Zoho SalesIQ Reviews & Product Details


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Small-Business
(11-50 employees)
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"Great product helps my team reach out to prospective clients"

What do you like best?

Ability to chat with clients, attach files etc to chat with our prospective customers when they 1st visit our website for the first time. If gives us an easy way to reach out and communicate with those that prefer not to call in to our office. It also allows multiple users to take over conversations that need to be passed onto someone more senior to resolve any higher level customer issues.

What do you dislike?

nothing the program does what I need it to do. It was easy to install and fast to set up on the same day we decided to move forward with the software. We even have a remote employee who uses the program.

Recommendations to others considering the product:

I recommend use of this product for online chat with customers, its easy to setup on and simple to use. It gives us a tool that we didnt have before.

What problems are you solving with the product? What benefits have you realized?

Better communication with clients, fast response times to online customer inquiries. Ability to save common responses so we dont have to retype the same replies over and over again.

We also love the instant emails we receive when we are not online, allowing us to reply to customer inquiries quickly and address their concerns in a timely manner. The program has greatly improved our customers satisfaction levels when it come to online questions. We look forward to continuing

What is Zoho SalesIQ?

Live chat and website visitor tracking software to increase sales and improve customer service. See and have live conversations with your website visitors. Increase sales conversions by accessing an insightful list of visitors, prioritized on their lead score.

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Zoho SalesIQ Profile Details

Zoho SalesIQ Profile Details

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Languages Supported
English
Vendor
Zoho Corporation Pvt. Ltd.
Description
Zoho offers beautifully smart software to help you grow your business. With over 15 million users worldwide, Zoho's 33+ products aid your sales and marketing, support and collaboration, finance and recruitment needs - letting you focus only on your business.
Company Website
Year Founded
1996
HQ Location
Pleasanton, CA
Phone
+1 (888) 900-9646
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
7,235
Twitter
@Zoho
Twitter Followers
48,306
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Colliers International

Zoho SalesIQ Reviews

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Senior Software Engineer
Enterprise
(1001-5000 employees)
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Verified Current User
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"Mejora tus ventas con Zoho SalesIQ!"

What do you like best?

Zoho SalesIQ es un potencial software de chat en vivo sin complicaciones. Zoho SalesIQ es un producto que facilita el crecimiento del negocio al proporcionar un servicio fácil de implementar, que tiene funciones de seguimiento, aplicaciones móviles y escritorio. Zoho SalesIQ también ofrece la función de llamada de audio de alta calidad para un mayor contacto con nuestros clientes, garantizando posibles ventas.

What do you dislike?

Creo que Zoho SalesIQ es una herramienta muy completa y sencilla de utilizar que ha mejorado nuestras ventas anuales, pero sería una buena idea que Zoho SalesIQ muestre de qué país provienen nuestros clientes, para asi poder ofrecer un mejor servicio y comunicacion con esos clientes.

Por otro lado no tenemos ningun problema con el soporte tecnico, ya que es muy efectivo y atento!

Recommendations to others considering the product:

¡Mi recomendación es que si tiene problemas con sus ventas, su mejor opción sería implementar este increíble servicio!

What problems are you solving with the product? What benefits have you realized?

Creo que hace unos años atras nuestra empresa necesitaba un servicio que brindara un mayor contacto con nuestros clientes potenciales para garantizar la venta de nuestros productos y ahora podemos decir que hemos encontrado en Zoho SalesIQ la herramienta que necesitábamos para ofrecer un servicio en tiempo real para todos nuestros clientes ofrecen llamadas y chat en vivo.

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Senior Software Engineer
Enterprise
(1001-5000 employees)
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Verified Current User
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"Muy buena herramienta para incrementar ventas!"

What do you like best?

Es muy fácil de integrar en el sitio web y también es muy apreciable la interfaz de usuario muy intuitiva y la aplicación móvil que funciona bien. El esquema de precios es lo suficientemente flexible como para satisfacer la capacidad de las nuevas empresas y pequeñas empresas, ya que incluso hay un plan gratuito disponible.

What do you dislike?

Sería genial agregar diferentes canales de comunicación en lugar de tener todo separado: cambiaremos de SalesIQ a FB messenger ya que ya usamos Messenger y es un canal menos.

Recommendations to others considering the product:

Recomiendo este servicio al 100%, ya que es muy confiable y rentable, el cual cumple con todos los requerimientos para establecer un ambiente armonico entre los clientes y obtener mejores ventas!

What problems are you solving with the product? What benefits have you realized?

SalesIQ es una gran herramienta. Al integrarse con Zoho CRM, podemos seguir rápidamente las acciones de nuestros clientes y responder preguntas. Podemos ver cuánto tiempo necesita el cliente para pasar por el proceso de pedido y, cuando sea necesario, podemos personalizar el sitio. El seguimiento del número de visitantes y los resultados de su visita es fácil de seguir. En definitiva, una gran herramienta para nuestro departamento de ventas.

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software developer
Enterprise
(1001-5000 employees)
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Verified Current User
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"Live chat, the best option to meet your customers"

What do you like best?

Zoho SalesIQ and its particular function in which we can generate a chat where you can get information from our visitors live I must say that captive my attention in the first instance, acquire information not only location but also path to the web and reference It allows us to have a broad database about where our clients come from, so this helps us expand our horizons by having clients from anywhere in the world. On the other hand it is extremely easy to use and helps us to turn this CRM data into totally practical knowledge.

What do you dislike?

I can not find something that does not convince me of this program, it has paid off since it was implemented in my company improving our service to the client.

Recommendations to others considering the product:

If your goal is to increase your sales and improve customer service by offering a much more personalized experience to visitors of your own website then Zoho SalesIQ offers you the ideal tool

What problems are you solving with the product? What benefits have you realized?

Zoho SalesIQ helps us obtain important information from each of our clients, which allows us to improve the quality of the service we offer, since we can provide a completely personalized experience to each visitor of our website. On the other hand, it has a tool that allows us to assess or punctuate the potential of each client, which helps us to prioritize visitors that most resemble the needs of our business.

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Operations
Small-Business
(2-10 employees)
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"Easy to Use and Communicate with Customers via Chat!"

What do you like best?

With Sales IQ, your company has the ability to easily allow customers to chat in with any questions they might have. This is very helpful especially being an associate that often times has to answer the phones at the same time somebody tries to chat in. With chat, we can walk customers through the purchase process, as well as discuss which product might best fit their situation.

What do you dislike?

Occasionally there is a slight delay time from the time you click the button to accept a chat to actually being able to correspond with the customer. I'm not sure whether it is an internet provider issue or an issue at the Zoho server side. But aside from this, there is not much to dislike about this app.

Recommendations to others considering the product:

We definitely recommend utilizing this for marketing purposes along with training and knowledge database to share with new employees of the company.

What problems are you solving with the product? What benefits have you realized?

Our business is able to quickly and easily communicate with customers which has helped boost sales. Another benefit is that customers really enjoy the fact that they are communicating with an actual person, rather than automated generic responses. While Zoho does allow for auto communication, our company has not used this function as it doesn't work best with our business and customer service model.

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Owner/Developer
Restaurants
Small-Business
(2-10 employees)
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Verified Current User
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"Great features - Integration with CRM almost great too"

What do you like best?

Being able to see when a visitor is online viewing my website is a powerful tool to have in engaging users in a conversation about my company's services. I also like the ability to save precomposed messages that I can quickly access when engaging with potential clients, which saves time when I don't have to type out the same thing over and over again, especially when using the SalesIQ iOS app.

What do you dislike?

If I know who is viewing my website but SalesIQ doesn't, there's no way for me to assign information to that lead, or change lead information in that way. Coming from a small business where customers often call while still looking at my website, this is an opportunity lost to associate their SalesIQ information with lead info in Zoho CRM.

Recommendations to others considering the product:

If the point of your website is to drive traffic to your business and engage potential customers in a discussion about the products and services of your business, then Zoho SalesIQ is worth a shot! Being able to make the connection between all the different analytics touch-points in your business and have them work together in support of your business goals is truly powerful! You won't regret Zoho SalesIQ!

What problems are you solving with the product? What benefits have you realized?

Before using SalesIQ, I was not attempting to connect with website visitors while they were still on my website. I wouldn't have even dreamed of doing that and also integrating that engagement into my CRM workflow!

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Marketing Manager
Small-Business
(11-50 employees)
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Verified Current User
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"Essential tool for Online presence of all type of businesses"

What do you like best?

Zoho SalesIQ is easy to use and essential medium for online customer service environment. It works for all most any type of businesses. It helps us to communicate with clients from cross-border regions. We can easily tract down the clients location/country which is vital for businesses like us. We can gather informtion such as email address, client details of clients who are visiting our websites. We can also track down missed clients and gather their information from Zoho SalesIQ for customer mining processes.

What do you dislike?

Sometimes the live update may not provide correct number of clients in the sites and it will require reloading to make it correct.

Recommendations to others considering the product:

Compare different features of Zoho and other available tools in the market and Zoho SalesIQ will fulfill most of the requirements.

What problems are you solving with the product? What benefits have you realized?

Serving clients or reaching clients to around 50 countries through Zoho SalesIQ which would be impossible by using any other communication tool or medium.

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Director Of Ecommerce
Retail
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"Respectable chat solution ot utilize with other Zoho products"

What do you like best?

I like the easy integration options with our eCommerce platform as well as other Zoho products we utilize like CRM, Projects, and Desk. Within just a few minutes you can have a new employee familiar, and up and running with this platform. Pre-built reporting is just what we need to track specific KPI's for our business. The ability to add AI with integrated chatbots (they call them Zobot's) is also a nice feature.

What do you dislike?

Like any system it seems to have its quirks. We do have times where the notifications to not alert our staff and end up missing chats because of this. I wish there was more flexibility to the layouts of the main dashboard. It allows you to visualize your visitors in either rings or a card view. Then when you click on a visitor you can see more info about them. It would be nice to be able to see additional info on visitors without having to click on each individual.

What problems are you solving with the product? What benefits have you realized?

With Zoho SalesIQ we were trying to give our CSR team a bit more visibility into customer analytics and this allowed them to visualize basic traffic to the site. We also needed a chat system and this certainly fills that need. We also wanted a chat that would integrate well with our CRM (which is Zoho CRM), so this naturally filled that need. We have also began using the Zoho Desk platform for support ticketing and the integration with Desk has been well received so that we can automatically create tickets from any missed chats or chat topics that require escalation to another team.

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Operations Manager
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Well designed but unreliable"

What do you like best?

The simplicity of the product is good. We have 3 chat operators that use it and there's never any confusion about functionality. I like that you can see who is on your website by name (for returning customers), transfer chats easily, etc. I also like the integration with Zoho Desk where tickets are automatically created.

What do you dislike?

We've had several connectivity issues - our chat widget says we are offline when we are not. Chats come in without any notifications, and are then labeled as "missed" but over 30 minutes later. I watched messages sent to a customer disappear off the screen without warning - some of them returned, others didn't. Every time we reach out to support, they blame the browser.

Recommendations to others considering the product:

If this is for a crucial connection between you and existing or potential customers, look elsewhere for a product.

What problems are you solving with the product? What benefits have you realized?

The ability to connect with our customers in live time is very valuable. We would like to use the chat widget of Zoho Desk for this case, but their widget lacks functionality and looks much worse than the SalesIQ widget. I don't know why they don't use the same one - they are both Zoho products. It makes no sense.

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Recruitment Manager
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"Great support - even when I wasn't a paying customer!"

What do you like best?

The support I've received has been terrific. Even when I was on the free product, the support guy Naveen was very helpful. And fast. He spent time getting the code right for my needs. After the trial period I had to get it all set up again because I hadn't paid on time. Again, Naveen was fantastic and spent up to an hour fixing it remotely while I watched on my screen! Great service is hard to come by and that's why I'm pleased I chose Zoho SalesIQ for my online chat needs.

What do you dislike?

Nothing screams out at me. The only thing I could say is the user dashboard could be more user-friendly, just in terms of knowing where things are. Also I didn't receive a notification to get me from the free product to the premium one; had I received that, I wouldn't have had to spend the time with support again.

Recommendations to others considering the product:

Great service, lots of features, fair pricing for a good product. If you can't figure something out Support can take over your dashboard and do it for you. Would recommend to other businesses.

What problems are you solving with the product? What benefits have you realized?

I'm being more proactive with my customers. Hopefully this will translate into more revenue over the long term. I'm also being more strategic, because the chat widget has been set up to only appear in certain countries (due to visa regulations I can only recruit people from certain countries). So this saves me time.

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Business Analyst/Marketing Researcher
Mid-Market
(501-1000 employees)
Validated Reviewer
Verified Current User
Review Source
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"Helpful insight. User-friendly chat."

What do you like best?

The ability to integrate with Zoho CRM to make sure no visitors fall through the cracks is a huge benefit to our sales funnel. Our operators are our recruiters, so there's an excellent alignment between customer service and sales objectives. Besides integrating with the option to approve leads--avoiding misdirected chats and making it very easy to identify and assign missed chats--the data on visitor behavior enhances our google analytics and helps in making decisions about conversion rates by source.

What do you dislike?

Reporting features could definitely be improved. Daily emails with reports include helpful data--top pages by referral source, new/returning visitors, but unfortunately (i've looked and looked!) I can't find that data available in the reporting view within Zoho SalesIQ.

Recommendations to others considering the product:

If you're using Zoho CRM, it just makes sense to use their product for chat. The data enhances our google analytics and provides meaningful insight into both the chat relationship and impact as well as visitor behavior.

What problems are you solving with the product? What benefits have you realized?

We invested in Zoho SalesIQ to replace a previous chat program that was embedded on our website. This one provides seamless integration with our CRM (ZohoCRM), seamless follow-up for missed chats, the ability to embed a chat icon in an email, and more information about page performance and visitor characteristics.

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Senior Financial Analyst
Higher Education
Enterprise
(10,001+ employees)
Validated Reviewer
Verified Current User
Review Source
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"Wow!"

What do you like best?

The chat is cool. The crm integration is cool. the analytics are cool. colors are pretty rad too. Basically, what's amazing is that you can chat with people online but when you do chat, your chats are connected to their CRM profile so that you can recall their last purchase and what the last email campaign they got and if they opt-ed in or etc. so it's just wonderful

What do you dislike?

There's a lot of tech that needs to happen to make this work. I had my friend set it up for me with all the integrations but it was set up in a day. Also, some of the really cool features are only available on the higher plans.

Recommendations to others considering the product:

i close deals via live chat once a month. that pays for it's self.

What problems are you solving with the product? What benefits have you realized?

Just makes it easier to sell things. when someone chats with me I know if they are a customer and what they've purchased last and what page on my site they are on. It also makes it easier for me to give support to my customers.

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Verified Current User
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"Zoho as entire business solution !"

What do you like best?

Zoho SalesIQ is a powerful tool for improving your bussiness so you will be able to biuld your own sales bot for qualified your leads, convert them, create more deals with your current customers (you can integrate your Zoho CRM easily), prioritize the visitor chat depending on where they come from and so on. Zoho SalesIQ is only one of many solutions than Zoho provide us. If you want to see all your data in one place, this is the option that you are looking for.

What do you dislike?

I understand that Zoho team has many challenges every day and they are receiving feedback from partners and users as well, so I think that the should increase their support team or re-desing a help desk solution to resolve their tickets in short time.

What problems are you solving with the product? What benefits have you realized?

Chats and sales missed

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Chef d'entreprise
Internet
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"The best way for interacting with website visitors"

What do you like best?

- The ease of use

- The accuracy of tracking

- The mobile and desktop App

- Wide possibilities of customization

- Easy screen sharing from within the chat window

- Audio call feature

- Very responsive technical support

What do you dislike?

- The desktop application is a slight resource intensive

- We can not well proportionate our Logo (too small)

Recommendations to others considering the product:

Go for it, you won't be upset. Zoho is a very responsive team who will allways take care of your needs, features and support requests in the best way.

What problems are you solving with the product? What benefits have you realized?

This solution is helping me to buit a strong customers loyaulty by being available to help them fixing their hosting and websites issues. This also helps me to impress our prospects and to be receptive for their needs.

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Sales Representative
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Real time website activity!"

What do you like best?

Sales IQ is incredible because I can see who is on our website, device, where they are from, length of time, track their activity, and even see how they got to our website. Love that it keeps track of their lead points.

What do you dislike?

I do not like it when a chat comes in and the chimes blow up my headphones... :(

Recommendations to others considering the product:

Incredible tool to add onto your sales arsenal to create more leads. Great way to qualify leads by asking questions before they submit an inquiry.

What problems are you solving with the product? What benefits have you realized?

We are solving accessibility for new leads to ask questions. Ease of use for leads to ask questions. Very helpful to see where people visit us from.

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Customer Services Agent
Telecommunications
Validated Reviewer
Review Source
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"Awesome chat solution"

What do you like best?

Zoho SalesIQ is anything but difficult to utilize and fundamental mode for online client administration condition. It works for all most any sort of organizations. It causes us to speak with customers from cross-outskirt areas. We can without much of a stretch tract down the customers area/nation which is indispensable for organizations like us. We can assemble informtion, for example, email address, customer subtleties of customers who are visiting our sites. We can likewise find missed customers and assemble their data from Zoho SalesIQ for client mining forms.

What do you dislike?

Now and again the live refresh may not give right number of customers in the destinations and it will require reloading to make it right.

Recommendations to others considering the product:

Analyze distinctive highlights of Zoho and other accessible devices in the market and Zoho SalesIQ will satisfy the majority of the prerequisites.

What problems are you solving with the product? What benefits have you realized?

Serving customers or achieving customers to around 50 nations through Zoho SalesIQ which would be unthinkable by utilizing some other specialized apparatus or medium.

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A
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
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"It's like fishing with dynamite"

What do you like best?

What's not to like? Full tracking of individuals coming to your site, scoring to help sift the diamonds from the rough, filters to let you concentrate on high valued targets, automated scripted interactions or good old fashioned one-on-one chats. Seamless integration with the CRM, and a mobile app that actually works, and the ability to have sales, support, and any other departments you have work together to help customers. It's almost perfect.

What do you dislike?

If you have gaps in coverage, the missed chat queue is not as well refined as it should be. For instance, you can't sort by the name or email to identify duplicates, and you can't see what country they came from without clicking each entry, making dividing the queue based on location difficult.

What problems are you solving with the product? What benefits have you realized?

We are a small company, so any missed interactions with customers is painful. Having SalesIQ lets us have instant contact and actively engage those who might not otherwise do anything more than check out our website.

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Shift Supervisor
Retail
Mid-Market
(51-200 employees)
Validated Reviewer
Review Source
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"A good chat and analytic software to go along with its CRM software."

What do you like best?

A good chat feature to help manage sales along with zoho CRM software. Tracking visitor logs is easy and vastly helps improve website traffic and know who the target audience is. It will show you how many of the visitors coming to you website are returning users and those who are first time visitors, which is nice when trying to approach a customer to being a chat.

What do you dislike?

It is very clunky and goes down a lot for service which makes it inconvenient when trying to do work. Their customer service department is really lacking in communication with problems.

Recommendations to others considering the product:

The software that Zoho SalesIQ implements is well worth the investment if you want to boost your online sales and give customers a more personal feel when starting a chat with them. If you have never used Zoho before it can be a bit intimidating but once you get the hang of it, it will be a breeze. Just as mentioned before the customer service side of it is their pitfall, slow and not always the most thorough and helpful when dealing with issues.

What problems are you solving with the product? What benefits have you realized?

Finding out which States/Countries most of the website traffic was coming from. It helped drive campaigns to target areas with high website traffic.

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UC
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"SalesIQ gives great insight into website traffic"

What do you like best?

Zoho SalesIQ allows great options for tracking, as well as communicating with, live visitors to your website. You get detailed insight into exactly how each visitor traveled through your website structure, how long they stayed on each page, and therefore, what likely interested (and disinterested) that visitor. You can use reporting as well as visitor feedback to directly improve your site. Zoho SalesIQ integrates with other Zoho Apps, including CRM and Campaigns, among others.

What do you dislike?

Zoho SalesIQ has been great for us so far, and we have not had any major drawbacks or issues at this time.

Recommendations to others considering the product:

Give Zoho SalesIQ a try - like other Zoho Apps, you can trial the period for some time in order to verify if the product fits your specific needs.

What problems are you solving with the product? What benefits have you realized?

Zoho SalesIQ has enabled us to get real, live feedback regarding our website and our potential prospects and customers.

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Proprietario
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
Review Source
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"Simple but effective live chat and visitor tracking"

What do you like best?

The best about Zoho Sales IQ is its very easy integration into the website, but what is also really appreciable is the very intuitive user interface and the well working mobile application

What do you dislike?

Unfortunately in the free version Zoho Sales IQ offers only a limited set of features and the paid subscriptions are quite expensive in the long term

Recommendations to others considering the product:

Just try it out, considering that a free plan is available (plus the free trial period for the extended features) you have nothing to loose, a part of maybe 5 minutes to set it up...

What problems are you solving with the product? What benefits have you realized?

I use Zoho Sales IQ mainly for its live chat feature (chatting with visitors for sales questions, support, etc.), but also for tracking visits to the website in real time

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Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Desempeño del Sales IQ de Zoho"

What do you like best?

Nos gusta y nos sirve mucho por que nos permite dar una atención personalizada y mas que agente de ventas tenemos asesores de ventas que ayudan a nuestros visitantes y clientes a tomar una decisión informada de los productos que mejor les servirán. Nos sirve para evaluar metricas junto con otras herramientas para hacer el análisis del ROI de nuestras tecnologias en la web

What do you dislike?

Algunas veces no respeta la asignación del lead al vendedor

What problems are you solving with the product? What benefits have you realized?

Atencion personalizada e inmediata de los vistantes a nuestro portal, Analisis y segmentaciòn de visitantes y de conversiones.

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Technical Manager
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Nice experience"

What do you like best?

Clean interface, nice support team. Enough feature for pay.

What do you dislike?

It should have WHMCS integration, for creating tickets from live chat especially. You have to add yourself to every team and add users for monitoring, thats bad.

Recommendations to others considering the product:

You should give a chance for SalesIQ. We are glad to work with them.

What problems are you solving with the product? What benefits have you realized?

We could reach the clients easy way with SalesIQ. We could track potential clients, current clients and score them. Also creating intelligent trigger provides nice touch for visitors who reachs you first-time.

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IT Consultant & Founder
Information Technology and Services
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"SalesIQ ideal if you don't want to loose any of the visitors of your website."

What do you like best?

I like the possibility to know in Real Time who is visiting my website, how do they reach my website and the to ad it automatically to my CRM.

The chat feature allows me to talk easily with the leads visiting my website and attract them, without SalesIQ, I would loose the majority of the leads visiting my website.

What do you dislike?

The fact that it doesn't notify me on the mobile app when somebody is visiting my website. With this feature I wouldn't loose any of the leads visiting my website.

Moreover it would be interesting to ad an email field in the chat windows so that the visitor can register at any moment and not only at the beginning of the chat.

Recommendations to others considering the product:

If you are already using Zoho CRM, SalesIQ is the best complement to monitorize your website. If you are not, as a stand alone app it will help you anyways to give a better customer experience to the people visiting your website.

What problems are you solving with the product? What benefits have you realized?

The major problem I am solving with salesIQ is: Who is visiting my website and how can I "catch" this people.

The benefits I have realized is knowing better how does the people reach my website and and talk to them in live.

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Case Manager
Computer Hardware
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
Review Source
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"Great program for website visitor tracking"

What do you like best?

I find Zoho SalesIQ very simple to use. I work for an IT Support Management company and we use this and other Zoho Products daily. The Zoho SalesIQ was simple to add to the website's source code. Be sure to place the code on all pages. It tells you this on the Zoho SalesIQ page, but I missed that the first time.

I particularly like the pricing structure. We are a small company, and only need 2-3 users at most. We have started with the Free version, which includes 2 users, but plan to upgrade and continue at the Basic level (currently $19/mth). I encourage you to try this program for free or schedule a demo today. You won't be sorry!

What do you dislike?

Be sure you have complete access to your website, you will need to update HTML source code for this to work properly.

What problems are you solving with the product? What benefits have you realized?

Increasing traffic on our website, and integrating it with CRM and Support softwares.

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A
Small-Business
(2-10 employees)
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Verified Current User
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"Sales IQ user for approx 2 years."

What do you like best?

Low cost and easy to setup. The system works, and it works well - but it's just a bit basic (in terms of visual) and clunky (in terms of admin).

What do you dislike?

Backend is slightly clunky! It's just not intuitive as to 'where' you go to update all the settings. Also dislike how the email is sent to chat users (sends via zoho email address); and dislike how unprofessional the chat transcript template looks. All very amateur.

Recommendations to others considering the product:

Good pricing! Does the job, but maybe not as well as some of the other vendors.

What problems are you solving with the product? What benefits have you realized?

Zoho Sales IQ is really great for being able to chat with clients visiting our website who are surfing to find out more info.

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Head of Sales
Small-Business
(11-50 employees)
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"Great product! "

What do you like best?

SalesIQ is definitely one of the best live chat product you can find on the market right now. It is a powerful tool to build a great multi-channel system (especially using with Zoho CRM).

What do you dislike?

I think it would be great to improve the feature of creating the deal and task in Zoho CRM through the chat. But it's OK.

Recommendations to others considering the product:

Yeap. I recommend.

What problems are you solving with the product? What benefits have you realized?

Full synchronization with other Zoho products. Easy to create an Omni-channel sales system!

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Digital Marketing
Mid-Market
(501-1000 employees)
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"Good tool for customer support & lead generation"

What do you like best?

The tool delivers what it says it offers. Good customer experience and good agent experience.

The tool has been getting better with the availability of new features

The support team at salesiq is quite responsive.

What do you dislike?

It is not very customizable, to a larger extent you can only use what is offered to you by the tool.

Recommendations to others considering the product:

Nothing in specific.

What problems are you solving with the product? What benefits have you realized?

We intended to offer customer service. However, lately we have also started lead generation from salesiq

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Sales Manager
Business Supplies and Equipment
Small-Business
(2-10 employees)
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"Great online chat tool for our small businesses. "

What do you like best?

We have been using SalesIQ for almost 2 years now and we are still very satisfied with the service it has provided us. (especially for the price!)

The support is always available if we have issues or need help setting something up.

It is nice how SalesIQ integrates with the CRM so we can push our leads easily into it.

SalesIQ is a solid tool for your online chat needs. I would definitely recommend this to anyone looking for an online chat solution.

What do you dislike?

Sometimes the data from Sales IQ is pushed into the CRM with the slightly wrong mapping. For example, the first name/last name don't get properly placed into the CRM which then causes some issues with outbound emails using those mapped fields.

What problems are you solving with the product? What benefits have you realized?

Being able to answer customer inquiries right on the spot. Engaging our audience more effectively and providing our customers with more ways to engage with us.

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Founder
Retail
Small-Business
(2-10 employees)
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"Zoho SalesIQ's"

What do you like best?

I seriously LOVE Zoho SalesIQ. The overall picture gives me a better idea of what to offer my customers. I liked the ease in which it was able to be installed, which for me was through Shopify. I like that there is an option and integration through Shopify that I can use by just going to the app in my store's page and viewing the graph details of my customers. I like the insights that this gives me and being a visual learner I like that it breaks down my store traffic. The part that I love the absolute most though is the chat feature. I am currently running my site Troopster while also still working a full time job. My other job keeps me out the door and away from my personal business, but the chat lets me still connect with my customers even though I'm running around. This option alone was worth the time and purchase.

What do you dislike?

I sometimes forget about the SalesIQ option and wish there was a button or link in my email similar to the calendar or chat. I haven't found too many other things about this that I dislike. When I have a problem I am always able to contact Zoho and someone is always there to help me figure the issue out. I think this was one of the best options for my business and would recommend this.

Recommendations to others considering the product:

With everything, go with the trial service and see if it's a good fit for you. Zoho SalesIQ happened to be a great fit for my military care package company Troopster, but always test any app first.

What problems are you solving with the product? What benefits have you realized?

Customer product usage. Pages and products they visit more frequently and where they leave my site. The Chat option has been a god send and has helped me solve the problem of immediate response. With email I wasn't always able to respond back, but with the chat I can quickly respond to my customers no matter where I am.

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CMO
Internet
Small-Business
(2-10 employees)
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"We recommend Zoho Sales IQ to our Clients!"

What do you like best?

We're recommending Zoho sales IQ to our clients who want to increase their website conversion rates. In today's Marketplace more and more people want things instantaneously. The easier you make it for prospects visiting your website to get the answer they were searching for the more likely they are to convert into a new customer.

We look forward to seeing our customers grow their business as they begin to implement monitoring your website traffic and asking visitors if they can help...just like they do when they answer their phones.

What do you dislike?

Initially it was difficult to install it on a WordPress site until I downloaded and added the WordPress plug and then it was easy

What problems are you solving with the product? What benefits have you realized?

It brings the transparency of the web to our clients desktops it helps them to begin to understand the value of traffic generation and the importance of acting when it comes to converting suspects knocking on the door intoprospects and then into customers.

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