What I like best about ZOHO is how straightforward it is to set up the account. They provide several resources so I could be self sufficent, but anytime I needed a ZOHO specialists, it was easy to get a hold of someone and hop on a call to go over whatever questions I have. Being able to "automate" my inventory based on sales going out the door has reduced the need for daily physical inventory counts. We now just do a verification count at the end of the month, and so far our counts have been spot. While the platform is specifically designed for inventory management, it does a pretty good job of storing all of my customer information and tracking sales, which allows me to use it as a full ERP system. Lastly, it integrates with several well known platforms, including Quickbooks which has allowed me to reduce the burden on my bookkeepers. Review collected by and hosted on G2.com.

The only downside I found with Zoho is the limited amount of warehouses you get with the lower tier subscriptions. This is probably a problem that is somewhat unique to me, but being able to track inventory from multiple warehouses with the extra fee would be nice, but the fee is managable so I wont complain much. Review collected by and hosted on G2.com.

Zoho Inventory offers seamless integration with sales channels like Amazon, eBay, and Shopify, making multichannel order management highly efficient. Review collected by and hosted on G2.com.

Its advanced features, such as serial number tracking and automation workflows, can be limited or locked behind higher-tier pricing plans. Review collected by and hosted on G2.com.

Easy Interface. Overall, a happy customer. Review collected by and hosted on G2.com.

Time Duration taken by customer service for a resolution. Inventory stock tracking is not that convenient Review collected by and hosted on G2.com.

user friendly the flow is smooth, the customer service is quick and easy to work with. it was very smooth to transfer our old info to ZI. the features are out of the world so much better than our old system. it works well with QB. Review collected by and hosted on G2.com.

lack of deep dive reporting. it has some but it needs just a little more. Review collected by and hosted on G2.com.

I like that the tracking information - does real-time tracking.

The item automatically registers when you type in the name in the orders.

The pdf can be dragged into the PO easily. Review collected by and hosted on G2.com.

The tracking information takes too many clicks to get to.

The client portal is not as customizable.

There is no search function, " open orders" filter, and sort function in client portal.

There also needs to be open orders function in the main company portal.

There is also a lag in the tracking and sometimes, the status only updates after you click into the shipment (aka the order from the main order page says "shipped" so I click on the shipment check status or to manually change it to "delivered" but then the status changes to delivered when i click the shipment)

The biggest complaint is that even when these issues are brought up, the developers are not able to get back to me quickly as to whether this is achievable or not. They have never actually been able to

I have written and called many times. Review collected by and hosted on G2.com.

It's just really straightforward to use for e-commerce businesses and the support is also really good. Review collected by and hosted on G2.com.

some settings i think should be enabled by default, but you have to actually set it yourself. Review collected by and hosted on G2.com.

The system is very intuitive to operate, which makes our job easier when processing orders. Review collected by and hosted on G2.com.

Everything works pretty well; however, the initial integration with WP Engine/Woo Commerce was not as smooth as, and took longer than expected. In addition, there are certain components that aren't mapping over as well as they should. Review collected by and hosted on G2.com.

PLent of upsides, Simplicity, ease of use. Review collected by and hosted on G2.com.

Doesnt just do invoicing by itself, has to have sales orders.. Review collected by and hosted on G2.com.

Even though Zoho inventory covers all the required aspects of traditonal business model, I needed some customised reports for my business. And the Zoho team was with me every step of the way and provided me with all the custom reports I have asked for even before I upgraded to paid plan. I would highly recommend Zoho to Everyone. Review collected by and hosted on G2.com.

They could improve the software to focus on B2B side as well. Its well and good for B2c but my business has both B2B & B2C and I feel B2B is little tough to handle it here. Review collected by and hosted on G2.com.

Its linked with the Zoho books so it is easy to get the price and cost linked to the sales invoices and purchase bills. This also helps in seeing to inventory assets and the list of items in the inventory with the unique reference. Review collected by and hosted on G2.com.

There are few options which we have to setup in the initial stage if we missed to setup properly or we need to update in a later stage then there in option to update the settings because of which our zoho books number aren't accurate. And if we have to anyhow do it then we need to create new items with correct settings and move the transactions in new item. Review collected by and hosted on G2.com.