and hosted on G2.com.

Clean interface, nice support team. Enough feature for pay. Review collected by and hosted on G2.com.

It should have WHMCS integration, for creating tickets from live chat especially. You have to add yourself to every team and add users for monitoring, thats bad. Review collected by and hosted on G2.com.

SalesIQ is definitely one of the best live chat product you can find on the market right now. It is a powerful tool to build a great multi-channel system (especially using with Zoho CRM). Review collected by and hosted on G2.com.

I think it would be great to improve the feature of creating the deal and task in Zoho CRM through the chat. But it's OK. Review collected by and hosted on G2.com.

I like how easy it is to integrate it with your website.

The analytics that is sent to you to disclose patterns

The tracking and the automations like bots and smart triggers Review collected by and hosted on G2.com.

What do I dislike. I have not been displeased to be honest. There are no cons for me or for my application of this software. Review collected by and hosted on G2.com.

The tool delivers what it says it offers. Good customer experience and good agent experience.

The tool has been getting better with the availability of new features

The support team at salesiq is quite responsive. Review collected by and hosted on G2.com.

It is not very customizable, to a larger extent you can only use what is offered to you by the tool. Review collected by and hosted on G2.com.