It has a lot of features that worked well for our client. visitor tracking helped tremendously in A/B testing and brought down our client's CPC substantially. They also have inbuilt VOIP capabilities which our client eventually migrated to, from their existing provider considering Zoho also offers a recording feature for their inbuilt audio call facility, and managing everything in one interface was much easier. Review collected by and hosted on G2.com.

Configuring it was a little daunting but the Zoho support team was very helpful and resolved all issues. Review collected by and hosted on G2.com.

It is a great tool for tracking your leads, sales, quotes and many other features. You will get more than what you paid for. I recommend oho to be used in all sales activities. Review collected by and hosted on G2.com.

All is great about using Zoho. I'm using it in my sales procedure and never faced any problems. For me, it is a user-friendly tool. So even if you are a beginner in the sales domain, you can learn and use it easily. Review collected by and hosted on G2.com.

1. The live view page that shows the live website visits

2. The Codeless chatbot builder is straightforward for non-coders to build a bot.

3. The pre-defined reports are of great use for saily monitoring. Review collected by and hosted on G2.com.

1. Customised bots have some limitations concerning reports and analysis.

2. More than a single bot should be able to get attached to a brand.

3. If a chat is missed by bot then it is not getting mapped to the department instead it is mapped to the bot itself. Review collected by and hosted on G2.com.

It is one of the best chat plugin software. We can easily track our sales on every level. It is an effective and efficient tool from the business point of view. It is also good for generating, creating and managing leads. It is user-friendly software. Review collected by and hosted on G2.com.

Zoho SalesIQ should upgrade some more features in this software. They should also change their interface. The notification system of this software is not good, sometimes I and my team members do not get the notification on time. Review collected by and hosted on G2.com.

It is the best communication product that helps me to communicate with my clients across the globe. The Live Chat helped me to connect with my older clients and build a stronger bond. Review collected by and hosted on G2.com.

It could be helpful if there is a video user manual to understand all its services to maximum benefit from it. Also, I would recommend the team work on the user interface. Review collected by and hosted on G2.com.

Zoho Sales IQ is a fantastic live and complete platform to connect with customers and solve queries through the chat. The clients are happy with the timely solutions they get, which help build rapport and business growth. Review collected by and hosted on G2.com.

Notification turns off automatically to idle, sometimes missing client queries. Review collected by and hosted on G2.com.

Live view and chats are very useful. I also like that we can automate bots to trigger on certain webpage URLs or actions of the users and it's pretty easy to script. Also, it's pretty affordable for start-ups. Review collected by and hosted on G2.com.

It is somewhat buggy. Bots are triggered at the wrong instances and sometimes even the chat doesn't allow you to answer if some bot is triggered. The online application is pretty sorted but the mobile one needs improvement. Review collected by and hosted on G2.com.

Sales IQ offers features to make your life easier, including FAQs, articles, and canned responses, which make assisting customers easier. Even better, those tools are more functional because you can pre-program in dynamic content so assisting customers is more personal. They also offer a couple options for Answer Bots, including their own AI Zia bot, or if you want something a little more tailored without coding, a codeless bot builder. Overall, this makes assisting customer far more efficient than early or non-integrated chat systems. Review collected by and hosted on G2.com.

While there are things I don't like about Sales IQ, please keep in mind I use Sales IQ in conjunction with Zoho Desk as it is being used for Customer Support. Where Sales IQ appears to be designed for marketing, these may not be an issue depending on how your company intends to use Sales IQ.

With that in mind, the things I don't like are:

1. It's not a seamless transition between Zoho Desk and Sales IQ. Tickets are viewable between Desk to Sales IQ, but not the other way around (unless I wanted ALL my chat bot interactions to move to Desk as well).

2. The reporting is largely image-based, so it can be difficult to pull out raw data.

3. Their chat box design leaves a bit to be desired. While they have a few pre-programmed style options, if you want the chat box to be well branded or look modern, you'll need to do some coding. Review collected by and hosted on G2.com.

Zoho Sales IQ is a complete platform to solve clients' queries through the chat medium. This provides the clients seamless and easy access to reach for any queries about their business relationship. Review collected by and hosted on G2.com.

The notification turns off automatically at times which ends up missing few queries. Review collected by and hosted on G2.com.

The automation part of the chatbot is great. Review collected by and hosted on G2.com.

We do not like the fact that sometimes the audio notice sometimes stop working. Review collected by and hosted on G2.com.