--- title: Zoho Lens Reviews meta_title: 'Zoho Lens Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how Zoho Lens works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 22 scale: '5' date_modified: '2026-08-07' parent_category: name: Augmented Reality url: https://www.g2.com/categories/augmented-reality --- # Zoho Lens Reviews **Vendor:** Zoho **Category:** [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools) **Average Rating:** 4.7/5.0 **Total Reviews:** 22 ## About Zoho Lens Zoho Lens is cloud-based software that allows technicians to provide real-time remote assistance to customers using a smartphone camera or smart glass at the remote end using augmented reality through features like AR annotation, text chat, and VoIP. You can start assisting your customers instantly or schedule a session at a mutually convenient time. In addition to increasing the ease of communication, Zoho Lens offers features like session analytics, session recording, rebranding, mobile SDK, and file management that help organizations with user management, improving accountability, better audits, and customization. ## Zoho Lens Reviews ### 1. Zoho's Powerful augmented reality remote assistance software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2023 **What do you like best about Zoho Lens?** The software utilizes AR technology to provide a visual overlay of information and instructions on top of the user's view of the real world. One of the standout features of Zoho Lens is its ability to provide remote assistance to customers and employees in real-time. The software allows businesses to share their view of the real world with a remote support team, making it easy for them to provide guidance and troubleshoot issues. This can save businesses time and money by reducing the need for on-site support. Another great feature of Zoho Lens is its ability to provide visual instructions to users. The software allows businesses to create step-by-step guides that users can access through the AR view. This can be especially useful for businesses in industries such as manufacturing and construction, where visual instructions can be more effective than written ones. **What do you dislike about Zoho Lens?** One downside to Zoho Lens is that it can be challenging to set up and use. The software requires additional hardware, such as AR glasses or a smartphone, to be used effectively. Additionally, businesses must allocate resources to train employees on how to use the software effectively. **What problems is Zoho Lens solving and how is that benefiting you?** The software allows us to share a view of our world while interacting a remote support team, making it easy for them to provide guidance and troubleshoot our problems. We can also annotate on 3D objects, take screenshots and they also provide session analytics - these are super helpful added features ### 2. Augmented Reality Made Easy for all **Rating:** 4.0/5.0 stars **Reviewed by:** Kanishq G. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2022 **What do you like best about Zoho Lens?** Zoho lens has some amazing features which any other company does not offer Such as: 1. Live Camera Streaming 2.3D objects Highlighting 3. Session Recording 4. Mobile SDK (Very Easy to setup) **What do you dislike about Zoho Lens?** Zoho lens is a perfect AR Software but it is costly for Indian Market. It offers great services but at a very high costing which makes it less preferable for customers to use it. **What problems is Zoho Lens solving and how is that benefiting you?** We are using Zoho Lens for our Company support and sales system. By using it we are able to make customers understand how our product looks at their place. By that, we are getting more sales. ### 3. Zoho Lens Review **Rating:** 4.0/5.0 stars **Reviewed by:** Rohil S. | Blog Founder/ Content Writer/ Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2023 **What do you like best about Zoho Lens?** Smooth User Interface, amazing support, and easy to use **What do you dislike about Zoho Lens?** The product works nicely and as mentioned. No issues **What problems is Zoho Lens solving and how is that benefiting you?** Zoho Lens provides the ability to connect with clients in a comfortable, collaborative and allows easy communication. The software is easy to use and the learning graph is not too steep. ### 4. Remote Assistance through augmented reality **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Zoho Lens?** Zoho lens allow subject matter experts to help field technician and customers right from where they are. It should allow the customer to view real time response. **What do you dislike about Zoho Lens?** It helps subject matter expert to help field texhnicians and customers right from where they are. It should allow the customer and users to view real time response. **What problems is Zoho Lens solving and how is that benefiting you?** It is helping a lot to my organization as it help field technician and customer right from where they are in solving the problem with accuracy. It contribute a lot. ### 5. tough to use but quite handy **Rating:** 3.5/5.0 stars **Reviewed by:** Silveri C. | Sales Operations Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Zoho Lens?** It helps keep our organization quite organized and makes it possible for all our colleagues to access and upload different types of information. We also like that we can integrate with other platforms such as Gmail, Gcal, airtable, excel and so forth. There's also a neat feature that allows you to assign certain tasks or projects to specifric colleagues which helps to streamline the overall experience. Last but not least, their customer support team is absolutely amazing. They are incredibly helpful in doing everyhting in their power to resolve whatcer issues you are having and even take the time to break down or explain anything you ask them about. I highly recomemend for folks to reach out to the support team if they come across any issues or anything yhey can't seemto figure out about the platform. Over all they are also very professional. **What do you dislike about Zoho Lens?** This platform can sometimes be challenging to navigate and set up at the beginning when you first start working within the platform to set up your CRM. It would be helpful if this was so more user friendly or provided some guides on how to adjust different settings, integrations, and automations with step by step guides. **Recommendations to others considering Zoho Lens:** I would highly advise to read through their FAQ page and watch instructional videos on youtube first to gain a better insight on how to use the tools in this platform and then try setting up some integrations yourself. Of course, if all else fails, then simply reach out to their support team, which tends to be quite helpful **What problems is Zoho Lens solving and how is that benefiting you?** It can be complex to link certain bits of information and customize the CRM the way you want it to. We often find ourselves watching youtube videos on how to set certain things up rather than relying directly on the website's FAQ page, which is not really that helpful. ## Zoho Lens Discussions - [What is Zoho Lens used for?](https://www.g2.com/discussions/what-is-zoho-lens-used-for) - [View Zoho Lens pricing details and edition comparison](https://www.g2.com/products/zoho-lens/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+21%3A29%3A18+-0500&secure%5Bsession_id%5D=831e2c37-8fa2-4cb1-b960-5e5681993afb&secure%5Btoken%5D=3f0c4d3c019c0ff0e6bf73c7204817e144007b157e392554161506d0504317a9&format=llm_user) ## Zoho Lens Features **Remote Support** - Video chat - Live text chat - Ticket submitting **Remote Support - Remote Video Support** - Video Control - Live Feed - Video Interaction **Hardware Integration** - Mobile phones - AR glasses - Tablets **Content - Remote Video Support** - Content Management - Instruction **Content** - Guided content - Content management - AR annotations **Platform - Remote Video Support** - Omni-channel - Self-Service - Usability ## Top Zoho Lens Alternatives - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (479 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,046 reviews) - [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) - 4.6/5.0 (197 reviews)