--- title: Zoho SalesInbox Reviews meta_title: 'Zoho SalesInbox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13 reviews by the users' company size, role or industry to find out how Zoho SalesInbox works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 13 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Zoho SalesInbox Reviews **Vendor:** Zoho **Category:** [Email Management Software](https://www.g2.com/categories/email-management) **Average Rating:** 3.8/5.0 **Total Reviews:** 13 ## About Zoho SalesInbox Turn unopened emails into closed deals with the only email client built exclusively for salespeople. ## Zoho SalesInbox Reviews ### 1. Does It Job But a Little Clunky **Rating:** 3.0/5.0 stars **Reviewed by:** Jonathan F. | President, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Zoho SalesInbox?** it has a complete package and leaves nothing out. it has a customizable feature that can help you. I would rate it medium in quality. In other words it will handle the small to mid-sized company. I don't think it is ready for enterprise level. **What do you dislike about Zoho SalesInbox?** Somewhat clunky and not as intuitive at it needs to be. I found the training time and getting sales and support on board was double that of our last CRM. The features are rich but I think that should have a streamlined version to simplify for the sales force. Before I owned my own company I was forced to use SalesForce by the companies I was employed with. What I became was a SalesForce user and updater instead of a sales person. It plagues that salesperson and causes issues in productivity, in which it should be the opposite. **Recommendations to others considering Zoho SalesInbox:** REally get the Zoho team involved in helping you customize your solution and be prepared to have a longer than expected learning curve. **What problems is Zoho SalesInbox solving and how is that benefiting you?** creating a sales CRM solution that will simplify the sales process but yet increase sales and ROI. We are just now seeing the progress on solving this issue. The learning curve was triple what we thought it would be. ### 2. Promises a lot but avoid **Rating:** 2.5/5.0 stars **Reviewed by:** Len K. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2018 **What do you like best about Zoho SalesInbox?** It tracks emails that you sent. You can set rules to organize your activities and prioritize which activities are worthy of further activities. Integrates with other products, such as Zoho CRM, Zoho Mail **What do you dislike about Zoho SalesInbox?** I am confused by the positioning of this product. It duplicates functions from Zoho CRM and Zoho Mail. I can understand the need for AI to sieve through emails and highlight important sales activities so that humans can decide on follow up. But there is no substitue for human gut feel and it cannot replace an actual salesperson, yet. **Recommendations to others considering Zoho SalesInbox:** Let's hope it improves in future but at the moment, trust your human sales instincts and training. **What problems is Zoho SalesInbox solving and how is that benefiting you?** It did sieve out some leads for me and saved me a few minutes. ### 3. The right tracking stats without overdoing it **Rating:** 3.0/5.0 stars **Reviewed by:** Steve S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2018 **What do you like best about Zoho SalesInbox?** Unlike other pipeline tracking software, Salesinbox is not over-cluttered. It says exactly what you need to know - Who's opening your emails, and what they're doing. The data is presented in an easy to understand manner. **What do you dislike about Zoho SalesInbox?** Although SalesInbox is not cluttered, the interface is not smooth. I personally find that there are too many tabs - it made the learning curve steeper and harder to keep track of my information. **Recommendations to others considering Zoho SalesInbox:** If you need a basic email tracking software, this is a great way to start off **What problems is Zoho SalesInbox solving and how is that benefiting you?** We use this software to track sales leads, monitor the individual status of these leads while also assessing the pipeline for future sales - [View Zoho SalesInbox pricing details and edition comparison](https://www.g2.com/products/zoho-salesinbox/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+09%3A03%3A05+-0500&secure%5Bsession_id%5D=d23d8642-ae4d-438d-8ec3-b33aac1fa650&secure%5Btoken%5D=997f5bef6c99b5726afc04566b78078055b89d52535c9e180e83b39973d93c41&format=llm_user) ## Zoho SalesInbox Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration - Social Media Integration - Third-Party Integrations **Time Management** - Unified Inbox - Email Automation - Snooze **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization - Generative AI **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Additional Functionality** - Whitelisting/Blacklisting - Customizable Fields - Signature Management - Shared Inboxes - Email Distribution - Prioritization - Customizable Forms - AI Copilot - Mobile App - Routing - Activity Dashboard - Collaboration Tools - Inbox Management - Queue Management - Drag & Drop - Contact Management - Email Marketing - Data Recovery - Archiving & Retention - Real-Time Monitoring - Autoresponders - Multiple User Accounts - API - Real-Time Analytics - Customer Segmentation - Search/Filter - Support Ticket Management - Canned Responses - Workflow Management - Reporting/Analytics - Chat/Messaging - Response Management - Email Templates - Email Monitoring - Campaign Management - Email Tracking - Access Controls/Permissions - Spam Blocker - Alerts/Notifications - Customizable Templates - Real-Time Reporting - Tagging - Campaign Analytics - Workflow Automation ## Top Zoho SalesInbox Alternatives - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,451 reviews) - [Thunderbird](https://www.g2.com/products/thunderbird/reviews) - 4.3/5.0 (334 reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews)