--- title: Zoho SalesIQ Reviews meta_title: 'Zoho SalesIQ Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 256 reviews by the users' company size, role or industry to find out how Zoho SalesIQ works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 256 scale: '5' date_modified: '2026-08-09' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Zoho SalesIQ Reviews **Vendor:** Zoho **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 256 ## About Zoho SalesIQ Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real time. Loaded with all the features a customer expects and a lot more, including live visitor tracking, live chat translate, live chat, automated chat triggers, lead scoring, audio call, screen share, profanity management, chat preview, codeless bot, answer bot, chat routing, internal chat, agent mobile app, SDK for iOS and Android, and integrations with popular IM channels like Whatsapp, Instagram, FB Messenger, and Telegram. All of this in a single platform. ## Zoho SalesIQ Pros & Cons **What users like:** - Users appreciate the **ease of use** of Zoho SalesIQ, facilitating seamless real-time engagement and efficient customer interactions. (8 reviews) - Users appreciate the **responsive real-time engagement** of Zoho SalesIQ, enabling effective visitor tracking and automated customer interactions. (8 reviews) - Users love the **real-time engagement features** of Zoho SalesIQ, enhancing interactions and boosting conversions effortlessly. (5 reviews) - Users appreciate the **seamless integrations** of Zoho SalesIQ, enhancing customer support and business efficiency effortlessly. (5 reviews) - Users praise the **superb customer support** of Zoho SalesIQ, finding it responsive and extremely helpful in managing interactions. (4 reviews) - Users love the **easy integrations** of Zoho SalesIQ, enhancing collaboration and streamlining their business processes seamlessly. (4 reviews) - Users appreciate the **easy setup** of Zoho SalesIQ, allowing for quick and hassle-free implementation to enhance their business. (4 reviews) - Users find Zoho SalesIQ to be **extremely helpful** for monitoring traffic and engaging leads effectively. (4 reviews) - Automation Features (3 reviews) - Customization (3 reviews) **What users dislike:** - Users experience **excessive notifications** , including delays and duplicates, which can disrupt the overall user experience on Zoho SalesIQ. (2 reviews) - Users find the **learning curve steep** with Zoho SalesIQ due to extensive customization and multiple integrations. (2 reviews) - Users find **customization limited** in Zoho SalesIQ, feeling overwhelmed by initial setup and execution complexities. (2 reviews) - Users experience **notification issues** with delays and double alerts on the Android app, impacting overall usability. (2 reviews) - Users find the interface of Zoho SalesIQ **not intuitive** , making initial setup and customization feel overwhelming and complex. (2 reviews) - Users report **billing issues** with Zoho SalesIQ, highlighting complex charges and lack of refunds for subscriptions. (1 reviews) - Users find the **limited customization and clunky interface** in Zoho SalesIQ can hinder their chat management experience. (1 reviews) - Clunky Design (1 reviews) - Users find **Zoho SalesIQ complex** , with challenging integrations and confusing subscription fees that lead to dissatisfaction. (1 reviews) - Users find the **complexity of multiple apps and integrations** can be overwhelming, requiring a gradual transition for effective use. (1 reviews) ## Zoho SalesIQ Reviews ### 1. Real-Time Visitor Tracking and CRM Integration On-the-Go **Rating:** 4.5/5.0 stars **Reviewed by:** Nayeem M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Zoho SalesIQ?** I use Zoho SalesIQ as my website's receptionist and it allows me to track visitors in real-time, showing me who is on my site, where they are from, and how much time they spend. This real-time tracking lets me chat instantly with them and answer their queries. I love the chatbots feature for greeting visitors with a welcome message and solving queries automatically when I'm busy. The SalesIQ mobile app is my favorite as it lets me reply to website visitors from my phone, similar to chatting on WhatsApp or Messenger. I get notifications when a visitor lands on my website, and for new visitors who start a chat, their information is automatically saved in the CRM as a new lead, so I don't need to add anything manually. Tracking visitors helps me focus on what they're interested in, while mobile notifications ensure I never miss a chat. The automatic integration of leads' data lets me concentrate on other business aspects. The initial setup was super easy, requiring just a single line of code. Overall, Zoho SalesIQ is a valuable tool that saves me time and keeps my business available online 24/7. **What do you dislike about Zoho SalesIQ?** Sometimes the notifications arrive a little late while using the Android app. When a user lands on the website, the notifications can be delayed, but on Windows PC, I got the real-time notification. **What problems is Zoho SalesIQ solving and how is that benefiting you?** I use Zoho SalesIQ much like a digital receptionist for my website, allowing me to monitor visitors in real time and engage in instant chats without the need for email exchanges. The chatbot steps in to respond when I am unavailable, which helps prevent the loss of potential business. Its integration with CRM is smooth, as it automatically adds new leads, saving me both time and effort. ### 2. Experinence of SalesIQ **Rating:** 4.0/5.0 stars **Reviewed by:** uzair a. | sales executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Zoho SalesIQ?** The chat systemis very easy to use and canned replies is a very effective feature. **What do you dislike about Zoho SalesIQ?** The notification system can improve a bit i keep getting double notification somehow. **What problems is Zoho SalesIQ solving and how is that benefiting you?** The live chat feature is good and helping us a lot. - [View Zoho SalesIQ pricing details and edition comparison](https://www.g2.com/products/zoho-salesiq/reviews?filters%5Bsentiment_snippet%5D=2009780&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+21%3A56%3A27+-0500&secure%5Bsession_id%5D=9cd32b8e-790d-4962-bf3a-52c42a98728f&secure%5Btoken%5D=0b04fdc61617e846ae787f4d989ad73f2343d74e1bdaccc6648f7e56217d4e06&format=llm_user) ## Zoho SalesIQ Integrations - [SuiteCRM](https://www.g2.com/products/suitecrm/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Zoho SalesIQ Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Agentic AI - Visitor Identification** - Cross-system Integration - Third-Party Integrations - Social Media Integration **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Social Media Integration - Third-Party Integrations **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Additional Functionality** - Conversion Rate Optimization - SEO Management - Drag & Drop - Visual Analytics - API - Surveys & Feedback - Data Import/Export - Reporting & Statistics - Real-Time Reporting - Customizable Templates - Real-Time Data - A/B Testing - Screen Activity Recording - Site Search Tracking - Trend Analysis - Visitor Tracking - Customer Segmentation - Engagement Tracking - Activity Tracking - Sales Trend Analysis - Funnel Analysis - Widgets - Alerts/Escalation - Real-Time Analytics - Heatmaps - Search/Filter - Conversion Tracking - Reporting/Analytics - Referral Tracking - Real-Time Monitoring - Generative AI - Data Visualization - Behavior Tracking - Keyword Tracking - Pageview Tracking - Customizable Reports - Charting - Visualization - Activity Dashboard - Real-Time Notifications - Access Controls/Permissions - Time on Site Tracking - Web Traffic Reporting - Monitoring - Tagging - Dashboard Creation - Campaign Management - Campaign Analytics - Customizable Branding - Alerts/Notifications - User Interaction Tracking - AI Copilot - Customer Journey Mapping - Goal Setting/Tracking - Multiple Site Management - Website Analytics **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Training** - Knowledge Base - Coaching Materials **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Real-Time Notifications - Real-time Consumer-facing Chat **Channels** - Social Media Integration - Website - Other - Multi-Channel Marketing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Feedback** - Review - Scorecard - Coaching Card - Leaderboard **Discovery** - Lead Management - Scoring/Ranking - Lead Context - Pipeline Management - Workflow Management - Opportunity Management - Task Management - Contact Management - Calendar Management - Email Management - Campaign Management ** Internal Use** - Customization - Lead Development - Knowledge Base - Customer Profiles **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Management** - Conversion Viability - Workflow **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Platform** - Data Synchronization - Analysis - Sales Trend Analysis - Demographic/Firmographic Data - Real-Time Data **Additional Functionality** - Drag & Drop - Interaction Tracking - Customizable Fields - Multiple Scoring Models - CRM - Customer Segmentation - Predictive Analytics - Prioritization - Lead Qualification - Contact Database - Reporting & Statistics - Alerts/Notifications - Email Marketing - Lead Nurturing - Web Forms - Document Storage - Search/Filter - Prospecting Tools - Email Tracking - Sales Forecasting - Customizable Templates - Lead Generation - Sales Reports - Lead Distribution - Data Enrichment - AI Copilot - API - Real-Time Notifications - Lead Capture - Reminders - Generative AI - Forecasting - Email Templates - Activity Dashboard - Activity Tracking - Workflow Automation ## Top Zoho SalesIQ Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews)