What I love about Zoho SalesIQ is that it makes it so easy for you to connect with customers that visit your site. And because it integrates with Zoho CRM we're able to have all that data stored automatically. Review collected by and hosted on G2.com.

What I don't like about SalesIQ is that sometimes the notifications don't show up on my team member's phone. I'm not sure what to do there because we tried to resolve it, but we haven't been able to find a solution yet. Review collected by and hosted on G2.com.

The feature we liked best was the analytic feature, knowing who is shopping and from where makes targetted sales that much easier for all of our sales agents when chatting Review collected by and hosted on G2.com.

The feature we disliked the most was the fact that most of programming needed to be done with deluge making it harder as its zoho's own language. Had to hire a dev Review collected by and hosted on G2.com.

I'm able to chat with website visitors and it integrates with Zoho CRM. Review collected by and hosted on G2.com.

If I'm not online, it still rings when it could go directly to email. Review collected by and hosted on G2.com.

The variest of ways to interact with the website visitor during live chat, including FAQ's, voice, screen recordings, multiple brands. Review collected by and hosted on G2.com.

The chatflow builder lacks basic features, such as the ability to redirect to a link on a button, the ability to replace a web contact form, ability to style the conversation elements, the ability to support tel: and sms: url's in links for starters. Review collected by and hosted on G2.com.

Very easy to implement and customize. There is a lot of extra functionality, especially compared to our old live chat tool. Support has been responsive so far, as well. Review collected by and hosted on G2.com.

We need to pay per user (not a very large amount), whereas we only paid a 1-time fee for our previous live chat tool. Some customization needs to be done using Javascript, and cannot be done via the interface. Review collected by and hosted on G2.com.

The history of previous sessions of the same IP Review collected by and hosted on G2.com.

Sometimes, not very frequently, the connection is broken. Usually, it should be a client-side problem, but...makes you wonder Review collected by and hosted on G2.com.

Zoho team customises the chat platform as per our business requirement. Review collected by and hosted on G2.com.

Sometimes, bot wont transfer chats to agents due to which we have to answer our customers. Also it wont send chat transcript to customers automatically when chat is disconnected. Review collected by and hosted on G2.com.

It really helps for sales,support and marketing on the web applications to perform the process faster. Review collected by and hosted on G2.com.

Notification alerts sometimes got delayed due to heavy load. Review collected by and hosted on G2.com.

The price range is best and lowest compare to other software, can get in touch with customer in efficient way with resolve and support their questions and easy to implement and follow up. Review collected by and hosted on G2.com.

Missing any chat can be issue for small firms, alert pop up notification should have been better updated and instant. Review collected by and hosted on G2.com.

tracking customers and quoting ability... Review collected by and hosted on G2.com.

need to get alerts on my phone so that i don't miss chats Review collected by and hosted on G2.com.