# Top 10 Rooftop Alternatives & Competitors (2)3.8 out of 5 Reviewers exploring Rooftop often also consider these top-rated options in the same software category. Help Desk Software is used by teams seeking innovative, high quality platforms with features like email to case, social media integration, and ai text generation, according to G2 reviews. In most cases, users compare alternatives based on reliability and ease of use. The best overall alternative to Rooftop is [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews), rated ~4.6 stars on G2 from 1251+ reviewers. It is frequently praised for team collaboration and email management. Other well-known alternatives to Rooftop are: - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) – known for customer support and helpful (G2 star rating ~4.3) - [Front](https://www.g2.com/products/front/reviews) – highly rated for team collaboration and communication (G2 star rating ~4.7) - [Gmelius](https://www.g2.com/products/gmelius/reviews) – offers email management and collaboration (G2 star rating ~4.4) - [Help Scout](https://www.g2.com/products/help-scout/reviews) – best suited for teams that need helpful and customer support (G2 star rating ~4.4) Browse top options below. Based on G2 review data, Rooftop is most commonly used in industries like [Help Desk Software](https://www.g2.com/categories/help-desk), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation). Compare user ratings by vertical to find the best fit. ## Best Paid & Free Alternatives to Rooftop - Hiver in Gmail - Zendesk for Customer Service - Front - Gmelius - Help Scout - Zoho Desk - Agentforce Service (formerly Salesforce Service Cloud) - Microsoft 365 ## Top 10 Alternatives to Rooftop Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Rooftop stacks up to the competition, check reviews from current & previous users in industries like Banking and Computer Software, and find the best product for your business. [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/543df0ee6278656fac002231c4ddf46a/hiver-in-gmail.png "Product Avatar Image") ](https://www.g2.com/products/hiver-in-gmail/reviews) [ Hiver in Gmail ](https://www.g2.com/products/hiver-in-gmail/reviews) By [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) [ 4.6/5(1,283) ](https://www.g2.com/products/hiver-in-gmail/reviews#reviews) Product Description Hiver in Gmail transforms Gmail into a full-fledged helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests faster, all without leaving their inbox. Categories in common with Rooftop: [ Help Desk ](/categories/help-desk)[ Email Management ](/categories/email-management) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) By [Zendesk](https://www.g2.com/sellers/zendesk) [ 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews#reviews) Product Description Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Categories in common with Rooftop: [ Help Desk ](/categories/help-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/51ec513e6ad628878d6541b01b22ba4c/front.png "Product Avatar Image") ](https://www.g2.com/products/front/reviews) [ Front ](https://www.g2.com/products/front/reviews) By [Front App](https://www.g2.com/sellers/front-app) [ 4.7/5(2,507) ](https://www.g2.com/products/front/reviews#reviews) Product Description Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. Categories in common with Rooftop: [ Help Desk ](/categories/help-desk)[ Email Management ](/categories/email-management) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/ab046db440ea4045d652cec415afa25e/gmelius.png "Product Avatar Image") ](https://www.g2.com/products/gmelius/reviews) [ Gmelius ](https://www.g2.com/products/gmelius/reviews) By [Gmelius SA](https://www.g2.com/sellers/gmelius-sa) [ 4.4/5(776) ](https://www.g2.com/products/gmelius/reviews#reviews) Product Description Work together, everywhere! Gmelius offers a unique collaboration platform that integrates with the tools already used by your company. No need to migrate your data to a different solution or train your teams on how to use another application. Categories in common with Rooftop: [ Help Desk ](/categories/help-desk)[ Email Management ](/categories/email-management) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/0b246808fc199896d44a6f0dcabc9bbc/help-scout.png "Product Avatar Image") ](https://www.g2.com/products/help-scout/reviews) [ Help Scout ](https://www.g2.com/products/help-scout/reviews) By [Help Scout](https://www.g2.com/sellers/help-scout) [ 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews#reviews) Product Description Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place. Categories in common with Rooftop: [ Help Desk ](/categories/help-desk)[ Email Management ](/categories/email-management) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg "Product Avatar Image") ](https://www.g2.com/products/zoho-desk/reviews) [ Zoho Desk ](https://www.g2.com/products/zoho-desk/reviews) By [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) [ 4.4/5(7,833) ](https://www.g2.com/products/zoho-desk/reviews#reviews) Product Description Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. Categories in common with Rooftop: [ Help Desk ](/categories/help-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Product Avatar Image") ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By [Salesforce](https://www.g2.com/sellers/salesforce) [ 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews#reviews) Product Description Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Categories in common with Rooftop: [ Help Desk ](/categories/help-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/ae5d46296d0f8afa0fd352fc44bf419d/microsoft365.png "Product Avatar Image") ](https://www.g2.com/products/microsoft365/reviews) [ Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews) By [Microsoft](https://www.g2.com/sellers/microsoft) [ 4.6/5(5,855) ](https://www.g2.com/products/microsoft365/reviews#reviews) Product Description Office Productivity Suite Includes Word, Excel, and PowerPoint Categories in common with Rooftop: [ Email Management ](/categories/email-management) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") ](https://www.g2.com/products/fin/reviews) [ Fin ](https://www.g2.com/products/fin/reviews) By [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) [ 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews#reviews) Product Description Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Categories in common with Rooftop: [ Help Desk ](/categories/help-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") ](https://www.g2.com/products/freshdesk/reviews) [ Freshdesk ](https://www.g2.com/products/freshdesk/reviews) By [Freshworks](https://www.g2.com/sellers/freshworks) [ 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews#reviews) Product Description Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. 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